Learn and Discover


Explore the latest insights, webinars, videos, and resources to help you improve experiences and drive better business outcomes.

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From ITSM to IT Experience Management: A Strategic Guide for Decision-makers

This guide offers an in-depth look at ITXM, highlighting its strategic importance and offering practical guidance on how to adopt it to drive better IT decisions and deliver more value to the business.

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The Practical Guide to XLAs

Everyone talks about XLAs. Few explain how to do them right. This guide gives you the practical steps and pitfalls to avoid.

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2025 Global IT Experience Benchmark Report

Our report is possibly the longest consecutively published benchmark report in IT Experience. This time, we've reviewed 2,275,520 employee experiences from 130+ countries. Read on or download the full report to discover our key findings!

Webinars

Webinar: HappySignals in Action: Discover the Platform's Core Features

Just a raw, honest walkthrough of how the HappySignals platform works — and how it can actually save you time, let you focus your IT resources more effectively, and prioritize what truly matters in your IT operations!

Webinars

Webinar: People-First Approach to IT Decision Making & XLAs

XLAs (Experience Level Agreements) can drive real business value—but only when they guide decision-making. Too often, they become rigid frameworks instead of practical tools for improving IT and business outcomes. In this session, Sami Kallio shares a simple, proven approach to implementing XLAs so you can measure the true value of IT decisions, use experience data for continuous improvement, and make XLAs a natural part of how you work. 

Podcast

Podcast: Future Proofing Service Management

In this episode of the HappySignals IT Experience podcast, host Sakari Kyrö talks with service management consultant Sophie Hussey about future-proofing service management, improving education and career visibility in the field, and understanding user experience. They also discuss balancing data with human insight, the role of mediation, and knowing when to seek external support to boost organizational effectiveness.

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