27 March 2025
5 minute read
5 minute read
IT Complexity, Change, and AI
Complexity, change, and AI dominate IT conversations—but are we approaching them the right way? In this discussion with Dave Snowden, we explore.
Sakari Kyrö
The Signal · The HappySignals blog
Service Delivery
Every post on service delivery, newest first.
Sakari Kyrö27 February 2025
5 minute read
5 minute read
Agentic AI and Experience Data – They’re Better Together
AI adoption in IT organizations is accelerating faster than expected. This blog explores why experience data is crucial for maximizing AI’s potential in ITSM.
Sakari Kyrö6 February 2025
5 minute read
5 minute read
What Will It Take To Elevate Employee Experience in Your Organization?
Here we look at IT service delivery and support’s direction in 2025, before looking at what’s needed to elevate employee experience in your organization.
Sami Kallio30 January 2025
16 minute read
16 minute read
The Future of IT Support - A Crowdsourced Perspective
This crowdsource paper presents the thoughts of ten IT service management (ITSM) industry authorities on the future of IT support and how best to prepare for it.
Sakari Kyrö19 December 2024
5 minute read
5 minute read
IT Trends for 2025
This post provides an overview on what Roy Atkinson and Sakari Kyro expect to see as IT trends in 2025, including a link to a contributing podcast.
Sakari Kyrö31 October 2024
5 minute read
5 minute read
AI in ITSM: Avoiding the Hype and Focusing on Value
To truly harness GenAI's power in ITSM, companies must focus on the most important outcomes: improving service delivery and solving real problems.
Sakari Kyrö3 October 2024
5 minute read
5 minute read
Why IT Support is Really People Support
The name “IT support” has encouraged an IT-centric approach to corporate IT service and support and continues to do so. But does it need to change?
Stephen Mann18 December 2023
6 minute read
6 minute read
Trends Driving ITXM in 2024
What will 2024 hold for IT experience management? Here, Roy Atkinson shares his thoughts.
Roy Atkinson2 March 2022
7 minute read
7 minute read
Continual improvement explained
This blog takes a deep dive into what continual improvement is, where to focus your efforts, pitfalls to avoid, and where end-user feedback fits in.
HappySignals