Join us in Helsinki - HUG 2024
Welcome to the hugely popular, traditional HappySignals User Group event in Helsinki on June 12-14, 2024!
It's happening again, and you're invited
Join us for a fantastic getaway to Helsinki this June 12-14! Last summer we got back on track after years of online sessions, and had a great time in Helsinki. It's happening again - Register today!
What
At our exclusive annual event, you’ll step into a world of collaboration and inspiration: connecting with like-minded peers, sharing ITXM best practices and celebrating success stories.
What awaits you:
- Face-to-face encounters: Meet industry leaders and fellow professionals in person.
- Insights galore: Our expert team will unravel valuable insights, equipping you with fresh perspectives and actionable knowledge.
- Engaging activities: Dive into interactive sessions, workshops and captivating presentations. Prepare to be energized!
- City exploration: Helsinki, with its picturesque streets and cultural gems, awaits your exploration. Discover its beauty while networking with fellow ITXM enthusiasts.
Mark your calendar, pack your curiosity, and get ready for an unforgettable experience. Register now and be part of a collaborative community committed to achieving the shared goal of improving IT experiences.
Agenda at a Glance
- Wednesday, June 12
- Meet the HappySignals team and other customers at our office to chat and share your IT Experience Management stories
- Welcome drinks with snacks at 19:00-21:00 at the Hotel F6
- Thursday, June 13 - from 09:00 to 16:30 at Gillet
- ITXM experiences, best practices, and industry insights - interactive sessions: Doug Rabold, Prashant Arora from PepsiCo, Aimee Burnham from Computacenter, and Vesa Erolainen from Metso.
- Sightseeing cruise with RoyalCat from 17:45 to 19:15.
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Dinner at Restaurant Saari at 19:15-21:30.
- Friday, June 14 - from 09:00 to 16:00
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Hands-on HappySignals: How to use the platform + ITXM Framework
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HappySignals Product insights and co-design, interactive sessions
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Where
For reservations, please contact: sales@hotelf6.fi and mention ‘HappySignals’
Thursday June 13 |
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| 09:00-09:30 |
Coffee and snacks |
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09:30-09:45 |
Introductions
Welcome - Sami Kallio, CEO |
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09:45-10:30
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Keynote by Doug Rabold: What XLAs Are Not
Experience Level Agreements (XLAs) are all the rage. They have been at the crest of the Hype Cycle for the last few years. Everyone is talking about them. Most ITSM practitioners now know what they are. Many know how to develop them. Some have implemented them. A few have realized genuine experience improvement from them. However, one of the unfortunate truths - as with many new approaches and emerging methodologies - is that what they ARE NOT is far too often overlooked. This simple fact leads to poor design and implementation, which can result in perceived failure. And as the saying goes, "You only get one chance to make a first impression." Join multiple award-winning CX thought leader and influencer, Doug Rabold, for this session - derived from multiple XLA implementations - which serves as a cautionary tale about the flip side of XLAs: what not to do or expect. Learn from the experience of others so you can avoid the potential pitfalls in the design and implementation of XLAs. Doug Rabold, Chief Experience Officer of Bold Ray Consulting |
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10:30-10:45 |
The scope of the day and the audience engagement introduction
Mark Bewick, Senior IT Experience Management (ITXM) Advisor |
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10.45-11:15 |
Break
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11:15-12:00
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Global Coverage of ITXM Discover how IT Experience Management (ITXM) is transforming on a global scale and its role in shaping the future of IT & Enterprise Service Management. This session will explore innovative strategies and practices used to enhance user experience and streamline employee facing services in a large enterprise. Learn about the best practices and success stories from various regions and functions such as (IT, HR, Finance etc.) and how they contribute to happy and productive workplace. Prashant Arora, Director, Strategy & Transformation, PepsiCo, Inc. |
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12:00-13:15 |
Lunch |
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13:15-14:00
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From Data to Delight: Implementing IT Experience Management in our XMO Framework Join us for an insightful session titled "From Data to Delight: Implementing Sentiment Analysis in Our XMO Framework" with Aimee Burnham. Discover how leveraging sentiment analysis can transform user experience within the IT world. Learn about practical applications, the benefits of incorporating user sentiment into your workflow, and real-world examples from our innovative XMO framework.
Aimee Burnham, Global Director of Technology & Operations, Computacenter
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| 14:00-14:30 |
Group Discussion: How to measure non-human interactions |
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14:30-15:00 |
Coffee Break |
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15:00-15:45 |
Our Seven Year ITXM Transformation
Vesa Erolainen, CIO, Metso |
| 15:45-16:30 |
Wrap up and discoveries of the day |
| 17:45-19:15 |
Welcome drinks and a sightseeing cruise with RoyalCat |
| 19:15-21:30 | Dinner at Restaurant Saari |
Friday June 14 |
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09:00-09:30 |
Coffee and snacks |
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09:30-10:00 |
You said, we did! |
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10:00-12:00 |
Hands on HappySignals How to use the platform + ITXM Framework |
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12:00-13:30 |
Lunch |
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13:30-15:00 |
Where is the product going? Product Co-Design session HappySignals Product Team |
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15:00-15:15 |
Coffee & Closing words
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15:15-17:00 |
Informal chat and Q&A with the teams
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Contact us
If you have any questions or you need help, don't hesitate to ask your Customer Success Manager, or in Marketing:
Eva Taskinen
Email: eva.taskinen@happysignals.com
Tel: +358-40-552 9084