The Watermelon effect of SLAs on ITSM and IT Service Experience
In this article we speak about the effects SLA's has on ITSM and Service Experience, i.e. The Watermelon Effect. Watch the 50 second video to get a quick intro to the topic.
Don’t Let Your Service Level Agreements Run Your Business
When the IT support provider sees green, but your customers see red, it’s time to transform the traditional service ...Read more >
The Value of Employee Experience Data to Continual Improvement
Have you ever stopped to think whether your continual service improvement (CSI) – or simply continual improvement if ...Read more >