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Turn experience data into measurable business outcomes with XLAs

Learn how leading organizations are accelerating their experience management maturity and turning insight into action.

  • Neil KeatingGuest speakerNeil KeatingCEO of XLABS
  • Robin MarchandGuest speakerRobin MarchandCo-founder of XLA Institute
  • Katie BatesHostKatie Bates
The session

What the session covers.

Many organizations collect CSAT or basic experience data, but struggle to translate it into meaningful action and measurable business impact.

In this webinar, HappySignals (Katie Bates), XLABS (Neil Keating), and the XLA Institute (Robin Marchand) show how to move beyond traditional SLAs and adopt an experience-led approach using XLAs, combining industry standards, real-time data, and proven execution frameworks.

Who it is for

Is this session for you?

CIOs and IT leaders

See whether your technology investments make work better for employees, and bring that proof to the CEO and CFO.

Heads of IT operations and service management

Get one honest picture of service health across teams and vendors, and steer service quality instead of reacting to escalations.

Service desk managers

See which channels and ticket types frustrate employees, fix the causes, and show your agents the difference their work makes.

I’m interested in

Fast does not mean fixed.

A 30-minute call with a service delivery specialist. Bring your last CSAT report.

Book a demo See how it works for service delivery →