18 February 2026
2 minute read
2 minute read
Why is your IT CSAT score low?
If the CSAT score goes up, things must be getting better. But what if the only thing that changed was the survey? Read more on our blog.
Sami Kallio
The Signal · The HappySignals blog
Service Delivery
Every post on service delivery, newest first.
Sami Kallio11 February 2026
2 minute read
2 minute read
Why is CSAT not enough?
Experience only matters when it’s connected to ITSM reality. Read more about why CSAT is not enough.
Sami Kallio14 October 2025
2 minute read
2 minute read
Validate improvements: Closing the loop in your digital workplace
When IT fixes problems before they happen, it can finally prove the value of being proactive. That’s the power of Nexthink and HappySignals. Read more!
Sami Kallio10 October 2025
3 minute read
3 minute read
Build your DEX stack with Nexthink + HappySignals
Just because the technology looks healthy doesn’t mean employees feel productive. Learn how to make the most of your data with HappySignals and Nexthink!
Sami Kallio9 October 2025
3 minute read
3 minute read
HappySignals x Nexthink: Better together for DEX
Together, HappySignals and Nexthink bridge the gap between device health and human experience. Read more in our blog post!
Sami Kallio23 July 2025
4 minute read
4 minute read
ITSM in 2025: Solving the Talent Gap and Rethinking Service Management
Explore key ITSM trends for 2025 with insights from consultant Sophie Hussey, from solving the talent gap to future-proofing service management.
Sakari Kyrö8 July 2025
3 minute read
3 minute read
More tickets resolved, less brain power wasted: Customer support in 2025
Here are things we have discovered in our own customer support data, and how we think collecting employee experience data helps you avoid these pitfalls.
Heikki Leskinen17 June 2025
5 minute read
5 minute read
The Compliance Nightmare – When IT Experience Debt Compromises Security
Learn how IT experience debt leads to security risks and compliance failures, and why addressing user experience is critical for protecting your organization.
Stephen Mann23 April 2025
6 minute read
6 minute read
How to Drive Continual Improvement with IT Experience Data
Too often, continual improvement initiatives are driven by gut feel instead of real insight. IT experience data brings the end-user perspective, here's how.
Sami Kallio2 April 2025
4 minute read
4 minute read
AI Adoption Through Experimentation
Amidst the buzz surrounding AI, how can businesses separate hype from reality? Here with Alex Valette, we explore the practical steps for AI adoption.
Sakari Kyrö