Device management

Age is not the answer. Experience is.

HappySignals helps you understand how employees really experience the laptops and computers they use every day. Find out which devices drive productivity, which create frustration, and where your next investment will have the greatest impact.

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MeasureTuesday 09:41

Gather responses

2out of 10

"We fly economy. My 16-inch laptop won't open on the tray table, and I lose hours of valuable work time."

Size and weightLost 3h

Laptops and computers. Sales AE. Model A 16"

Identify8,420 responses, 6 months

Identify patterns

Why Sales AEs are unhappy with laptops

Size and weight64%

Battery life41%

Docking22%

Performance9%

-30happiness, baseline +62

5h 40minlost per AE a month

ImproveAsk, 4 seconds

Know what to focus on

What should we do about Sales laptops?

Pilot a lightweight 14" model with 40 travelling AEs and re-measure after 90 days. Keep the 16" for desk roles. Expected saving: about 4 hours per person a month.

Initiative created14" pilot, Sales, target +40 by Q3

Why HappySignals

See your laptops the way your people see them.

Seven things that turn device data into refresh decisions you can defend, by model, role, and age.

Experience drivers · LaptopsLast 6 months

Model

Reliability

Updates

Accessories

NegativePositive

The whole story behind the experience

Experience, employee, device, and telemetry data together. Turn a simple laptop score into reasons: which model, which role, which age band, and why.

Validated surveys and benchmarks

Research-backed questions about your laptops and devices, the same for everyone, and a global benchmark to show what good actually looks like.

HappySignals average15 to 40%response rate

Typical CSAT5 to 10%response rate

Consistently high response rates

People answer, so you hear from everyone in different roles instead of just the loudest voices. Enough responses to fairly compare models and age bands.

Laptop happiness

Model AModel BModel C Office+72+70+76 Remote+58+41+66 Frontline+49+22+60 Field sales+38−30+55

Lowest: field sales on Model B−30

Experience by user segment

Frontline, traveling, remote, and back office people experience the same laptop very differently. See the impact by role, location, and work style.

Experience Intelligence

Which laptops can we keep for a fourth year?

Your AI experience advisor

Just ask. Which laptops can run a fourth year, which roles need a different model, or a refresh summary for the CFO? Ask and get the answer in seconds.

Lost on laptops5h 08mper person a month

Saved by a fourth year€1.3M+a year, 10,000 laptops

Measure where productivity is lost

Lost time turns a laptop score into lost money. Refresh by impact, not age, and the business case writes itself.

ServiceNow CMDBNexthinkMicrosoft EntraISO 27001:2022GDPRCustomer-owned data

Time to go liveDays

Ready to deploy

Certified integrations with ServiceNow CMDB and Nexthink, with ready-made surveys and benchmarks. Live in days with data you can use from day one.

From the benchmark report

Real numbers a refresh plan should run on.

−3

Laptop happiness across the benchmark. The average hides the divide between employees who are thriving and those who are struggling.

Global IT Experience Benchmark 2026

4h 57m

Users report an average of 4h 57m of lost time per user per month due to devices. That's about 12% of a 40-hour work week.

Global IT Experience Benchmark 2026

Keep what you have

Keep the telemetry, add the experience

You know how old every laptop is and when they crash. But you have no clue who's losing an hour a week due to laptop issues.

Question	Asset register	DEX telemetry	HappySignals
How old is each device, and is it in warranty?			From your CMDB
Crashes, boot time and CPU load	–		With Nexthink
How people rate the device they work on	–	–
Which roles lose time, and how much	–	–
Why: battery, weight, model or setup	–	Partly
Which refresh can safely wait a year	–	Partly

Use cases

Where does technology get in the way?

Choose where you want to improve experience. Then pick a use case to see how HappySignals handles it.

Which laptops can wait, and which can't?

A fixed refresh cycle replaces laptops people are still happy with and keeps ones that are costing them hours. Ask employees, and you'll see which devices can safely run another year and which need replacing now, whatever their age.

€1.3M to €1.6Ma year for a company with 10,000 laptops, when the 25 to 40% still working well get a fourth year

Last 6 monthsLaptops and Computers+33on 5717 responses

Device Age

Happiness by age band, chosen from your device data

Less than 1 year+44130623%

1 to 2 years+38172030%

2 to 3 years+31138824%

3 to 4 years+2790516%

Over 4 years-123987%

Year three still holds up. Year four does not.

Screens use demo data. Figures are modeled scenarios, not customer results.

Segment-level insight

Spot the hidden pockets of poor experience.

Understand experience by meaningful employee segments rather than a single average. Compare groups fairly, and target improvements precisely.

Happiness towards devices

Last 60 days, 3,388 responses

Happiness+49

Managers +78

Product Engineering +73

Human Resources +56

Sales AEs +37

Understand who are struggling with the devices you have chosen.

Customer stories

They stopped replacing laptops by the calendar.

Global financial services firm · 25,000 employees

$4Mestimated saving a year on device refresh

Replace what people struggle with. Keep the rest.

Laptops that worked well for people, and stayed secure and patchable, stayed in service. The ones costing people time went to the front of the queue. Spare machines in London, New York and Singapore covered the gaps.

Anonymised customer story.

Global chemicals company · 5,000 employees

+42laptop happiness, against a benchmark of −6

Measured since 2022, and it shows.

Two models to choose from at lease end, a battery problem the data spotted and then confirmed fixed, and a lifecycle cut from five years to four. No single big change, just steady work.

Anonymised customer story. Scope and date to verify.

After you book

Book a call. See your first results in two weeks.

No long sales process. A conversation, your device data connected, and your people rating their laptops.

Day 1
A 30-minute call
You talk to a digital workplace specialist. We look at your laptops, your refresh plans and the questions you need answered. After go decision installation takes few hours, nothing installed on laptops.
Week 1
Connect your device data
ServiceNow CMDB or Nexthink for who uses them. Surveys go out and experience data starts to gather.
Week 2
Your first result
Employees have rated their devices in a few clicks. You see experience by model, age and role.

Time to first result to verify.

Age is not the answer. Experience is.

Gather responses

Identify patterns

Know what to focus on

See your laptops the way your people see them.

The whole story behind the experience

How is your experience with your laptop?

Validated surveys and benchmarks

Consistently high response rates

Experience by user segment

Your AI experience advisor

Measure where productivity is lost

Ready to deploy

Real numbers a refresh plan should run on.

Keep the telemetry, add the experience

Where does technology get in the way?

Which laptops can wait, and which can't?

Is the laptop really the problem?

Does everyone have the right laptop for their job?

Is the desk setup slowing people down?

How many laptop models do you really need?

See what the average hides.

Spot the hidden pockets of poor experience.

They stopped replacing laptops by the calendar.

Replace what people struggle with. Keep the rest.

Measured since 2022, and it shows.

Already on Nexthink? Keep it.

Book a call. See your first results in two weeks.

A 30-minute call

Connect your device data

Your first result

The most expensive laptop is the one you standardize without knowing why.