The Watermelon effect of SLA's on ITSM and Service Experience. Why XLAs?
In this article we speak about the effects SLA's has on ITSM and Service Experience, i.e. The Watermelon Effect. Watch the 50 second video to get a quick intro to the topic.
#XLA - The Benefits of Experience Level Agreements
SLAs are a thing of the past, with Employee Experience a big trend for 2020 as well as a key driver for CIOs to prove ...Read more >