Better together.

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. We are proud to partner with HappySignals to leverage our services in modernizing IT infrastructure as a catalyst to enhance employee experiences and define XLAs.

Together, Cognizant and HappySignals offer a joint solution called Cognizant WorkNEXT™ Digital Experience Management, powered by HappySignals. This employee experience platform enables organizations to manage end-user experiences and make data-driven improvements across a range of IT services and workplace environments, including ticket-based services, enterprise applications, laptops and computers, mobile devices, collaboration with IT, office environment, remote work, service portal, and overall IT experience.

The partnership between Cognizant and HappySignals enables organizations to measure employee experiences in the world of modern workplace technology augmentation to redefine their future of workplace journeys to focus on required business outcomes with defined XLAs.

Computacenter, a leading IT service provider, and HappySignals, the Human-Centric IT Experience Management company, are excited to announce a strategic partnership to bring end-user sentiment analysis to the next level, empowering organizations to understand the positive and negative impact of their IT on their business and people. HappySignals becomes a strategic tool for Computacenter in the launch of their new Sentiment Benchmarking Service and as a rich source of information into their XMO (Experience Management Services), massively enhancing the definition, delivery and business relevance of XLAs for IT.

Using the market-leading SaaS tool for human-experience analysis from HappySignals, allied with their extensive internal service data and insights, enables Computacenter to provide customers with rich, relevant, and credible data and actionable recommendations on the experience of using IT across their organizations and the impact this has on the productivity of their users. The nine dimensions measured include not just the traditional reactive elements of end user satisfaction measurement but extend out across the whole range of IT services people use in their daily working lives.

Benefits of the partnership

• Enhanced service quality. By integrating HappySignals' sentiment analysis capabilities, Computacenter will be able to identify and address IT issues more efficiently, resulting in improved user satisfaction and productivity.
• Real-time feedback. The partnership will enable us to gather real-time feedback from users, providing immediate insights into their IT experiences and helping us to make data-driven decisions.
• Benchmarking and analytics. HappySignals offers industry-standard benchmarking, allowing Computacenter to compare our IT service performance against market leaders and continuously strive for excellence.
• Experience management leader. Computacenter's human-centric approach makes them a top choice for IT services, setting them apart as forward-thinking in prioritizing user sentiment.

Computacenter is a leading independent technology and services provider trusted by large corporate and public sector organizations. Computacenter plc is a public company quoted on the London Stock Exchange (CCC.L) and a member of the FTSE 250. Computacenter employs over 20,000 people worldwide.

Fujitsu Customer Experience Center, powered by HappySignals, provides organizations with a modern, AI-powered support service focused on continuously improving an organization's employee IT experience. Using data driven insights across a range of IT services and workplace environments, including enterprise applications, laptops and computers, mobile devices, collaboration with IT, office environment, remote work, service portal, and overall IT experience, HappySignals enables Fujitsu experience experts to identify the root causes of poor experiences and guide organisations on how to remove them.

Using HappySignals, Fujitsu can easily share experience data with stakeholders, including employees, IT teams, and business leaders, helping to drive buy-in across the organization. With automated reporting, live screens in the workplace, and an instant feedback loop, Fujitsu teams can quickly identify factors causing unhappiness and compare them against the global IT experience benchmark to promote best in class employee IT experiences.

At the ITXM Summit 2025, Stephen Digby, Head of Capability at Fujitsu, shared insights into how the company leveraged real-time employee experience data to drive smarter IT decisions, reduce costs, and enhance digital employee experiences globally.

Experience management isn't just an IT concern. It's a business-critical imperative that directly impacts productivity, trust, and the bottom line. The Hexaware and HappySignals partnership sets a new standard by turning every employee's IT experience into actionable, measurable business value.

Hexaware's partnership with HappySignals operationalizes this vision by embedding the HappySignals IT Experience Management (ITXM) Framework at the heart of workplace support. Unlike traditional ITSM tools that measure process compliance, this approach captures real employee sentiment through validated, ready-made surveys. AI-driven analytics distill millions of data points into clear, actionable insights, enabling IT teams to pinpoint root causes, prioritize improvements, and set Experience Level Agreements (XLAs) that reflect what matters most to people, not just systems.

Hexaware's recognition as an ISG Client Champion 2025 for transparency and measurable results underscores its commitment to delivering not just technology, but real smiles through great people and data-driven support. By partnering with HappySignals, Hexaware empowers enterprises to turn every IT interaction into a source of insight and improvement, making experience management the engine of business performance, not just an IT checkbox.

Experience is most talked about but often least heard. With aim to hear what employees have to say about their experience with IT and improve upon, HCLTech and HappySignals have collaborated to offer a joint solution to enterprises looking for a human-centric approach. This employee experience platform enables organizations to manage employee experience and make data-driven improvements across a range of IT services.

This is also helping us drive various conversations around XLAs, setting targets to deliver experience and improve productivity of employees, as well as agents. Driving and managing initiatives that are more relevant to the workforce and benchmark with industry standards. The solution provides automated reporting, management of dissatisfied employees, and delivers higher quality responses.

Together, Tech Mahindra and HappySignals offer a solution for the employee experience. This employee experience platform enables organizations to manage end-user experiences and make data-driven improvements across a range of IT services and workplace environments, including ticket-based services, enterprise applications, laptops and computers, mobile devices, collaboration with IT, office environment, remote work, service portal, and overall IT experience.

The partnership between Tech Mahindra and HappySignals enables organizations to embark on an innovative and efficient journey. With a shared commitment to excellence, our collaborative efforts empower businesses to navigate challenges seamlessly. Fueled by cutting-edge technology and data-driven solutions, this partnership unlocks transformative possibilities, propelling organizational success and fostering a future of sustainable growth.

At Wipro, we are committed to delivering innovative solutions that enable enterprises to transform their employee experience, and we're proud to partner with HappySignals, a company redefining how organizations measure and enhance IT.

With HappySignals expertise, Wipro has amplified its AI powered employee experience data lake platform known as Live Workspace™ ExperienceNXT. Live Workspace™ ExperienceNXT, powered by HappySignals, enables organizations to manage end-user experiences and make data-driven improvements across a range of IT services and workplace environments, including ticket-based services, enterprise applications, laptops and computers, mobile devices, collaboration with IT, office environment, remote work, service portal, and overall IT experience.

The strategic partnership between Wipro and HappySignals, facilitated by our comprehensive end-to-end employee experience management solution, Live Workspace ExperienceNXT, empowers enterprises to successfully realize their experience transformation objectives, placing employees at the core of IT excellence.

Organizations often struggle to turn IT performance and operational data into meaningful employee experience improvements. HappySignals and iCore close this gap by bringing together quantitative experience intelligence and qualitative service management journey insight into one continuous improvement model.

HappySignals provides real-time visibility into employee happiness, lost time and experience across IT services using proven XLA methodology. This data shows where experience is improving, where friction remains, and what to prioritize next. iCore adds the critical context by mapping end-to-end employee journeys, identifying moments that matter, and linking experience data to real workflows and behaviors.

Together, the joint offering creates a full experience intelligence loop. HappySignals measures and shares reliable experience data at scale, while iCore maps, diagnoses, and develops IT practices through structured journey mapping, pain point pinpointing, and maturity assessments. The result is clear visibility of root causes, a prioritized improvement roadmap, and measurable experience outcomes that can be sustained over time.

CTMS is a consulting and implementation solutions provider that empowers enterprises to streamline IT operations and deliver exceptional service experiences. HappySignals is one of the tools we recommend to achieve this. CTMS is proud to have worked closely with HappySignals for two years, helping enterprises turn IT experience data into happier and more productive end-users. Our expertise lies in using this data to help enterprises drive continual service improvement resulting in higher satisfaction and productivity, and ultimately, happier end-users.

Ivanti and HappySignals

CTMS is an Ivanti Certified Solution Partner (and the only partner) with deep experience of both Ivanti and HappySignals. We developed the world's first ticket-based survey integration between HappySignals and Ivanti Neurons for ITSM. This has been followed by the release of a proactive integration, which enables IT leaders to measure end-user experiences across seven key IT areas more easily: Overall IT Experience, Enterprise Applications, Laptops and Computers, Mobile Devices, Collaboration with IT, Office Environment, and Remote Work.

The combined proactive and ticket-based analytics provide you with the best actionable customer experience data to drive ITSM and service delivery improvements.

At Milestone, we're committed to harnessing the power of technology to reimagine digital experiences, boost process efficiencies, and improve business productivity. Our experience of 25+ years shows that consistent and satisfying digital experiences unlock greater human productivity, which, in turn, drives transformative business value.

At the heart of the solution lies a human-centric approach to IT services. Traditional CSAT mechanisms often fail to capture true user experiences. This calls for a paradigm shift, focusing on what matters most: the happiness and productivity of end-users. Together with HappySignals, Milestone identifies the time lost in inefficient processes and any friction or user frustration that may escape detection in internal performance metrics (causing the watermelon effect). Through experience analytics and employee sentiment analysis, Milestone empowers enterprises to drive the next-level improvements that elevate business outcomes.

By incorporating feedback and experience data from end-users into the IT decision-making process, businesses are positioned to make informed, user-centric decisions. This drives greater business outcomes, operational agility, and employee productivity.

Enterprise organizations know that traditional SLAs no longer reflect how work is experienced. Productivity stalls, friction grows, and executive confidence erodes when dashboards look green, but people feel differently. This is where the partnership between HappySignals and XLABS delivers unique value.

XLABS is a global leader in Experience Management and Experience Level Agreements (XLAs), helping organizations move from service-centric thinking to true experience-driven performance. Through its Experience Management Center (EMC), XLA Library, and consulting expertise, XLABS enables enterprises to design, govern, and scale experience management across IT, HR, operations, and customer service. HappySignals complements this with continuous, high-quality experience data, measuring employee happiness, lost productivity, and the drivers behind experience at every interaction.

• Move beyond SLAs to actionable XLAs, grounded in real human experience
• Combine experience insight with execution, not just reporting
• Align operational teams and leadership around shared, outcome-based measures
• Turn experience data into prioritized actions, governance, and improvement roadmaps

BMC Helix is designed to transform IT from a functional cost center into a strategic business driver through AI-driven, cloud-native service and operations management. To fully realize this vision of the Autonomous Digital Enterprise, organizations must not only automate and optimize IT operations, but also understand how those operations are experienced by the people who depend on them.

This is where HappySignals strengthens the BMC Helix value proposition. While BMC Helix powers world-class, predictive and automated IT operations, HappySignals reveals how customers actually experience those services in real time, connecting operational performance with employee productivity, satisfaction, and business outcomes. Together, BMC and HappySignals put the customer first, enabling IT leaders to see not just what is happening in their environment, but where to improve, automate, and invest to drive the greatest value.

ServiceNow is exceptional at capturing what happened, such as tickets opened, SLAs met, MTTR. What it wasn't designed to capture is how employees experienced those services, or what that experience is costing your organization. A ticket closed in 4 hours looks fine in ServiceNow. But if the employee got bounced between teams and spent half a day blocked from their actual job, your metrics say green while your people say red.

HappySignals connects to ServiceNow and adds the human layer: continuous experience data, attached to real ticket records, that tells you not just what happened but what it meant.

Three ways to measure

• Ticket-based IT experience measurement. Experience surveys trigger automatically when incidents and service requests are resolved. Feedback flows back into ServiceNow in real time, attached to the ticket, service category, team, and channel.
• Proactive IT experience measurement. Proactive measurement covers seven IT service areas, such as enterprise applications, laptops and computers, and remote work, giving teams early warning signs before issues escalate into volume.
• Service portal experience measurement. Capture experience feedback directly inside the ServiceNow service portal while employees are using it.

Certified ServiceNow partner

HappySignals is a certified ServiceNow partner with all three applications available directly from the ServiceNow Store. Most teams see live experience data in days, not months. Service desk teams and service owners get real-time experience feedback from employees, and ServiceNow Flow Designer can trigger automated actions based on experience data: route low-score tickets for follow-up, or alert team leads when a service area drops below threshold.