Join us LIVE!
HUG 2023

Join us on 15-16th June  in Helsinki for this in-person, peer-to-peer HappySignals users' event.

HUG-Helsinki

 

Our next HappySignals User Group (HUG) will take place in Helsinki on 15-16th June 2023.

It's time to get our customers and partners back together again to share best practices and success stories. This a unique opportunity to meet face-to-face with your peers (in a rather unique location too, check it out below) and get hands-on advice from our Happy team.

When:

Thursday 15th June, full day event with a dinner
Venue: Hotel Katajanokka, a former county prison dating back to 1888!


Friday 16th June, Experience Discussions with Peers
Venue: HappySignals Office, Aleksanterinkatu 15 B, 4th floor, 00100 Helsinki

 
You can expect to benefit from both customer and product presentations, plus there will be plenty of opportunities to relax, network, and enjoy the history of the incredible venue.  

Agenda 

Thursday 15th June

HUG event in Hotel Katajanokka
09:00-10:00

Coffee and snacks
10:00-10:10
Welcome
Sami Kallio, CEO

10:10-10:40

 

 

 

 

 

 

 

 

 

 
Keynote session:
 
How IT can harness behaviour thinking for real impact and value

Lauren Kelly explains how behavior is a fundamental part of success in future businesses. She shines a light on how behavioral thinking can help organizations become more successful and healthy. 

Lauren Kelly, Behaviour Innovation Consultant
 
lauren kelly2
 
Listen Lauren in our podcast

10:40-11:00
Coffee break

11:00-12:30

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
Roundtable discussions:
 
1. IT Experience Management (ITXM)

Experiences discussed by HappySignals customers:

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Host: Sakari Kyrö, ITXM Lead, HappySignals

 

2. Leading IT Experience on a strategic level

Views shared by HappySignals customers:

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Host: Sami Kallio, CEO & Co-founder

12:30-13:30
Lunch

13:30-14:15

 

 
Round-table discussions continue

3. Everyday ITXM Work on tactical and operational levels
Experiences at the practical level from a long term HappySignals customer and a new one:

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Host: Niku Yliluoma, VP Customer Success
 
14:15-14:45 Coffee break

14:45-16:30

 
Product Vision and Co-design
Hear and learn about our product vision and be involved in co-design sessions where you can contribute to product development.
16:30-18:30 Wrap-Up & Happy Hour 
18:30-21:30 Dinner at Restaurant Linnankellari
   

Friday 16th June

Experience Discussions with Peers (HappySignals Office)

10:00-15:00

 

 

Examples of discussion topics:

  • How to put XLAs into contracts 
  • Change Management and Communication to boost experience-driven culture and higher response rates
  • Product Q&A with the Product Team


What topics would you like to have in group discussions? Give your thoughts in our HUG23 LinkedIn Group or via the the form below.
 

Join us in Helsinki

HUG23, Hotel Katajanokka