The Watermelon Effect of SLAs on ITSM and IT Service Experience
This blog uses aggregated HappySignals customer data examples to look beyond the anecdotal evidence to prove that the “watermelon effect” is a real issue affecting IT service desks and broader IT operations. Watch the 50-second video to get a quick intro to the topic.
Tips to get started on your journey to Employee Experience excellence
We know employee and customer experience is important to you, we hear customers and friends tell us about their huge ...Read more >