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Here are things we have discovered in our own customer support data, and how we think collecting employee experience data helps you avoid these pitfalls.
Heikki LeskinenThis blog explores how employee experience (EX) metrics—such as Happiness Scores and Lost Time—provide deeper insights into IT performance and alignment with business needs.
Sami KallioThis blog explores how a people-first approach and XLAs help IT teams prioritize employee experience and productivity, driving real business value.
Sami KallioThis blog looks at how IT service portals have improved in the last decade and how IT can improve end-user traction and experiences using experience data.
Stephen MannThis blog by Doug Tedder looks at why many ITSM implementations come up short, and three ways that ITXM can help.
Doug TedderThe growth in enterprise service management strategy adoption has opened the door for ITXM to be shared with other business functions. Here are two examples.
Sami KallioIn this blog, Roy Atkinson highlights the management-employee experience rift in many organizations and how ITXM helps close the gap.
Roy AtkinsonThis blog shares insights into PepsiCo's approach to ITXM and the evolution toward a holistic, experience-driven IT and Global Business Service culture.
Mark BewickHow does your IT organization assess IT service quality? Through service level targets? It isn't sufficient, says Stephen Mann, and here he explains why.
Stephen MannTaking the holistic view provided by IT experience management cuts through the watermelon to expose the true nature between IT and consumers.
Roy Atkinson