HappySignals allows you to tackle employee happiness and productivity in service management and helps you focus on what is really important.
HappySignals is an Experience Management Platform (XMP) that helps you in all aspects of Employee Experience Management, from measurement to sharing and data-driven decisions making. Whether you need to setup Service Level Agreements (XLAs) or have real-time analytics and feedback loops, HappySignals have you covered in ready-made out of the box fashion.
This is the easy part and HappySignals is an out-of-the-box no-design approach, that you can just rollout to your employees in a matter of minutes. Why spend your time in designing surveys, when our team has used their expertise to create surveys for common Service Management processes.
Nothing worse than gathering feedback and not using it. HappySignals allows you to share in real-time the experience data to all stakeholders; IT, Business, Partners and Vendors. This creates transparency and trust that allows you to move to next step by setting up XLAs that everyone can follow in real-time.
With real-time data available to everyone, you can make data-driven decisions and get rid of gut feelings. Comparing against our Happiness Score™ - The Service Management Benchmark, gives you greater insight into how your organisation is performing.
HappySignals embeds feedback tools into service completion emails or different channels that may have been used to resolve issues, such as chat or self service portals.Learn more
HappySignals includes surveys made and tested with real employees. This means that you don't have to design or spend time learning how to be a survey creator.Learn more
HappySignals Instant Feedback Loops allows service desk agents to receive instant feedback from employees. This will go straight to the agents ServiceNow screen.Learn more
Live Screens makes target and performance data transparent to everyone. With the use of Live Screens you are constantly able to see the live results from service experience within your company.Learn more
Real-time analytics allows managers to drill down into current problem areas, making it quick and easy to make informed decisions on what needs to be fixed.Learn more
The Happiness Score™ shows a comparison between your organisations score with other HappySignals customers. This sets a benchmark for Service Management on how your organisations IT services compares to others.Learn more
HappySignals works in conjunction with ServiceNow, combining HappySignals Experience Data with ServiceNow’s Operational ...Learn more
Links from the episode, Deloitte, From employee experience to human experience: Putting meaning back into workLearn more