Employee Experience Management Platform

HappySignals allows you to tackle employee happiness and productivity in service management and helps you focus on what is really important.

Employee Experience Management

HappySignals is an Experience Management Platform (XMP) that helps you in all aspects of Employee Experience Management, from measurement to sharing and data-driven decisions making. Whether you need to setup Service Level Agreements (XLAs) or have real-time analytics and feedback loops, HappySignals have you covered in ready-made out of the box fashion.

happysignals-employee-experience-product-features

Measure

This is the easy part and HappySignals is an out-of-the-box no-design approach, that you can just rollout to your employees in a matter of minutes. Why spend your time in designing surveys, when our team has used their expertise to create surveys for common Service Management processes.

Share

Nothing worse than gathering feedback and not using it. HappySignals allows you to share in real-time the experience data to all stakeholders; IT, Business, Partners and Vendors. This creates transparency and trust that allows you to move to next step by setting up XLAs that everyone can follow in real-time.

Identify

With real-time data available to everyone, you can make data-driven decisions and get rid of gut feelings. Comparing against our Happiness Score™ - The Service Management Benchmark, gives you greater insight into how your organisation is performing.

Survey Delivery

HappySignals embeds feedback tools into service completion emails or different channels that may have been used to resolve issues, such as chat or self service portals.

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Ready-made Surveys

HappySignals includes surveys made and tested with real employees. This means that you don't have to design or spend time learning how to be a survey creator.

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Instant Feedback Loops

HappySignals Instant Feedback Loops allows service desk agents to receive instant feedback from employees. This will go straight to the agents ServiceNow screen. 

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Live Screens

Live Screens makes target and performance data transparent to everyone. With the use of Live Screens you are constantly able to see the live results from service experience within your company.

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Real-time Analytics

Real-time analytics allows managers to drill down into current problem areas, making it quick and easy to make informed decisions on what needs to be fixed.

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Happiness Score™

The Happiness Score™ shows a comparison between your organisations score with other HappySignals customers. This sets a benchmark for Service Management on how your organisations IT services compares to others.

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Customer Cases

4000% Increase in responses Equinor
40000 employees
Equinor

From 300 responses per month to 440 PER DAY - We are not blind anymore!

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Goal: 100% happy Public sector workers Valtori
1300 employees
Valtori

Providing Happiness to Finnish Public Sector

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72% Increase in Happiness Wilhelmsen
4000 employees
Wilhelmsen

72% Increase in Happiness

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