15.11.2023 | 6 minute read

Forget CSAT Scores, Here’s What End-Users Really Think of IT Support

IT service desks have long held customer satisfaction (CSAT) up as the independent view of their performance. After ...

Employee Experience Videos ITXM XLA ServiceNow Service Desk Continual Improvement Global IT Experience Report MSP CIO Cost Savings Productivity & Lost Time Watermelon Effect External Article

6 minute read

15.11.2023

IT service desks have long held customer satisfaction (CSAT) up as the independent view of their performance. After ...

Once an IT organization understands the value of end-user experience and the insight provided by experience data, it ...