What Hiab learned from years of listening to employees

Hiab was an early adopter of HappySignals. Today, every resolved ticket asks the employee how it went. In this webinar, Nina Remes, Manager IT Processes, Tools & OneDesk at Hiab Corporation, explains what that continuous feedback has changed, and what it takes to keep acting on it.

Join us to hear how Hiab:

• Sees the trend, not a snapshot. Why an unbroken line of feedback over the years tells you more than any single score.
• Reviews feedback every week. How the service desk works through low scores and long comments, and shares the best ones with the team.
• Brings experience into provider contracts. Why Hiab raises employee experience with service desk providers before the contract is signed, not after.
• Spots the impact of big changes. What the data showed when Hiab changed providers, and how it helped make the case to management.
• Closes the loop with employees. How “you said, we did” keeps people answering year after year.
• Uses AI to save analysis time. Where AI summaries help, and where you still need to read the feedback yourself.