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Connect HappySignals to ServiceNow

Learn how to get a real upgrade from out-of-the-box CSAT to happiness and lost-time data tied to the services, channels, and handoffs that actually shape your employees' experience.

  • Pasi NikkanenPasi NikkanenCo-founder, HappySignals
  • JJuha-Pekka Lehtonen
The session

See HappySignals connect to ServiceNow — live, no slides

In this 15-minute webinar, Pasi Nikkanen and JP take a clean ServiceNow instance and connect HappySignals to it in front of you. No slides. No pre-baked setup. Just the real steps, start to finish:

  • Installing HappySignals from the ServiceNow Store
  • Configuring it and mapping your own operational data fields
  • Embedding rating buttons into your existing resolution email
  • Experience data flowing back into ServiceNow — where your agents already work

The result: a real upgrade from out-of-the-box CSAT to happiness and lost-time data tied to the services, channels, and handoffs that actually shape your employees' experience.

Who it is for

Is this session for you?

IT service owners

See how your services feel to the people who use them, even when the SLAs are green, and put improvement effort where it removes the most friction.

Service desk managers

See which channels and ticket types frustrate employees, fix the causes, and show your agents the difference their work makes.

Heads of IT operations and service management

Get one honest picture of service health across teams and vendors, and steer service quality instead of reacting to escalations.

I’m interested in

Fast does not mean fixed.

A 30-minute call with a service delivery specialist. Bring your last CSAT report.

Book a demo See how it works for service delivery →