Morning — Product Sessions
8:30-9:00 Morning Coffee/Tea
9:00-9:15 Keynote & What’s New
Sami Kallio
Future of Experience Intelligence and the latest innovations in the HappySignals platform.
- Our vision for where Experience Intelligence is heading
- How HappySignals is evolving to support smarter, more focused and faster decision‑making
9:15-10:00 What You Probably Didn’t Know About the HappySignals Platform
Joakim Beijar, Sami Kallio, Helena Lindberg
Powerful capabilities and developments that often stay under the radar — but make a real difference in practice.
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New Dashboard, new features
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How to measure success with AI tools
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What is cooking... exciting next steps
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Nexthink integration
10:30-12:00 ⭐ Co-Working Session: The Big Step ⭐
Mark Bewick
The major new caipability that fundamentally changes how you get to the right experience insights. This is a turning point for Experience Analytics that transforms the way you work with data.
- Be the first to get hands on the new features
- Explore new ways to use experience data in your organization
- Help influence how Experience Intelligence evolves next
Afternoon — Value Realization from Experience Management
13:00-13:45 Understand Your Experience Management Maturity
Niku Yliluoma, Ilkka Knuuttila
Understand what Experience Management maturity really means — and see where you stand today. Your assessment responses will help shape the discussions and use cases during the session.
- How can you move to the next level?
- Working in partnership to increase the value your organization gets
14:15-15:50 Use Cases for Different Maturity Levels
Mark Bewick, Niku Yliluoma
How to realize value — tangible value that fits your situation — from Experience Management. What does your maturity mean for how you manage experiences?
If you are on Level 2, your focus should be in different use cases compared to if you are already reaching Level 4 or beyond. Examples:
- Identify where frustration really comes from
- Reduce ticket reassignments
- Analyze experiences across employee segments
- Optimize channels and service interactions
- Identify opportunities for automation
- Analyze productivity loss
- Improve collaboration with service providers
Or... you might need help with things like:
- Getting organized — should we have an XMO?
- Convincing the stakeholders that are not yet bought in
- Expanding to new experience areas, like DEX (devices, applications)
- Having enough resource to finding insights from the data
15:50-16:00 Closing Words
Sami Kallio
We are sure you will leave with a lot of insights, new ideas and motivation to continue working with experience intelligence.
Register now👇 (yes, we can still fit you in, if you're quick)
