Seminar: Delivering Business Success with Experience Data

Join us on 31st March at One Aldywch hotel in Central London for this dedicated and in-person experience management seminar.

seminar_london

Kick start, or improve upon your Experience Management journey.

Join us in London

Improve your business and IT operations and outcomes by attending this free event.

Agenda

Time

Session

Presenter(s)

9:30-10:00

Registration

 

10:00-10:10

Introductions

Sami Kallio, HappySignals

10:10-10:50

Building the Business Case for Experience Management

Barclay Rae, Barclay Rae Consulting

10:50-11:30

Improving Operations and Outcomes with Experience Data 

Dean Underwood, Poundland

11:30-11:45

Break

 

11:45-12:25
Succeeding with Experience Level Agreements (XLAs)
Matt Hall, Quilter

12:25-12:45

How to Kickstart Your Experience Management Journey

Sami Kallio, HappySignals

12:45-13:45

 Closing & Lunch