The Watermelon effect of SLA's on ITSM and Service Experience. Why XLAs?
In this article we speak about the effects SLA's has on ITSM and Service Experience, i.e. The Watermelon Effect. Watch the 50 second video to get a quick intro to the topic.
Internal Service Desks make Employees 47% More Productive with XLA?
Internal Service Desks make employees 22% happier and 47% more productive compared to Outsourced Service Desks, due to ...Read more >
#XLA - The Benefits of Experience Level Agreements
SLAs are a thing of the past, with Employee Experience a big trend for 2020 as well as a key driver for CIOs to prove ...Read more >