The Watermelon effect of SLAs on ITSM and IT Service Experience
In this article we speak about the effects SLA's has on ITSM and Service Experience, i.e. The Watermelon Effect. Watch the 50 second video to get a quick intro to the topic.
SDI and HappySignals to offer exclusive offers to corporate members!
HappySignals and Service Desk Institute (SDI) has agreed on a joint ‘Employee Experience Trial Programme.Read more >
Motivate your Service Desk with Experience Management
Service A gents working on the Service Desk often receive lots of negative feedback and are demotivated as a result. ...Read more >