Turn experience data into measurable business outcomes with XLAs

Live Webinar | September 16 | 14:00 BST | 15:00 CEST 

Many organizations collect CSAT or basic experience data, but struggle to translate it into meaningful action and measurable business impact. In this webinar, HappySignals, XLABs, and the XLA Institute will show how to move beyond traditional SLAs and adopt an experience-led approach using XLAs, combining industry standards, real-time data, and proven execution frameworks.

What You'll Learn

• How to move beyond SLAs to outcome-based XLAs
• How to turn experience data into clear, prioritized actions
• How to accelerate your experience management maturity using proven models
• How leading organizations are scaling experience management across IT and business services

Why Attend?

This session brings together three complementary capabilities:

• XLA Institute – a vendor-neutral standard and maturity model to guide your journey

• HappySignals – continuous, high-quality experience data linked to business impact

• XLABs – proven frameworks and expertise to operationalize experience management at scale

Together, they bridge the gap between insight and action, helping organizations achieve measurable outcomes faster.

Who Should Attend?

If you are responsible for improving business outcomes through better experiences in your organization, this session is for you!

• IT and Digital Workplace leaders

• Experience Management and XLA owners

• Service Management and ITSM professionals

• Business leaders driving productivity and employee experience

Ready to move from insight to impact?

Register now to secure your place and learn how to turn experience into a measurable business outcome.