HappyToday, the podcast for those who want to improve employee experience and using enterprise service management tools like ServiceNow. Click below for all episodes on your favourite podcast platform.
Listen nowWe interview and discuss topics related to employee experience in service management. Why it's important and how people in the industry, like you, see it. Available on all the usual podcast platforms, as well as episodes found directly below.
Listen nowThe Employee Experience Podcast
In this episode of the HappySignals IT Experience podcast, host Sakari Kyrö speaks with service management and leadershi...
iTunes Spotify Check out episodeIn this episode of the HappySignals IT Experience podcast, host Sakari Kyrö speaks with Alex Vallette, a seasoned profes...
iTunes Spotify Check out episodeIn this enlightening conversation, Dave Snowden discusses the principles of complexity science and its application in or...
iTunes Spotify Check out episodeIn this episode, we explore the anticipated trends for 2025, focusing on budget predictions, the role of AI in IT suppor...
iTunes Spotify Check out episodeIn this episode of the IT Experience Podcast, Pasi , Sami, and Sakari discuss the latest trends in IT experience managem...
iTunes Spotify Check out episodeHow PepsiCo is Transforming IT and Enterprise Services with Experience Management Presented by Prashant Arora, PepsiCo, ...
iTunes Spotify Check out episodeIn this episode of ITXM Insights, Pasi Nikkanen and his team celebrate the 10th anniversary of HappySignals, reflecting ...
iTunes Spotify Check out episodeIn this episode of the Happy Signals IT Experience podcast, Stephen Mann discusses the evolving landscape of IT Service ...
iTunes Spotify Check out episodeIn this conversation, David Barrow discusses his experience in IT service management, drawing parallels between the prin...
iTunes Spotify Check out episodeIf your decisions or work impact the way IT support tickets are managed in your workplace, then this episode is for you....
iTunes Spotify Check out episodeIn this episode of ITXM Monthly, the Sakari, Sami, and Pasi discuss the watermelon effect and how to address it. They sh...
iTunes Spotify Check out episodeIn this episode, Pasi and Sakari discuss the future of IT support. They start by talking about the recently released Glo...
iTunes Spotify Check out episodeClaire Agutter, founder of Scopism, discusses the evolution of service management and the role of Service Integration an...
iTunes Spotify Check out episodeIn this episode, Darren Rose, a service management consultant, discusses enterprise service management (ESM) and its pra...
iTunes Spotify Check out episodeThis month's episode of ITXM Insights is about “More smiles, less time wasted”, so taking about productivity. Sami, Saka...
iTunes Spotify Check out episodeThe Monthly ITXM Insights February 2024 Subscribe to our newsletter to keep up to date on the latest news around IT Exp...
iTunes Spotify Check out episodeRegister for the ITXM Summit 2024 on January 31st: https://www.happysignals.com/itxm-summit In This Episode we talk on ...
iTunes Spotify Check out episodeRegister for the ITXM Summit 2024 on January 31st: https://www.happysignals.com/itxm-summit In This Episode we talk on ...
iTunes Spotify Check out episodeRegister for the ITXM Summit 2024 on January 31st: https://www.happysignals.com/itxm-summit In this episode, Pasi and S...
iTunes Spotify Check out episodeMark Smalley recently wrote an article on LinkedIn about IT Economics that got a lot of attention. Possibly quite surpri...
iTunes Spotify Check out episodeIn this episode, we're joined by Simone Jo Moore, an expert in enterprise IT Service management. Simone delves into ...
iTunes Spotify Check out episodeWhile experience level agreements (XLAs) continue to be a hot topic, IT service leaders need more practical guidance on ...
iTunes Spotify Check out episodeOur guest this week is Katrina Macdermid, the author of Humanising IT. We speak about how many ways of working in IT ar...
iTunes Spotify Check out episodeThis is the 100th of The IT Experience Podcast and we look into the 4 years of running the podcast, how the market has d...
iTunes Spotify Check out episodeWeston Morris is the Senior Director for Global Strategy for Digital Workplace Solutions at Unisys, and the podcast host...
iTunes Spotify Check out episodeOur guest, Dr Selena Fisk, the author of "I'm not a numbers person", helps organizations make better sense...
iTunes Spotify Check out episodeMatt Beran, Host of Ticket Volume podcast and InvGate Product Specialist joins us to speak about the state of IT Service...
iTunes Spotify Check out episodeWhy are some organisations insisting employees return to the office, asks Karen Ferris. Remote work was probably the rea...
iTunes Spotify Check out episodeIn This Episode Pasi is talking with Katie Bates, VP of Global Partnerships at HappySignals on How Customers and MSPs Be...
iTunes Spotify Check out episodeIn this episode, I'm joined by Roy Atkinson from Clifton Butterfield LLC to discuss his predictions for the CIO agenda i...
iTunes Spotify Check out episodeIn this episode, I’m joined by Neil Keating from Bright Horse to talk about Experience Management Office (XMO). So if yo...
iTunes Spotify Check out episodeHow Data Quality in ServiceNow impacts Experience Many times operational data in ServiceNow is missing or is bad quality...
iTunes Spotify Check out episodeMark Smalley is a well-known person in the ITSM industry, a contributor to the ITIL4 body of knowledge and by his own de...
iTunes Spotify Check out episodeDoug Rabold is HDI's Top 25 Thought Leader; International Speaker & Certified Trainer; Chairman of Board at HDI;...
iTunes Spotify Check out episodeThe guest in this episode is Antonina Klentsova, IT expert in Digital and Sustainable transformation. She is one of the ...
iTunes Spotify Check out episodeBack with the "Happy in 15" -format, Sami and Pasi dive into the topic of how to answer to Cost Saving Pressur...
iTunes Spotify Check out episodeAt HappySignals we talk a lot about People vs. Process and Technology, our guest Lauren Kelly really explains how behavi...
iTunes Spotify Check out episodeSami and Pasi go through the typical mistakes organizations seem to make when they change their outsourced Managed Servi...
iTunes Spotify Check out episodeIn this episode we speak about skills assessment in IT. Our guest in this episode is Matthew Burrows, takes us through t...
iTunes Spotify Check out episodeIn this episode Sami and Pasi go through a recent finding from The Global IT Experience benchmark, which states that 80%...
iTunes Spotify Check out episodeWelcome to this new season of The IT Experience Podcast. This season we’ll introduce Sakari from HappySignals as another...
iTunes Spotify Check out episodeAre you making IT decisions based on who is shouting the loudest? Or maybe you're gut feeling? Are your business stakeho...
iTunes Spotify Check out episodeDing Ding, all aboard! Being the driver for IT Experience Management in your organisation can be a challenge, especially...
iTunes Spotify Check out episodeThe use of ITXM™ is increasingly growing, with Gartner predicting a rapid growth in IT Experience Management over the ne...
iTunes Spotify Check out episodeFollowing on from our previous episode, we bring you another practical episode on how ITXM™ is a vital tool for your IT’...
iTunes Spotify Check out episodeITXM™ is the framework that brings the practice of experience management into IT operations. In this first episode of Ha...
iTunes Spotify Check out episodeITXM™ or IT Experience Management brings experience management, a practice that has been used in external customer suppo...
iTunes Spotify Check out episodeWe all wish that the war in Ukraine would end soon. While our ability to help is limited, we wanted to do two things. ...
iTunes Spotify Check out episodeIn this episode Pasi is joined by Roy Atkinson to reflect what was top of mind with IT leaders in 2021 and what trends R...
iTunes Spotify Check out episodeIf your IT Service Desk can reduce the amount of lost time each end-users experiences when IT incidents and requests occ...
iTunes Spotify Check out episodeExperience Management requires a change in working culture in order to truly focus on the new found existence for servic...
iTunes Spotify Check out episodeYou probably have often heard us refer to the concept of “Experience Management”. But this concept can be quite vague fo...
iTunes Spotify Check out episodeIn this fully packed episode, Pasi and Sami start the conversation on how IT management teams should be using Experience...
iTunes Spotify Check out episodeCreating cooperation with your Service Providers creates greater alignment to IT goals and greater motivation to deliver...
iTunes Spotify Check out episodeHuman-Centric IT is a topic we frequently talk about in ITSM and IT Service Delivery. Human-Centric IT puts your end-use...
iTunes Spotify Check out episodeAre you wondering where Employee Experience sits in the business, whether IT or HR owns it? Or maybe how starting from a...
iTunes Spotify Check out episodeTicket bouncing, commonly known as ticket reassignment, is where an IT incident or request ticket is passed from one tea...
iTunes Spotify Check out episodeTypically, Service Desk agents are heavily demotivated due to receiving an influx of negative feedback, typically due to...
iTunes Spotify Check out episodeDo you have many people working in remote places where the IT walk-in experience is unavailable? Do some of you end-user...
iTunes Spotify Check out episodeExperience Level Agreements (XLAs) are the topic everyone's talking about. But does this mean you should be removing you...
iTunes Spotify Check out episodeSo you've invested in your (new) ServiceNow platform, how do you now show the value and the ROI from the NOW platform? I...
iTunes Spotify Check out episodeHuman feelings and experiences of IT services will always be the most reliable indicator for experience. Human-centric I...
iTunes Spotify Check out episodeAre your end-users regularly complaining about IT Services? Do they feel that their voice isn't heard or listened to? Do...
iTunes Spotify Check out episodeHaving one overall metric to measure everything within your IT services isn't sufficient in providing in-depth informati...
iTunes Spotify Check out episodeA question we hear a lot at HappySignals is "What would be a good score for our company?" In this special edition of Hap...
iTunes Spotify Check out episodeUnhappy end-users, losing productivity daily, a constant stack up of support tickets for IT incidents and requests? If t...
iTunes Spotify Check out episodeIn this special episode of Happy in 15, HappySignals CEO, Sami Kallio, has his first opportunity to dive deeper into Ser...
iTunes Spotify Check out episodeJust like 2020, Yearly Surveys are a thing of the past and something to be forgotten. Yearly Surveys do not give you tha...
iTunes Spotify Check out episodeThe ever-changing needs of end-users are a phenomenon that must be addressed to streamline IT services to keep your empl...
iTunes Spotify Check out episodeIt is time for something new, something fresh. We have decided to stop making long 45-minute podcast episodes and bring ...
iTunes Spotify Check out episodeIn this episode, Sami is joined by Katie Bates, VP of Global Partnerships and Alliances at HappySignals. Sami and Katie ...
iTunes Spotify Check out episodeBright Horse's Neil Keating joins the HappyToday podcast to discuss how focusing on employee experience not only makes y...
iTunes Spotify Check out episodeIn this episode, Pasi is joined by Reckitt's Head of Global Service Management, Prashant Arora, as well as Andrew Murphy...
iTunes Spotify Check out episodeSami and Pasi are joined by the Co-founder and President of XLA Collab, Alan Nance. In this episode, the guys dive into ...
iTunes Spotify Check out episodeJimmy Fitzgerald, former Senior Vice President of Customer Outcomes at ServiceNow, joins Pasi in today's episode to disc...
iTunes Spotify Check out episodeIn this episode, Sami is joined by Damien Fenwick, a Service Manager from Fujitsu. Over the last few years, Damien has b...
iTunes Spotify Check out episodeIn this episode, Pasi is joined by Refinitiv's Director of Service Improvement, Mark Bewick, and Head of Service Managem...
iTunes Spotify Check out episodePasi and Sami are joined with the change management rebel with a cause - Karen Ferris. Karen has been working as a chang...
iTunes Spotify Check out episodePasi is joined by the Director of IT Service Delivery from George Washington University (GW), Chris Megill. In this epis...
iTunes Spotify Check out episodeIn this episode, Pasi and Sami explore what Experience Management means to different roles within the business, and how ...
iTunes Spotify Check out episodePasi and Sami continue their conversation with ITSM legend Roy Atkinson, uncovering the different cornerstones of Employ...
iTunes Spotify Check out episodeIn this episode, Sami and Pasi dig deeper into the topic of Experience Level Agreements, discussing how companies need t...
iTunes Spotify Check out episodeToday the guys are joined by ITSM legend, Roy Atkinson. Roy is currently the CEO and Principal Analyst at Clifton Butter...
iTunes Spotify Check out episodeFollowing the recent release of the Practical Guide to XLAs, Sami and Pasi start discussing the chapter XLA vs SLA and t...
iTunes Spotify Check out episodeEverything you've ever wanted to know about Experience Level Agreements is finally here. We have received a lot of inter...
iTunes Spotify Check out episodePasi is joined by the team behind 'Project Happy', who increased the happiness of their end-users at Ahlstrom-Munksjö by...
iTunes Spotify Check out episodePasi is joined by TOPdesk Service Management Consultant, Hannah Price. In this episode, Hannah and Pasi discuss the impo...
iTunes Spotify Check out episodeToday the guys are joined by the CEO of Giarte, Marco Gianotten, discussing today's topic; is happiness overrated? This ...
iTunes Spotify Check out episodeIndependent ITSM Consultant, Barclay Rae, joins our hosts Sami and Pasi to discuss his latest article 'Watertight not Wa...
iTunes Spotify Check out episodePasi and Sami are joined by three Global IT Services leaders from Campari Group, Sophos, and Reckitt Benckiser. In this ...
iTunes Spotify Check out episodePasi and Sami discuss the key benefits of Experience Level Agreements, as well as giving real-life examples on how XLAs ...
iTunes Spotify Check out episode"Most people understand XLAs as focusing on the outcomes and experience-based outcomes" Experience Level Agreement...
iTunes Spotify Check out episodeRemote work has been an emerging trend recently, with more and more organisations having to incorporate this way of work...
iTunes Spotify Check out episodeEnfo's SVP of Service Center, Minna Nousiainen, shares the Enfo journey to becoming a modern IT Service Provider and the...
iTunes Spotify Check out episodeCampari's CIO Christopher Woods "the first thing a sales director looks at is his daily sales report. One of the first t...
iTunes Spotify Check out episodeWhich factors are really impacting your employees positively and negatively in their IT service experience? In thi...
iTunes Spotify Check out episodePasi gets hit with a watermelon! No seriously, an actual watermelon! In fact, the whole industry is getting hit with wat...
iTunes Spotify Check out episodeSami and Pasi discuss how our customers increase their employees productivity by 26% by making people happier. An increa...
iTunes Spotify Check out episodeSami and Pasi discuss data from over 1 million customer responses - the Happiness Score™ Report. In this episode they an...
iTunes Spotify Check out episodeIn this episode Pasi interviews Stephen Mann, who is the principal and content director at ITSM Tools. ITSM Tools is a w...
iTunes Spotify Check out episodePasi meets Chris Fazey, the Global IT Digital User Experience Manager for Campari. In this episode, Chris explains how a...
iTunes Spotify Check out episodeIn this episode, Pasi and Sami discuss the HappySignals way to achieving Happiness in Employee Experience. Including how...
iTunes Spotify Check out episodeHosted today by Marko Ruusinen, our guy in Palo Alto. He's interviewing Blake Morgan a leader in customer experience. Sh...
iTunes Spotify Check out episodeIn this episode Pasi interviews Mark Smalley about ITIL 4 and his upcoming book "ITIL 4 - High Velocity IT". Links from ...
iTunes Spotify Check out episodePasi and Sami give some points on why continuous Employee Experience measurement and management can show the value of yo...
iTunes Spotify Check out episodePasi interviews Sami on his articles about changing the strategy in IT from Cost Reduction to Proving Business Value. --...
iTunes Spotify Check out episodeSad statistics say 70% of Digital Transformation projects fail and last year $900B was wasted last year. How do think ab...
iTunes Spotify Check out episodeSpeaker, Facilitator and Author Oscar Berg speaks about his book Digital WorkPlace, a step by step guide on Employee Exp...
iTunes Spotify Check out episodeAre you planning an Automation initiative or thinking about RPA? Listen to this episode to learn how employee experience...
iTunes Spotify Check out episodePasi met with Tomi Teikko, Founder and Soul of Tieto Empathic Building. Tomi shares his vision of empathic reality, wher...
iTunes Spotify Check out episodeIn this episode Pasi Nikkanen and Sami Kallio answer a question that came through twitter from @Joe_The_IT_Guy: How do y...
iTunes Spotify Check out episodeJacob Morgan, author of The Employee Experience Advantage, joins me for a chat about employee experience equation and ho...
iTunes Spotify Check out episodePasi gives his take on a recent CIOReview.com article on Top Service Management Trends to Watch in 2019. Let's give a hi...
iTunes Spotify Check out episodePasi learns how Jesper Hansen's team in Denmark analyses and improves their end-users experience with HappySignals exper...
iTunes Spotify Check out episodeSami Kallio interviews two MSP representatives in our yearly HUG customer event. Fujitsu UK's Cat MacDonald and Ti...
iTunes Spotify Check out episodeIn this episode Pasi Nikkanen had an interview with Riikka Salonen, Service Support Lead at Posti, the Finnish Postal Co...
iTunes Spotify Check out episodeIn this episode Sami Kallio meets Alan Norris, ISV Consultant at ServiceNow. They discuss how employee experience and se...
iTunes Spotify Check out episodeIn this episode Pasi goes and meets John Sullivan, CIO and Project Director at Virgin Trains. We talk about importance o...
iTunes Spotify Check out episodeIn HappySignals measurement tool, we define employee into four different behavioural profiles. In this episode we explai...
iTunes Spotify Check out episodeIn this episode we discuss with Sami on why it's important to have transparency inside the enterprise with experience da...
iTunes Spotify Check out episodeHappiness Score™ is a ITSM Benchmark we gather from our customers data. It's anonymized and updated daily and the number...
iTunes Spotify Check out episodeIn this episode we talk about when is the right time to start measure, what are the fears related to measurement and why...
iTunes Spotify Check out episodeHow to use employee experience measurement as motivation for Service Desk teams and agents. How seeing the positive will...
iTunes Spotify Check out episodeIn this episode we talk about Employee Experience in ITSM and how HappySignals got started. Find out more here: https://...
iTunes Spotify Check out episode