Webinar
From ITSM Maturity to Measurable Experience Impact
Join HappySignals, Halo, and XLABSon on Wednesday, September 17, at 14:00 BST | 15:00 CEST for an insightful session and explore the real-world benefits of a human-focused approach to IT.
Improve end-user experience by connecting experience management with ITSM
In today’s workplace, productivity, employee satisfaction, and innovation depend on understanding how people actually experience IT and services. The old way of measuring IT success—through SLAs alone—is no longer enough.
It’s time to look beyond the traditional metrics and understand the real experiences behind the tickets, as SLA's don’t tell the full story.
Join HappySignals, Halo and XLABS on Wednesday, September 17, at 14:00 BST | 15:00 CEST for an insightful session, 'From ITSM Maturity to Measurable Experience Impact' and explore the real-world benefits of a human-focused approach to IT.
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Why productivity loss matters – and how to identify friction in employee experiences.
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Measuring what matters – moving from SLA metrics to XLA insights.
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The real ROI of removing friction – including the cost of employee downtime.
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Impact across the business – from retention and efficiency to innovation and customer engagement.
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Moments that Matter – ensuring critical points in the IT journey deliver the right outcomes.
You’ll leave with a clear understanding of why organizations can no longer afford to ignore experience data—and how it can transform your IT services.
Speakers
Katie Bates
VP Global Partnerships and Alliances
HappySignals
Jason Lam
Product Manager
HALO
Neil Keating
Co-founder and Chief Experience Officer
XLABS
Who should attend?
Service Desk Managers
Boost end-user happiness and team performance by using actionable experience data to prioritize issues, improve services, align targets around Happiness and Productivity, and motivate agents with real-time feedback and recognition.
IT Services Leaders
Make data-driven decisions, track the real-time impact of improvements, and drive teams with experience-focused XLAs that prioritize end-user happiness, productivity, service desk performance, and cost efficiency over mere outputs.
CIOs
See, decide, and prove with one metric. With experience insight, CIOs get a complete view of end-user experiences across all IT touchpoints, pinpoint critical areas, prioritize with a unified metric, and show stakeholders the business impact of IT.