From ITSM to IT Experience Management: A Strategic Guide for Decision-makers
This guide offers an in-depth look at ITXM, highlighting its strategic importance and offering practical guidance on how to adopt it to drive better IT decisions and deliver more value to the business.
The Practical Guide to XLAs
Everyone talks about XLAs. Few explain how to do them right. This guide gives you the practical steps and pitfalls to avoid.
2025 Global IT Experience Benchmark Report
Our report is possibly the longest consecutively published benchmark report in IT Experience. This time, we've reviewed 2,275,520 employee experiences from 130+ countries. Read on or download the full report to discover our key findings!
Webinar: HappySignals in Action: Discover the Platform's Core Features
Just a raw, honest walkthrough of how the HappySignals platform works — and how it can actually save you time, let you focus your IT resources more effectively, and prioritize what truly matters in your IT operations!
Webinar: People-First Approach to IT Decision Making & XLAs
XLAs (Experience Level Agreements) can drive real business value—but only when they guide decision-making. Too often, they become rigid frameworks instead of practical tools for improving IT and business outcomes. In this session, Sami Kallio shares a simple, proven approach to implementing XLAs so you can measure the true value of IT decisions, use experience data for continuous improvement, and make XLAs a natural part of how you work.
Podcast: Future Proofing Service Management
In this episode of the HappySignals IT Experience podcast, host Sakari Kyrö talks with service management consultant Sophie Hussey about future-proofing service management, improving education and career visibility in the field, and understanding user experience. They also discuss balancing data with human insight, the role of mediation, and knowing when to seek external support to boost organizational effectiveness.
One platform for every step of Experience Management
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