Too often, the system of IT service and support is geared toward maintaining the bare minimum of service. Here is an argument for why that isn’t enough, and a couple of concrete suggestions for how to change the culture to allow for better feedback and more risk-taking.
To find out more visit the HDI website to read the full article:
https://www.thinkhdi.com/library/supportworld/2021/avoid-mediocrity-in-it-service-and-support.aspx