Customer Cases

“HappySignals was a game changer for us -- helping to change the culture within our support framework and create an evidence-based service that combines technical expertise with customer service awareness.”

Ian Wilkie, Scottish Government

“HappySignals empowered us to unify our support teams with an end-to-end approach.”

- ANU

"Focusing on Experience led to +150% in Happiness and +57% in Productivity"

– Dr. Ozan Acar, Ahlström-Munksjö

“Beyond the product, I really also appreciate the relationship built with the HappySignals crew: Professional, available, knowledgeable, pleasant. It is really a refreshing experience.”  

- Dominique Raphanel, bioMérieux

"HappySignals is the same for CIOs that CRM is for Sales Directors"

– Chris Woods, Campari Group

"We rely on HappySignals data for our measurements, processes and managing vendors"

– Nina Remes, Cargotec

"HappySignals gives our internal customers a voice and insightful data that shows how our services are performing."

- Maria Wammen Andersen, Danish Crown

"With this tool, and these discussions, we are on the same side of the table with the customer."

- Minna Nousiainen, Enfo

"HappySignals helps me show the appreciation and value of the work Service Desk agents are doing."

– Jesper Hansen, Region Midtjylland

"Nestlé’s IT has a clear goal. We want to be recognized as a business partner in our organization."

Osvaldo Santos, Nestlé Group

"Experience Management aligns to what we want to achieve internally - making end-user experience as great as possible"

- Mark Butcher, Wiley