Supplying constant feedback to service desk agents
HappySignals Instant Feedback Loops allows service desk agents to receive instant feedback from employees. This will go straight to the agents ServiceNow screen.
Typically, 75% of this feedback is positive. This helps to keep agents motivated in providing the best service possible as well as encouraging continuous learning.
All feedback data is saved to ServiceNow, BMC Remedy, Cherwell and other ITSM tools.