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Why CSAT scores get stuck, and how to fix it

Learn more about what's behind a stuck CSAT and what to fix first

  • Pasi NikkanenPasi NikkanenCo-founder, HappySignals
  • Mark BewickMark BewickSenior ITXM Advisor, HappySignals
The session

What the session covers.

In this webinar, presented by Pasi Nikkanen, HappySignals' co-founder, and Mark Bewick, HappySignals' Senior ITXM Advisor, we explore the limitations of CSAT and deep dive into the following topics:
Why does the average kill development?
Segmentation that makes the invisible visible
What do 1.77 million responses reveal?
The real cost of ticket bouncing
Where to automate first

Who it is for

Is this session for you?

CIOs and IT leaders

See whether your technology investments make work better for employees, and bring that proof to the CEO and CFO.

IT service owners

See how your services feel to the people who use them, even when the SLAs are green, and put improvement effort where it removes the most friction.

Service desk managers

See which channels and ticket types frustrate employees, fix the causes, and show your agents the difference their work makes.

I’m interested in

Fast does not mean fixed.

A 30-minute call with a service delivery specialist. Bring your last CSAT report.

Book a demo See how it works for service delivery →