<?xml version='1.0' encoding='UTF-8'?><urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9" xmlns:image="http://www.google.com/schemas/sitemap-image/1.1" xmlns:video="http://www.google.com/schemas/sitemap-video/1.1"><url><loc>https://www.happysignals.com/solutions/it-business-relationship-manager</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/happysignals-for-business-relationship-managers.mp4/medium.jpg</video:thumbnail_loc><video:title>happysignals-for-business-relationship-managers</video:title><video:description>happysignals-for-business-relationship-managers</video:description><video:content_loc>https://www.happysignals.com/hubfs/happysignals-for-business-relationship-managers.mp4</video:content_loc><video:duration>31</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/DigitalEmployeeExperience(DEX)Management_HighPerformer_HighPerformer.svg</image:loc><image:caption>DigitalEmployeeExperience(DEX)Management_HighPerformer_HighPerformer</image:caption><image:title>DigitalEmployeeExperience(DEX)Management_HighPerformer_HighPerformer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Icons/icon-collaboration-with-it.svg</image:loc><image:caption>icon-collaboration-with-it</image:caption><image:title>icon-collaboration-with-it</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Newsletter%20Icons/Icon%20-%20Happiness%20Score.png</image:loc><image:caption>Icon - Happiness Score</image:caption><image:title>Icon - Happiness Score</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/AI-Feedback_Email%20image-small.png</image:loc><image:caption>AI-Feedback_Email image-small</image:caption><image:title>AI-Feedback_Email image-small</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/global-benchmark-product.svg</image:loc><image:caption>global-benchmark-product</image:caption><image:title>global-benchmark-product</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/productivity-hero.png</image:loc><image:caption>productivity-hero</image:caption><image:title>productivity-hero</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/DigitalEmployeeExperience(DEX)Management_BestSupport_QualityOfSupport.svg</image:loc><image:caption>DigitalEmployeeExperience(DEX)Management_BestSupport_QualityOfSupport</image:caption><image:title>DigitalEmployeeExperience(DEX)Management_BestSupport_QualityOfSupport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/DigitalEmployeeExperience(DEX)Management_MostImplementable_Total.svg</image:loc><image:caption>DigitalEmployeeExperience(DEX)Management_MostImplementable_Total</image:caption><image:title>DigitalEmployeeExperience(DEX)Management_MostImplementable_Total</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/campari-group-uses-happysignals-logo.svg</image:loc><image:caption>campari-group-uses-happysignals-logo</image:caption><image:title>campari-group-uses-happysignals-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20for%20IT%20Business%20Relationship%20Managers.png</image:loc><image:caption>HappySignals for IT Business Relationship Managers</image:caption><image:title>HappySignals for IT Business Relationship Managers</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/wiley_logo.svg</image:loc><image:caption>wiley_logo</image:caption><image:title>wiley_logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/DigitalEmployeeExperience(DEX)Management_BestUsability_Total.svg</image:loc><image:caption>DigitalEmployeeExperience(DEX)Management_BestUsability_Total</image:caption><image:title>DigitalEmployeeExperience(DEX)Management_BestUsability_Total</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Newsletter%20Icons/Icon%20-%20Analytics.png</image:loc><image:caption>Icon - Analytics</image:caption><image:title>Icon - Analytics</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Identify.svg</image:loc><image:caption>Identify</image:caption><image:title>Identify</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/watermelon-exposed.svg</image:loc><image:caption>watermelon-exposed</image:caption><image:title>watermelon-exposed</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/nestle-uses-happysignals-logo.svg.svg</image:loc><image:caption>nestle-uses-happysignals-logo.svg</image:caption><image:title>nestle-uses-happysignals-logo.svg</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/siemens-healthineers-uses-happysignals-logo.svg</image:loc><image:caption>siemens-healthineers-uses-happysignals-logo</image:caption><image:title>siemens-healthineers-uses-happysignals-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Bentobox.svg</image:loc><image:caption>Product Bentobox</image:caption><image:title>Product Bentobox</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/DigitalEmployeeExperience(DEX)Management_EasiestAdmin_EaseOfAdmin.svg</image:loc><image:caption>DigitalEmployeeExperience(DEX)Management_EasiestAdmin_EaseOfAdmin</image:caption><image:title>DigitalEmployeeExperience(DEX)Management_EasiestAdmin_EaseOfAdmin</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/DigitalEmployeeExperience(DEX)Management_EasiestToUse_EaseOfUse.svg</image:loc><image:caption>DigitalEmployeeExperience(DEX)Management_EasiestToUse_EaseOfUse</image:caption><image:title>DigitalEmployeeExperience(DEX)Management_EasiestToUse_EaseOfUse</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/reckitt-logo.svg</image:loc><image:caption>reckitt-logo</image:caption><image:title>reckitt-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Measure_Quantify%20Happiness%20Productivity-3.png</image:loc><image:caption>Measure_Quantify Happiness Productivity-3</image:caption><image:title>Measure_Quantify Happiness Productivity-3</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/DigitalEmployeeExperience(DEX)Management_MomentumLeader_Leader.svg</image:loc><image:caption>DigitalEmployeeExperience(DEX)Management_MomentumLeader_Leader</image:caption><image:title>DigitalEmployeeExperience(DEX)Management_MomentumLeader_Leader</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/suntory-uses-happysignals-logo.svg</image:loc><image:caption>Suntory uses HappySignals</image:caption><image:title>suntory-uses-happysignals-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Newsletter%20Icons/Icon%20-%20Webinar.png</image:loc><image:caption>Icon - Webinar</image:caption><image:title>Icon - Webinar</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Dev%20Assets/filters-sorting.svg</image:loc><image:caption>filters-sorting</image:caption><image:title>filters-sorting</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Share_Automated%20Reporting-1.png</image:loc><image:caption>Share_Automated Reporting-1</image:caption><image:title>Share_Automated Reporting-1</image:title></image:image><lastmod>2025-04-28</lastmod></url><url><loc>https://www.happysignals.com/blog/forgetting-about-end-users-of-it-services-can-be-costly</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/31.%20Enfos%20Journey%20to%20Modern%20IT%20Service%20Provider.jpg</image:loc><image:caption>31. Enfos Journey to Modern IT Service Provider</image:caption><image:title>31. Enfos Journey to Modern IT Service Provider</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/minna-nousiainen.jpg</image:loc><image:caption>minna-nousiainen</image:caption><image:title>minna-nousiainen</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/20.-Showing-Value-of-ServiceNow-Usage-with-Employee-Experience.jpg</image:loc><image:caption>20.-Showing-Value-of-ServiceNow-Usage-with-Employee-Experience</image:caption><image:title>20.-Showing-Value-of-ServiceNow-Usage-with-Employee-Experience</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Enfo%20BA.png</image:loc><image:caption>Enfo BA</image:caption><image:title>Enfo BA</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/blog/how-to-leverage-ex-data-to-drive-continual-improvement</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Drive%20Continual%20Improvement%20with%20IT%20Experience%20Data.png</image:loc><image:caption>Blog Image_ How to Drive Continual Improvement with IT Experience Data</image:caption><image:title>Blog Image_ How to Drive Continual Improvement with IT Experience Data</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_How%20the%20ITXM%20Framework%20Integrates%20with%20Continual%20Improvement.png</image:loc><image:caption>Blog_How the ITXM Framework Integrates with Continual Improvement</image:caption><image:title>Blog_How the ITXM Framework Integrates with Continual Improvement</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_How%20to%20Leverage%20EX%20Data%20to%20Drive%20Continual%20Improvement.png</image:loc><image:caption>Blog_How to Leverage EX Data to Drive Continual Improvement</image:caption><image:title>Blog_How to Leverage EX Data to Drive Continual Improvement</image:title></image:image><lastmod>2022-04-28</lastmod></url><url><loc>https://www.happysignals.com/cookie-policy</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Hero%20Banner%20Background%20and%20Images/cookie-policy.png</image:loc><image:caption>cookie-policy</image:caption><image:title>cookie-policy</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2024-07-25</lastmod></url><url><loc>https://www.happysignals.com/blog/how-itxm-fits-into-a-world-of-digital-transformation</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Measure%20Share-1.png</image:loc><image:caption>Measure Share-1</image:caption><image:title>Measure Share-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%202.png</image:loc><image:caption>Happiness 2</image:caption><image:title>Happiness 2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/End-user%20happiness.png</image:loc><image:caption>End-user happiness</image:caption><image:title>End-user happiness</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Roy%20Atkinson.jpg</image:loc><image:caption>Roy Atkinson</image:caption><image:title>Roy Atkinson</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%201.png</image:loc><image:caption>Happiness 1</image:caption><image:title>Happiness 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Keeping%20the%20End%20-%20User%20in%20End%20-%20User%20Experience.png</image:loc><image:caption>Blog image_ Keeping the End - User in End - User Experience</image:caption><image:title>Blog image_ Keeping the End - User in End - User Experience</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP11_Virtual%20Tech%20Bar.png</image:loc><image:caption>Blog image_HI15_EP11_Virtual Tech Bar</image:caption><image:title>Blog image_HI15_EP11_Virtual Tech Bar</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/webinar-turn-experience-data-into-measurable-business-outcomes-with-xlas</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Is%20your%20CSAT%20stuck.png</image:loc><image:caption>Is your CSAT stuck</image:caption><image:title>Is your CSAT stuck</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/XLABS%20banner%202.png</image:loc><image:caption>XLABS banner 2</image:caption><image:title>XLABS banner 2</image:title></image:image><lastmod>2026-07-01</lastmod></url><url><loc>https://www.happysignals.com/blog/podcast-campari-goes-a-sip-beyond-by-transforming-their-employee-experience</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/24.%20Campari%20Goes%20a%20Sip%20Beyond%20by%20Transforming%20their%20Employee%20Experience.jpg</image:loc><image:caption>24. Campari Goes a Sip Beyond by Transforming their Employee Experience</image:caption><image:title>24. Campari Goes a Sip Beyond by Transforming their Employee Experience</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Executive%20Blog%20Summary%20-%20Social%20Image.png</image:loc><image:caption>Executive Blog Summary - Social Image</image:caption><image:title>Executive Blog Summary - Social Image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/44.%20%23XLA%20-%20Employee%20Experience%20with%20Roy%20Atkinson%20part%202.png</image:loc><image:caption>44. #XLA - Employee Experience with Roy Atkinson part 2</image:caption><image:title>44. #XLA - Employee Experience with Roy Atkinson part 2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/blog/happysignals-nexthink-better-together-dex</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image__Dex%20(1).png</image:loc><image:caption>Blog image__Dex (1)</image:caption><image:title>Blog image__Dex (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20HappySignals%20x%20Nexthink_%20Better%20together%20for%20DEX.png</image:loc><image:caption>Blog Image_ HappySignals x Nexthink_ Better together for DEX</image:caption><image:title>Blog Image_ HappySignals x Nexthink_ Better together for DEX</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20Build%20your%20DEX%20stack%20with%20Nexthink%20%2B%20HappySignals%20(1).png</image:loc><image:caption>Blog Image_ Build your DEX stack with Nexthink + HappySignals (1)</image:caption><image:title>Blog Image_ Build your DEX stack with Nexthink + HappySignals (1)</image:title></image:image><lastmod>2025-10-21</lastmod></url><url><loc>https://www.happysignals.com/product/conversational-ai</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/hero-happysignals-ask-video.mp4/medium.jpg</video:thumbnail_loc><video:title>hero-happysignals-ask-video</video:title><video:description>hero-happysignals-ask-video</video:description><video:content_loc>https://www.happysignals.com/hubfs/hero-happysignals-ask-video.mp4</video:content_loc><video:duration>59</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Home-ITSM-Questions.svg</image:loc><image:caption>Home-ITSM-Questions</image:caption><image:title>Home-ITSM-Questions</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/intelligence-bento.png</image:loc><image:caption>intelligence-bento</image:caption><image:title>intelligence-bento</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/featured-image_Conversational-AI.png</image:loc><image:caption>featured-image_Conversational-AI</image:caption><image:title>featured-image_Conversational-AI</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ask-happysignals.png</image:loc><image:caption>ask-happysignals</image:caption><image:title>ask-happysignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2026-05-06</lastmod></url><url><loc>https://www.happysignals.com/itsm-to-itxm-a-strategic-guide-for-it-decision-makers</loc><image:image><image:loc>https://www.happysignals.com/hubfs/$3.5%20million%20in%20annual%20losses%20(2).svg</image:loc><image:caption>$3.5 million in annual losses (2)</image:caption><image:title>$3.5 million in annual losses (2)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Donut.png</image:loc><image:caption>Donut</image:caption><image:title>Donut</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20post%20-%20title%20-%20From%20ITSM%20to%20IT%20Experience%20Management_.png</image:loc><image:caption>Social post - title - From ITSM to IT Experience Management_</image:caption><image:title>Social post - title - From ITSM to IT Experience Management_</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/MSP-Illustrations_Response%20rate.svg</image:loc><image:caption>MSP-Illustrations_Response rate</image:caption><image:title>MSP-Illustrations_Response rate</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/next-steps-pyramid.svg</image:loc><image:caption>next-steps-pyramid</image:caption><image:title>next-steps-pyramid</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Overall.svg</image:loc><image:caption>Overall</image:caption><image:title>Overall</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Lost-Time-slider-UI.png</image:loc><image:caption>Lost-Time-slider-UI</image:caption><image:title>Lost-Time-slider-UI</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/partners_hero.png</image:loc><image:caption>partners_hero</image:caption><image:title>partners_hero</image:title></image:image><lastmod>2025-12-15</lastmod></url><url><loc>https://www.happysignals.com/xla-experience-level-agreement-how-to-guide</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/reckitt-logo.svg</image:loc><image:caption>reckitt-logo</image:caption><image:title>reckitt-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/logo-orbis.svg</image:loc><image:caption>logo-orbis</image:caption><image:title>logo-orbis</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Enfo%20SVG%20Logo.svg</image:loc><image:caption>Enfo SVG Logo</image:caption><image:title>Enfo SVG Logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ahlstrom-logo.svg</image:loc><image:caption>ahlstrom-logo</image:caption><image:title>ahlstrom-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Metso_Logo_2023.svg</image:loc><image:caption>Metso_Logo_2023</image:caption><image:title>Metso_Logo_2023</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Hero%20Banner%20Background%20and%20Images/shopping_cart_with_watermelon-01.png</image:loc><image:caption>shopping_cart_with_watermelon-01</image:caption><image:title>shopping_cart_with_watermelon-01</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Adding%20XLAs%20To%20Contractual%20Agreements.png</image:loc><image:caption>Blog image_ Adding XLAs To Contractual Agreements</image:caption><image:title>Blog image_ Adding XLAs To Contractual Agreements</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Overcoming%20major%20Objections%20to%20ITXM.png</image:loc><image:caption>Overcoming major Objections to ITXM</image:caption><image:title>Overcoming major Objections to ITXM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20XLA%20-%20The%20Benefits%20of%20Experience%20Level%20Agreements.png</image:loc><image:caption>Blog image_ XLA - The Benefits of Experience Level Agreements</image:caption><image:title>Blog image_ XLA - The Benefits of Experience Level Agreements</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_XLAs%20in%20SN-1.png</image:loc><image:caption>Blog image_XLAs in SN-1</image:caption><image:title>Blog image_XLAs in SN-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-the-practical-guide-to-xlas-cover-small.png</image:loc><image:caption>happysignals-the-practical-guide-to-xlas-cover-small</image:caption><image:title>happysignals-the-practical-guide-to-xlas-cover-small</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Why%20XLAs%20(1).png</image:loc><image:caption>Blog image_ Why XLAs (1)</image:caption><image:title>Blog image_ Why XLAs (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/15%20Practical%20Tips%20for%20Succeeding%20with%20XLAs.png</image:loc><image:caption>15 Practical Tips for Succeeding with XLAs</image:caption><image:title>15 Practical Tips for Succeeding with XLAs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/What%20IT%20Service%20Quality%20Means%20in%202024%20and%20%20Beyond.png</image:loc><image:caption>What IT Service Quality Means in 2024 and  Beyond</image:caption><image:title>What IT Service Quality Means in 2024 and  Beyond</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/What%20are%20the%20benefits%20of%20XLA%3F%20Watermelon-2.png</image:loc><image:caption>What are the benefits of XLA? Watermelon-2</image:caption><image:title>What are the benefits of XLA? Watermelon-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Choosing%20the%20Best%20Method%20for%20XLA%20Introduction%20in%20Your%20Organization.png</image:loc><image:caption>Blog image_ Choosing the Best Method for XLA Introduction in Your Organization</image:caption><image:title>Blog image_ Choosing the Best Method for XLA Introduction in Your Organization</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20XLA%20-%20What%20are%20Experience%20Level%20Agreements_.png</image:loc><image:caption>Blog image_ XLA - What are Experience Level Agreements_</image:caption><image:title>Blog image_ XLA - What are Experience Level Agreements_</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/set-XLA-in-HappySignals_Experience%20_Level_Agreement_made_simple.png</image:loc><image:caption>set-XLA-in-HappySignals_Experience _Level_Agreement_made_simple</image:caption><image:title>set-XLA-in-HappySignals_Experience _Level_Agreement_made_simple</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-avanti-west-coast.svg</image:loc><image:caption>logo-avanti-west-coast</image:caption><image:title>logo-avanti-west-coast</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/maturity-diagram.svg</image:loc><image:caption>maturity-diagram</image:caption><image:title>maturity-diagram</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Refinitiv%20Logo.svg</image:loc><image:caption>Refinitiv Logo</image:caption><image:title>Refinitiv Logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Gain%20Senior%20Leadership%20Buy-in%20for%20IT%20Experience%20Management%20(ITXM).png</image:loc><image:caption>Blog Image_ How to Gain Senior Leadership Buy-in for IT Experience Management (ITXM)</image:caption><image:title>Blog Image_ How to Gain Senior Leadership Buy-in for IT Experience Management (ITXM)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Side%20Images/side-image-sami_kallio.jpg</image:loc><image:caption>side-image-sami_kallio</image:caption><image:title>side-image-sami_kallio</image:title></image:image><lastmod>2020-11-18</lastmod></url><url><loc>https://www.happysignals.com/blog/the-real-productivity-issue-for-your-it-organization</loc><image:image><image:loc>https://www.happysignals.com/hubfs/The%20Real%20Productivity%20Issue%20for%20Your%20IT%20Organization.png</image:loc><image:caption>The Real Productivity Issue for Your IT Organization</image:caption><image:title>The Real Productivity Issue for Your IT Organization</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_partnership_EX%20IT%20HR-1.png</image:loc><image:caption>Blog image_partnership_EX IT HR-1</image:caption><image:title>Blog image_partnership_EX IT HR-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20share%20image.png</image:loc><image:caption>Social share image</image:caption><image:title>Social share image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-12-19</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/apotti</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/blog/virtual-tech-bars-recreating-the-it-walk-in-experience</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Email%20thumbnail-Happy-in-15-13.png</image:loc><image:caption>Email thumbnail-Happy-in-15-13</image:caption><image:title>Email thumbnail-Happy-in-15-13</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP11_Virtual%20Tech%20Bar.png</image:loc><image:caption>Blog image_HI15_EP11_Virtual Tech Bar</image:caption><image:title>Blog image_HI15_EP11_Virtual Tech Bar</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/watermelons-in-a-bowl-happysignals.jpg</image:loc><image:caption>watermelons-in-a-bowl-happysignals</image:caption><image:title>watermelons-in-a-bowl-happysignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP3_Global%20IT%20Experience%20(1).png</image:loc><image:caption>Blog image_HI15_EP3_Global IT Experience (1)</image:caption><image:title>Blog image_HI15_EP3_Global IT Experience (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2024-09-26</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/tieto</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/customers/ahlstrom</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Customer%20Cases/Ahlstrom-Customer-Case%20Final.mp4/medium.jpg</video:thumbnail_loc><video:title>Ahlstrom-Customer-Case Final</video:title><video:description>Ahlstrom-Customer-Case Final</video:description><video:content_loc>https://www.happysignals.com/hubfs/Customer%20Cases/Ahlstrom-Customer-Case%20Final.mp4</video:content_loc><video:duration>30</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Customer%20Cases/Ahlstrom-Munksj%C3%B6%20Customer%20Case-1.mp4/medium.jpg</video:thumbnail_loc><video:title>Ahlstrom-Munksjö Customer Case-1</video:title><video:description>Ahlstrom-Munksjö Customer Case-1</video:description><video:content_loc>https://www.happysignals.com/hubfs/Customer%20Cases/Ahlstrom-Munksj%C3%B6%20Customer%20Case-1.mp4</video:content_loc><video:duration>632</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Dev%20Assets/Outcomes_placeholder.png</image:loc><image:caption>Outcomes_placeholder</image:caption><image:title>Outcomes_placeholder</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ozan.png</image:loc><image:caption>ozan</image:caption><image:title>ozan</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Ahstrom_benefits.png</image:loc><image:caption>Ahstrom_benefits</image:caption><image:title>Ahstrom_benefits</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/alhstrom-logo-white.svg</image:loc><image:caption>alhstrom-logo-white</image:caption><image:title>alhstrom-logo-white</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Dev%20Assets/brand-layers.svg</image:loc><image:caption>brand-layers</image:caption><image:title>brand-layers</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Ahlstrom-3-year.png</image:loc><image:caption>Ahlstrom-3-year</image:caption><image:title>Ahlstrom-3-year</image:title></image:image><lastmod>2025-02-28</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/orbis</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/hug24-replays</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Metso%20and%20their%20seven%20year%20ITXM%20%20transformation.mp4/medium.jpg</video:thumbnail_loc><video:title>Metso and their seven year ITXM  transformation</video:title><video:description>Metso and their seven year ITXM  transformation</video:description><video:content_loc>https://www.happysignals.com/hubfs/Metso%20and%20their%20seven%20year%20ITXM%20%20transformation.mp4</video:content_loc><video:duration>2875</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/PepsiCo%20and%20the%20Global%20Coverage%20%20of%20ITXM.mp4/medium.jpg</video:thumbnail_loc><video:title>PepsiCo and the Global Coverage  of ITXM</video:title><video:description>PepsiCo and the Global Coverage  of ITXM</video:description><video:content_loc>https://www.happysignals.com/hubfs/PepsiCo%20and%20the%20Global%20Coverage%20%20of%20ITXM.mp4</video:content_loc><video:duration>2405</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Implementing%20Experience%20Management%20in%20our%20XMO%20Framework.mp4/medium.jpg</video:thumbnail_loc><video:title>Implementing Experience Management in our XMO Framework</video:title><video:description>Implementing Experience Management in our XMO Framework</video:description><video:content_loc>https://www.happysignals.com/hubfs/Implementing%20Experience%20Management%20in%20our%20XMO%20Framework.mp4</video:content_loc><video:duration>2050</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HUG24-Helsinki.png</image:loc><image:caption>HUG24-Helsinki</image:caption><image:title>HUG24-Helsinki</image:title></image:image><lastmod>2024-06-27</lastmod></url><url><loc>https://www.happysignals.com/blog/dont-make-this-mistake-with-your-new-servicenow-platform</loc><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Email%20thumbnail-Happy-in-15-09.png</image:loc><image:caption>Email thumbnail-Happy-in-15-09</image:caption><image:title>Email thumbnail-Happy-in-15-09</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Slide3-2.png</image:loc><image:caption>Slide3-2</image:caption><image:title>Slide3-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/37.%20Is%20Happiness%20Overrated%20with%20Giarte%20CEO%2c%20Marco%20Gianotten%20(TINY).png</image:loc><image:caption>37. Is Happiness Overrated with Giarte CEO, Marco Gianotten (TINY)</image:caption><image:title>37. Is Happiness Overrated with Giarte CEO, Marco Gianotten (TINY)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP9_Mistake%20ServiceNow.png</image:loc><image:caption>Blog image_HI15_EP9_Mistake ServiceNow</image:caption><image:title>Blog image_HI15_EP9_Mistake ServiceNow</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Episode%2023%20-%20Steps%20to%20Happiness%20Cover.png</image:loc><image:caption>Episode 23 - Steps to Happiness Cover</image:caption><image:title>Episode 23 - Steps to Happiness Cover</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Slide2-2.png</image:loc><image:caption>Slide2-2</image:caption><image:title>Slide2-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2021-08-20</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/kesko</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/integrations</loc><image:image><image:loc>https://www.happysignals.com/hubfs/HS-integrationa-thumbnail.png</image:loc><image:caption>HS-integrationa-thumbnail</image:caption><image:title>HS-integrationa-thumbnail</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/intergations_improve.png</image:loc><image:caption>intergations_improve</image:caption><image:title>intergations_improve</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/integrations_share.png</image:loc><image:caption>integrations_share</image:caption><image:title>integrations_share</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/integrates_hero.png</image:loc><image:caption>integrates_hero</image:caption><image:title>integrates_hero</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/integrations_outcomes.png</image:loc><image:caption>integrations_outcomes</image:caption><image:title>integrations_outcomes</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/partners_msp_1.png</image:loc><image:caption>partners_msp_1</image:caption><image:title>partners_msp_1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2023-02-21</lastmod></url><url><loc>https://www.happysignals.com/blog/more-tickets-resolved-less-brain-power-wasted-customer-support-in-2025</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20Agentic%20AI%20and%20Experience%20Data%20%E2%80%93%20They%E2%80%99re%20Better%20Together.png</image:loc><image:caption>Blog Image_ Agentic AI and Experience Data – They’re Better Together</image:caption><image:title>Blog Image_ Agentic AI and Experience Data – They’re Better Together</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20Employee%20Statistics.png</image:loc><image:caption>Blog Image_ Employee Statistics</image:caption><image:title>Blog Image_ Employee Statistics</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20%20%204%20Key%20IT%20Support%20Trends%20and%20the%20Importance%20of%20Experience%20Data.png</image:loc><image:caption>Blog image_   4 Key IT Support Trends and the Importance of Experience Data</image:caption><image:title>Blog image_   4 Key IT Support Trends and the Importance of Experience Data</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2025-07-09</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/happysignals-global-benchmark-2026-employees-lose-more-than-three-hours-of-productivity-per-it-incident</loc><image:image><image:loc>https://www.happysignals.com/hubfs/signature/signature-sakari-kyro%CC%88.png</image:loc><image:caption>signature-sakari-kyrö</image:caption><image:title>signature-sakari-kyrö</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20zispl.png</image:loc><image:caption>Blog image_ zispl</image:caption><image:title>Blog image_ zispl</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Partnership%20HappySignals%20and%20CTMS.png</image:loc><image:caption>Partnership HappySignals and CTMS</image:caption><image:title>Partnership HappySignals and CTMS</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Benchmark%20image.svg</image:loc><image:caption>Benchmark image</image:caption><image:title>Benchmark image</image:title></image:image><lastmod>2026-06-24</lastmod></url><url><loc>https://www.happysignals.com/hug2026</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Group%208806.png</image:loc><image:caption>Group 8806</image:caption><image:title>Group 8806</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hug.png</image:loc><image:caption>hug</image:caption><image:title>hug</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Maturity-Example.png</image:loc><image:caption>Maturity-Example</image:caption><image:title>Maturity-Example</image:title></image:image><lastmod>2026-04-30</lastmod></url><url><loc>https://www.happysignals.com/blog/how-experience-management-can-help-shape-ai-initiatives</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Factors-1.png</image:loc><image:caption>Factors-1</image:caption><image:title>Factors-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Roy%20Atkinson%20blog%20July%202024.png</image:loc><image:caption>Roy Atkinson blog July 2024</image:caption><image:title>Roy Atkinson blog July 2024</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_Continual%20Improvement%20Investments.png</image:loc><image:caption>Blog_Continual Improvement Investments</image:caption><image:title>Blog_Continual Improvement Investments</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_How%20the%20ITXM%20Framework%20Integrates%20with%20Continual%20Improvement.png</image:loc><image:caption>Blog_How the ITXM Framework Integrates with Continual Improvement</image:caption><image:title>Blog_How the ITXM Framework Integrates with Continual Improvement</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Roy%20Atkinson.jpg</image:loc><image:caption>Roy Atkinson</image:caption><image:title>Roy Atkinson</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/End%20User.png</image:loc><image:caption>End User</image:caption><image:title>End User</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-07-18</lastmod></url><url><loc>https://www.happysignals.com/blog/csat-is-not-enough</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/CSAT-Hero.png</image:loc><image:caption>CSAT-Hero</image:caption><image:title>CSAT-Hero</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image__7%20More%20Reasons(1).png</image:loc><image:caption>Blog image__7 More Reasons(1)</image:caption><image:title>Blog image__7 More Reasons(1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20post%20-%20Is%20CSAT%20Enough_-1.png</image:loc><image:caption>Social post - Is CSAT Enough_-1</image:caption><image:title>Social post - Is CSAT Enough_-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/29.%20What%20Impacts%20Employee%20Experience%20in%20ServiceNow_.jpg</image:loc><image:caption>29. What Impacts Employee Experience in ServiceNow_</image:caption><image:title>29. What Impacts Employee Experience in ServiceNow_</image:title></image:image><lastmod>2026-02-11</lastmod></url><url><loc>https://www.happysignals.com/csat-health-check</loc><image:image><image:loc>https://www.happysignals.com/hubfs/CSAT%20Health%20Check%20Featured%20Image%20-%20Generic.png</image:loc><image:caption>CSAT Health Check Featured Image - Generic</image:caption><image:title>CSAT Health Check Featured Image - Generic</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/csat-hero2.jpg</image:loc><image:caption>csat-hero2</image:caption><image:title>csat-hero2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2026-03-17</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/scottish-water</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/poyry</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/blog/did-your-csat-score-go-up</loc><image:image><image:loc>https://www.happysignals.com/hubfs/s_E27BE88AC5F370770367EAB2672BF2FC0DA691964272415E48BE87DED0564D77_1768462743315_d9c816ae-3d18-44ac-a89b-b4dd423be815.png</image:loc><image:caption>s_E27BE88AC5F370770367EAB2672BF2FC0DA691964272415E48BE87DED0564D77_1768462743315_d9c816ae-3d18-44ac-a89b-b4dd423be815</image:caption><image:title>s_E27BE88AC5F370770367EAB2672BF2FC0DA691964272415E48BE87DED0564D77_1768462743315_d9c816ae-3d18-44ac-a89b-b4dd423be815</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image__7%20More%20Reasons(1).png</image:loc><image:caption>Blog image__7 More Reasons(1)</image:caption><image:title>Blog image__7 More Reasons(1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Hello%20Sharing%2c%20Goodbye%20Silos.png</image:loc><image:caption>Blog image_ Hello Sharing, Goodbye Silos</image:caption><image:title>Blog image_ Hello Sharing, Goodbye Silos</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/131-donna-sharon-meet-the-practitioners.png</image:loc><image:caption>131-donna-sharon-meet-the-practitioners</image:caption><image:title>131-donna-sharon-meet-the-practitioners</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2026-02-18</lastmod></url><url><loc>https://www.happysignals.com/itxm-best-practice-monthly-experience-meetings</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Report-IT%20Incidents%20Overview.png</image:loc><image:caption>HappySignals Report-IT Incidents Overview</image:caption><image:title>HappySignals Report-IT Incidents Overview</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Monthly-Reports-in-HappySignals.png</image:loc><image:caption>Monthly-Reports-in-HappySignals</image:caption><image:title>Monthly-Reports-in-HappySignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-monthly-experience-meetings-sharing.png</image:loc><image:caption>itxm-monthly-experience-meetings-sharing</image:caption><image:title>itxm-monthly-experience-meetings-sharing</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-monthly-experience-meetings.png</image:loc><image:caption>itxm-monthly-experience-meetings</image:caption><image:title>itxm-monthly-experience-meetings</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-certification-hero-card.png</image:loc><image:caption>itxm-certification-hero-card</image:caption><image:title>itxm-certification-hero-card</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Framework/ITXM_pdf_banner_without_CTA.png</image:loc><image:caption>ITXM_pdf_banner_without_CTA</image:caption><image:title>ITXM_pdf_banner_without_CTA</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2023-10-09</lastmod></url><url><loc>https://www.happysignals.com/blog/continual-improvement-success-through-end-user-happiness-a-customers-story</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_Continual%20Improvement%20(1).png</image:loc><image:caption>Blog image_Continual Improvement (1)</image:caption><image:title>Blog image_Continual Improvement (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_Case%20Study_%20Continual%20Improvement%20Success%20Through%20End%20-%20User%20Happiness.png</image:loc><image:caption>Blog_Case Study_ Continual Improvement Success Through End - User Happiness</image:caption><image:title>Blog_Case Study_ Continual Improvement Success Through End - User Happiness</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP6_Experience%20shared%20goal.png</image:loc><image:caption>Blog image_HI15_EP6_Experience shared goal</image:caption><image:title>Blog image_HI15_EP6_Experience shared goal</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><lastmod>2023-01-31</lastmod></url><url><loc>https://www.happysignals.com/customers/region-midtjylland</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Dev%20Assets/brand-layers.svg</image:loc><image:caption>brand-layers</image:caption><image:title>brand-layers</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Orbis-Test-2.png</image:loc><image:caption>Orbis-Test-2</image:caption><image:title>Orbis-Test-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/logo_midt.svg</image:loc><image:caption>logo_midt</image:caption><image:title>logo_midt</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Jesper-pink.jpg</image:loc><image:caption>Jesper-pink</image:caption><image:title>Jesper-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Region%20Midt-All-Time.jpg</image:loc><image:caption>Region Midt-All-Time</image:caption><image:title>Region Midt-All-Time</image:title></image:image><lastmod>2023-05-25</lastmod></url><url><loc>https://www.happysignals.com/blog/should-you-get-rid-of-service-level-agreements</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Why%20XLAs.png</image:loc><image:caption>Blog image_ Why XLAs</image:caption><image:title>Blog image_ Why XLAs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP10_SLAs.png</image:loc><image:caption>Blog image_HI15_EP10_SLAs</image:caption><image:title>Blog image_HI15_EP10_SLAs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/What%20IT%20Service%20Quality%20Means%20in%202024%20and%20%20Beyond.png</image:loc><image:caption>What IT Service Quality Means in 2024 and  Beyond</image:caption><image:title>What IT Service Quality Means in 2024 and  Beyond</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Email%20thumbnail-Happy-in-15-10.png</image:loc><image:caption>Email thumbnail-Happy-in-15-10</image:caption><image:title>Email thumbnail-Happy-in-15-10</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-08-14</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/sanoma</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/create-a-common-focus-for-it</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Employee%20Images/happysignals-sakari-kyro.png</image:loc><image:caption>happysignals-sakari-kyro</image:caption><image:title>happysignals-sakari-kyro</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_hero_01.png</image:loc><image:caption>usecase_hero_01</image:caption><image:title>usecase_hero_01</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/CIO.png</image:loc><image:caption>CIO</image:caption><image:title>CIO</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_Tips%20for%20starting%20ITXM.png</image:loc><image:caption>Blog image_Tips for starting ITXM</image:caption><image:title>Blog image_Tips for starting ITXM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_share-tiny-1.png</image:loc><image:caption>usecase_share-tiny-1</image:caption><image:title>usecase_share-tiny-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_sharedata-tiny.png</image:loc><image:caption>usecase_sharedata-tiny</image:caption><image:title>usecase_sharedata-tiny</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP12_Motivate%20Service%20Desk.png</image:loc><image:caption>Blog image_HI15_EP12_Motivate Service Desk</image:caption><image:title>Blog image_HI15_EP12_Motivate Service Desk</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/IT%20Specialist.png</image:loc><image:caption>IT Specialist</image:caption><image:title>IT Specialist</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/IT%20Service%20Manager.png</image:loc><image:caption>IT Service Manager</image:caption><image:title>IT Service Manager</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Drill%20Down%20(1).png</image:loc><image:caption>Drill Down (1)</image:caption><image:title>Drill Down (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP7_Human-centric%20IT%20Journey.png</image:loc><image:caption>Blog image_HI15_EP7_Human-centric IT Journey</image:caption><image:title>Blog image_HI15_EP7_Human-centric IT Journey</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/use_cases_thumbnail_.png</image:loc><image:caption>use_cases_thumbnail_</image:caption><image:title>use_cases_thumbnail_</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_improvements-tiny.png</image:loc><image:caption>usecase_improvements-tiny</image:caption><image:title>usecase_improvements-tiny</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_celebrate-tiny.png</image:loc><image:caption>usecase_celebrate-tiny</image:caption><image:title>usecase_celebrate-tiny</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Head%20of%20Global%20Service%20Delivery.png</image:loc><image:caption>Head of Global Service Delivery</image:caption><image:title>Head of Global Service Delivery</image:title></image:image><lastmod>2025-03-04</lastmod></url><url><loc>https://www.happysignals.com/book</loc><image:image><image:loc>https://www.happysignals.com/hubfs/hero_book_a_demo.png</image:loc><image:caption>hero_book_a_demo</image:caption><image:title>hero_book_a_demo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/starts.svg</image:loc><image:caption>starts</image:caption><image:title>starts</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/G2-2023.svg</image:loc><image:caption>G2-2023</image:caption><image:title>G2-2023</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/home-product-lift.png</image:loc><image:caption>home-product-lift</image:caption><image:title>home-product-lift</image:title></image:image><lastmod>2026-03-25</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/suomen-pankki</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/product/enterprise-service-management-esm</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ESM-image.png</image:loc><image:caption>ESM-image</image:caption><image:title>ESM-image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/esm-platform.png</image:loc><image:caption>esm-platform</image:caption><image:title>esm-platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/xla-management-happysignals-hero.png</image:loc><image:caption>xla-management-happysignals-hero</image:caption><image:title>xla-management-happysignals-hero</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Hero-Productivity-Guide-new.png</image:loc><image:caption>Hero-Productivity-Guide-new</image:caption><image:title>Hero-Productivity-Guide-new</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><lastmod>2026-06-23</lastmod></url><url><loc>https://www.happysignals.com/from-itsm-maturity-to-measurable-experience-impact-registration</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Halo%20XLABS%20hero4.png</image:loc><image:caption>Halo XLABS hero4</image:caption><image:title>Halo XLABS hero4</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Jason.png</image:loc><image:caption>Jason</image:caption><image:title>Jason</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Neil%20Keating%20Bright%20Horse.png</image:loc><image:caption>Neil Keating Bright Horse</image:caption><image:title>Neil Keating Bright Horse</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Signature/signature-katie-bates.png</image:loc><image:caption>signature-katie-bates</image:caption><image:title>signature-katie-bates</image:title></image:image><lastmod>2025-10-16</lastmod></url><url><loc>https://www.happysignals.com/blog/podcast-happiness-score-in-april-2019</loc><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Remote%20Work%20Ex%20%20-%20Sneak%20Peek-2.png</image:loc><image:caption>Remote Work Ex  - Sneak Peek-2</image:caption><image:title>Remote Work Ex  - Sneak Peek-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP3_Global%20IT%20Experience%20(1).png</image:loc><image:caption>Blog image_HI15_EP3_Global IT Experience (1)</image:caption><image:title>Blog image_HI15_EP3_Global IT Experience (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/4.-Happiness-Score-in-April-2019.jpg</image:loc><image:caption>4.-Happiness-Score-in-April-2019</image:caption><image:title>4.-Happiness-Score-in-April-2019</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/happysignals-nexthink-webinar</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/2025_happysignals-nexthink-better-together_webinar-with-subtitles.mp4/medium.jpg</video:thumbnail_loc><video:title>2025_happysignals-nexthink-better-together_webinar-with-subtitles</video:title><video:description>2025_happysignals-nexthink-better-together_webinar-with-subtitles</video:description><video:content_loc>https://www.happysignals.com/hubfs/2025_happysignals-nexthink-better-together_webinar-with-subtitles.mp4</video:content_loc><video:duration>1274</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20HappySignals%20x%20Nexthink_%20Better%20together%20for%20DEX.png</image:loc><image:caption>Blog Image_ HappySignals x Nexthink_ Better together for DEX</image:caption><image:title>Blog Image_ HappySignals x Nexthink_ Better together for DEX</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Better%20togther/HappySignals.svg</image:loc><image:caption>HappySignals</image:caption><image:title>HappySignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Drive%20Continual%20Improvement%20with%20IT%20Experience%20Data%20(1).png</image:loc><image:caption>Blog Image_ How to Drive Continual Improvement with IT Experience Data (1)</image:caption><image:title>Blog Image_ How to Drive Continual Improvement with IT Experience Data (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-nexthink-ui-together.svg</image:loc><image:caption>happysignals-nexthink-ui-together</image:caption><image:title>happysignals-nexthink-ui-together</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Better%20togther/Nexthink%E2%80%99s%20deep%20telemetry%20and%20HappySignals%E2%80%99%20human-centric%20insights-1.svg</image:loc><image:caption>Nexthink’s deep telemetry and HappySignals’ human-centric insights-1</image:caption><image:title>Nexthink’s deep telemetry and HappySignals’ human-centric insights-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals-Nexthink-Featured%20image.svg</image:loc><image:caption>HappySignals-Nexthink-Featured image</image:caption><image:title>HappySignals-Nexthink-Featured image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20Build%20your%20DEX%20stack%20with%20Nexthink%20%2B%20HappySignals%20(1).png</image:loc><image:caption>Blog Image_ Build your DEX stack with Nexthink + HappySignals (1)</image:caption><image:title>Blog Image_ Build your DEX stack with Nexthink + HappySignals (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Better%20togther/Nexthink.svg</image:loc><image:caption>Nexthink</image:caption><image:title>Nexthink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Better%20togther/The%20result_%20The%20%E2%80%98why%E2%80%99%20and%20the%20%E2%80%98what%E2%80%99%20behind%20employee%20experience-1.svg</image:loc><image:caption>The result_ The ‘why’ and the ‘what’ behind employee experience-1</image:caption><image:title>The result_ The ‘why’ and the ‘what’ behind employee experience-1</image:title></image:image><lastmod>2025-10-22</lastmod></url><url><loc>https://www.happysignals.com/ctms-service-management</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/CTMS%20turning_it_experience_data_into_happier_and_more_productive_end-users%20(1080p).mp4/medium.jpg</video:thumbnail_loc><video:title>This video that explains how we work with HappySignals to help customers kickstart an Experience Management program and use the end-user IT experience data to identify process improvement areas.</video:title><video:description>This video that explains how we work with HappySignals to help customers kickstart an Experience Management program and use the end-user IT experience data to identify process improvement areas.</video:description><video:content_loc>https://www.happysignals.com/hubfs/CTMS%20turning_it_experience_data_into_happier_and_more_productive_end-users%20(1080p).mp4</video:content_loc><video:duration>177</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live><video:tag>IT Experience Management</video:tag><video:tag>ITXM</video:tag></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/maria%20wammen%20andersen2.png</image:loc><image:caption>maria wammen andersen2</image:caption><image:title>maria wammen andersen2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/CTMS%20Jordan%20Bruce.png</image:loc><image:caption>CTMS Jordan Bruce</image:caption><image:title>CTMS Jordan Bruce</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/katie-bates-round.png</image:loc><image:caption>katie-bates-round</image:caption><image:title>katie-bates-round</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/CTMS%20and%20HappySignals.png</image:loc><image:caption>CTMS and HappySignals</image:caption><image:title>CTMS and HappySignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-04-17</lastmod></url><url><loc>https://www.happysignals.com/blog/37.-xla-is-happiness-overrated-with-giarte-ceo-marco-gianotten</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Episode%2023%20-%20Steps%20to%20Happiness%20Cover.png</image:loc><image:caption>Episode 23 - Steps to Happiness Cover</image:caption><image:title>Episode 23 - Steps to Happiness Cover</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Virgin%20Trains%20-%20John%20Sullivan%20-%20next%20to%20train.png</image:loc><image:caption>Virgin Trains - John Sullivan - next to train</image:caption><image:title>Virgin Trains - John Sullivan - next to train</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/37.%20Is%20Happiness%20Overrated%20with%20Giarte%20CEO%2c%20Marco%20Gianotten%20(TINY).png</image:loc><image:caption>37. Is Happiness Overrated with Giarte CEO, Marco Gianotten (TINY)</image:caption><image:title>37. Is Happiness Overrated with Giarte CEO, Marco Gianotten (TINY)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Asset%209.svg</image:loc><image:caption>Asset 9</image:caption><image:title>Asset 9</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-08-14</lastmod></url><url><loc>https://www.happysignals.com/careers</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Katie-1.png</image:loc><image:caption>Katie-1</image:caption><image:title>Katie-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Instagram%20Post%201.png</image:loc><image:caption>Instagram Post 1</image:caption><image:title>Instagram Post 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Instagram%20Post%203.png</image:loc><image:caption>Instagram Post 3</image:caption><image:title>Instagram Post 3</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals_5-1500x1000.jpeg</image:loc><image:caption>HappySignals_5-1500x1000</image:caption><image:title>HappySignals_5-1500x1000</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Frame%201.svg</image:loc><image:caption>Frame 1</image:caption><image:title>Frame 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HS%20team%20in%20Calliola.jpeg</image:loc><image:caption>HS team in Calliola</image:caption><image:title>HS team in Calliola</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Group%201945.svg</image:loc><image:caption>Group 1945</image:caption><image:title>Group 1945</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Group%201955.svg</image:loc><image:caption>Group 1955</image:caption><image:title>Group 1955</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals_1-1500x1000.jpeg</image:loc><image:caption>HappySignals_1-1500x1000</image:caption><image:title>HappySignals_1-1500x1000</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals_6-1500x1000.jpeg</image:loc><image:caption>HappySignals_6-1500x1000</image:caption><image:title>HappySignals_6-1500x1000</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Group%201954.svg</image:loc><image:caption>Group 1954</image:caption><image:title>Group 1954</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Group%201943.svg</image:loc><image:caption>Group 1943</image:caption><image:title>Group 1943</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-founders-sami_kallio-sami_aarnio-pasi_nikkanen.png</image:loc><image:caption>happysignals-founders-sami_kallio-sami_aarnio-pasi_nikkanen</image:caption><image:title>happysignals-founders-sami_kallio-sami_aarnio-pasi_nikkanen</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/founders%20with%20G2-1.png</image:loc><image:caption>founders with G2-1</image:caption><image:title>founders with G2-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Group%201936.svg</image:loc><image:caption>Group 1936</image:caption><image:title>Group 1936</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Instagram%20Post%202.png</image:loc><image:caption>Instagram Post 2</image:caption><image:title>Instagram Post 2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Nigesh.png</image:loc><image:caption>Nigesh</image:caption><image:title>Nigesh</image:title></image:image><lastmod>2026-06-02</lastmod></url><url><loc>https://www.happysignals.com/learning-center/product-video-04</loc><lastmod>2026-02-23</lastmod></url><url><loc>https://www.happysignals.com/blog/podcast-fujitsu-and-tieto-discussion-on-msps-and-changing-world-of-outsourcing</loc><image:image><image:loc>https://www.happysignals.com/hubfs/47.%20CIOs%20are%20the%20Driving%20Force%20for%20Cultural%20Change%2c%20with%20Karen%20Ferris.png</image:loc><image:caption>47. CIOs are the Driving Force for Cultural Change, with Karen Ferris</image:caption><image:title>47. CIOs are the Driving Force for Cultural Change, with Karen Ferris</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/10.-Outsourcing-contracts-with-Happiness---Fujitsu-and-Tieto.jpg</image:loc><image:caption>10.-Outsourcing-contracts-with-Happiness---Fujitsu-and-Tieto</image:caption><image:title>10.-Outsourcing-contracts-with-Happiness---Fujitsu-and-Tieto</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Hello%20Sharing%2c%20Goodbye%20Silos.png</image:loc><image:caption>Blog image_ Hello Sharing, Goodbye Silos</image:caption><image:title>Blog image_ Hello Sharing, Goodbye Silos</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/blog/cost-of-it-incidents</loc><image:image><image:loc>https://www.happysignals.com/hubfs/29.%20What%20Impacts%20Employee%20Experience%20in%20ServiceNow_.jpg</image:loc><image:caption>29. What Impacts Employee Experience in ServiceNow_</image:caption><image:title>29. What Impacts Employee Experience in ServiceNow_</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/Imported_Blog_Media/cost-per-ticket.png</image:loc><image:caption>cost-per-ticket</image:caption><image:title>cost-per-ticket</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/Imported_Blog_Media/reasons-satisfaction.png</image:loc><image:caption>reasons-satisfaction</image:caption><image:title>reasons-satisfaction</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/watermelons-in-a-bowl-happysignals.jpg</image:loc><image:caption>watermelons-in-a-bowl-happysignals</image:caption><image:title>watermelons-in-a-bowl-happysignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Gain%20Senior%20Leadership%20Buy-in%20for%20IT%20Experience%20Management%20(ITXM).png</image:loc><image:caption>Blog Image_ How to Gain Senior Leadership Buy-in for IT Experience Management (ITXM)</image:caption><image:title>Blog Image_ How to Gain Senior Leadership Buy-in for IT Experience Management (ITXM)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/Imported_Blog_Media/reasons-dissatisfaction.png</image:loc><image:caption>reasons-dissatisfaction</image:caption><image:title>reasons-dissatisfaction</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-11-12</lastmod></url><url><loc>https://www.happysignals.com/global-it-experience-benchmark</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/What%20are%20the%20support%20profiles_-square-Big-Text.svg</image:loc><image:caption>What are the support profiles_-square-Big-Text</image:caption><image:title>What are the support profiles_-square-Big-Text</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Featured%20image%20-%20The%20latest%20Global%20IT%20Experience%20Benchmark%20report%20is%20out%20now.png</image:loc><image:caption>Featured image - The latest Global IT Experience Benchmark report is out now</image:caption><image:title>Featured image - The latest Global IT Experience Benchmark report is out now</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Industry%20differences.svg</image:loc><image:caption>Industry differences</image:caption><image:title>Industry differences</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/13%25-560x315.svg</image:loc><image:caption>13%-560x315</image:caption><image:title>13%-560x315</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/13%25x80%25-Graph.svg</image:loc><image:caption>13%x80%-Graph</image:caption><image:title>13%x80%-Graph</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/IT%20understanding%20and%20training.svg</image:loc><image:caption>IT understanding and training</image:caption><image:title>IT understanding and training</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Benchmark%20across%20ticket-based%20Support%20functions.svg</image:loc><image:caption>Benchmark across ticket-based Support functions</image:caption><image:title>Benchmark across ticket-based Support functions</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Office%20environment.svg</image:loc><image:caption>Office environment</image:caption><image:title>Office environment</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Service%20portals%20and%20enterprise%20applications.svg</image:loc><image:caption>Service portals and enterprise applications</image:caption><image:title>Service portals and enterprise applications</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Lost%20time%20shows%20differences.svg</image:loc><image:caption>Lost time shows differences</image:caption><image:title>Lost time shows differences</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/IT%20communication.svg</image:loc><image:caption>IT communication</image:caption><image:title>IT communication</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Experience%20varies%20by%20region.svg</image:loc><image:caption>Experience varies by region</image:caption><image:title>Experience varies by region</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/%E2%80%9CThe%20number%20one%20driver%20of%20survey%20fatigue%20was.svg</image:loc><image:caption>“The number one driver of survey fatigue was</image:caption><image:title>“The number one driver of survey fatigue was</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/IT%20showing%20the%20way.svg</image:loc><image:caption>IT showing the way</image:caption><image:title>IT showing the way</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/The%20same%20principles%20apply.svg</image:loc><image:caption>The same principles apply</image:caption><image:title>The same principles apply</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/benchmark_data.png</image:loc><image:caption>benchmark_data</image:caption><image:title>benchmark_data</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Remote%20work.svg</image:loc><image:caption>Remote work</image:caption><image:title>Remote work</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Benchmark%20across%20ticket-based.svg</image:loc><image:caption>Benchmark across ticket-based</image:caption><image:title>Benchmark across ticket-based</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/%E2%82%AC160-560x315.svg</image:loc><image:caption>€160-560x315</image:caption><image:title>€160-560x315</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Ticket%20reassignments-560x315.svg</image:loc><image:caption>Ticket reassignments-560x315</image:caption><image:title>Ticket reassignments-560x315</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Header-04%20(1).svg</image:loc><image:caption>Header-04 (1)</image:caption><image:title>Header-04 (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Experience%20across%20IT%20touchpoints.svg</image:loc><image:caption>Experience across IT touchpoints</image:caption><image:title>Experience across IT touchpoints</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Devices%20and%20applications.svg</image:loc><image:caption>Devices and applications</image:caption><image:title>Devices and applications</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Systematic%20use%20of%20data.svg</image:loc><image:caption>Systematic use of data</image:caption><image:title>Systematic use of data</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Internal-78-1.svg</image:loc><image:caption>Internal-78-1</image:caption><image:title>Internal-78-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Incidents-%2B80-2.svg</image:loc><image:caption>Incidents-+80-2</image:caption><image:title>Incidents-+80-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2025-05-27</lastmod><changefreq>monthly</changefreq><priority>0.8</priority></url><url><loc>https://www.happysignals.com/blog/hello-sharing-goodbye-silos-why-sharing-itxm-feedback-is-important</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Proactive%20IT.png</image:loc><image:caption>Proactive IT</image:caption><image:title>Proactive IT</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Hello%20Sharing%2c%20Goodbye%20Silos.png</image:loc><image:caption>Blog image_ Hello Sharing, Goodbye Silos</image:caption><image:title>Blog image_ Hello Sharing, Goodbye Silos</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Measure%20Share.png</image:loc><image:caption>Measure Share</image:caption><image:title>Measure Share</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/131-donna-sharon-meet-the-practitioners.png</image:loc><image:caption>131-donna-sharon-meet-the-practitioners</image:caption><image:title>131-donna-sharon-meet-the-practitioners</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Roy%20Atkinson.jpg</image:loc><image:caption>Roy Atkinson</image:caption><image:title>Roy Atkinson</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2023-03-22</lastmod></url><url><loc>https://www.happysignals.com/blog/service-desk-cost-per-ticket</loc><image:image><image:loc>https://www.happysignals.com/hubfs/How%20to%20Solve%20the%20Issue%20of%20High%20IT%20Service%20Desk%20Bounced%20Ticket%20Levels%20(1).png</image:loc><image:caption>How to Solve the Issue of High IT Service Desk Bounced Ticket Levels (1)</image:caption><image:title>How to Solve the Issue of High IT Service Desk Bounced Ticket Levels (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_The%20Real%20Cost%20of%20Reassigning.png</image:loc><image:caption>Blog image_The Real Cost of Reassigning</image:caption><image:title>Blog image_The Real Cost of Reassigning</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/vaahtokarkit.png</image:loc><image:caption>vaahtokarkit</image:caption><image:title>vaahtokarkit</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/csat-is-not-enough</loc><image:image><image:loc>https://www.happysignals.com/hubfs/csat-is-not-enough-webinar-happysignals.png</image:loc><image:caption>csat-is-not-enough-webinar-happysignals</image:caption><image:title>csat-is-not-enough-webinar-happysignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20post%20-%20Is%20CSAT%20Enough_%20(1).png</image:loc><image:caption>Social post - Is CSAT Enough_ (1)</image:caption><image:title>Social post - Is CSAT Enough_ (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sdm-buyer-office%20(1).png</image:loc><image:caption>sdm-buyer-office (1)</image:caption><image:title>sdm-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sd-manager-buyer-office%20(1).png</image:loc><image:caption>sd-manager-buyer-office (1)</image:caption><image:title>sd-manager-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/service-owner-buyer-office%20(1).png</image:loc><image:caption>service-owner-buyer-office (1)</image:caption><image:title>service-owner-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2026-07-17</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/ceoworld-digital-transformation-and-the-need-for-a-better-service-experience-0</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Digital-Transformation.jpg</image:loc><image:caption>Digital-Transformation</image:caption><image:title>Digital-Transformation</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Meeting-in-office.jpg</image:loc><image:caption>Meeting-in-office</image:caption><image:title>Meeting-in-office</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20raises%20%E2%82%AC12M-featured%20(1).png</image:loc><image:caption>HappySignals raises €12M-featured (1)</image:caption><image:title>HappySignals raises €12M-featured (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals-Nexthink-Featured%20image-smiles%20(2).png</image:loc><image:caption>HappySignals-Nexthink-Featured image-smiles (2)</image:caption><image:title>HappySignals-Nexthink-Featured image-smiles (2)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2024-08-14</lastmod></url><url><loc>https://www.happysignals.com/blog/15-practical-tips-for-succeeding-with-xlas</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/15%20Practical%20Tips%20for%20Succeeding%20with%20XLAs.png</image:loc><image:caption>15 Practical Tips for Succeeding with XLAs</image:caption><image:title>15 Practical Tips for Succeeding with XLAs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Adding%20XLAs%20To%20Contractual%20Agreements.png</image:loc><image:caption>Blog image_ Adding XLAs To Contractual Agreements</image:caption><image:title>Blog image_ Adding XLAs To Contractual Agreements</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/43.%20%23XLA%20-%20Experience%20is%20More%20Than%20an%20Agreement.png</image:loc><image:caption>43. #XLA - Experience is More Than an Agreement</image:caption><image:title>43. #XLA - Experience is More Than an Agreement</image:title></image:image><lastmod>2024-09-16</lastmod></url><url><loc>https://www.happysignals.com/msp-gain-competitive-advantage-with-sentiment-data-itxm</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/MSP-Webinar-Gain%20Competitive%20Advantage%20with%20Sentiment%20Data.mp4/medium.jpg</video:thumbnail_loc><video:title>MSP-Webinar-Gain Competitive Advantage with Sentiment Data</video:title><video:description>MSP-Webinar-Gain Competitive Advantage with Sentiment Data</video:description><video:content_loc>https://www.happysignals.com/hubfs/MSP-Webinar-Gain%20Competitive%20Advantage%20with%20Sentiment%20Data.mp4</video:content_loc><video:duration>1029</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/MSP%20webinar%20Hero3.png</image:loc><image:caption>MSP webinar Hero3</image:caption><image:title>MSP webinar Hero3</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2025-11-03</lastmod></url><url><loc>https://www.happysignals.com/blog/what-will-it-take-to-elevate-employee-experience-in-your-organization</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20ITIL%204%20and%20Employee%20Experience_%20The%20Workforce%20and%20Talent%20Management%20Practice%20Guide.png</image:loc><image:caption>Blog image_ ITIL 4 and Employee Experience_ The Workforce and Talent Management Practice Guide</image:caption><image:title>Blog image_ ITIL 4 and Employee Experience_ The Workforce and Talent Management Practice Guide</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20%20Elevate%20Employee%20Experience%20in%20Your%20Organization.png</image:loc><image:caption>Blog Image_  Elevate Employee Experience in Your Organization</image:caption><image:title>Blog Image_  Elevate Employee Experience in Your Organization</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Don%E2%80%99t%20Let%20Your%20Service%20Level%20Agreements%20Run%20Your%20Business.png</image:loc><image:caption>Blog image_ Don’t Let Your Service Level Agreements Run Your Business</image:caption><image:title>Blog image_ Don’t Let Your Service Level Agreements Run Your Business</image:title></image:image><lastmod>2025-02-06</lastmod></url><url><loc>https://www.happysignals.com/itxm-best-practice-weekly-operational-meetings</loc><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Framework/ITXM_pdf_banner_without_CTA.png</image:loc><image:caption>ITXM_pdf_banner_without_CTA</image:caption><image:title>ITXM_pdf_banner_without_CTA</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-best-practice-weekly-operational-meetings-sharing.png</image:loc><image:caption>itxm-best-practice-weekly-operational-meetings-sharing</image:caption><image:title>itxm-best-practice-weekly-operational-meetings-sharing</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hotspots-to-show-where-experience-is-bad.png</image:loc><image:caption>hotspots-to-show-where-experience-is-bad</image:caption><image:title>hotspots-to-show-where-experience-is-bad</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-certification-hero-card.png</image:loc><image:caption>itxm-certification-hero-card</image:caption><image:title>itxm-certification-hero-card</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/mentions-in-happysignals.png</image:loc><image:caption>mentions-in-happysignals</image:caption><image:title>mentions-in-happysignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-best-practice-weekly-operational-meeting.png</image:loc><image:caption>itxm-best-practice-weekly-operational-meeting</image:caption><image:title>itxm-best-practice-weekly-operational-meeting</image:title></image:image><lastmod>2023-10-09</lastmod></url><url><loc>https://www.happysignals.com/blog/event-recording-how-to-improve-user-satisfaction-and-reduce-lost-work-time</loc><image:image><image:loc>https://www.happysignals.com/hubfs/12.%20CIOReview%20-%20Top%20Trends%202019.jpg</image:loc><image:caption>12. CIOReview - Top Trends 2019</image:caption><image:title>12. CIOReview - Top Trends 2019</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals-at-ServiceDesk-Forum---Kista-Sweden.jpg</image:loc><image:caption>HappySignals-at-ServiceDesk-Forum---Kista-Sweden</image:caption><image:title>HappySignals-at-ServiceDesk-Forum---Kista-Sweden</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/9.-Happiest-Enterprise-2019---Finnish-Postal-Company.jpg</image:loc><image:caption>9.-Happiest-Enterprise-2019---Finnish-Postal-Company</image:caption><image:title>9.-Happiest-Enterprise-2019---Finnish-Postal-Company</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/itsm.tools-so-hows-remote-working-doing-in-your-organization-0-0</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/Remote%20Work-1.png</image:loc><image:caption>Remote Work-1</image:caption><image:title>Remote Work-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/brains.jpg</image:loc><image:caption>brains</image:caption><image:title>brains</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals-feature-thumbnail.png</image:loc><image:caption>HappySignals-feature-thumbnail</image:caption><image:title>HappySignals-feature-thumbnail</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HS.png</image:loc><image:caption>HS</image:caption><image:title>HS</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/wipro-live-workspace-experiencenxt-powered-by-happysignals</loc><image:image><image:loc>https://www.happysignals.com/hubfs/hero-wipro-happysignals-experiencenxt.png</image:loc><image:caption>hero-wipro-happysignals-experiencenxt</image:caption><image:title>hero-wipro-happysignals-experiencenxt</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/wipro-oindrila-banerjee.png</image:loc><image:caption>wipro-oindrila-banerjee</image:caption><image:title>wipro-oindrila-banerjee</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Employee%20Images/happysignals-melissa-email.png</image:loc><image:caption>happysignals-melissa-email</image:caption><image:title>happysignals-melissa-email</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2025-02-02</lastmod></url><url><loc>https://www.happysignals.com/blog/continual-improvement-explained</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_Continual%20Improvement%20Investments.png</image:loc><image:caption>Blog_Continual Improvement Investments</image:caption><image:title>Blog_Continual Improvement Investments</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_Continual%20Improvement%20Explained.png</image:loc><image:caption>Blog_Continual Improvement Explained</image:caption><image:title>Blog_Continual Improvement Explained</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20How%20to%20Create%20the%20Business%20Case%20for%20IT%20Experience%20Management(2).png</image:loc><image:caption>Blog image_ How to Create the Business Case for IT Experience Management(2)</image:caption><image:title>Blog image_ How to Create the Business Case for IT Experience Management(2)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Continual%20Improvement.png</image:loc><image:caption>Continual Improvement</image:caption><image:title>Continual Improvement</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2022-03-02</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/itsm.tools-how-to-engender-an-experience-management-culture-in-your-it-organization</loc><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/Experience%20Management%20Culture.png</image:loc><image:caption>Experience Management Culture</image:caption><image:title>Experience Management Culture</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/What%20Employee%20Experience%20Really%20Means%20for%20IT%20Support.png</image:loc><image:caption>What Employee Experience Really Means for IT Support</image:caption><image:title>What Employee Experience Really Means for IT Support</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/2022.png</image:loc><image:caption>2022</image:caption><image:title>2022</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/blog/podcast-how-to-get-started</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Episode%2023%20-%20Steps%20to%20Happiness%20Cover.png</image:loc><image:caption>Episode 23 - Steps to Happiness Cover</image:caption><image:title>Episode 23 - Steps to Happiness Cover</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/9.-Happiest-Enterprise-2019---Finnish-Postal-Company.jpg</image:loc><image:caption>9.-Happiest-Enterprise-2019---Finnish-Postal-Company</image:caption><image:title>9.-Happiest-Enterprise-2019---Finnish-Postal-Company</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Virgin%20Trains%20-%20John%20Sullivan%20-%20next%20to%20train.png</image:loc><image:caption>Virgin Trains - John Sullivan - next to train</image:caption><image:title>Virgin Trains - John Sullivan - next to train</image:title></image:image><lastmod>2024-11-12</lastmod></url><url><loc>https://www.happysignals.com/blog/aligning-priorities-for-improvement</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Organizational%20Change.png</image:loc><image:caption>Organizational Change</image:caption><image:title>Organizational Change</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Roy%20Atkinson.jpg</image:loc><image:caption>Roy Atkinson</image:caption><image:title>Roy Atkinson</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM_Wheel.png</image:loc><image:caption>ITXM_Wheel</image:caption><image:title>ITXM_Wheel</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20Aligning%20Priorities%20for%20Improvement.png</image:loc><image:caption>Blog Image_ Aligning Priorities for Improvement</image:caption><image:title>Blog Image_ Aligning Priorities for Improvement</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Overcoming%20Objections%20to%20ITXM.png</image:loc><image:caption>Overcoming Objections to ITXM</image:caption><image:title>Overcoming Objections to ITXM</image:title></image:image><lastmod>2024-11-21</lastmod></url><url><loc>https://www.happysignals.com/solutions-experience-management-for-servicenow-sk</loc><image:image><image:loc>https://www.happysignals.com/hubfs/SN_feature1.png</image:loc><image:caption>SN_feature1</image:caption><image:title>SN_feature1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/SN_certified.png</image:loc><image:caption>SN_certified</image:caption><image:title>SN_certified</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/case_thumbnail_ahlstrom.png</image:loc><image:caption>case_thumbnail_ahlstrom</image:caption><image:title>case_thumbnail_ahlstrom</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/SN_02.png</image:loc><image:caption>SN_02</image:caption><image:title>SN_02</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/SN_01.png</image:loc><image:caption>SN_01</image:caption><image:title>SN_01</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/SN_feature_2.png</image:loc><image:caption>SN_feature_2</image:caption><image:title>SN_feature_2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HS-SN-thumbnail.png</image:loc><image:caption>HS-SN-thumbnail</image:caption><image:title>HS-SN-thumbnail</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/case_thumbnail_wilhelmsen.png</image:loc><image:caption>case_thumbnail_wilhelmsen</image:caption><image:title>case_thumbnail_wilhelmsen</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/SN_HS_wheel.png</image:loc><image:caption>SN_HS_wheel</image:caption><image:title>SN_HS_wheel</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/case_thumbnail_Regionmidt.png</image:loc><image:caption>case_thumbnail_Regionmidt</image:caption><image:title>case_thumbnail_Regionmidt</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/SN_integrations_hero.png</image:loc><image:caption>SN_integrations_hero</image:caption><image:title>SN_integrations_hero</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/SN_feature_3.png</image:loc><image:caption>SN_feature_3</image:caption><image:title>SN_feature_3</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Employee%20Images/juha-pekka-lehtonen-happysignals-2x3-ratio.jpg</image:loc><image:caption>juha-pekka-lehtonen-happysignals-2x3-ratio</image:caption><image:title>juha-pekka-lehtonen-happysignals-2x3-ratio</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/SN_03.png</image:loc><image:caption>SN_03</image:caption><image:title>SN_03</image:title></image:image><lastmod>2026-07-14</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/aggreko</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/blog/three-ways-good-itxm-makes-itsm-better</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Doug%20Tedder%20circle.png</image:loc><image:caption>Doug Tedder circle</image:caption><image:title>Doug Tedder circle</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_Continual%20Improvement%20Investments.png</image:loc><image:caption>Blog_Continual Improvement Investments</image:caption><image:title>Blog_Continual Improvement Investments</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Three%20W%20ays%20G%20ood%20ITXM%20Makes%20ITSM%20B%20etter.png</image:loc><image:caption>Three W ays G ood ITXM Makes ITSM B etter</image:caption><image:title>Three W ays G ood ITXM Makes ITSM B etter</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20How%20to%20Create%20the%20Business%20Case%20for%20IT%20Experience%20Management(2).png</image:loc><image:caption>Blog image_ How to Create the Business Case for IT Experience Management(2)</image:caption><image:title>Blog image_ How to Create the Business Case for IT Experience Management(2)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2024-11-28</lastmod></url><url><loc>https://www.happysignals.com/blog/the-future-of-it-support-a-crowdsourced-perspective</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Create%20an%20ITXM.png</image:loc><image:caption>Blog Image_ How to Create an ITXM</image:caption><image:title>Blog Image_ How to Create an ITXM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20Crowdsourced%20Paper.png</image:loc><image:caption>Blog Image_ Crowdsourced Paper</image:caption><image:title>Blog Image_ Crowdsourced Paper</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/signature/signature-sakari-kyro%CC%88.png</image:loc><image:caption>signature-sakari-kyrö</image:caption><image:title>signature-sakari-kyrö</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/AI%20in%20ITSM_%20Avoiding%20the%20Hype%20and%20Focusing%20on%20Value.png</image:loc><image:caption>AI in ITSM_ Avoiding the Hype and Focusing on Value</image:caption><image:title>AI in ITSM_ Avoiding the Hype and Focusing on Value</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2025-01-30</lastmod></url><url><loc>https://www.happysignals.com/blog/is-csat-still-relevant-for-it-services</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Signature/happysignals-mark-bewick-email.png</image:loc><image:caption>happysignals-mark-bewick-email</image:caption><image:title>happysignals-mark-bewick-email</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/131-donna-sharon-meet-the-practitioners.png</image:loc><image:caption>131-donna-sharon-meet-the-practitioners</image:caption><image:title>131-donna-sharon-meet-the-practitioners</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/csat-is-not-enough-webinar-happysignals.png</image:loc><image:caption>csat-is-not-enough-webinar-happysignals</image:caption><image:title>csat-is-not-enough-webinar-happysignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image__7%20More%20Reasons(1).png</image:loc><image:caption>Blog image__7 More Reasons(1)</image:caption><image:title>Blog image__7 More Reasons(1)</image:title></image:image><lastmod>2026-06-16</lastmod></url><url><loc>https://www.happysignals.com/hug24-save-the-date</loc><image:image><image:loc>https://www.happysignals.com/hubfs/HUG-Helsinki.png</image:loc><image:caption>HUG-Helsinki</image:caption><image:title>HUG-Helsinki</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hug.png</image:loc><image:caption>hug</image:caption><image:title>hug</image:title></image:image><lastmod>2024-04-15</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/topdanmark</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/blog/service-level-agreements-and-your-business</loc><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Don%E2%80%99t%20Let%20Your%20Service%20Level%20Agreements%20Run%20Your%20Business.png</image:loc><image:caption>Blog image_ Don’t Let Your Service Level Agreements Run Your Business</image:caption><image:title>Blog image_ Don’t Let Your Service Level Agreements Run Your Business</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20%20Elevate%20Employee%20Experience%20in%20Your%20Organization.png</image:loc><image:caption>Blog Image_  Elevate Employee Experience in Your Organization</image:caption><image:title>Blog Image_  Elevate Employee Experience in Your Organization</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20ITIL%204%20and%20Employee%20Experience_%20The%20Workforce%20and%20Talent%20Management%20Practice%20Guide.png</image:loc><image:caption>Blog image_ ITIL 4 and Employee Experience_ The Workforce and Talent Management Practice Guide</image:caption><image:title>Blog image_ ITIL 4 and Employee Experience_ The Workforce and Talent Management Practice Guide</image:title></image:image><lastmod>2024-08-14</lastmod></url><url><loc>https://www.happysignals.com/bmc-helix</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product-Video-05-AI%20Summary.mp4/medium.jpg</video:thumbnail_loc><video:title>Product-Video-05-AI Summary</video:title><video:description>Product-Video-05-AI Summary</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product-Video-05-AI%20Summary.mp4</video:content_loc><video:duration>61</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product-Video-06-Segments.mp4/medium.jpg</video:thumbnail_loc><video:title>Product-Video-06-Segments</video:title><video:description>Product-Video-06-Segments</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product-Video-06-Segments.mp4</video:content_loc><video:duration>61</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product%20video-02-%20validated%20surveys%20with%20benchmarking.mp4/medium.jpg</video:thumbnail_loc><video:title>Product video-02- To truly understand what your employees experience (1)</video:title><video:description>Product video-02- validated surveys with benchmarking</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product%20video-02-%20validated%20surveys%20with%20benchmarking.mp4</video:content_loc><video:duration>122</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product%20video%2001-%20The%20what%20and%20the%20why%20behind%20the%20experience-1.mp4/medium.jpg</video:thumbnail_loc><video:title>Product video 01- The what and the why behind the experience-1</video:title><video:description>Product video 01- The what and the why behind the experience-1</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product%20video%2001-%20The%20what%20and%20the%20why%20behind%20the%20experience-1.mp4</video:content_loc><video:duration>81</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product-video-04-Response%20rates.mp4/medium.jpg</video:thumbnail_loc><video:title>Product-video-04-Response rates</video:title><video:description>Product-video-04-Response rates</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product-video-04-Response%20rates.mp4</video:content_loc><video:duration>62</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product-Video-03-Productivity-measurement.mp4/medium.jpg</video:thumbnail_loc><video:title>Product-Video-03-Productivity-measurement</video:title><video:description>Product-Video-03-Productivity-measurement</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product-Video-03-Productivity-measurement.mp4</video:content_loc><video:duration>94</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/GW%20Logo.svg</image:loc><image:caption>GW Logo</image:caption><image:title>GW Logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/logo_cargotec.svg</image:loc><image:caption>logo_cargotec</image:caption><image:title>logo_cargotec</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/logo_equinor.svg</image:loc><image:caption>logo_equinor</image:caption><image:title>logo_equinor</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/service-owner-buyer-office%20(1).png</image:loc><image:caption>service-owner-buyer-office (1)</image:caption><image:title>service-owner-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sdm-buyer-office%20(1).png</image:loc><image:caption>sdm-buyer-office (1)</image:caption><image:title>sdm-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hero-bmc-helix.png</image:loc><image:caption>hero-bmc-helix</image:caption><image:title>hero-bmc-helix</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itsm-benchmark-channels.svg</image:loc><image:caption>itsm-benchmark-channels</image:caption><image:title>itsm-benchmark-channels</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals-for-ITSM-CTA.png</image:loc><image:caption>HappySignals-for-ITSM-CTA</image:caption><image:title>HappySignals-for-ITSM-CTA</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ss-helix-itsm-dashborad-750x400.png</image:loc><image:caption>ss-helix-itsm-dashborad-750x400</image:caption><image:title>ss-helix-itsm-dashborad-750x400</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sd-manager-buyer-office%20(1).png</image:loc><image:caption>sd-manager-buyer-office (1)</image:caption><image:title>sd-manager-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ready-to-deploy-bg-image.png</image:loc><image:caption>ready-to-deploy-bg-image</image:caption><image:title>ready-to-deploy-bg-image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-avanti-west-coast.svg</image:loc><image:caption>logo-avanti-west-coast</image:caption><image:title>logo-avanti-west-coast</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ahlstrom-logo.svg</image:loc><image:caption>ahlstrom-logo</image:caption><image:title>ahlstrom-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Asset%201.svg</image:loc><image:caption>Asset 1</image:caption><image:title>Asset 1</image:title></image:image><lastmod>2026-03-12</lastmod></url><url><loc>https://www.happysignals.com/customer-cases</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Refinitiv%20Logo.svg</image:loc><image:caption>Refinitiv Logo</image:caption><image:title>Refinitiv Logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/logo_cargotec.svg</image:loc><image:caption>logo_cargotec</image:caption><image:title>logo_cargotec</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Kogan-Plaza-UP-2013-1027-1.jpg</image:loc><image:caption>Kogan-Plaza-UP-2013-1027-1</image:caption><image:title>Kogan-Plaza-UP-2013-1027-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ahlstrom-logo.svg</image:loc><image:caption>ahlstrom-logo</image:caption><image:title>ahlstrom-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/logo-valtori_1.svg</image:loc><image:caption>logo-valtori_1</image:caption><image:title>logo-valtori_1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/logo_midt.svg</image:loc><image:caption>logo_midt</image:caption><image:title>logo_midt</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Metso_Logo_2023.svg</image:loc><image:caption>Metso_Logo_2023</image:caption><image:title>Metso_Logo_2023</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/logo-orbis.svg</image:loc><image:caption>logo-orbis</image:caption><image:title>logo-orbis</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Enfo%20SVG%20Logo.svg</image:loc><image:caption>Enfo SVG Logo</image:caption><image:title>Enfo SVG Logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Asset%201.svg</image:loc><image:caption>Asset 1</image:caption><image:title>Asset 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-customer-cases-1.png</image:loc><image:caption>happysignals-customer-cases-1</image:caption><image:title>happysignals-customer-cases-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/GW%20Logo.svg</image:loc><image:caption>GW Logo</image:caption><image:title>GW Logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/reckitt-logo.svg</image:loc><image:caption>reckitt-logo</image:caption><image:title>reckitt-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2019%20Assets/quote.svg</image:loc><image:caption>quote</image:caption><image:title>quote</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Customer%20Cases/wilhelmsen.jpg</image:loc><image:caption>wilhelmsen</image:caption><image:title>wilhelmsen</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-avanti-west-coast.svg</image:loc><image:caption>logo-avanti-west-coast</image:caption><image:title>logo-avanti-west-coast</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/nestle-uses-happysignals-logo.svg.svg</image:loc><image:caption>nestle-uses-happysignals-logo.svg</image:caption><image:title>nestle-uses-happysignals-logo.svg</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/logo_wilhelmsen.svg</image:loc><image:caption>logo_wilhelmsen</image:caption><image:title>logo_wilhelmsen</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Ahlstrom-Munksjo-HappySignals-Experience-Management3.jpg</image:loc><image:caption>Ahlstrom-Munksjo-HappySignals-Experience-Management3</image:caption><image:title>Ahlstrom-Munksjo-HappySignals-Experience-Management3</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/logo_equinor.svg</image:loc><image:caption>logo_equinor</image:caption><image:title>logo_equinor</image:title></image:image><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/bos</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/if</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/blog/experience-management-acronyms-explained</loc><image:image><image:loc>https://www.happysignals.com/hubfs/42.%20%23XLA%20-%20Employee%20Experience%2c%20with%20Roy%20Atkinson.png</image:loc><image:caption>42. #XLA - Employee Experience, with Roy Atkinson</image:caption><image:title>42. #XLA - Employee Experience, with Roy Atkinson</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/mark-and-prashant.jpg</image:loc><image:caption>mark-and-prashant</image:caption><image:title>mark-and-prashant</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Experience%20Management%20Acronyms%20Explained.png</image:loc><image:caption>Blog image_ Experience Management Acronyms Explained</image:caption><image:title>Blog image_ Experience Management Acronyms Explained</image:title></image:image><lastmod>2022-02-28</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/ceoworld-digital-transformation-and-the-need-for-a-better-service-experience</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Digital-Transformation.jpg</image:loc><image:caption>Digital-Transformation</image:caption><image:title>Digital-Transformation</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/Importance%20of%20XLAs.jpg</image:loc><image:caption>Importance of XLAs</image:caption><image:title>Importance of XLAs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/CIOs%202022.jpg</image:loc><image:caption>CIOs 2022</image:caption><image:title>CIOs 2022</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/blog/podcast-how-frank-fuetz-stopped-trusting-green-dashboards</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Signature/happysignals-mark-bewick-email.png</image:loc><image:caption>happysignals-mark-bewick-email</image:caption><image:title>happysignals-mark-bewick-email</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/watermelons-in-a-bowl-happysignals.jpg</image:loc><image:caption>watermelons-in-a-bowl-happysignals</image:caption><image:title>watermelons-in-a-bowl-happysignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image__7%20More%20Reasons(1).png</image:loc><image:caption>Blog image__7 More Reasons(1)</image:caption><image:title>Blog image__7 More Reasons(1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2026-06-29</lastmod></url><url><loc>https://www.happysignals.com/blog/portals-are-wasting-employees-time</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Screenshot%202019-07-08%2009.22.09.png</image:loc><image:caption>Screenshot 2019-07-08 09.22.09</image:caption><image:title>Screenshot 2019-07-08 09.22.09</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happiness_score_internal_vs_external.png</image:loc><image:caption>happiness_score_internal_vs_external</image:caption><image:title>happiness_score_internal_vs_external</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/chris-fazey-campari-june2023.00_00_00_00.Still001.png</image:loc><image:caption>chris-fazey-campari-june2023.00_00_00_00.Still001</image:caption><image:title>chris-fazey-campari-june2023.00_00_00_00.Still001</image:title></image:image><lastmod>2024-07-26</lastmod></url><url><loc>https://www.happysignals.com/blog/the-key-differences-between-xlas-and-sla</loc><image:image><image:loc>https://www.happysignals.com/hubfs/41.%20%23XLA%20-%20The%20Key%20Differences%20Between%20XLAs%20and%20SLAs.jpg</image:loc><image:caption>41. #XLA - The Key Differences Between XLAs and SLAs</image:caption><image:title>41. #XLA - The Key Differences Between XLAs and SLAs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Overcoming%20major%20Objections%20to%20ITXM.png</image:loc><image:caption>Overcoming major Objections to ITXM</image:caption><image:title>Overcoming major Objections to ITXM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Adding%20XLAs%20To%20Contractual%20Agreements.png</image:loc><image:caption>Blog image_ Adding XLAs To Contractual Agreements</image:caption><image:title>Blog image_ Adding XLAs To Contractual Agreements</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><lastmod>2024-08-14</lastmod></url><url><loc>https://www.happysignals.com/blog/itsm-trends-with-stephen-mann</loc><image:image><image:loc>https://www.happysignals.com/hubfs/25.%20ITSM%20Trends%20with%20Stephen%20Mann%20(TINY).jpg</image:loc><image:caption>25. ITSM Trends with Stephen Mann (TINY)</image:caption><image:title>25. ITSM Trends with Stephen Mann (TINY)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/A%20Practical%20Approach%20to%20Succeeding%20with%20XLAs.png</image:loc><image:caption>A Practical Approach to Succeeding with XLAs</image:caption><image:title>A Practical Approach to Succeeding with XLAs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/AI%20in%20ITSM_%20Avoiding%20the%20Hype%20and%20Focusing%20on%20Value.png</image:loc><image:caption>AI in ITSM_ Avoiding the Hype and Focusing on Value</image:caption><image:title>AI in ITSM_ Avoiding the Hype and Focusing on Value</image:title></image:image><lastmod>2020-01-13</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/outokumpu</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/customers</loc><image:image><image:loc>https://www.happysignals.com/hubfs/case_thumbnail_Danish-Crown.png</image:loc><image:caption>case_thumbnail_Danish-Crown</image:caption><image:title>case_thumbnail_Danish-Crown</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/case_thumbnail_Regionmidt.png</image:loc><image:caption>case_thumbnail_Regionmidt</image:caption><image:title>case_thumbnail_Regionmidt</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/case_thumbnail_Wiley-1.png</image:loc><image:caption>case_thumbnail_Wiley-1</image:caption><image:title>case_thumbnail_Wiley-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Nestle.png</image:loc><image:caption>Nestle</image:caption><image:title>Nestle</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/starts.svg</image:loc><image:caption>starts</image:caption><image:title>starts</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/case_thumbnail_Campari-1.png</image:loc><image:caption>case_thumbnail_Campari-1</image:caption><image:title>case_thumbnail_Campari-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Group%202069.png</image:loc><image:caption>Group 2069</image:caption><image:title>Group 2069</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/G2-2023.svg</image:loc><image:caption>G2-2023</image:caption><image:title>G2-2023</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/case_thumbnail_ahlstrom.png</image:loc><image:caption>case_thumbnail_ahlstrom</image:caption><image:title>case_thumbnail_ahlstrom</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Scottish%20Goverment.png</image:loc><image:caption>Scottish Goverment</image:caption><image:title>Scottish Goverment</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/case_thumbnail_Campari.png</image:loc><image:caption>case_thumbnail_Campari</image:caption><image:title>case_thumbnail_Campari</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Group%202070.png</image:loc><image:caption>Group 2070</image:caption><image:title>Group 2070</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ANU.png</image:loc><image:caption>ANU</image:caption><image:title>ANU</image:title></image:image><lastmod>2026-06-23</lastmod></url><url><loc>https://www.happysignals.com/blog/43.-xla-experience-is-more-than-an-agreement</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20XLA%20-%20What%20are%20Experience%20Level%20Agreements_.png</image:loc><image:caption>Blog image_ XLA - What are Experience Level Agreements_</image:caption><image:title>Blog image_ XLA - What are Experience Level Agreements_</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/43.%20%23XLA%20-%20Experience%20is%20More%20Than%20an%20Agreement.png</image:loc><image:caption>43. #XLA - Experience is More Than an Agreement</image:caption><image:title>43. #XLA - Experience is More Than an Agreement</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20XLA%20-%20The%20Benefits%20of%20Experience%20Level%20Agreements.png</image:loc><image:caption>Blog image_ XLA - The Benefits of Experience Level Agreements</image:caption><image:title>Blog image_ XLA - The Benefits of Experience Level Agreements</image:title></image:image><lastmod>2024-08-14</lastmod></url><url><loc>https://www.happysignals.com/blog/18-key-employee-experience-statistics-for-2025</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Shaun%20Brown%20-%20csat%20interview.png</image:loc><image:caption>Shaun Brown - csat interview</image:caption><image:title>Shaun Brown - csat interview</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20Employee%20Statistics.png</image:loc><image:caption>Blog Image_ Employee Statistics</image:caption><image:title>Blog Image_ Employee Statistics</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20share%20image-2.png</image:loc><image:caption>Social share image-2</image:caption><image:title>Social share image-2</image:title></image:image><lastmod>2025-06-25</lastmod></url><url><loc>https://www.happysignals.com/solutions/it-service-management</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product-video-04-Response%20rates.mp4/medium.jpg</video:thumbnail_loc><video:title>Product-video-04-Response rates</video:title><video:description>Product-video-04-Response rates</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product-video-04-Response%20rates.mp4</video:content_loc><video:duration>62</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product-Video-05-AI%20Summary.mp4/medium.jpg</video:thumbnail_loc><video:title>Product-Video-05-AI Summary</video:title><video:description>Product-Video-05-AI Summary</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product-Video-05-AI%20Summary.mp4</video:content_loc><video:duration>61</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product-Video-06-Segments.mp4/medium.jpg</video:thumbnail_loc><video:title>Product-Video-06-Segments</video:title><video:description>Product-Video-06-Segments</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product-Video-06-Segments.mp4</video:content_loc><video:duration>61</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product%20video-02-%20validated%20surveys%20with%20benchmarking.mp4/medium.jpg</video:thumbnail_loc><video:title>Product video-02- To truly understand what your employees experience (1)</video:title><video:description>Product video-02- validated surveys with benchmarking</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product%20video-02-%20validated%20surveys%20with%20benchmarking.mp4</video:content_loc><video:duration>122</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product%20video%2001-%20The%20what%20and%20the%20why%20behind%20the%20experience-1.mp4/medium.jpg</video:thumbnail_loc><video:title>Product video 01- The what and the why behind the experience-1</video:title><video:description>Product video 01- The what and the why behind the experience-1</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product%20video%2001-%20The%20what%20and%20the%20why%20behind%20the%20experience-1.mp4</video:content_loc><video:duration>81</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product-Video-03-Productivity-measurement.mp4/medium.jpg</video:thumbnail_loc><video:title>Product-Video-03-Productivity-measurement</video:title><video:description>Product-Video-03-Productivity-measurement</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product-Video-03-Productivity-measurement.mp4</video:content_loc><video:duration>94</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/Focus%20on%20value.svg</image:loc><image:caption>Focus on value</image:caption><image:title>Focus on value</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20for%20ITSM%20Product%20view.svg</image:loc><image:caption>HappySignals for ITSM Product view</image:caption><image:title>HappySignals for ITSM Product view</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-avanti-west-coast.svg</image:loc><image:caption>logo-avanti-west-coast</image:caption><image:title>logo-avanti-west-coast</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-usecase-automate.png</image:loc><image:caption>happysignals-usecase-automate</image:caption><image:title>happysignals-usecase-automate</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/shaun.png</image:loc><image:caption>shaun</image:caption><image:title>shaun</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Progress%20iteratively%20with%20feedback.svg</image:loc><image:caption>Progress iteratively with feedback</image:caption><image:title>Progress iteratively with feedback</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Use%20Case%20-%20Profile.png</image:loc><image:caption>Use Case - Profile</image:caption><image:title>Use Case - Profile</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Tests/Enterprise%20service.svg</image:loc><image:caption>Enterprise service</image:caption><image:title>Enterprise service</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-usecase-motivate.png</image:loc><image:caption>happysignals-usecase-motivate</image:caption><image:title>happysignals-usecase-motivate</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sd-manager-buyer-office%20(1).png</image:loc><image:caption>sd-manager-buyer-office (1)</image:caption><image:title>sd-manager-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Asset%201.svg</image:loc><image:caption>Asset 1</image:caption><image:title>Asset 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Survey%20design%20struggles%20and%20poor%20data%20quality.svg</image:loc><image:caption>Survey design struggles and poor data quality</image:caption><image:title>Survey design struggles and poor data quality</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/logo_equinor.svg</image:loc><image:caption>logo_equinor</image:caption><image:title>logo_equinor</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ready-to-deploy-bg-image.png</image:loc><image:caption>ready-to-deploy-bg-image</image:caption><image:title>ready-to-deploy-bg-image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ahlstrom-logo.svg</image:loc><image:caption>ahlstrom-logo</image:caption><image:title>ahlstrom-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Use%20Case%20-%20Reassignment.png</image:loc><image:caption>Use Case - Reassignment</image:caption><image:title>Use Case - Reassignment</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Hero_lift_card%20-%20ITSM%20Use%20cases%20webinar.png</image:loc><image:caption>Hero_lift_card - ITSM Use cases webinar</image:caption><image:title>Hero_lift_card - ITSM Use cases webinar</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/service-owner-buyer-office%20(1).png</image:loc><image:caption>service-owner-buyer-office (1)</image:caption><image:title>service-owner-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITSM%20Social%20Sharing%20Image-1.png</image:loc><image:caption>ITSM Social Sharing Image-1</image:caption><image:title>ITSM Social Sharing Image-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-usecase-channels.png</image:loc><image:caption>happysignals-usecase-channels</image:caption><image:title>happysignals-usecase-channels</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/Icons%20800px/icon-real-time-analytics-800px.png</image:loc><image:caption>icon-real-time-analytics-800px</image:caption><image:title>icon-real-time-analytics-800px</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sdm-buyer-office%20(1).png</image:loc><image:caption>sdm-buyer-office (1)</image:caption><image:title>sdm-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Tests/Group%201982249866.png</image:loc><image:caption>Group 1982249866</image:caption><image:title>Group 1982249866</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hero-happysignals-for-itsm.png</image:loc><image:caption>hero-happysignals-for-itsm</image:caption><image:title>hero-happysignals-for-itsm</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Difficulty%20deriving%20value%20from%20data.svg</image:loc><image:caption>Difficulty deriving value from data</image:caption><image:title>Difficulty deriving value from data</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/logo_cargotec.svg</image:loc><image:caption>logo_cargotec</image:caption><image:title>logo_cargotec</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITSM-NBG.png</image:loc><image:caption>ITSM-NBG</image:caption><image:title>ITSM-NBG</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/decision-bg-image.jpg</image:loc><image:caption>decision-bg-image</image:caption><image:title>decision-bg-image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Collaborate%20and%20promote%20visibility.svg</image:loc><image:caption>Collaborate and promote visibility</image:caption><image:title>Collaborate and promote visibility</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Nina%20Remes.png</image:loc><image:caption>Nina Remes</image:caption><image:title>Nina Remes</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/GW%20Logo.svg</image:loc><image:caption>GW Logo</image:caption><image:title>GW Logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Low%20response%20rates-1.svg</image:loc><image:caption>Low response rates-1</image:caption><image:title>Low response rates-1</image:title></image:image><lastmod>2026-07-17</lastmod></url><url><loc>https://www.happysignals.com/learning-center/product-video-02</loc><lastmod>2026-02-23</lastmod></url><url><loc>https://www.happysignals.com/learning-center/global-it-experience-benchmark-key-findings-2023</loc><lastmod>2026-02-23</lastmod></url><url><loc>https://www.happysignals.com/the-definitive-guide-on-using-profiles-in-it-service-desk</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Icons/Icon%20-%20Agent%20feedback.svg</image:loc><image:caption>Icon - Agent feedback</image:caption><image:title>Icon - Agent feedback</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-03b-Incidents_Factors-Neutral.png</image:loc><image:caption>2022-03b-Incidents_Factors-Neutral</image:caption><image:title>2022-03b-Incidents_Factors-Neutral</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Profile%20Guide/happysignals-it-profiles-doer-category.png</image:loc><image:caption>happysignals-it-profiles-doer-category</image:caption><image:title>happysignals-it-profiles-doer-category</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-it-support-profile-matrix.png</image:loc><image:caption>happysignals-it-support-profile-matrix</image:caption><image:title>happysignals-it-support-profile-matrix</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Profile%20Guide/happysignals-it-profiles-prioritiser-category.png</image:loc><image:caption>happysignals-it-profiles-prioritiser-category</image:caption><image:title>happysignals-it-profiles-prioritiser-category</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Side%20Images/supported-side-image.png</image:loc><image:caption>supported-side-image</image:caption><image:title>supported-side-image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Side%20Images/priotiser-side-image.png</image:loc><image:caption>priotiser-side-image</image:caption><image:title>priotiser-side-image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Profile%20Guide/happysignals-it-profiles-trier-category.png</image:loc><image:caption>happysignals-it-profiles-trier-category</image:caption><image:title>happysignals-it-profiles-trier-category</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Profile%20Guide/ebook-profiles-resized.png</image:loc><image:caption>ebook-profiles-resized</image:caption><image:title>ebook-profiles-resized</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Profile%20Guide/hero-happysignals-profiles.png</image:loc><image:caption>hero-happysignals-profiles</image:caption><image:title>hero-happysignals-profiles</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Profile%20Guide/Test%20image%20pasi.png</image:loc><image:caption>Test image pasi</image:caption><image:title>Test image pasi</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Side%20Images/trier-side-image.png</image:loc><image:caption>trier-side-image</image:caption><image:title>trier-side-image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-03a-Incidents_Factors-Positive.png</image:loc><image:caption>2022-03a-Incidents_Factors-Positive</image:caption><image:title>2022-03a-Incidents_Factors-Positive</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-03c-Incidents_Factors-Negative.png</image:loc><image:caption>2022-03c-Incidents_Factors-Negative</image:caption><image:title>2022-03c-Incidents_Factors-Negative</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Side%20Images/side-image-sami_kallio_resized.jpeg</image:loc><image:caption>side-image-sami_kallio_resized</image:caption><image:title>side-image-sami_kallio_resized</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Profile%20Guide/happysignals-it-profiles-supported-category.png</image:loc><image:caption>happysignals-it-profiles-supported-category</image:caption><image:title>happysignals-it-profiles-supported-category</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Side%20Images/doer-side-image.png</image:loc><image:caption>doer-side-image</image:caption><image:title>doer-side-image</image:title></image:image><lastmod>2026-01-14</lastmod></url><url><loc>https://www.happysignals.com/icore</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Richard%20Bradley%20iCoreLtd.png</image:loc><image:caption>Richard Bradley iCoreLtd</image:caption><image:title>Richard Bradley iCoreLtd</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/iCore-HappySignals%20solution.png</image:loc><image:caption>iCore-HappySignals solution</image:caption><image:title>iCore-HappySignals solution</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Signature/signature-katie-bates.png</image:loc><image:caption>signature-katie-bates</image:caption><image:title>signature-katie-bates</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/iCore%20partnership%20with%20HappySignals.png</image:loc><image:caption>iCore partnership with HappySignals</image:caption><image:title>iCore partnership with HappySignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2026-04-16</lastmod></url><url><loc>https://www.happysignals.com/blog/happiness-score-what-would-be-a-good-score-for-your-company</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Slide5-png.png</image:loc><image:caption>Slide5-png</image:caption><image:title>Slide5-png</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Slide8-png.png</image:loc><image:caption>Slide8-png</image:caption><image:title>Slide8-png</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Slide6-png.png</image:loc><image:caption>Slide6-png</image:caption><image:title>Slide6-png</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP3_Global%20IT%20Experience%20(1).png</image:loc><image:caption>Blog image_HI15_EP3_Global IT Experience (1)</image:caption><image:title>Blog image_HI15_EP3_Global IT Experience (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP5_Happiness%20Score.png</image:loc><image:caption>Blog image_HI15_EP5_Happiness Score</image:caption><image:title>Blog image_HI15_EP5_Happiness Score</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Slide7-png.png</image:loc><image:caption>Slide7-png</image:caption><image:title>Slide7-png</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Email%20thumbnail-Happy-in-15-05-png.png</image:loc><image:caption>Email thumbnail-Happy-in-15-05-png</image:caption><image:title>Email thumbnail-Happy-in-15-05-png</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Slide3-png-2.png</image:loc><image:caption>Slide3-png-2</image:caption><image:title>Slide3-png-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20How%20to%20Create%20the%20Business%20Case%20for%20IT%20Experience%20Management(2).png</image:loc><image:caption>Blog image_ How to Create the Business Case for IT Experience Management(2)</image:caption><image:title>Blog image_ How to Create the Business Case for IT Experience Management(2)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/blog/podcast-alan-norris-servicenow</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_develop%20channels%20ServiceNow.png</image:loc><image:caption>Blog image_develop channels ServiceNow</image:caption><image:title>Blog image_develop channels ServiceNow</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/8.-Alan-Norris-from-ServiceNow.jpg</image:loc><image:caption>8.-Alan-Norris-from-ServiceNow</image:caption><image:title>8.-Alan-Norris-from-ServiceNow</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_Real-time%20Experience%20Data%20in%20ServiceNow.png</image:loc><image:caption>Blog image_Real-time Experience Data in ServiceNow</image:caption><image:title>Blog image_Real-time Experience Data in ServiceNow</image:title></image:image><lastmod>2019-11-05</lastmod></url><url><loc>https://www.happysignals.com/customer-success-services</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-playbook.png</image:loc><image:caption>itxm-playbook</image:caption><image:title>itxm-playbook</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/cumulative-productivity-gains.svg</image:loc><image:caption>cumulative-productivity-gains</image:caption><image:title>cumulative-productivity-gains</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/co-design.jpg</image:loc><image:caption>co-design</image:caption><image:title>co-design</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hug-1.png</image:loc><image:caption>hug-1</image:caption><image:title>hug-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hero_book_a_demo.png</image:loc><image:caption>hero_book_a_demo</image:caption><image:title>hero_book_a_demo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/dashboard_product_device.png</image:loc><image:caption>dashboard_product_device</image:caption><image:title>dashboard_product_device</image:title></image:image><lastmod>2023-10-13</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/premier-foods</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/customers/campari</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Leading%20IT%20with%20Experience%20Management-Chris%20Fazey%2c-Chris%20Fazey%2c.mp4/medium.jpg</video:thumbnail_loc><video:title>Leading IT with Experience Management-Chris Fazey,-Chris Fazey,</video:title><video:description>Leading IT with Experience Management-Chris Fazey,-Chris Fazey,</video:description><video:content_loc>https://www.happysignals.com/hubfs/Leading%20IT%20with%20Experience%20Management-Chris%20Fazey%2c-Chris%20Fazey%2c.mp4</video:content_loc><video:duration>1025</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/Asset%201.svg</image:loc><image:caption>Asset 1</image:caption><image:title>Asset 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Orbis-Test-2.png</image:loc><image:caption>Orbis-Test-2</image:caption><image:title>Orbis-Test-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Campari%20Happiness%20Score%20Chart.png</image:loc><image:caption>Campari Happiness Score Chart</image:caption><image:title>Campari Happiness Score Chart</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Dev%20Assets/brand-layers.svg</image:loc><image:caption>brand-layers</image:caption><image:title>brand-layers</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/CIO%20Campari-02.jpg</image:loc><image:caption>CIO Campari-02</image:caption><image:title>CIO Campari-02</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Campari_benefits-1.png</image:loc><image:caption>Campari_benefits-1</image:caption><image:title>Campari_benefits-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><lastmod>2024-02-23</lastmod></url><url><loc>https://www.happysignals.com/blog/campari-cio-creates-employee-experience-culture</loc><image:image><image:loc>https://www.happysignals.com/hubfs/30.%20Camparis%20CIO%20Talks%20Employee%20Experience%20(TINY).jpg</image:loc><image:caption>30. Camparis CIO Talks Employee Experience (TINY)</image:caption><image:title>30. Camparis CIO Talks Employee Experience (TINY)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/24.%20Campari%20Goes%20a%20Sip%20Beyond%20by%20Transforming%20their%20Employee%20Experience.jpg</image:loc><image:caption>24. Campari Goes a Sip Beyond by Transforming their Employee Experience</image:caption><image:title>24. Campari Goes a Sip Beyond by Transforming their Employee Experience</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/44.%20%23XLA%20-%20Employee%20Experience%20with%20Roy%20Atkinson%20part%202.png</image:loc><image:caption>44. #XLA - Employee Experience with Roy Atkinson part 2</image:caption><image:title>44. #XLA - Employee Experience with Roy Atkinson part 2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-11-12</lastmod></url><url><loc>https://www.happysignals.com</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product-demo%20video-2026-03-1.mp4/medium.jpg</video:thumbnail_loc><video:title>Product-demo video-2026-03-1</video:title><video:description>Product-demo video-2026-03-1</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product-demo%20video-2026-03-1.mp4</video:content_loc><video:duration>100</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/hero-happysignals-ask-video.mp4/medium.jpg</video:thumbnail_loc><video:title>hero-happysignals-ask-video</video:title><video:description>hero-happysignals-ask-video</video:description><video:content_loc>https://www.happysignals.com/hubfs/hero-happysignals-ask-video.mp4</video:content_loc><video:duration>59</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/widescreen-happysignals-it-is-emotions.mp4/medium.jpg</video:thumbnail_loc><video:title>widescreen-happysignals-it-is-emotions</video:title><video:description>widescreen-happysignals-it-is-emotions</video:description><video:content_loc>https://www.happysignals.com/hubfs/widescreen-happysignals-it-is-emotions.mp4</video:content_loc><video:duration>32</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/Home-ITSM-Questions.svg</image:loc><image:caption>Home-ITSM-Questions</image:caption><image:title>Home-ITSM-Questions</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/wiley_logo.svg</image:loc><image:caption>wiley_logo</image:caption><image:title>wiley_logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Home-Hybrid-Work-Questions.svg</image:loc><image:caption>Home-Hybrid-Work-Questions</image:caption><image:title>Home-Hybrid-Work-Questions</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/Icons%20800px/icon-real-time-analytics-800px.png</image:loc><image:caption>icon-real-time-analytics-800px</image:caption><image:title>icon-real-time-analytics-800px</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/intelligence-bento.png</image:loc><image:caption>intelligence-bento</image:caption><image:title>intelligence-bento</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/case_thumbnail_Campari.png</image:loc><image:caption>case_thumbnail_Campari</image:caption><image:title>case_thumbnail_Campari</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/AI%20Adoption.svg</image:loc><image:caption>AI Adoption</image:caption><image:title>AI Adoption</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Home-DEX.Questions.svg</image:loc><image:caption>Home-DEX.Questions</image:caption><image:title>Home-DEX.Questions</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/process-owner-buyer-office%20(1).png</image:loc><image:caption>process-owner-buyer-office (1)</image:caption><image:title>process-owner-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Tests/Enterprise%20service.svg</image:loc><image:caption>Enterprise service</image:caption><image:title>Enterprise service</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/service-owner-buyer-office%20(1).png</image:loc><image:caption>service-owner-buyer-office (1)</image:caption><image:title>service-owner-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/G2-Badges-Winter2026.svg</image:loc><image:caption>G2-Badges-Winter2026</image:caption><image:title>G2-Badges-Winter2026</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/siemens-healthineers-uses-happysignals-logo.svg</image:loc><image:caption>siemens-healthineers-uses-happysignals-logo</image:caption><image:title>siemens-healthineers-uses-happysignals-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/bento-dashboard.png</image:loc><image:caption>bento-dashboard</image:caption><image:title>bento-dashboard</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Scottish%20Goverment.png</image:loc><image:caption>Scottish Goverment</image:caption><image:title>Scottish Goverment</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sdm-buyer-office%20(1).png</image:loc><image:caption>sdm-buyer-office (1)</image:caption><image:title>sdm-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/cio-buyer-office%20(1).png</image:loc><image:caption>cio-buyer-office (1)</image:caption><image:title>cio-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Home-Yearly-Survey-questions.svg</image:loc><image:caption>Home-Yearly-Survey-questions</image:caption><image:title>Home-Yearly-Survey-questions</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sd-manager-buyer-office%20(1).png</image:loc><image:caption>sd-manager-buyer-office (1)</image:caption><image:title>sd-manager-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/case_thumbnail_ahlstrom.png</image:loc><image:caption>case_thumbnail_ahlstrom</image:caption><image:title>case_thumbnail_ahlstrom</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-home-featured-1.png</image:loc><image:caption>happysignals-home-featured-1</image:caption><image:title>happysignals-home-featured-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/cta-background%20(1).png</image:loc><image:caption>cta-background (1)</image:caption><image:title>cta-background (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/nestle-uses-happysignals-logo.svg.svg</image:loc><image:caption>nestle-uses-happysignals-logo.svg</image:caption><image:title>nestle-uses-happysignals-logo.svg</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/campari-group-uses-happysignals-logo.svg</image:loc><image:caption>campari-group-uses-happysignals-logo</image:caption><image:title>campari-group-uses-happysignals-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/buyer-dwm-temp.png</image:loc><image:caption>buyer-dwm-temp</image:caption><image:title>buyer-dwm-temp</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/suntory-uses-happysignals-logo.svg</image:loc><image:caption>Suntory uses HappySignals</image:caption><image:title>suntory-uses-happysignals-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Newsletter%20Icons/Icon%20-%20Webinar.png</image:loc><image:caption>Icon - Webinar</image:caption><image:title>Icon - Webinar</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/Icons%20800px/icon-instant-feedback-loop-800px.png</image:loc><image:caption>icon-instant-feedback-loop-800px</image:caption><image:title>icon-instant-feedback-loop-800px</image:title></image:image><lastmod>2026-07-16</lastmod></url><url><loc>https://www.happysignals.com/getting-rid-of-manual-it-surveys-and-reporting</loc><image:image><image:loc>https://www.happysignals.com/hubfs/IT%20Specialist.png</image:loc><image:caption>IT Specialist</image:caption><image:title>IT Specialist</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/CIO.png</image:loc><image:caption>CIO</image:caption><image:title>CIO</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/IT%20Service%20Manager.png</image:loc><image:caption>IT Service Manager</image:caption><image:title>IT Service Manager</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_survey.png</image:loc><image:caption>usecase_survey</image:caption><image:title>usecase_survey</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_Tips%20for%20starting%20ITXM.png</image:loc><image:caption>Blog image_Tips for starting ITXM</image:caption><image:title>Blog image_Tips for starting ITXM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_livescreen.png</image:loc><image:caption>usecase_livescreen</image:caption><image:title>usecase_livescreen</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP2_Yearly%20Surveys.png</image:loc><image:caption>Blog image_HI15_EP2_Yearly Surveys</image:caption><image:title>Blog image_HI15_EP2_Yearly Surveys</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Employee%20Images/happysignals-sakari-kyro.png</image:loc><image:caption>happysignals-sakari-kyro</image:caption><image:title>happysignals-sakari-kyro</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Head%20of%20Global%20Service%20Delivery.png</image:loc><image:caption>Head of Global Service Delivery</image:caption><image:title>Head of Global Service Delivery</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP7_Human-centric%20IT%20Journey.png</image:loc><image:caption>Blog image_HI15_EP7_Human-centric IT Journey</image:caption><image:title>Blog image_HI15_EP7_Human-centric IT Journey</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_hero_04.png</image:loc><image:caption>usecase_hero_04</image:caption><image:title>usecase_hero_04</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/use_cases_thumbnail_.png</image:loc><image:caption>use_cases_thumbnail_</image:caption><image:title>use_cases_thumbnail_</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_sharedata.png</image:loc><image:caption>usecase_sharedata</image:caption><image:title>usecase_sharedata</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_Bitools.png</image:loc><image:caption>usecase_Bitools</image:caption><image:title>usecase_Bitools</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_identify_data.png</image:loc><image:caption>usecase_identify_data</image:caption><image:title>usecase_identify_data</image:title></image:image><lastmod>2025-04-07</lastmod></url><url><loc>https://www.happysignals.com/from-itsm-maturity-to-measurable-experience-impact</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/From%20ITSM%20Maturity%20to%20Measurable%20Experience%20Impact_Landscape-68cd0470a60a0d1bbf422d76.mp4/medium.jpg</video:thumbnail_loc><video:title>From ITSM Maturity to Measurable Experience Impact</video:title><video:description>In today’s workplace, productivity, employee satisfaction, and innovation depend on understanding how people actually experience IT and services. The old way of measuring IT success—through SLAs alone—is no longer enough.

It’s time to look beyond the traditional metrics and understand the real experiences behind the tickets, as SLA's don’t tell the full story.

Join HappySignals, Halo and XLABS for an insightful session, 'From ITSM Maturity to Measurable Experience Impact' and explore the real-world benefits of a human-focused approach to IT.</video:description><video:content_loc>https://www.happysignals.com/hubfs/From%20ITSM%20Maturity%20to%20Measurable%20Experience%20Impact_Landscape-68cd0470a60a0d1bbf422d76.mp4</video:content_loc><video:duration>2463</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live><video:tag>itsm</video:tag><video:tag>XLA</video:tag><video:tag>digitalworkplace</video:tag></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/Jason.png</image:loc><image:caption>Jason</image:caption><image:title>Jason</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/katie-bates-round.png</image:loc><image:caption>katie-bates-round</image:caption><image:title>katie-bates-round</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/on-demand-hero2.png</image:loc><image:caption>on-demand-hero2</image:caption><image:title>on-demand-hero2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/contributor-neil-keating.jpg</image:loc><image:caption>contributor-neil-keating</image:caption><image:title>contributor-neil-keating</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2025-10-16</lastmod></url><url><loc>https://www.happysignals.com/blog/slas-are-not-enough-why-your-it-organization-needs-xlas</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_XLAs%20in%20SN-1.png</image:loc><image:caption>Blog image_XLAs in SN-1</image:caption><image:title>Blog image_XLAs in SN-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/2022-06-Channel_usage_Incidents.png</image:loc><image:caption>2022-06-Channel_usage_Incidents</image:caption><image:title>2022-06-Channel_usage_Incidents</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/43.%20%23XLA%20-%20Experience%20is%20More%20Than%20an%20Agreement.png</image:loc><image:caption>43. #XLA - Experience is More Than an Agreement</image:caption><image:title>43. #XLA - Experience is More Than an Agreement</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20SLAs%20Are%20Not%20Enough_%20Why%20Your%20IT%20Organization%20Needs%20XLAs%20(1).png</image:loc><image:caption>Blog image_ SLAs Are Not Enough_ Why Your IT Organization Needs XLAs (1)</image:caption><image:title>Blog image_ SLAs Are Not Enough_ Why Your IT Organization Needs XLAs (1)</image:title></image:image><lastmod>2023-03-09</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/ceoworld-digital-transformation-and-the-need-for-a-better-service-experience-0-0</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/EP159-Sami-Kallio.jpg</image:loc><image:caption>EP159-Sami-Kallio</image:caption><image:title>EP159-Sami-Kallio</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20The%20Importance%20of%20Experience%20Management%20to%20CIOs.png</image:loc><image:caption>Blog image_ The Importance of Experience Management to CIOs</image:caption><image:title>Blog image_ The Importance of Experience Management to CIOs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Digital-Transformation.jpg</image:loc><image:caption>Digital-Transformation</image:caption><image:title>Digital-Transformation</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Form_image_HSR.png</image:loc><image:caption>Form_image_HSR</image:caption><image:title>Form_image_HSR</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/events</loc><image:image><image:loc>https://www.happysignals.com/hubfs/events_hero.png</image:loc><image:caption>events_hero</image:caption><image:title>events_hero</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2026-01-22</lastmod></url><url><loc>https://www.happysignals.com/itxm-best-practice-you-said-we-did-it-communication-back-to-end-users</loc><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-best-practice-you-said-we-did-sharing.png</image:loc><image:caption>itxm-best-practice-you-said-we-did-sharing</image:caption><image:title>itxm-best-practice-you-said-we-did-sharing</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Framework/ITXM_pdf_banner_without_CTA.png</image:loc><image:caption>ITXM_pdf_banner_without_CTA</image:caption><image:title>ITXM_pdf_banner_without_CTA</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-certification-hero-card.png</image:loc><image:caption>itxm-certification-hero-card</image:caption><image:title>itxm-certification-hero-card</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-best-practice-you-said-we-did.png</image:loc><image:caption>itxm-best-practice-you-said-we-did</image:caption><image:title>itxm-best-practice-you-said-we-did</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2023-10-09</lastmod></url><url><loc>https://www.happysignals.com/why-you-need-xlas-and-how-to-get-started</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Final%20how%20to%20manage%20XLAs%20on%20Happysignals.mp4/medium.jpg</video:thumbnail_loc><video:title>Final how to manage XLAs on Happysignals</video:title><video:description>Final how to manage XLAs on Happysignals</video:description><video:content_loc>https://www.happysignals.com/hubfs/Final%20how%20to%20manage%20XLAs%20on%20Happysignals.mp4</video:content_loc><video:duration>203</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/wilhelmesncase.png</image:loc><image:caption>wilhelmesncase</image:caption><image:title>wilhelmesncase</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/home-product-lift.png</image:loc><image:caption>home-product-lift</image:caption><image:title>home-product-lift</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/xla-management-happysignals-itxm.svg</image:loc><image:caption>xla-management-happysignals-itxm</image:caption><image:title>xla-management-happysignals-itxm</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/SLA%20V%20Reality.png</image:loc><image:caption>SLA V Reality</image:caption><image:title>SLA V Reality</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/XLA%20defines%20.jpg</image:loc><image:caption>XLA defines </image:caption><image:title>XLA defines </image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/xla-management-happysignals-hero.png</image:loc><image:caption>xla-management-happysignals-hero</image:caption><image:title>xla-management-happysignals-hero</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/xla-2023-4-banner-2%20(1).png</image:loc><image:caption>xla-2023-4-banner-2 (1)</image:caption><image:title>xla-2023-4-banner-2 (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2023-10-26</lastmod></url><url><loc>https://www.happysignals.com/itxm-framework-it-experience-management</loc><image:image><image:loc>https://www.happysignals.com/hubfs/positioning_chart-1.svg</image:loc><image:caption>positioning_chart-1</image:caption><image:title>positioning_chart-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Real-time%20Experience%20Data_continuous%20experience%20management.png</image:loc><image:caption>Real-time Experience Data_continuous experience management</image:caption><image:title>Real-time Experience Data_continuous experience management</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/time_to_maturity.svg</image:loc><image:caption>time_to_maturity</image:caption><image:title>time_to_maturity</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Framework/Form_ITXM.png</image:loc><image:caption>Form_ITXM</image:caption><image:title>Form_ITXM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/download2.png</image:loc><image:caption>download2</image:caption><image:title>download2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Measurement%20Areas.svg</image:loc><image:caption>Measurement Areas</image:caption><image:title>Measurement Areas</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM_Wheel_hero_image.png</image:loc><image:caption>ITXM_Wheel_hero_image</image:caption><image:title>ITXM_Wheel_hero_image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_identify_data.png</image:loc><image:caption>usecase_identify_data</image:caption><image:title>usecase_identify_data</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Human_perception.svg</image:loc><image:caption>Human_perception</image:caption><image:title>Human_perception</image:title></image:image><lastmod>2023-06-06</lastmod></url><url><loc>https://www.happysignals.com/computacenter</loc><image:image><image:loc>https://www.happysignals.com/hubfs/james_round.png</image:loc><image:caption>james_round</image:caption><image:title>james_round</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Richard%20Umney2.png</image:loc><image:caption>Richard Umney2</image:caption><image:title>Richard Umney2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/CC-happysignals-partnership.png</image:loc><image:caption>CC-happysignals-partnership</image:caption><image:title>CC-happysignals-partnership</image:title></image:image><lastmod>2025-08-29</lastmod></url><url><loc>https://www.happysignals.com/blog/reducing-it-support-costs-is-a-bad-it-strategy</loc><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Screenshot%202020-01-23%20at%209.02.37.png</image:loc><image:caption>Screenshot 2020-01-23 at 9.02.37</image:caption><image:title>Screenshot 2020-01-23 at 9.02.37</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Screenshot%202020-01-23%20at%209.12.32.png</image:loc><image:caption>Screenshot 2020-01-23 at 9.12.32</image:caption><image:title>Screenshot 2020-01-23 at 9.12.32</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Kuva1.png</image:loc><image:caption>Kuva1</image:caption><image:title>Kuva1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/watermelons-in-a-bowl-happysignals.jpg</image:loc><image:caption>watermelons-in-a-bowl-happysignals</image:caption><image:title>watermelons-in-a-bowl-happysignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/12.%20CIOReview%20-%20Top%20Trends%202019.jpg</image:loc><image:caption>12. CIOReview - Top Trends 2019</image:caption><image:title>12. CIOReview - Top Trends 2019</image:title></image:image><lastmod>2024-07-26</lastmod></url><url><loc>https://www.happysignals.com/tech-mahindra</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Employee%20Images/happysignals-melissa-email.png</image:loc><image:caption>happysignals-melissa-email</image:caption><image:title>happysignals-melissa-email</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/tech-mahindra-services.png</image:loc><image:caption>tech-mahindra-services</image:caption><image:title>tech-mahindra-services</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Mayank%20Choudhary%20Tech%20Mahindra.png</image:loc><image:caption>Mayank Choudhary Tech Mahindra</image:caption><image:title>Mayank Choudhary Tech Mahindra</image:title></image:image><lastmod>2026-04-16</lastmod></url><url><loc>https://www.happysignals.com/blog/podcast-how-do-you-make-a-business-case-for-employee-experience-measurement</loc><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Remote%20First%20Culture%20Thumbnail.png</image:loc><image:caption>Remote First Culture Thumbnail</image:caption><image:title>Remote First Culture Thumbnail</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/14.-How-do-you-make-a-business-case-for-employee-experience-measurement-compressed.jpg</image:loc><image:caption>14.-How-do-you-make-a-business-case-for-employee-experience-measurement-compressed</image:caption><image:title>14.-How-do-you-make-a-business-case-for-employee-experience-measurement-compressed</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_Real-time%20Experience%20Data%20in%20ServiceNow.png</image:loc><image:caption>Blog image_Real-time Experience Data in ServiceNow</image:caption><image:title>Blog image_Real-time Experience Data in ServiceNow</image:title></image:image><lastmod>2019-11-05</lastmod></url><url><loc>https://www.happysignals.com/customers/cargotec</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Nina%20Remes-Pink.jpg</image:loc><image:caption>Nina Remes-Pink</image:caption><image:title>Nina Remes-Pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Orbis-Test-2.png</image:loc><image:caption>Orbis-Test-2</image:caption><image:title>Orbis-Test-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Cargotec-Graph.jpg</image:loc><image:caption>Cargotec-Graph</image:caption><image:title>Cargotec-Graph</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Dev%20Assets/brand-layers.svg</image:loc><image:caption>brand-layers</image:caption><image:title>brand-layers</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Cargotec_benefits.png</image:loc><image:caption>Cargotec_benefits</image:caption><image:title>Cargotec_benefits</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/logo_cargotec.svg</image:loc><image:caption>logo_cargotec</image:caption><image:title>logo_cargotec</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><lastmod>2022-12-12</lastmod></url><url><loc>https://www.happysignals.com/blog/how-companies-use-experience-data-to-improve-their-bottom-line</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Three%20W%20ays%20G%20ood%20ITXM%20Makes%20ITSM%20B%20etter.png</image:loc><image:caption>Three W ays G ood ITXM Makes ITSM B etter</image:caption><image:title>Three W ays G ood ITXM Makes ITSM B etter</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Incidents_lost-time.png</image:loc><image:caption>Incidents_lost-time</image:caption><image:title>Incidents_lost-time</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_Continual%20Improvement%20Investments.png</image:loc><image:caption>Blog_Continual Improvement Investments</image:caption><image:title>Blog_Continual Improvement Investments</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20How%20to%20Create%20the%20Business%20Case%20for%20IT%20Experience%20Management(2).png</image:loc><image:caption>Blog image_ How to Create the Business Case for IT Experience Management(2)</image:caption><image:title>Blog image_ How to Create the Business Case for IT Experience Management(2)</image:title></image:image><lastmod>2023-06-19</lastmod></url><url><loc>https://www.happysignals.com/learning-center/product-video-01</loc><lastmod>2026-02-23</lastmod></url><url><loc>https://www.happysignals.com/podcast</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITEXP_Podcast_1400x800.jpg</image:loc><image:caption>ITEXP_Podcast_1400x800</image:caption><image:title>ITEXP_Podcast_1400x800</image:title></image:image><lastmod>2025-02-28</lastmod></url><url><loc>https://www.happysignals.com/blog/heres-what-makes-the-biggest-difference-to-end-user-it-support-experiences</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Incidents_lost-time(1).png</image:loc><image:caption>Incidents_lost-time(1)</image:caption><image:title>Incidents_lost-time(1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/44.%20%23XLA%20-%20Employee%20Experience%20with%20Roy%20Atkinson%20part%202.png</image:loc><image:caption>44. #XLA - Employee Experience with Roy Atkinson part 2</image:caption><image:title>44. #XLA - Employee Experience with Roy Atkinson part 2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Here%E2%80%99s%20What%20Makes%20the%20Biggest%20Difference%20to%20End%20-%20user%20IT%20Support%20Experiences.png</image:loc><image:caption>Blog image_ Here’s What Makes the Biggest Difference to End - user IT Support Experiences</image:caption><image:title>Blog image_ Here’s What Makes the Biggest Difference to End - user IT Support Experiences</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/24.%20Campari%20Goes%20a%20Sip%20Beyond%20by%20Transforming%20their%20Employee%20Experience.jpg</image:loc><image:caption>24. Campari Goes a Sip Beyond by Transforming their Employee Experience</image:caption><image:title>24. Campari Goes a Sip Beyond by Transforming their Employee Experience</image:title></image:image><lastmod>2024-09-26</lastmod></url><url><loc>https://www.happysignals.com/blog/the-future-of-it-support-a-crowdsourced-view</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20%20%204%20Key%20IT%20Support%20Trends%20and%20the%20Importance%20of%20Experience%20Data.png</image:loc><image:caption>Blog image_   4 Key IT Support Trends and the Importance of Experience Data</image:caption><image:title>Blog image_   4 Key IT Support Trends and the Importance of Experience Data</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Future%20of%20support%20-%20crowdsourced%20view.png</image:loc><image:caption>Future of support - crowdsourced view</image:caption><image:title>Future of support - crowdsourced view</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP8_Human%20sensors.png</image:loc><image:caption>Blog image_HI15_EP8_Human sensors</image:caption><image:title>Blog image_HI15_EP8_Human sensors</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-09-26</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/cargotec</loc><lastmod>2022-02-15</lastmod></url><url><loc>https://www.happysignals.com/resources</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/HappySignals%20product%20video%202025.mp4/medium.jpg</video:thumbnail_loc><video:title>HappySignals product video 2025</video:title><video:description>HappySignals product video 2025</video:description><video:content_loc>https://www.happysignals.com/hubfs/HappySignals%20product%20video%202025.mp4</video:content_loc><video:duration>165</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/webinars.png</image:loc><image:caption>webinars</image:caption><image:title>webinars</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/The%20History%20of%20the%20Watermelon%20Effect%20in%20IT.png</image:loc><image:caption>The History of the Watermelon Effect in IT</image:caption><image:title>The History of the Watermelon Effect in IT</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Shaun%20Brown%20-%20csat%20interview.png</image:loc><image:caption>Shaun Brown - csat interview</image:caption><image:title>Shaun Brown - csat interview</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Podcast.png</image:loc><image:caption>Podcast</image:caption><image:title>Podcast</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Dev%20Assets/dev_product_hero.png</image:loc><image:caption>dev_product_hero</image:caption><image:title>dev_product_hero</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20Employee%20Statistics.png</image:loc><image:caption>Blog Image_ Employee Statistics</image:caption><image:title>Blog Image_ Employee Statistics</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/e-books2.png</image:loc><image:caption>e-books2</image:caption><image:title>e-books2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2025-10-20</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/hdi-how-to-avoid-mediocrity-in-it-service-and-support</loc><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/Remote%20Work-1.png</image:loc><image:caption>Remote Work-1</image:caption><image:title>Remote Work-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/smileys-gbca5f1b34_1280.jpg</image:loc><image:caption>smileys-gbca5f1b34_1280</image:caption><image:title>smileys-gbca5f1b34_1280</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/smiley-g3d8503ef1_1280.jpg</image:loc><image:caption>smiley-g3d8503ef1_1280</image:caption><image:title>smiley-g3d8503ef1_1280</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/driving-it-and-business-improvement-with-experience-data</loc><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/SITS-HappySignals-Image.png</image:loc><image:caption>SITS-HappySignals-Image</image:caption><image:title>SITS-HappySignals-Image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals-Nexthink-Featured%20image-smiles%20(2).png</image:loc><image:caption>HappySignals-Nexthink-Featured image-smiles (2)</image:caption><image:title>HappySignals-Nexthink-Featured image-smiles (2)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2024-04-17</lastmod></url><url><loc>https://www.happysignals.com/london-seminar-delivering-business-success-with-experience-data</loc><image:image><image:loc>https://www.happysignals.com/hubfs/SDI-2022-%20One%20Aldwych-Free-Seminar.png</image:loc><image:caption>SDI-2022- One Aldwych-Free-Seminar</image:caption><image:title>SDI-2022- One Aldwych-Free-Seminar</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/seminar%20on%2031st%20March-Form%20image%20(2).png</image:loc><image:caption>seminar on 31st March-Form image (2)</image:caption><image:title>seminar on 31st March-Form image (2)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/seminar_london.png</image:loc><image:caption>seminar_london</image:caption><image:title>seminar_london</image:title></image:image><lastmod>2022-02-28</lastmod></url><url><loc>https://www.happysignals.com/blog/47.-cios-are-the-driving-force-for-cultural-change-with-karen-ferris</loc><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/47.%20CIOs%20are%20the%20Driving%20Force%20for%20Cultural%20Change%2c%20with%20Karen%20Ferris.png</image:loc><image:caption>47. CIOs are the Driving Force for Cultural Change, with Karen Ferris</image:caption><image:title>47. CIOs are the Driving Force for Cultural Change, with Karen Ferris</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Shaun%20Brown%20-%20csat%20interview.png</image:loc><image:caption>Shaun Brown - csat interview</image:caption><image:title>Shaun Brown - csat interview</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Organizational%20Change.png</image:loc><image:caption>Organizational Change</image:caption><image:title>Organizational Change</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2020-12-15</lastmod></url><url><loc>https://www.happysignals.com/blog/podcast-happiest-enterprise-2019-posti-riikka-salonen</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Episode%2023%20-%20Steps%20to%20Happiness%20Cover.png</image:loc><image:caption>Episode 23 - Steps to Happiness Cover</image:caption><image:title>Episode 23 - Steps to Happiness Cover</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Virgin%20Trains%20-%20John%20Sullivan%20-%20next%20to%20train.png</image:loc><image:caption>Virgin Trains - John Sullivan - next to train</image:caption><image:title>Virgin Trains - John Sullivan - next to train</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/9.-Happiest-Enterprise-2019---Finnish-Postal-Company.jpg</image:loc><image:caption>9.-Happiest-Enterprise-2019---Finnish-Postal-Company</image:caption><image:title>9.-Happiest-Enterprise-2019---Finnish-Postal-Company</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/product/integrations-and-security</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Final-Product%20video%202023.mp4/medium.jpg</video:thumbnail_loc><video:title>Final-Product video 2023</video:title><video:description>Final-Product video 2023</video:description><video:content_loc>https://www.happysignals.com/hubfs/Final-Product%20video%202023.mp4</video:content_loc><video:duration>165</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HS-product%20page-thumbnail%20new.png</image:loc><image:caption>HS-product page-thumbnail new</image:caption><image:title>HS-product page-thumbnail new</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM-platform-2_tiny2.png</image:loc><image:caption>ITXM-platform-2_tiny2</image:caption><image:title>ITXM-platform-2_tiny2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Page%20Hero_tiny.png</image:loc><image:caption>Product Page Hero_tiny</image:caption><image:title>Product Page Hero_tiny</image:title></image:image><lastmod>2026-06-23</lastmod></url><url><loc>https://www.happysignals.com/what-is-human-centric-it</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/human-centric-it-experience-management-square-short-sami-1.mp4/medium.jpg</video:thumbnail_loc><video:title>human-centric-it-experience-management-square-short-sami-1</video:title><video:description>human-centric-it-experience-management-square-short-sami-1</video:description><video:content_loc>https://www.happysignals.com/hubfs/human-centric-it-experience-management-square-short-sami-1.mp4</video:content_loc><video:duration>67</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/HappySignals%20Human-Centric%20IT%20Experience%20Management%20webinar.mp4/medium.jpg</video:thumbnail_loc><video:title>HappySignals Human-Centric IT Experience Management webinar</video:title><video:description>HappySignals Human-Centric IT Experience Management webinar</video:description><video:content_loc>https://www.happysignals.com/hubfs/HappySignals%20Human-Centric%20IT%20Experience%20Management%20webinar.mp4</video:content_loc><video:duration>1550</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/people-process-tech.png</image:loc><image:caption>people-process-tech</image:caption><image:title>people-process-tech</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hero_new_2021.jpg</image:loc><image:caption>hero_new_2021</image:caption><image:title>hero_new_2021</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Bentobox.svg</image:loc><image:caption>Product Bentobox</image:caption><image:title>Product Bentobox</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hero-spacer.gif</image:loc><image:caption>hero-spacer</image:caption><image:title>hero-spacer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2026-06-23</lastmod></url><url><loc>https://www.happysignals.com/itxm-summit-online-2026</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Neil%20Keating.png</image:loc><image:caption>Neil Keating</image:caption><image:title>Neil Keating</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chris%20Fazey-1.png</image:loc><image:caption>Chris Fazey-1</image:caption><image:title>Chris Fazey-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sponsors%202026%20ITXM%20Summit.png</image:loc><image:caption>sponsors 2026 ITXM Summit</image:caption><image:title>sponsors 2026 ITXM Summit</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Hero-ITXM%20(3).png</image:loc><image:caption>Hero-ITXM (3)</image:caption><image:title>Hero-ITXM (3)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Martin%20Beecher-1.png</image:loc><image:caption>Martin Beecher-1</image:caption><image:title>Martin Beecher-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Robin%20Marchand-1.png</image:loc><image:caption>Robin Marchand-1</image:caption><image:title>Robin Marchand-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Hero-ITXM-LS.png</image:loc><image:caption>Hero-ITXM-LS</image:caption><image:title>Hero-ITXM-LS</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Mark%20Butcher-1.png</image:loc><image:caption>Mark Butcher-1</image:caption><image:title>Mark Butcher-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Sharon.png</image:loc><image:caption>Sharon</image:caption><image:title>Sharon</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2026-05-02</lastmod></url><url><loc>https://www.happysignals.com/how-to-incorporate-xlas-into-outsourcing-contracts</loc><image:image><image:loc>https://www.happysignals.com/hubfs/options.svg</image:loc><image:caption>options</image:caption><image:title>options</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/incorporate-xlas-webinar-lift.png</image:loc><image:caption>incorporate-xlas-webinar-lift</image:caption><image:title>incorporate-xlas-webinar-lift</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/xla-definition.svg</image:loc><image:caption>xla-definition</image:caption><image:title>xla-definition</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/neil%20keating%20brighthorse.png</image:loc><image:caption>neil keating brighthorse</image:caption><image:title>neil keating brighthorse</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/BH%20logo.png</image:loc><image:caption>BH logo</image:caption><image:title>BH logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/xla-penalties3.svg</image:loc><image:caption>xla-penalties3</image:caption><image:title>xla-penalties3</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/xla-product.svg</image:loc><image:caption>xla-product</image:caption><image:title>xla-product</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-brighthorse-xla-contracts-whitepaper-hero-2023.png</image:loc><image:caption>happysignals-brighthorse-xla-contracts-whitepaper-hero-2023</image:caption><image:title>happysignals-brighthorse-xla-contracts-whitepaper-hero-2023</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-brighthorse-xla-whitepaper.png</image:loc><image:caption>happysignals-brighthorse-xla-whitepaper</image:caption><image:title>happysignals-brighthorse-xla-whitepaper</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/feelings-1.svg</image:loc><image:caption>feelings-1</image:caption><image:title>feelings-1</image:title></image:image><lastmod>2023-11-21</lastmod></url><url><loc>https://www.happysignals.com/partners-bmc-helix</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Employee%20Images/happysignals-melissa-email.png</image:loc><image:caption>happysignals-melissa-email</image:caption><image:title>happysignals-melissa-email</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/product-bento.png</image:loc><image:caption>product-bento</image:caption><image:title>product-bento</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/BMC%20Helix%20and%20HappySignals.png</image:loc><image:caption>BMC Helix and HappySignals</image:caption><image:title>BMC Helix and HappySignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Nuria%20Gascon%20BMC%20Helix.png</image:loc><image:caption>Nuria Gascon BMC Helix</image:caption><image:title>Nuria Gascon BMC Helix</image:title></image:image><lastmod>2026-05-20</lastmod></url><url><loc>https://www.happysignals.com/itxm-summit-2024-replays</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Ensuring%20Successful%20XLA%20Contracts-Neil%20Keating%2c%20Bright%20Horse.mp4/medium.jpg</video:thumbnail_loc><video:title>Ensuring Successful XLA Contracts-Neil Keating, Bright Horse</video:title><video:description>Ensuring Successful XLA Contracts-Neil Keating, Bright Horse</video:description><video:content_loc>https://www.happysignals.com/hubfs/Ensuring%20Successful%20XLA%20Contracts-Neil%20Keating%2c%20Bright%20Horse.mp4</video:content_loc><video:duration>1572</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Sneak%20preview%20to%20Global%20IT%20Benchmark%202023%20key%20findings.mp4/medium.jpg</video:thumbnail_loc><video:title>Sneak preview to Global IT Benchmark 2023 key findings</video:title><video:description>Sneak preview to Global IT Benchmark 2023 key findings</video:description><video:content_loc>https://www.happysignals.com/hubfs/Sneak%20preview%20to%20Global%20IT%20Benchmark%202023%20key%20findings.mp4</video:content_loc><video:duration>1594</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Leading%20IT%20with%20Experience%20Management-Chris%20Fazey%2c-Chris%20Fazey%2c.mp4/medium.jpg</video:thumbnail_loc><video:title>Leading IT with Experience Management-Chris Fazey,-Chris Fazey,</video:title><video:description>Leading IT with Experience Management-Chris Fazey,-Chris Fazey,</video:description><video:content_loc>https://www.happysignals.com/hubfs/Leading%20IT%20with%20Experience%20Management-Chris%20Fazey%2c-Chris%20Fazey%2c.mp4</video:content_loc><video:duration>1025</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Final-Product%20video%202023.mp4/medium.jpg</video:thumbnail_loc><video:title>Final-Product video 2023</video:title><video:description>Final-Product video 2023</video:description><video:content_loc>https://www.happysignals.com/hubfs/Final-Product%20video%202023.mp4</video:content_loc><video:duration>165</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/How%20Nestle%20IT%20is%20modernizing%20ITSM%20with%20Experience%20Management.mp4/medium.jpg</video:thumbnail_loc><video:title>How Nestle IT is modernizing ITSM with Experience Management</video:title><video:description>How Nestle IT is modernizing ITSM with Experience Management</video:description><video:content_loc>https://www.happysignals.com/hubfs/How%20Nestle%20IT%20is%20modernizing%20ITSM%20with%20Experience%20Management.mp4</video:content_loc><video:duration>1482</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Decision%20making%20with%20Human-Centric%20IT%20Experience.mp4/medium.jpg</video:thumbnail_loc><video:title>Decision making with Human-Centric IT Experience</video:title><video:description>Decision making with Human-Centric IT Experience</video:description><video:content_loc>https://www.happysignals.com/hubfs/Decision%20making%20with%20Human-Centric%20IT%20Experience.mp4</video:content_loc><video:duration>1415</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20summit%20banner2.png</image:loc><image:caption>ITXM summit banner2</image:caption><image:title>ITXM summit banner2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-summit-hero-frontpage-2024.png</image:loc><image:caption>itxm-summit-hero-frontpage-2024</image:caption><image:title>itxm-summit-hero-frontpage-2024</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2024-02-26</lastmod></url><url><loc>https://www.happysignals.com/blog/how-to-get-a-better-understanding-of-all-end-user-it-touchpoints-in-servicenow</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_Real-time%20Experience%20Data%20in%20ServiceNow.png</image:loc><image:caption>Blog image_Real-time Experience Data in ServiceNow</image:caption><image:title>Blog image_Real-time Experience Data in ServiceNow</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP13_Ticket%20Bouncing.png</image:loc><image:caption>Blog image_HI15_EP13_Ticket Bouncing</image:caption><image:title>Blog image_HI15_EP13_Ticket Bouncing</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_end-user%20touchpoints%20in%20ServiceNow.png</image:loc><image:caption>Blog image_end-user touchpoints in ServiceNow</image:caption><image:title>Blog image_end-user touchpoints in ServiceNow</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/2022-12-Channel%20usage%20for%20IT%20Requests.png</image:loc><image:caption>2022-12-Channel usage for IT Requests</image:caption><image:title>2022-12-Channel usage for IT Requests</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/blog/dealing-with-the-major-objections-to-xlas</loc><image:image><image:loc>https://www.happysignals.com/hubfs/41.%20%23XLA%20-%20The%20Key%20Differences%20Between%20XLAs%20and%20SLAs.jpg</image:loc><image:caption>41. #XLA - The Key Differences Between XLAs and SLAs</image:caption><image:title>41. #XLA - The Key Differences Between XLAs and SLAs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Overcoming%20major%20Objections%20to%20ITXM.png</image:loc><image:caption>Overcoming major Objections to ITXM</image:caption><image:title>Overcoming major Objections to ITXM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20ITSM%E2%80%99s%20Need%20for%20Experience%20Management%20Has%20Evolved%20(2).png</image:loc><image:caption>Blog image_ ITSM’s Need for Experience Management Has Evolved (2)</image:caption><image:title>Blog image_ ITSM’s Need for Experience Management Has Evolved (2)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-09-04</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/happysignals-marks-shift-to-it-experience-intelligence-with-launch-of-new-ai-advisor</loc><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals-Nexthink-Featured%20image-smiles%20(2).png</image:loc><image:caption>HappySignals-Nexthink-Featured image-smiles (2)</image:caption><image:title>HappySignals-Nexthink-Featured image-smiles (2)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20raises%20%E2%82%AC12M-featured%20(1).png</image:loc><image:caption>HappySignals raises €12M-featured (1)</image:caption><image:title>HappySignals raises €12M-featured (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ai.png</image:loc><image:caption>ai</image:caption><image:title>ai</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2026-05-05</lastmod></url><url><loc>https://www.happysignals.com/incident-management-in-human-centric-it</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product%20video-02-%20validated%20surveys%20with%20benchmarking.mp4/medium.jpg</video:thumbnail_loc><video:title>Product video-02- To truly understand what your employees experience (1)</video:title><video:description>Product video-02- validated surveys with benchmarking</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product%20video-02-%20validated%20surveys%20with%20benchmarking.mp4</video:content_loc><video:duration>122</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product%20video%2001-%20The%20what%20and%20the%20why%20behind%20the%20experience-1.mp4/medium.jpg</video:thumbnail_loc><video:title>Product video 01- The what and the why behind the experience-1</video:title><video:description>Product video 01- The what and the why behind the experience-1</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product%20video%2001-%20The%20what%20and%20the%20why%20behind%20the%20experience-1.mp4</video:content_loc><video:duration>81</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product-Video-06-Segments.mp4/medium.jpg</video:thumbnail_loc><video:title>Product-Video-06-Segments</video:title><video:description>Product-Video-06-Segments</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product-Video-06-Segments.mp4</video:content_loc><video:duration>61</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product-Video-03-Productivity-measurement.mp4/medium.jpg</video:thumbnail_loc><video:title>Product-Video-03-Productivity-measurement</video:title><video:description>Product-Video-03-Productivity-measurement</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product-Video-03-Productivity-measurement.mp4</video:content_loc><video:duration>94</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product-video-04-Response%20rates.mp4/medium.jpg</video:thumbnail_loc><video:title>Product-video-04-Response rates</video:title><video:description>Product-video-04-Response rates</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product-video-04-Response%20rates.mp4</video:content_loc><video:duration>62</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product-Video-05-AI%20Summary.mp4/medium.jpg</video:thumbnail_loc><video:title>Product-Video-05-AI Summary</video:title><video:description>Product-Video-05-AI Summary</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product-Video-05-AI%20Summary.mp4</video:content_loc><video:duration>61</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sd-manager-buyer-office%20(1).png</image:loc><image:caption>sd-manager-buyer-office (1)</image:caption><image:title>sd-manager-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/GW%20Logo.svg</image:loc><image:caption>GW Logo</image:caption><image:title>GW Logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itsm-benchmark-channels.svg</image:loc><image:caption>itsm-benchmark-channels</image:caption><image:title>itsm-benchmark-channels</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/cta-background%20(1).png</image:loc><image:caption>cta-background (1)</image:caption><image:title>cta-background (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/Icons%20800px/icon-instant-feedback-loop-800px.png</image:loc><image:caption>icon-instant-feedback-loop-800px</image:caption><image:title>icon-instant-feedback-loop-800px</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-avanti-west-coast.svg</image:loc><image:caption>logo-avanti-west-coast</image:caption><image:title>logo-avanti-west-coast</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/reassigment-vs-ai-summary.svg</image:loc><image:caption>reassigment-vs-ai-summary</image:caption><image:title>reassigment-vs-ai-summary</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Asset%201.svg</image:loc><image:caption>Asset 1</image:caption><image:title>Asset 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Newsletter%20Icons/Icon%20-%20Webinar169x.png</image:loc><image:caption>Icon - Webinar169x</image:caption><image:title>Icon - Webinar169x</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ahlstrom-logo.svg</image:loc><image:caption>ahlstrom-logo</image:caption><image:title>ahlstrom-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hero-mike-the-service-owner-tiny.png</image:loc><image:caption>hero-mike-the-service-owner-tiny</image:caption><image:title>hero-mike-the-service-owner-tiny</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/logo_cargotec.svg</image:loc><image:caption>logo_cargotec</image:caption><image:title>logo_cargotec</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/process-owner-buyer-office%20(1).png</image:loc><image:caption>process-owner-buyer-office (1)</image:caption><image:title>process-owner-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/logo_equinor.svg</image:loc><image:caption>logo_equinor</image:caption><image:title>logo_equinor</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/service-owner-buyer-office%20(1).png</image:loc><image:caption>service-owner-buyer-office (1)</image:caption><image:title>service-owner-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals-for-ITSM-CTA.png</image:loc><image:caption>HappySignals-for-ITSM-CTA</image:caption><image:title>HappySignals-for-ITSM-CTA</image:title></image:image><lastmod>2026-07-17</lastmod></url><url><loc>https://www.happysignals.com/global-it-experience-benchmark-2021h1</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Simplified%20Wheel%20of%20Main%20results.png</image:loc><image:caption>Simplified Wheel of Main results</image:caption><image:title>Simplified Wheel of Main results</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Subheader_IT%20Requests.svg</image:loc><image:caption>Subheader_IT Requests</image:caption><image:title>Subheader_IT Requests</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Support%20Services-2.svg</image:loc><image:caption>Support Services-2</image:caption><image:title>Support Services-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/IT-Happiness-Up-13.png</image:loc><image:caption>IT-Happiness-Up-13</image:caption><image:title>IT-Happiness-Up-13</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Factors%20IT%20Requests_Neutral.svg</image:loc><image:caption>Factors IT Requests_Neutral</image:caption><image:title>Factors IT Requests_Neutral</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Service%20Management.png</image:loc><image:caption>Service Management</image:caption><image:title>Service Management</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/outsourced-service-desks.png</image:loc><image:caption>outsourced-service-desks</image:caption><image:title>outsourced-service-desks</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/remote%20work%20reasons-negative.svg</image:loc><image:caption>remote work reasons-negative</image:caption><image:title>remote work reasons-negative</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/countries.png</image:loc><image:caption>countries</image:caption><image:title>countries</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Big-vs-small-company-MSP.svg</image:loc><image:caption>Big-vs-small-company-MSP</image:caption><image:title>Big-vs-small-company-MSP</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/remote-work-country-happiness-Jun-02-2021-03-42-40-48-PM.png</image:loc><image:caption>remote-work-country-happiness-Jun-02-2021-03-42-40-48-PM</image:caption><image:title>remote-work-country-happiness-Jun-02-2021-03-42-40-48-PM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/remote%20work-internet%20connection-2.png</image:loc><image:caption>remote work-internet connection-2</image:caption><image:title>remote work-internet connection-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Factors%20IT%20Requests_Positive.svg</image:loc><image:caption>Factors IT Requests_Positive</image:caption><image:title>Factors IT Requests_Positive</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Supported-and-triers.svg</image:loc><image:caption>Supported-and-triers</image:caption><image:title>Supported-and-triers</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Average%20lost%20work%20time.png</image:loc><image:caption>Average lost work time</image:caption><image:title>Average lost work time</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/bigger-company-unhappy-people.png</image:loc><image:caption>bigger-company-unhappy-people</image:caption><image:title>bigger-company-unhappy-people</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Overall%20IT%20Happiness.png</image:loc><image:caption>Overall IT Happiness</image:caption><image:title>Overall IT Happiness</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/remote%20work-sweden%20norway.png</image:loc><image:caption>remote work-sweden norway</image:caption><image:title>remote work-sweden norway</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness-incidents.svg</image:loc><image:caption>Happiness-incidents</image:caption><image:title>Happiness-incidents</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/remote%20work-expectations.png</image:loc><image:caption>remote work-expectations</image:caption><image:title>remote work-expectations</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ticket-reassign-2.png</image:loc><image:caption>ticket-reassign-2</image:caption><image:title>ticket-reassign-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Negative-reason-speed-of-service-2.png</image:loc><image:caption>Negative-reason-speed-of-service-2</image:caption><image:title>Negative-reason-speed-of-service-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Section_Remote%20Work.png</image:loc><image:caption>Section_Remote Work</image:caption><image:title>Section_Remote Work</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/requests-record.png</image:loc><image:caption>requests-record</image:caption><image:title>requests-record</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Subheader_IT%20Incidents.svg</image:loc><image:caption>Subheader_IT Incidents</image:caption><image:title>Subheader_IT Incidents</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Overall%20IT%20Happiness_bars_2-2.png</image:loc><image:caption>Overall IT Happiness_bars_2-2</image:caption><image:title>Overall IT Happiness_bars_2-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Factors%20IT%20Requests_Negative.svg</image:loc><image:caption>Factors IT Requests_Negative</image:caption><image:title>Factors IT Requests_Negative</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/factors-negative-incidents%20(1).svg</image:loc><image:caption>factors-negative-incidents (1)</image:caption><image:title>factors-negative-incidents (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/People%20Process%20Technology.png</image:loc><image:caption>People Process Technology</image:caption><image:title>People Process Technology</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Screenshot%202021-06-02%20at%2011.34.34.png</image:loc><image:caption>Screenshot 2021-06-02 at 11.34.34</image:caption><image:title>Screenshot 2021-06-02 at 11.34.34</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/industries-2.png</image:loc><image:caption>industries-2</image:caption><image:title>industries-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/remote%20work-efficient.png</image:loc><image:caption>remote work-efficient</image:caption><image:title>remote work-efficient</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/remote%20work%20reasons-neutral-1.svg</image:loc><image:caption>remote work reasons-neutral-1</image:caption><image:title>remote work reasons-neutral-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness-requests-1.svg</image:loc><image:caption>Happiness-requests-1</image:caption><image:title>Happiness-requests-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/IT-incident-positive-factors-h1-2021.png</image:loc><image:caption>IT-incident-positive-factors-h1-2021</image:caption><image:title>IT-incident-positive-factors-h1-2021</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/doers-1.png</image:loc><image:caption>doers-1</image:caption><image:title>doers-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/remote%20work%20reasons-positive.svg</image:loc><image:caption>remote work reasons-positive</image:caption><image:title>remote work reasons-positive</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HS-H12021_webinar-thumbnail.png</image:loc><image:caption>HS-H12021_webinar-thumbnail</image:caption><image:title>HS-H12021_webinar-thumbnail</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/overall%20wheel.png</image:loc><image:caption>overall wheel</image:caption><image:title>overall wheel</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/IT-incident-neutral-factors-h1-2021.png</image:loc><image:caption>IT-incident-neutral-factors-h1-2021</image:caption><image:title>IT-incident-neutral-factors-h1-2021</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/remote-work-happiness.svg</image:loc><image:caption>remote-work-happiness</image:caption><image:title>remote-work-happiness</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/human-interactions-2.svg</image:loc><image:caption>human-interactions-2</image:caption><image:title>human-interactions-2</image:title></image:image><lastmod>2022-02-24</lastmod></url><url><loc>https://www.happysignals.com/blog/what-it-service-quality-means-in-2025-and-beyond</loc><image:image><image:loc>https://www.happysignals.com/hubfs/What%20IT%20Service%20Quality%20Means%20in%202024%20and%20%20Beyond.png</image:loc><image:caption>What IT Service Quality Means in 2024 and  Beyond</image:caption><image:title>What IT Service Quality Means in 2024 and  Beyond</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/43.%20%23XLA%20-%20Experience%20is%20More%20Than%20an%20Agreement.png</image:loc><image:caption>43. #XLA - Experience is More Than an Agreement</image:caption><image:title>43. #XLA - Experience is More Than an Agreement</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_XLAs%20in%20SN-1.png</image:loc><image:caption>Blog image_XLAs in SN-1</image:caption><image:title>Blog image_XLAs in SN-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2025-06-25</lastmod></url><url><loc>https://www.happysignals.com/blog/the-importance-of-organizational-change-management-ocm-to-itxm-and-vice-versa</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Organizational%20Change.png</image:loc><image:caption>Organizational Change</image:caption><image:title>Organizational Change</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Overcoming%20Objections%20to%20ITXM.png</image:loc><image:caption>Overcoming Objections to ITXM</image:caption><image:title>Overcoming Objections to ITXM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20Aligning%20Priorities%20for%20Improvement.png</image:loc><image:caption>Blog Image_ Aligning Priorities for Improvement</image:caption><image:title>Blog Image_ Aligning Priorities for Improvement</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2025-01-09</lastmod></url><url><loc>https://www.happysignals.com/webinar-is-your-csat-stuck-how-to-fix-it</loc><image:image><image:loc>https://www.happysignals.com/hubfs/service-owner-buyer-office%20(1).png</image:loc><image:caption>service-owner-buyer-office (1)</image:caption><image:title>service-owner-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sdm-buyer-office%20(1).png</image:loc><image:caption>sdm-buyer-office (1)</image:caption><image:title>sdm-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sd-manager-buyer-office%20(1).png</image:loc><image:caption>sd-manager-buyer-office (1)</image:caption><image:title>sd-manager-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Is%20your%20CSAT%20stuck.png</image:loc><image:caption>Is your CSAT stuck</image:caption><image:title>Is your CSAT stuck</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Employee%20Images/pasi-nikkanen-happysignals.jpg</image:loc><image:caption>pasi-nikkanen-happysignals</image:caption><image:title>pasi-nikkanen-happysignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Group%201982249870.png</image:loc><image:caption>Group 1982249870</image:caption><image:title>Group 1982249870</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-mark-bewick-1000px.png</image:loc><image:caption>happysignals-mark-bewick-1000px</image:caption><image:title>happysignals-mark-bewick-1000px</image:title></image:image><lastmod>2026-06-11</lastmod></url><url><loc>https://www.happysignals.com/blog/our-customers-increase-productivity-26-by-making-people-happier</loc><image:image><image:loc>https://www.happysignals.com/hubfs/27.%20Our%20Customers%20Increase%20Employee%20Productivity%2026%25%20by%20Making%20People%20Happier-2.jpg</image:loc><image:caption>27. Our Customers Increase Employee Productivity 26% by Making People Happier-2</image:caption><image:title>27. Our Customers Increase Employee Productivity 26% by Making People Happier-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/26.%20Impact%20of%20ServiceNows%20Reassignment%20Count%20on%20Employees%20Productivity.jpg</image:loc><image:caption>26. Impact of ServiceNows Reassignment Count on Employees Productivity</image:caption><image:title>26. Impact of ServiceNows Reassignment Count on Employees Productivity</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20XLA%20-%20The%20Benefits%20of%20Experience%20Level%20Agreements.png</image:loc><image:caption>Blog image_ XLA - The Benefits of Experience Level Agreements</image:caption><image:title>Blog image_ XLA - The Benefits of Experience Level Agreements</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2024-07-26</lastmod></url><url><loc>https://www.happysignals.com/blog/msps-and-the-need-for-experience-management</loc><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-15-Insourced_Outsourced_Happiness.svg</image:loc><image:caption>2022-15-Insourced_Outsourced_Happiness</image:caption><image:title>2022-15-Insourced_Outsourced_Happiness</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image__7%20Reasons.png</image:loc><image:caption>Blog image__7 Reasons</image:caption><image:title>Blog image__7 Reasons</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image__7%20More%20Reasons(1).png</image:loc><image:caption>Blog image__7 More Reasons(1)</image:caption><image:title>Blog image__7 More Reasons(1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Signature/signature-katie-bates.png</image:loc><image:caption>signature-katie-bates</image:caption><image:title>signature-katie-bates</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20MSPs%20and%20the%20Need%20for%20Experience%20Management.png</image:loc><image:caption>Blog image_ MSPs and the Need for Experience Management</image:caption><image:title>Blog image_ MSPs and the Need for Experience Management</image:title></image:image><lastmod>2024-11-12</lastmod></url><url><loc>https://www.happysignals.com/blog/how-to-set-up-xlas-in-servicenow</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_XLAs%20in%20SN-2.png</image:loc><image:caption>Blog image_XLAs in SN-2</image:caption><image:title>Blog image_XLAs in SN-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/What%20IT%20Service%20Quality%20Means%20in%202024%20and%20%20Beyond.png</image:loc><image:caption>What IT Service Quality Means in 2024 and  Beyond</image:caption><image:title>What IT Service Quality Means in 2024 and  Beyond</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP10_SLAs.png</image:loc><image:caption>Blog image_HI15_EP10_SLAs</image:caption><image:title>Blog image_HI15_EP10_SLAs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_XLAs%20in%20SN-1.png</image:loc><image:caption>Blog image_XLAs in SN-1</image:caption><image:title>Blog image_XLAs in SN-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/SN%20XLAs_Steps.png</image:loc><image:caption>SN XLAs_Steps</image:caption><image:title>SN XLAs_Steps</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/SN%20XLAs_Maturity%20Levels.png</image:loc><image:caption>SN XLAs_Maturity Levels</image:caption><image:title>SN XLAs_Maturity Levels</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><lastmod>2024-07-26</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/zispl-india-adds-experience-management-to-their-portfolio-through-new-partnership-with-happysignals</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/What%20Employee%20Experience%20Really%20Means%20for%20IT%20Support.png</image:loc><image:caption>What Employee Experience Really Means for IT Support</image:caption><image:title>What Employee Experience Really Means for IT Support</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Benchmark%20image.svg</image:loc><image:caption>Benchmark image</image:caption><image:title>Benchmark image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20zispl.png</image:loc><image:caption>Blog image_ zispl</image:caption><image:title>Blog image_ zispl</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Signature/signature-katie-bates.png</image:loc><image:caption>signature-katie-bates</image:caption><image:title>signature-katie-bates</image:title></image:image><lastmod>2022-12-15</lastmod></url><url><loc>https://www.happysignals.com/what-is-the-happiness-score</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Icons/Icon%20-%20Happiness.svg</image:loc><image:caption>Icon - Happiness</image:caption><image:title>Icon - Happiness</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Icons/Icon%20-%20Product%20icon.svg</image:loc><image:caption>Icon - Product icon</image:caption><image:title>Icon - Product icon</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Icons/Icon%20-%20Happiness%20score.svg</image:loc><image:caption>Icon - Happiness score</image:caption><image:title>Icon - Happiness score</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Icons/Icon%20-%20Survey%20form.svg</image:loc><image:caption>Icon - Survey form</image:caption><image:title>Icon - Survey form</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><lastmod>2021-11-10</lastmod></url><url><loc>https://www.happysignals.com/hug24</loc><image:image><image:loc>https://www.happysignals.com/hubfs/hug.png</image:loc><image:caption>hug</image:caption><image:title>hug</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HUG24-Helsinki.png</image:loc><image:caption>HUG24-Helsinki</image:caption><image:title>HUG24-Helsinki</image:title></image:image><lastmod>2024-06-12</lastmod></url><url><loc>https://www.happysignals.com/blog/where-the-core-itil-4-practices-link-to-experience</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Where%20the%20Core%20ITIL%204%20Practice%20s%20Link%20to%20Experience.png</image:loc><image:caption>Blog image_ Where the Core ITIL 4 Practice s Link to Experience</image:caption><image:title>Blog image_ Where the Core ITIL 4 Practice s Link to Experience</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20Employee%20Statistics.png</image:loc><image:caption>Blog Image_ Employee Statistics</image:caption><image:title>Blog Image_ Employee Statistics</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Shaun%20Brown%20-%20csat%20interview.png</image:loc><image:caption>Shaun Brown - csat interview</image:caption><image:title>Shaun Brown - csat interview</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2023-03-29</lastmod></url><url><loc>https://www.happysignals.com/blog/enfos-journey-to-modern-it-service-provider</loc><image:image><image:loc>https://www.happysignals.com/hubfs/31.%20Enfos%20Journey%20to%20Modern%20IT%20Service%20Provider.jpg</image:loc><image:caption>31. Enfos Journey to Modern IT Service Provider</image:caption><image:title>31. Enfos Journey to Modern IT Service Provider</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Enfo%20BA.png</image:loc><image:caption>Enfo BA</image:caption><image:title>Enfo BA</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/20.-Showing-Value-of-ServiceNow-Usage-with-Employee-Experience.jpg</image:loc><image:caption>20.-Showing-Value-of-ServiceNow-Usage-with-Employee-Experience</image:caption><image:title>20.-Showing-Value-of-ServiceNow-Usage-with-Employee-Experience</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/blog/how-to-use-real-time-experience-data-in-servicenow-to-understand-where-end-users-struggle-the-most</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Remote%20Work%20Ex%20%20-%20Sneak%20Peek-2.png</image:loc><image:caption>Remote Work Ex  - Sneak Peek-2</image:caption><image:title>Remote Work Ex  - Sneak Peek-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_Real-time%20Experience%20Data%20in%20ServiceNow.png</image:loc><image:caption>Blog image_Real-time Experience Data in ServiceNow</image:caption><image:title>Blog image_Real-time Experience Data in ServiceNow</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Real-time%20Experience%20Data_continuous%20experience%20management-1.png</image:loc><image:caption>Real-time Experience Data_continuous experience management-1</image:caption><image:title>Real-time Experience Data_continuous experience management-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Real-time%20Experience%20Data_Forrester.png</image:loc><image:caption>Real-time Experience Data_Forrester</image:caption><image:title>Real-time Experience Data_Forrester</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP13_Ticket%20Bouncing.png</image:loc><image:caption>Blog image_HI15_EP13_Ticket Bouncing</image:caption><image:title>Blog image_HI15_EP13_Ticket Bouncing</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/blog/are-yearly-it-surveys-useless</loc><image:image><image:loc>https://www.happysignals.com/hubfs/900B-was-wasted.jpg</image:loc><image:caption>900B-was-wasted</image:caption><image:title>900B-was-wasted</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP2_Yearly%20Surveys.png</image:loc><image:caption>Blog image_HI15_EP2_Yearly Surveys</image:caption><image:title>Blog image_HI15_EP2_Yearly Surveys</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/47.%20CIOs%20are%20the%20Driving%20Force%20for%20Cultural%20Change%2c%20with%20Karen%20Ferris.png</image:loc><image:caption>47. CIOs are the Driving Force for Cultural Change, with Karen Ferris</image:caption><image:title>47. CIOs are the Driving Force for Cultural Change, with Karen Ferris</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><lastmod>2025-12-15</lastmod></url><url><loc>https://www.happysignals.com/blog/cios-use-it-support-transparency-to-drive-better-results</loc><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Watermelon-2.png</image:loc><image:caption>Watermelon-2</image:caption><image:title>Watermelon-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP12_Motivate%20Service%20Desk.png</image:loc><image:caption>Blog image_HI15_EP12_Motivate Service Desk</image:caption><image:title>Blog image_HI15_EP12_Motivate Service Desk</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/End%20-%20User%20Personas%20are%20Changing%3B%20What%20About%20Your%20IT%20Support%20Capabilities%20and%20Targets_.png</image:loc><image:caption>End - User Personas are Changing; What About Your IT Support Capabilities and Targets_</image:caption><image:title>End - User Personas are Changing; What About Your IT Support Capabilities and Targets_</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Slide14.png</image:loc><image:caption>Slide14</image:caption><image:title>Slide14</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Average%20NPS%20Score.png</image:loc><image:caption>Average NPS Score</image:caption><image:title>Average NPS Score</image:title></image:image><lastmod>2020-08-20</lastmod></url><url><loc>https://www.happysignals.com/learning-center/ensuring-successful-xla-contracts</loc><lastmod>2026-02-23</lastmod></url><url><loc>https://www.happysignals.com/itxm-best-practice-experience-officer</loc><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Framework/ITXM_pdf_banner_without_CTA.png</image:loc><image:caption>ITXM_pdf_banner_without_CTA</image:caption><image:title>ITXM_pdf_banner_without_CTA</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-best-practice-experience-officer.png</image:loc><image:caption>itxm-best-practice-experience-officer</image:caption><image:title>itxm-best-practice-experience-officer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-best-practice-experience-officer-sharing.png</image:loc><image:caption>itxm-best-practice-experience-officer-sharing</image:caption><image:title>itxm-best-practice-experience-officer-sharing</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-certification-hero-card.png</image:loc><image:caption>itxm-certification-hero-card</image:caption><image:title>itxm-certification-hero-card</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2023-10-09</lastmod></url><url><loc>https://www.happysignals.com/top-5-books-on-employee-experience</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/oscar-berg.jpg</image:loc><image:caption>oscar-berg</image:caption><image:title>oscar-berg</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itil4.jpg</image:loc><image:caption>itil4</image:caption><image:title>itil4</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Hero%20Banner%20Background%20and%20Images/happysignals-pink-avocado-resized.png</image:loc><image:caption>happysignals-pink-avocado-resized</image:caption><image:title>happysignals-pink-avocado-resized</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/effortless.jpg</image:loc><image:caption>effortless</image:caption><image:title>effortless</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ben-whitter.jpg</image:loc><image:caption>ben-whitter</image:caption><image:title>ben-whitter</image:title></image:image><lastmod>2021-05-04</lastmod></url><url><loc>https://www.happysignals.com/itxm-summit-2024-questions-and-answers</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2024-02-23</lastmod></url><url><loc>https://www.happysignals.com/the-watermelon-effect-in-it</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/HappySignals-The-Watermelon-Effect-in-1-minute.mp4/medium.jpg</video:thumbnail_loc><video:title>HappySignals-The-Watermelon-Effect-in-1-minute</video:title><video:description>HappySignals-The-Watermelon-Effect-in-1-minute</video:description><video:content_loc>https://www.happysignals.com/hubfs/HappySignals-The-Watermelon-Effect-in-1-minute.mp4</video:content_loc><video:duration>66</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-watermelon-effect-thumbnail.png</image:loc><image:caption>happysignals-watermelon-effect-thumbnail</image:caption><image:title>happysignals-watermelon-effect-thumbnail</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/people-process-tech.png</image:loc><image:caption>people-process-tech</image:caption><image:title>people-process-tech</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/the-watermelon-effect-described.png</image:loc><image:caption>the-watermelon-effect-described</image:caption><image:title>the-watermelon-effect-described</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2026-07-03</lastmod></url><url><loc>https://www.happysignals.com/solutions/finance</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Solution%20Pages/HappySignals%20finance%20product%20video%202025.mp4/medium.jpg</video:thumbnail_loc><video:title>HappySignals finance product video 2025</video:title><video:description>HappySignals finance product video 2025</video:description><video:content_loc>https://www.happysignals.com/hubfs/Solution%20Pages/HappySignals%20finance%20product%20video%202025.mp4</video:content_loc><video:duration>165</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/DigitalEmployeeExperience(DEX)Management_EasiestAdmin_EaseOfAdmin.svg</image:loc><image:caption>DigitalEmployeeExperience(DEX)Management_EasiestAdmin_EaseOfAdmin</image:caption><image:title>DigitalEmployeeExperience(DEX)Management_EasiestAdmin_EaseOfAdmin</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/Finance-product-mockup.png</image:loc><image:caption>Finance-product-mockup</image:caption><image:title>Finance-product-mockup</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/DigitalEmployeeExperience(DEX)Management_BestSupport_QualityOfSupport.svg</image:loc><image:caption>DigitalEmployeeExperience(DEX)Management_BestSupport_QualityOfSupport</image:caption><image:title>DigitalEmployeeExperience(DEX)Management_BestSupport_QualityOfSupport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/DigitalEmployeeExperience(DEX)Management_MostImplementable_Total.svg</image:loc><image:caption>DigitalEmployeeExperience(DEX)Management_MostImplementable_Total</image:caption><image:title>DigitalEmployeeExperience(DEX)Management_MostImplementable_Total</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/DigitalEmployeeExperience(DEX)Management_MomentumLeader_Leader.svg</image:loc><image:caption>DigitalEmployeeExperience(DEX)Management_MomentumLeader_Leader</image:caption><image:title>DigitalEmployeeExperience(DEX)Management_MomentumLeader_Leader</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/DigitalEmployeeExperience(DEX)Management_BestUsability_Total.svg</image:loc><image:caption>DigitalEmployeeExperience(DEX)Management_BestUsability_Total</image:caption><image:title>DigitalEmployeeExperience(DEX)Management_BestUsability_Total</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/DigitalEmployeeExperience(DEX)Management_EasiestToUse_EaseOfUse.svg</image:loc><image:caption>DigitalEmployeeExperience(DEX)Management_EasiestToUse_EaseOfUse</image:caption><image:title>DigitalEmployeeExperience(DEX)Management_EasiestToUse_EaseOfUse</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/DigitalEmployeeExperience(DEX)Management_HighPerformer_HighPerformer.svg</image:loc><image:caption>DigitalEmployeeExperience(DEX)Management_HighPerformer_HighPerformer</image:caption><image:title>DigitalEmployeeExperience(DEX)Management_HighPerformer_HighPerformer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Screenshot%202025-06-17%20at%2012.50.15.png</image:loc><image:caption>Screenshot 2025-06-17 at 12.50.15</image:caption><image:title>Screenshot 2025-06-17 at 12.50.15</image:title></image:image><lastmod>2025-06-19</lastmod></url><url><loc>https://www.happysignals.com/blog/make-experience-a-shared-goal-for-it</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Demo_Overall%20view.png</image:loc><image:caption>Demo_Overall view</image:caption><image:title>Demo_Overall view</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Demo_Channels.png</image:loc><image:caption>Demo_Channels</image:caption><image:title>Demo_Channels</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Demo_Country%20view.png</image:loc><image:caption>Demo_Country view</image:caption><image:title>Demo_Country view</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HI15_EP6_IT%20Touchpoints.png</image:loc><image:caption>HI15_EP6_IT Touchpoints</image:caption><image:title>HI15_EP6_IT Touchpoints</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_Continual%20Improvement%20(1).png</image:loc><image:caption>Blog image_Continual Improvement (1)</image:caption><image:title>Blog image_Continual Improvement (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Slide2-1.png</image:loc><image:caption>Slide2-1</image:caption><image:title>Slide2-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Demo_Department%20lost%20time.png</image:loc><image:caption>Demo_Department lost time</image:caption><image:title>Demo_Department lost time</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Slide3-1.png</image:loc><image:caption>Slide3-1</image:caption><image:title>Slide3-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP6_Experience%20shared%20goal.png</image:loc><image:caption>Blog image_HI15_EP6_Experience shared goal</image:caption><image:title>Blog image_HI15_EP6_Experience shared goal</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_Case%20Study_%20Continual%20Improvement%20Success%20Through%20End%20-%20User%20Happiness.png</image:loc><image:caption>Blog_Case Study_ Continual Improvement Success Through End - User Happiness</image:caption><image:title>Blog_Case Study_ Continual Improvement Success Through End - User Happiness</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HI15_EP6_Experience.png</image:loc><image:caption>HI15_EP6_Experience</image:caption><image:title>HI15_EP6_Experience</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Email%20thumbnail-Happy-in-15-06.png</image:loc><image:caption>Email thumbnail-Happy-in-15-06</image:caption><image:title>Email thumbnail-Happy-in-15-06</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Demo_Department%20view.png</image:loc><image:caption>Demo_Department view</image:caption><image:title>Demo_Department view</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Demo_Factors.png</image:loc><image:caption>Demo_Factors</image:caption><image:title>Demo_Factors</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/blog/the-missing-link-in-itsm-why-employee-experience-metrics-should-drive-it-strategy</loc><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/43.%20%23XLA%20-%20Experience%20is%20More%20Than%20an%20Agreement.png</image:loc><image:caption>43. #XLA - Experience is More Than an Agreement</image:caption><image:title>43. #XLA - Experience is More Than an Agreement</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20The%20Missing%20Link%20in%20ITSM%20%E2%80%93%20Why%20Employee%20Experience%20Metrics%20Should%20Drive%20IT%20Strategy.png</image:loc><image:caption>Blog Image_ The Missing Link in ITSM – Why Employee Experience Metrics Should Drive IT Strategy</image:caption><image:title>Blog Image_ The Missing Link in ITSM – Why Employee Experience Metrics Should Drive IT Strategy</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/A%20Practical%20Approach%20to%20Succeeding%20with%20XLAs.png</image:loc><image:caption>A Practical Approach to Succeeding with XLAs</image:caption><image:title>A Practical Approach to Succeeding with XLAs</image:title></image:image><lastmod>2025-03-20</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/lapit</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/contact</loc><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-andrew-1000px.png</image:loc><image:caption>happysignals-andrew-1000px</image:caption><image:title>happysignals-andrew-1000px</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Employee%20Images/happysignals-sami_aarnio.png</image:loc><image:caption>happysignals-sami_aarnio</image:caption><image:title>happysignals-sami_aarnio</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Employee%20Images/happysignals-pasi_nikkanen.png</image:loc><image:caption>happysignals-pasi_nikkanen</image:caption><image:title>happysignals-pasi_nikkanen</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Employee%20Images/happysignals-sami_kallio.png</image:loc><image:caption>happysignals-sami_kallio</image:caption><image:title>happysignals-sami_kallio</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Personnel/happysignals-melissa-1000px.png</image:loc><image:caption>happysignals-melissa-1000px</image:caption><image:title>happysignals-melissa-1000px</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Katie%20Bates.png</image:loc><image:caption>Katie Bates</image:caption><image:title>Katie Bates</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Personnel/happysignals-james-osborne-image-square.png</image:loc><image:caption>happysignals-james-osborne-image-square</image:caption><image:title>happysignals-james-osborne-image-square</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hero-founders.png</image:loc><image:caption>hero-founders</image:caption><image:title>hero-founders</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/founders.png</image:loc><image:caption>founders</image:caption><image:title>founders</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hero-spacer.gif</image:loc><image:caption>hero-spacer</image:caption><image:title>hero-spacer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Employee%20Images/happysignals-audrey-headshot.png</image:loc><image:caption>happysignals-audrey-headshot</image:caption><image:title>happysignals-audrey-headshot</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Personnel/greg-golding.png</image:loc><image:caption>greg-golding</image:caption><image:title>greg-golding</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2023-02-02</lastmod></url><url><loc>https://www.happysignals.com/happiness-score</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Screenshot%202020-12-16%20at%2018.03.26.png</image:loc><image:caption>Screenshot 2020-12-16 at 18.03.26</image:caption><image:title>Screenshot 2020-12-16 at 18.03.26</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Hero%20Banner%20Background%20and%20Images/happiness_score-1.png</image:loc><image:caption>happiness_score-1</image:caption><image:title>happiness_score-1</image:title></image:image><lastmod>2021-05-04</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/campari</loc><lastmod>2022-03-14</lastmod></url><url><loc>https://www.happysignals.com/learning-center/product-video-05</loc><lastmod>2026-02-23</lastmod></url><url><loc>https://www.happysignals.com/platform-in-action-webinar</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20webinar-header.jpg</image:loc><image:caption>Product webinar-header</image:caption><image:title>Product webinar-header</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Header-webinar%20(3).png</image:loc><image:caption>Header-webinar (3)</image:caption><image:title>Header-webinar (3)</image:title></image:image><lastmod>2025-09-29</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/happysignals-1-million-in-growth-funding-from-vendep-capital</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Article-SDI.png</image:loc><image:caption>Article-SDI</image:caption><image:title>Article-SDI</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/jimmy_fitzegerald_from_servicenow_join_happysignals_experience_management.png</image:loc><image:caption>jimmy_fitzegerald_from_servicenow_join_happysignals_experience_management</image:caption><image:title>jimmy_fitzegerald_from_servicenow_join_happysignals_experience_management</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/vendep-capital.png</image:loc><image:caption>vendep-capital</image:caption><image:title>vendep-capital</image:title></image:image><lastmod>2022-01-20</lastmod></url><url><loc>https://www.happysignals.com/blog/podcast-motivation-of-service-desk-agents</loc><image:image><image:loc>https://www.happysignals.com/hubfs/2.-Motivation-of-Service-Desk-Agents.jpg</image:loc><image:caption>2.-Motivation-of-Service-Desk-Agents</image:caption><image:title>2.-Motivation-of-Service-Desk-Agents</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP12_Motivate%20Service%20Desk.png</image:loc><image:caption>Blog image_HI15_EP12_Motivate Service Desk</image:caption><image:title>Blog image_HI15_EP12_Motivate Service Desk</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Lessons%20from%20Old%20-%20School%20Metrics_%20The%20Limits%20of%20Utilization.png</image:loc><image:caption>Lessons from Old - School Metrics_ The Limits of Utilization</image:caption><image:title>Lessons from Old - School Metrics_ The Limits of Utilization</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><lastmod>2024-09-26</lastmod></url><url><loc>https://www.happysignals.com/blog/founders-story-happysignals</loc><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/Imported_Blog_Media/happysignals-story-journey.png</image:loc><image:caption>happysignals-story-journey</image:caption><image:title>happysignals-story-journey</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-founders-sami_kallio-sami_aarnio-pasi_nikkanen.png</image:loc><image:caption>happysignals-founders-sami_kallio-sami_aarnio-pasi_nikkanen</image:caption><image:title>happysignals-founders-sami_kallio-sami_aarnio-pasi_nikkanen</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/Imported_Blog_Media/happysignals-story.png</image:loc><image:caption>happysignals-story</image:caption><image:title>happysignals-story</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Episode%2023%20-%20Steps%20to%20Happiness%20Cover.png</image:loc><image:caption>Episode 23 - Steps to Happiness Cover</image:caption><image:title>Episode 23 - Steps to Happiness Cover</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/9.-Happiest-Enterprise-2019---Finnish-Postal-Company.jpg</image:loc><image:caption>9.-Happiest-Enterprise-2019---Finnish-Postal-Company</image:caption><image:title>9.-Happiest-Enterprise-2019---Finnish-Postal-Company</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/Imported_Blog_Media/happysignals-story2.jpg</image:loc><image:caption>happysignals-story2</image:caption><image:title>happysignals-story2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2025-05-19</lastmod></url><url><loc>https://www.happysignals.com/learning-center/why-human-centric-it-experience-management</loc><lastmod>2026-02-23</lastmod></url><url><loc>https://www.happysignals.com/blog/donna-xanthidis-and-sharon-aggarwal-on-going-beyond-csat</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Signature/happysignals-mark-bewick-email.png</image:loc><image:caption>happysignals-mark-bewick-email</image:caption><image:title>happysignals-mark-bewick-email</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/131-donna-sharon-meet-the-practitioners.png</image:loc><image:caption>131-donna-sharon-meet-the-practitioners</image:caption><image:title>131-donna-sharon-meet-the-practitioners</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image__7%20More%20Reasons(1).png</image:loc><image:caption>Blog image__7 More Reasons(1)</image:caption><image:title>Blog image__7 More Reasons(1)</image:title></image:image><lastmod>2026-02-26</lastmod></url><url><loc>https://www.happysignals.com/price-inquiry</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/packages.svg</image:loc><image:caption>packages</image:caption><image:title>packages</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/xla-management-happysignals-hero.png</image:loc><image:caption>xla-management-happysignals-hero</image:caption><image:title>xla-management-happysignals-hero</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos-ServicePartners-HappySignals-1.png</image:loc><image:caption>Logos-ServicePartners-HappySignals-1</image:caption><image:title>Logos-ServicePartners-HappySignals-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/reseller-partners-2024.png</image:loc><image:caption>reseller-partners-2024</image:caption><image:title>reseller-partners-2024</image:title></image:image><lastmod>2026-05-25</lastmod></url><url><loc>https://www.happysignals.com/blog/15-tips-for-starting-with-it-experience-management</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_Tips%20for%20starting%20ITXM.png</image:loc><image:caption>Blog image_Tips for starting ITXM</image:caption><image:title>Blog image_Tips for starting ITXM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/time_to_maturity.svg</image:loc><image:caption>time_to_maturity</image:caption><image:title>time_to_maturity</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20share%20image-2.png</image:loc><image:caption>Social share image-2</image:caption><image:title>Social share image-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20share%20image-3.png</image:loc><image:caption>Social share image-3</image:caption><image:title>Social share image-3</image:title></image:image><lastmod>2025-07-31</lastmod></url><url><loc>https://www.happysignals.com/avoid-failure-in-digital-transformation-projects</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/logo-valtori_1.svg</image:loc><image:caption>logo-valtori_1</image:caption><image:title>logo-valtori_1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/reckitt-logo.svg</image:loc><image:caption>reckitt-logo</image:caption><image:title>reckitt-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Side%20Images/side-image-sami_kallio_resized.jpeg</image:loc><image:caption>side-image-sami_kallio_resized</image:caption><image:title>side-image-sami_kallio_resized</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Infographic%20Digital%20Transformation.png</image:loc><image:caption>Infographic Digital Transformation</image:caption><image:title>Infographic Digital Transformation</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-avanti-west-coast.svg</image:loc><image:caption>logo-avanti-west-coast</image:caption><image:title>logo-avanti-west-coast</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Metso_Logo_2023.svg</image:loc><image:caption>Metso_Logo_2023</image:caption><image:title>Metso_Logo_2023</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/shopping_cart_with_watermelon-proper-size.png</image:loc><image:caption>shopping_cart_with_watermelon-proper-size</image:caption><image:title>shopping_cart_with_watermelon-proper-size</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Side%20Images/side-image-pasi_nikkanen_resized.jpeg</image:loc><image:caption>side-image-pasi_nikkanen_resized</image:caption><image:title>side-image-pasi_nikkanen_resized</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Asset%201.svg</image:loc><image:caption>Asset 1</image:caption><image:title>Asset 1</image:title></image:image><lastmod>2025-12-15</lastmod></url><url><loc>https://www.happysignals.com/blog/what-makes-enterprise-it-endusers-happy-in-2021</loc><image:image><image:loc>https://www.happysignals.com/hubfs/ITSM-png.png</image:loc><image:caption>ITSM-png</image:caption><image:title>ITSM-png</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Remote%20Work-png.png</image:loc><image:caption>Remote Work-png</image:caption><image:title>Remote Work-png</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP3_Global%20IT%20Experience%20(1).png</image:loc><image:caption>Blog image_HI15_EP3_Global IT Experience (1)</image:caption><image:title>Blog image_HI15_EP3_Global IT Experience (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP5_Happiness%20Score.png</image:loc><image:caption>Blog image_HI15_EP5_Happiness Score</image:caption><image:title>Blog image_HI15_EP5_Happiness Score</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Keeping%20the%20End%20-%20User%20in%20End%20-%20User%20Experience.png</image:loc><image:caption>Blog image_ Keeping the End - User in End - User Experience</image:caption><image:title>Blog image_ Keeping the End - User in End - User Experience</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Slide3-png-1.png</image:loc><image:caption>Slide3-png-1</image:caption><image:title>Slide3-png-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20post-Happy-in-15-Global-IT-Experience.png</image:loc><image:caption>Social post-Happy-in-15-Global-IT-Experience</image:caption><image:title>Social post-Happy-in-15-Global-IT-Experience</image:title></image:image><lastmod>2025-12-15</lastmod></url><url><loc>https://www.happysignals.com/supplier-portal</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Hero%20Banner%20Background%20and%20Images/mediakit_hero.png</image:loc><image:caption>mediakit_hero</image:caption><image:title>mediakit_hero</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2026-03-10</lastmod></url><url><loc>https://www.happysignals.com/blog/why-continual-improvement-needs-employee-experience-data</loc><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/Slide21.png</image:loc><image:caption>Slide21</image:caption><image:title>Slide21</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_Case%20Study_%20Continual%20Improvement%20Success%20Through%20End%20-%20User%20Happiness.png</image:loc><image:caption>Blog_Case Study_ Continual Improvement Success Through End - User Happiness</image:caption><image:title>Blog_Case Study_ Continual Improvement Success Through End - User Happiness</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP6_Experience%20shared%20goal.png</image:loc><image:caption>Blog image_HI15_EP6_Experience shared goal</image:caption><image:title>Blog image_HI15_EP6_Experience shared goal</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/Reassignments-IT-incidents-H2-22.png</image:loc><image:caption>Reassignments-IT-incidents-H2-22</image:caption><image:title>Reassignments-IT-incidents-H2-22</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_Continual%20Improvement%20(1).png</image:loc><image:caption>Blog image_Continual Improvement (1)</image:caption><image:title>Blog image_Continual Improvement (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-09-26</lastmod></url><url><loc>https://www.happysignals.com/learning-center/people-first-approach-to-it-decision-making-xlas</loc><lastmod>2026-02-23</lastmod></url><url><loc>https://www.happysignals.com/blog/using-it-experience-management-in-it-decision-making</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20How%20to%20Create%20the%20Business%20Case%20for%20IT%20Experience%20Management(1).png</image:loc><image:caption>Blog image_ How to Create the Business Case for IT Experience Management(1)</image:caption><image:title>Blog image_ How to Create the Business Case for IT Experience Management(1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Practical%20Examples%20of%20Using%20ITXM%20in%20IT%20Decision%20Making.png</image:loc><image:caption>Practical Examples of Using ITXM in IT Decision Making</image:caption><image:title>Practical Examples of Using ITXM in IT Decision Making</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20Blog%20Image_%20Using%20ITXM%20in%20Other%20Business%20Functions.png</image:loc><image:caption>Blog Image_ Blog Image_ Using ITXM in Other Business Functions</image:caption><image:title>Blog Image_ Blog Image_ Using ITXM in Other Business Functions</image:title></image:image><lastmod>2025-01-16</lastmod></url><url><loc>https://www.happysignals.com/blog/forget-csat-scores-heres-what-end-users-really-think-of-it-support</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Are%20You%20Overly%20Focused%20on%20Not%20Failing%2c%20Rather%20Than%20Succeeding%2c%20with%20IT%20Support_.png</image:loc><image:caption>Blog image_ Are You Overly Focused on Not Failing, Rather Than Succeeding, with IT Support_</image:caption><image:title>Blog image_ Are You Overly Focused on Not Failing, Rather Than Succeeding, with IT Support_</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/signature/signature-sakari-kyro%CC%88.png</image:loc><image:caption>signature-sakari-kyrö</image:caption><image:title>signature-sakari-kyrö</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Forget%20CSAT%20Scores%2c%20Here%E2%80%99s%20What%20End-Users%20Really%20Think%20of%20IT%20Support.png</image:loc><image:caption>Blog image_ Forget CSAT Scores, Here’s What End-Users Really Think of IT Support</image:caption><image:title>Blog image_ Forget CSAT Scores, Here’s What End-Users Really Think of IT Support</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Perception%20vs.%20Technical%20Performance%20Data.png</image:loc><image:caption>Blog image_ Perception vs. Technical Performance Data</image:caption><image:title>Blog image_ Perception vs. Technical Performance Data</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/product/data-collection</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/We%20measure%20happiness.mp4/medium.jpg</video:thumbnail_loc><video:title>We measure happiness</video:title><video:description>We measure happiness</video:description><video:content_loc>https://www.happysignals.com/hubfs/We%20measure%20happiness.mp4</video:content_loc><video:duration>6</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/The%20more%20types%20of%20data%2c%20the%20merrier.png</image:loc><image:caption>The more types of data, the merrier</image:caption><image:title>The more types of data, the merrier</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/Benchmark-01.svg</image:loc><image:caption>Benchmark-01</image:caption><image:title>Benchmark-01</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/How%20do%20you%20measure.svg</image:loc><image:caption>How do you measure</image:caption><image:title>How do you measure</image:title></image:image><lastmod>2026-06-10</lastmod></url><url><loc>https://www.happysignals.com/human-centric-it-experience-management-webinar</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/Finance%20product%20mockup.jpg</image:loc><image:caption>Finance product mockup</image:caption><image:title>Finance product mockup</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Screenshot%202025-07-01%20at%209.54.48.png</image:loc><image:caption>Screenshot 2025-07-01 at 9.54.48</image:caption><image:title>Screenshot 2025-07-01 at 9.54.48</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2025-09-03</lastmod></url><url><loc>https://www.happysignals.com/blog/12-tips-for-better-it-decision-making-using-experience-data</loc><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_Continual%20Improvement%20Explained.png</image:loc><image:caption>Blog_Continual Improvement Explained</image:caption><image:title>Blog_Continual Improvement Explained</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Three%20W%20ays%20G%20ood%20ITXM%20Makes%20ITSM%20B%20etter.png</image:loc><image:caption>Three W ays G ood ITXM Makes ITSM B etter</image:caption><image:title>Three W ays G ood ITXM Makes ITSM B etter</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/X%20Tips%20for%20Better%20Decision%20Making.png</image:loc><image:caption>X Tips for Better Decision Making</image:caption><image:title>X Tips for Better Decision Making</image:title></image:image><lastmod>2024-07-04</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/nestle</loc><lastmod>2024-03-21</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/australian-national-university</loc><lastmod>2025-06-19</lastmod></url><url><loc>https://www.happysignals.com/blog/its-going-all-in-on-employee-experience-but-where-does-hr-fit-in</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_Tips%20for%20starting%20ITXM.png</image:loc><image:caption>Blog image_Tips for starting ITXM</image:caption><image:title>Blog image_Tips for starting ITXM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Signature/signature-katie-bates.png</image:loc><image:caption>signature-katie-bates</image:caption><image:title>signature-katie-bates</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/EX-Index_Forrester.png</image:loc><image:caption>EX-Index_Forrester</image:caption><image:title>EX-Index_Forrester</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Whyaye-Webinar-Email%20banner.png</image:loc><image:caption>Whyaye-Webinar-Email banner</image:caption><image:title>Whyaye-Webinar-Email banner</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_partnership_EX%20IT%20HR-1.png</image:loc><image:caption>Blog image_partnership_EX IT HR-1</image:caption><image:title>Blog image_partnership_EX IT HR-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20share%20image.png</image:loc><image:caption>Social share image</image:caption><image:title>Social share image</image:title></image:image><lastmod>2021-10-27</lastmod></url><url><loc>https://www.happysignals.com/customers/danish-crown</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Dev%20Assets/brand-layers.svg</image:loc><image:caption>brand-layers</image:caption><image:title>brand-layers</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Danish-Crown-NEW-smaller-1.png</image:loc><image:caption>Danish-Crown-NEW-smaller-1</image:caption><image:title>Danish-Crown-NEW-smaller-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Group%202071.png</image:loc><image:caption>Group 2071</image:caption><image:title>Group 2071</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Maria%20copy.png</image:loc><image:caption>Maria copy</image:caption><image:title>Maria copy</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Dannish-Crown-Graph-01.png</image:loc><image:caption>Dannish-Crown-Graph-01</image:caption><image:title>Dannish-Crown-Graph-01</image:title></image:image><lastmod>2022-12-12</lastmod></url><url><loc>https://www.happysignals.com/blog/create-a-remote-first-culture-drive-employee-happiness</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Remote%20First%20Pyramid.png</image:loc><image:caption>Remote First Pyramid</image:caption><image:title>Remote First Pyramid</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Remote%20Work%20Ex%20%20-%20Sneak%20Peek-2.png</image:loc><image:caption>Remote Work Ex  - Sneak Peek-2</image:caption><image:title>Remote Work Ex  - Sneak Peek-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Remote%20First%20Culture%20Thumbnail.png</image:loc><image:caption>Remote First Culture Thumbnail</image:caption><image:title>Remote First Culture Thumbnail</image:title></image:image><lastmod>2024-11-12</lastmod></url><url><loc>https://www.happysignals.com/blog/overcoming-objections-to-itxm</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Overcoming%20Objections%20to%20ITXM.png</image:loc><image:caption>Overcoming Objections to ITXM</image:caption><image:title>Overcoming Objections to ITXM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20Aligning%20Priorities%20for%20Improvement.png</image:loc><image:caption>Blog Image_ Aligning Priorities for Improvement</image:caption><image:title>Blog Image_ Aligning Priorities for Improvement</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20The%20Financial%20Impact%20of%20Interruptions.png</image:loc><image:caption>Blog image_ The Financial Impact of Interruptions</image:caption><image:title>Blog image_ The Financial Impact of Interruptions</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Roy%20Atkinson.jpg</image:loc><image:caption>Roy Atkinson</image:caption><image:title>Roy Atkinson</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HS-1.png</image:loc><image:caption>HS-1</image:caption><image:title>HS-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2024-08-22</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/hdi-why-xlas-might-be-better-than-traditional-metrics-for-measuring-it-business-alignment</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Article-SDI.png</image:loc><image:caption>Article-SDI</image:caption><image:title>Article-SDI</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/technology-g716f297f8_1280.jpg</image:loc><image:caption>technology-g716f297f8_1280</image:caption><image:title>technology-g716f297f8_1280</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/jimmy_fitzegerald_from_servicenow_join_happysignals_experience_management.png</image:loc><image:caption>jimmy_fitzegerald_from_servicenow_join_happysignals_experience_management</image:caption><image:title>jimmy_fitzegerald_from_servicenow_join_happysignals_experience_management</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2024-08-14</lastmod></url><url><loc>https://www.happysignals.com/blog/are-you-overly-focused-on-not-failing-rather-than-succeeding-with-it-support</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Forget%20CSAT%20Scores%2c%20Here%E2%80%99s%20What%20End-Users%20Really%20Think%20of%20IT%20Support.png</image:loc><image:caption>Blog image_ Forget CSAT Scores, Here’s What End-Users Really Think of IT Support</image:caption><image:title>Blog image_ Forget CSAT Scores, Here’s What End-Users Really Think of IT Support</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Are%20You%20Overly%20Focused%20on%20Not%20Failing%2c%20Rather%20Than%20Succeeding%2c%20with%20IT%20Support_.png</image:loc><image:caption>Blog image_ Are You Overly Focused on Not Failing, Rather Than Succeeding, with IT Support_</image:caption><image:title>Blog image_ Are You Overly Focused on Not Failing, Rather Than Succeeding, with IT Support_</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Why%20IT%20Support%20is%20Really%20People%20Support.png</image:loc><image:caption>Why IT Support is Really People Support</image:caption><image:title>Why IT Support is Really People Support</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2023-05-17</lastmod></url><url><loc>https://www.happysignals.com/blog/podcast-top-itsm-trends-to-watch-in-2019-by-cioreview.com</loc><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/7.-CIO-Interview---Virgin-Trains%2c-John-Sullivan.jpg</image:loc><image:caption>7.-CIO-Interview---Virgin-Trains,-John-Sullivan</image:caption><image:title>7.-CIO-Interview---Virgin-Trains,-John-Sullivan</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/12.%20CIOReview%20-%20Top%20Trends%202019.jpg</image:loc><image:caption>12. CIOReview - Top Trends 2019</image:caption><image:title>12. CIOReview - Top Trends 2019</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/watermelons-in-a-bowl-happysignals.jpg</image:loc><image:caption>watermelons-in-a-bowl-happysignals</image:caption><image:title>watermelons-in-a-bowl-happysignals</image:title></image:image><lastmod>2019-11-05</lastmod></url><url><loc>https://www.happysignals.com/partners-nexthink-draft2</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Signature/signature-katie-bates.png</image:loc><image:caption>signature-katie-bates</image:caption><image:title>signature-katie-bates</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Nexthink%20and%20HappySignals%20IT%20Experience.png</image:loc><image:caption>Nexthink and HappySignals IT Experience</image:caption><image:title>Nexthink and HappySignals IT Experience</image:title></image:image><lastmod>2026-06-11</lastmod></url><url><loc>https://www.happysignals.com/hug23</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Frame%208253.png</image:loc><image:caption>Frame 8253</image:caption><image:title>Frame 8253</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Frame%208254.png</image:loc><image:caption>Frame 8254</image:caption><image:title>Frame 8254</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HUG-Helsinki.png</image:loc><image:caption>HUG-Helsinki</image:caption><image:title>HUG-Helsinki</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Frame%208255.png</image:loc><image:caption>Frame 8255</image:caption><image:title>Frame 8255</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hug.png</image:loc><image:caption>hug</image:caption><image:title>hug</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2023-06-08</lastmod></url><url><loc>https://www.happysignals.com/how-customers-and-msps-benefit-from-experience-management</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20MSPs%20and%20the%20Need%20for%20Experience%20Management.png</image:loc><image:caption>Blog image_ MSPs and the Need for Experience Management</image:caption><image:title>Blog image_ MSPs and the Need for Experience Management</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/MSP-triangle-1080x1080-no-SLA.png</image:loc><image:caption>MSP-triangle-1080x1080-no-SLA</image:caption><image:title>MSP-triangle-1080x1080-no-SLA</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image__7%20More%20Reasons(1).png</image:loc><image:caption>Blog image__7 More Reasons(1)</image:caption><image:title>Blog image__7 More Reasons(1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Create%20an%20ITXM.png</image:loc><image:caption>Blog Image_ How to Create an ITXM</image:caption><image:title>Blog Image_ How to Create an ITXM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/MSP%20banner-Download.png</image:loc><image:caption>MSP banner-Download</image:caption><image:title>MSP banner-Download</image:title></image:image><lastmod>2024-12-09</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/equinor</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/wilhelmsen</loc><lastmod>2022-11-13</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/the-latest-happysignals-experience-data-offers-valuable-insights-for-it-service-providers</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20The%20Importance%20of%20Experience%20Management%20to%20CIOs.png</image:loc><image:caption>Blog image_ The Importance of Experience Management to CIOs</image:caption><image:title>Blog image_ The Importance of Experience Management to CIOs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Form_image_HSR.png</image:loc><image:caption>Form_image_HSR</image:caption><image:title>Form_image_HSR</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><lastmod>2023-03-22</lastmod></url><url><loc>https://www.happysignals.com/blog/podcast-jesper-hansen-from-region-midtjylland-providing-experience-for-hospitals</loc><image:image><image:loc>https://www.happysignals.com/hubfs/15.-Emphatic-Building-The-Future-of-Offices-with-Tomi-Teikko.jpg</image:loc><image:caption>15.-Emphatic-Building-The-Future-of-Offices-with-Tomi-Teikko</image:caption><image:title>15.-Emphatic-Building-The-Future-of-Offices-with-Tomi-Teikko</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/11-Jesper-Hansen-from-Region-Midtjylland_Providing-Experience-for-Hospitals.jpg</image:loc><image:caption>11-Jesper-Hansen-from-Region-Midtjylland_Providing-Experience-for-Hospitals</image:caption><image:title>11-Jesper-Hansen-from-Region-Midtjylland_Providing-Experience-for-Hospitals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/13.-How-does-Service-Management-fit-into-Employee-Experience-Equation--Author-Jacob-Morgan.jpg</image:loc><image:caption>13.-How-does-Service-Management-fit-into-Employee-Experience-Equation--Author-Jacob-Morgan</image:caption><image:title>13.-How-does-Service-Management-fit-into-Employee-Experience-Equation--Author-Jacob-Morgan</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/learning-center/product-video-06</loc><lastmod>2026-02-23</lastmod></url><url><loc>https://www.happysignals.com/blog/employee-experience-vs-customer-satisfaction-why-you-need-to-know-the-difference</loc><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-founders-sami_kallio-sami_aarnio-pasi_nikkanen.png</image:loc><image:caption>happysignals-founders-sami_kallio-sami_aarnio-pasi_nikkanen</image:caption><image:title>happysignals-founders-sami_kallio-sami_aarnio-pasi_nikkanen</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Virgin%20Trains%20-%20John%20Sullivan%20-%20next%20to%20train.png</image:loc><image:caption>Virgin Trains - John Sullivan - next to train</image:caption><image:title>Virgin Trains - John Sullivan - next to train</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/cambridge-associates</loc><lastmod>2021-07-14</lastmod></url><url><loc>https://www.happysignals.com/blog/the-dangers-of-relying-on-dex-tools-alone</loc><image:image><image:loc>https://www.happysignals.com/hubfs/8.-Alan-Norris-from-ServiceNow.jpg</image:loc><image:caption>8.-Alan-Norris-from-ServiceNow</image:caption><image:title>8.-Alan-Norris-from-ServiceNow</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Picture1.png</image:loc><image:caption>Picture1</image:caption><image:title>Picture1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20XLA%20-%20The%20Dangers%20of%20Relying%20on%20DEX%20Tools%20Alone.png</image:loc><image:caption>Blog image_ XLA - The Dangers of Relying on DEX Tools Alone</image:caption><image:title>Blog image_ XLA - The Dangers of Relying on DEX Tools Alone</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_develop%20channels%20ServiceNow.png</image:loc><image:caption>Blog image_develop channels ServiceNow</image:caption><image:title>Blog image_develop channels ServiceNow</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-03-28</lastmod></url><url><loc>https://www.happysignals.com/blog/the-compliance-nightmare-when-it-experience-debt-compromises-security</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_XLA_mistakes-1.png</image:loc><image:caption>Blog_XLA_mistakes-1</image:caption><image:title>Blog_XLA_mistakes-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/43.%20%23XLA%20-%20Experience%20is%20More%20Than%20an%20Agreement.png</image:loc><image:caption>43. #XLA - Experience is More Than an Agreement</image:caption><image:title>43. #XLA - Experience is More Than an Agreement</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20share%20image.png</image:loc><image:caption>Social share image</image:caption><image:title>Social share image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2025-06-17</lastmod></url><url><loc>https://www.happysignals.com/blog/podcast-it-support-profiles</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Episode%2023%20-%20Steps%20to%20Happiness%20Cover.png</image:loc><image:caption>Episode 23 - Steps to Happiness Cover</image:caption><image:title>Episode 23 - Steps to Happiness Cover</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/44.%20%23XLA%20-%20Employee%20Experience%20with%20Roy%20Atkinson%20part%202.png</image:loc><image:caption>44. #XLA - Employee Experience with Roy Atkinson part 2</image:caption><image:title>44. #XLA - Employee Experience with Roy Atkinson part 2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/6.%20IT-Support-Profiles.jpg</image:loc><image:caption>6. IT-Support-Profiles</image:caption><image:title>6. IT-Support-Profiles</image:title></image:image><lastmod>2019-11-06</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/ceoworld-what-ceos-should-expect-from-their-cios-in-2022</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/Importance%20of%20XLAs.jpg</image:loc><image:caption>Importance of XLAs</image:caption><image:title>Importance of XLAs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/transformation-gb18a8de88_1280.jpg</image:loc><image:caption>transformation-gb18a8de88_1280</image:caption><image:title>transformation-gb18a8de88_1280</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/CIOs%202022.jpg</image:loc><image:caption>CIOs 2022</image:caption><image:title>CIOs 2022</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/happysignals-raises-12m-to-transform-it-decision-making-with-human-centric-data-and-ai</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20raises%20%E2%82%AC12M-featured%20(1).png</image:loc><image:caption>HappySignals raises €12M-featured (1)</image:caption><image:title>HappySignals raises €12M-featured (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals-Nexthink-Featured%20image-smiles%20(2).png</image:loc><image:caption>HappySignals-Nexthink-Featured image-smiles (2)</image:caption><image:title>HappySignals-Nexthink-Featured image-smiles (2)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20raises%20%E2%82%AC12M-featured%20(2)%20(1).png</image:loc><image:caption>HappySignals raises €12M-featured (2) (1)</image:caption><image:title>HappySignals raises €12M-featured (2) (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2024-04-24</lastmod></url><url><loc>https://www.happysignals.com/blog/itsm-in-2025-solving-the-talent-gap-and-rethinking-service-management</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/25.%20ITSM%20Trends%20with%20Stephen%20Mann%20(TINY).jpg</image:loc><image:caption>25. ITSM Trends with Stephen Mann (TINY)</image:caption><image:title>25. ITSM Trends with Stephen Mann (TINY)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/signature/signature-sakari-kyro%CC%88.png</image:loc><image:caption>signature-sakari-kyrö</image:caption><image:title>signature-sakari-kyrö</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/A%20Practical%20Approach%20to%20Succeeding%20with%20XLAs.png</image:loc><image:caption>A Practical Approach to Succeeding with XLAs</image:caption><image:title>A Practical Approach to Succeeding with XLAs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20share%20image-1.png</image:loc><image:caption>Social share image-1</image:caption><image:title>Social share image-1</image:title></image:image><lastmod>2025-07-23</lastmod></url><url><loc>https://www.happysignals.com/blog/a-people-first-approach-to-it-decision-making-and-xlas</loc><image:image><image:loc>https://www.happysignals.com/hubfs/43.%20%23XLA%20-%20Experience%20is%20More%20Than%20an%20Agreement.png</image:loc><image:caption>43. #XLA - Experience is More Than an Agreement</image:caption><image:title>43. #XLA - Experience is More Than an Agreement</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Why%20XLAs.png</image:loc><image:caption>Blog image_ Why XLAs</image:caption><image:title>Blog image_ Why XLAs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Gain%20Senior%20Leadership%20Buy-in%20for%20IT%20Experience%20Management%20(ITXM).png</image:loc><image:caption>Blog Image_ How to Gain Senior Leadership Buy-in for IT Experience Management (ITXM)</image:caption><image:title>Blog Image_ How to Gain Senior Leadership Buy-in for IT Experience Management (ITXM)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><lastmod>2025-03-06</lastmod></url><url><loc>https://www.happysignals.com/global-it-benchmark-2026</loc><image:image><image:loc>https://www.happysignals.com/hubfs/featured%20image-Benchmark%202026.png</image:loc><image:caption>featured image-Benchmark 2026</image:caption><image:title>featured image-Benchmark 2026</image:title></image:image><lastmod>2026-07-16</lastmod></url><url><loc>https://www.happysignals.com/drive-quality-assured-outsourcing</loc><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_impact-tiny.png</image:loc><image:caption>usecase_impact-tiny</image:caption><image:title>usecase_impact-tiny</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Create%20an%20ITXM.png</image:loc><image:caption>Blog Image_ How to Create an ITXM</image:caption><image:title>Blog Image_ How to Create an ITXM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_improve-tiny.png</image:loc><image:caption>usecase_improve-tiny</image:caption><image:title>usecase_improve-tiny</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Hero%20Banner%20Background%20and%20Images/MSP-Scale.png</image:loc><image:caption>MSP-Scale</image:caption><image:title>MSP-Scale</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_wheel.png</image:loc><image:caption>usecase_wheel</image:caption><image:title>usecase_wheel</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/CIO.png</image:loc><image:caption>CIO</image:caption><image:title>CIO</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image__7%20More%20Reasons(1).png</image:loc><image:caption>Blog image__7 More Reasons(1)</image:caption><image:title>Blog image__7 More Reasons(1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Katie%20Bates2.png</image:loc><image:caption>Katie Bates2</image:caption><image:title>Katie Bates2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/IT%20Specialist.png</image:loc><image:caption>IT Specialist</image:caption><image:title>IT Specialist</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Head%20of%20Global%20Service%20Delivery.png</image:loc><image:caption>Head of Global Service Delivery</image:caption><image:title>Head of Global Service Delivery</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_sharedata.png</image:loc><image:caption>usecase_sharedata</image:caption><image:title>usecase_sharedata</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_survey-tiny-1.png</image:loc><image:caption>usecase_survey-tiny-1</image:caption><image:title>usecase_survey-tiny-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/IT%20Service%20Manager.png</image:loc><image:caption>IT Service Manager</image:caption><image:title>IT Service Manager</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20MSPs%20and%20the%20Need%20for%20Experience%20Management.png</image:loc><image:caption>Blog image_ MSPs and the Need for Experience Management</image:caption><image:title>Blog image_ MSPs and the Need for Experience Management</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Partner%20Logos-NB.png</image:loc><image:caption>Global Partner Logos-NB</image:caption><image:title>Global Partner Logos-NB</image:title></image:image><lastmod>2025-01-14</lastmod></url><url><loc>https://www.happysignals.com/blog/how-to-develop-channels-with-experience-data-in-servicenow</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/8.-Alan-Norris-from-ServiceNow.jpg</image:loc><image:caption>8.-Alan-Norris-from-ServiceNow</image:caption><image:title>8.-Alan-Norris-from-ServiceNow</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_develop%20channels%20ServiceNow.png</image:loc><image:caption>Blog image_develop channels ServiceNow</image:caption><image:title>Blog image_develop channels ServiceNow</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20XLA%20-%20The%20Dangers%20of%20Relying%20on%20DEX%20Tools%20Alone.png</image:loc><image:caption>Blog image_ XLA - The Dangers of Relying on DEX Tools Alone</image:caption><image:title>Blog image_ XLA - The Dangers of Relying on DEX Tools Alone</image:title></image:image><lastmod>2021-07-20</lastmod></url><url><loc>https://www.happysignals.com/blog</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20post%20-%20Is%20CSAT%20Enough_-1.png</image:loc><image:caption>Social post - Is CSAT Enough_-1</image:caption><image:title>Social post - Is CSAT Enough_-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20share%20image-2.png</image:loc><image:caption>Social share image-2</image:caption><image:title>Social share image-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20share%20image-3.png</image:loc><image:caption>Social share image-3</image:caption><image:title>Social share image-3</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Shaun%20Brown%20-%20csat%20interview.png</image:loc><image:caption>Shaun Brown - csat interview</image:caption><image:title>Shaun Brown - csat interview</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/131-donna-sharon-meet-the-practitioners.png</image:loc><image:caption>131-donna-sharon-meet-the-practitioners</image:caption><image:title>131-donna-sharon-meet-the-practitioners</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image__7%20More%20Reasons(1).png</image:loc><image:caption>Blog image__7 More Reasons(1)</image:caption><image:title>Blog image__7 More Reasons(1)</image:title></image:image><lastmod>2026-01-22</lastmod></url><url><loc>https://www.happysignals.com/blog/insights-into-global-it-service-leaders-experience-management</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Executive%20Blog%20Summary%20-%20Social%20Image.png</image:loc><image:caption>Executive Blog Summary - Social Image</image:caption><image:title>Executive Blog Summary - Social Image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/May%2014th%20Blog%20post-3.png</image:loc><image:caption>May 14th Blog post-3</image:caption><image:title>May 14th Blog post-3</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Screenshot%202019-07-08%2009.22.09.png</image:loc><image:caption>Screenshot 2019-07-08 09.22.09</image:caption><image:title>Screenshot 2019-07-08 09.22.09</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happiness_score_internal_vs_external.png</image:loc><image:caption>happiness_score_internal_vs_external</image:caption><image:title>happiness_score_internal_vs_external</image:title></image:image><lastmod>2020-10-02</lastmod></url><url><loc>https://www.happysignals.com/blog/what-challenges-does-human-centric-it-solve</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Slide3.png</image:loc><image:caption>Slide3</image:caption><image:title>Slide3</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/the-watermelon-effect-described.png</image:loc><image:caption>the-watermelon-effect-described</image:caption><image:title>the-watermelon-effect-described</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP1_IT%20Challenges_small-1.png</image:loc><image:caption>Blog image_HI15_EP1_IT Challenges_small-1</image:caption><image:title>Blog image_HI15_EP1_IT Challenges_small-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Slide2.png</image:loc><image:caption>Slide2</image:caption><image:title>Slide2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happy%20in%2015.png</image:loc><image:caption>Happy in 15</image:caption><image:title>Happy in 15</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Shaun%20Brown%20-%20csat%20interview.png</image:loc><image:caption>Shaun Brown - csat interview</image:caption><image:title>Shaun Brown - csat interview</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP8_Human%20sensors.png</image:loc><image:caption>Blog image_HI15_EP8_Human sensors</image:caption><image:title>Blog image_HI15_EP8_Human sensors</image:title></image:image><lastmod>2024-02-26</lastmod></url><url><loc>https://www.happysignals.com/blog/the-history-of-the-watermelon-effect-in-it</loc><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/The%20History%20of%20the%20Watermelon%20Effect%20in%20IT.png</image:loc><image:caption>The History of the Watermelon Effect in IT</image:caption><image:title>The History of the Watermelon Effect in IT</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image__7%20Reasons.png</image:loc><image:caption>Blog image__7 Reasons</image:caption><image:title>Blog image__7 Reasons</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image__7%20More%20Reasons(1).png</image:loc><image:caption>Blog image__7 More Reasons(1)</image:caption><image:title>Blog image__7 More Reasons(1)</image:title></image:image><lastmod>2025-11-15</lastmod></url><url><loc>https://www.happysignals.com/itxm-best-practice-recognize-job-well-done</loc><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-best-practice-recognize-job-well-done.png</image:loc><image:caption>itxm-best-practice-recognize-job-well-done</image:caption><image:title>itxm-best-practice-recognize-job-well-done</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-best-practice-job-well-done-sharing.png</image:loc><image:caption>itxm-best-practice-job-well-done-sharing</image:caption><image:title>itxm-best-practice-job-well-done-sharing</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/mentions-in-happysignals.png</image:loc><image:caption>mentions-in-happysignals</image:caption><image:title>mentions-in-happysignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-certification-hero-card.png</image:loc><image:caption>itxm-certification-hero-card</image:caption><image:title>itxm-certification-hero-card</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Framework/ITXM_pdf_banner_without_CTA.png</image:loc><image:caption>ITXM_pdf_banner_without_CTA</image:caption><image:title>ITXM_pdf_banner_without_CTA</image:title></image:image><lastmod>2023-10-09</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/scottish-government</loc><lastmod>2026-06-17</lastmod></url><url><loc>https://www.happysignals.com/blog/8-reasons-why-the-belief-that-employee-experience-doesnt-matter-to-msps-is-flawed</loc><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image__7%20Reasons.png</image:loc><image:caption>Blog image__7 Reasons</image:caption><image:title>Blog image__7 Reasons</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/2022-15-Insourced_Outsourced_Happiness.svg</image:loc><image:caption>2022-15-Insourced_Outsourced_Happiness</image:caption><image:title>2022-15-Insourced_Outsourced_Happiness</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20MSPs%20and%20the%20Need%20for%20Experience%20Management.png</image:loc><image:caption>Blog image_ MSPs and the Need for Experience Management</image:caption><image:title>Blog image_ MSPs and the Need for Experience Management</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image__7%20More%20Reasons(1).png</image:loc><image:caption>Blog image__7 More Reasons(1)</image:caption><image:title>Blog image__7 More Reasons(1)</image:title></image:image><lastmod>2024-07-10</lastmod></url><url><loc>https://www.happysignals.com/global-it-experience-benchmark-2025</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/benchmark_data.png</image:loc><image:caption>benchmark_data</image:caption><image:title>benchmark_data</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Office%20environment.svg</image:loc><image:caption>Office environment</image:caption><image:title>Office environment</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Experience%20varies%20by%20region.svg</image:loc><image:caption>Experience varies by region</image:caption><image:title>Experience varies by region</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Internal-78-1.svg</image:loc><image:caption>Internal-78-1</image:caption><image:title>Internal-78-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Lost%20time%20shows%20differences.svg</image:loc><image:caption>Lost time shows differences</image:caption><image:title>Lost time shows differences</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/%E2%82%AC160-560x315.svg</image:loc><image:caption>€160-560x315</image:caption><image:title>€160-560x315</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Experience%20across%20IT%20touchpoints.svg</image:loc><image:caption>Experience across IT touchpoints</image:caption><image:title>Experience across IT touchpoints</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Systematic%20use%20of%20data.svg</image:loc><image:caption>Systematic use of data</image:caption><image:title>Systematic use of data</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/%E2%80%9CThe%20number%20one%20driver%20of%20survey%20fatigue%20was.svg</image:loc><image:caption>“The number one driver of survey fatigue was</image:caption><image:title>“The number one driver of survey fatigue was</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/IT%20communication.svg</image:loc><image:caption>IT communication</image:caption><image:title>IT communication</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Remote%20work.svg</image:loc><image:caption>Remote work</image:caption><image:title>Remote work</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/The%20same%20principles%20apply.svg</image:loc><image:caption>The same principles apply</image:caption><image:title>The same principles apply</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Service%20portals%20and%20enterprise%20applications.svg</image:loc><image:caption>Service portals and enterprise applications</image:caption><image:title>Service portals and enterprise applications</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Benchmark%20across%20ticket-based%20Support%20functions.svg</image:loc><image:caption>Benchmark across ticket-based Support functions</image:caption><image:title>Benchmark across ticket-based Support functions</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Ticket%20reassignments-560x315.svg</image:loc><image:caption>Ticket reassignments-560x315</image:caption><image:title>Ticket reassignments-560x315</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Benchmark%20across%20ticket-based.svg</image:loc><image:caption>Benchmark across ticket-based</image:caption><image:title>Benchmark across ticket-based</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/What%20are%20the%20support%20profiles_-square-Big-Text.svg</image:loc><image:caption>What are the support profiles_-square-Big-Text</image:caption><image:title>What are the support profiles_-square-Big-Text</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/IT%20showing%20the%20way.svg</image:loc><image:caption>IT showing the way</image:caption><image:title>IT showing the way</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Header-04%20(1).svg</image:loc><image:caption>Header-04 (1)</image:caption><image:title>Header-04 (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Featured%20image%20-%20The%20latest%20Global%20IT%20Experience%20Benchmark%20report%20is%20out%20now.png</image:loc><image:caption>Featured image - The latest Global IT Experience Benchmark report is out now</image:caption><image:title>Featured image - The latest Global IT Experience Benchmark report is out now</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/13%25-560x315.svg</image:loc><image:caption>13%-560x315</image:caption><image:title>13%-560x315</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Incidents-%2B80-2.svg</image:loc><image:caption>Incidents-+80-2</image:caption><image:title>Incidents-+80-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/13%25x80%25-Graph.svg</image:loc><image:caption>13%x80%-Graph</image:caption><image:title>13%x80%-Graph</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Industry%20differences.svg</image:loc><image:caption>Industry differences</image:caption><image:title>Industry differences</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/IT%20understanding%20and%20training.svg</image:loc><image:caption>IT understanding and training</image:caption><image:title>IT understanding and training</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Devices%20and%20applications.svg</image:loc><image:caption>Devices and applications</image:caption><image:title>Devices and applications</image:title></image:image><lastmod>2026-05-05</lastmod></url><url><loc>https://www.happysignals.com/blog/the-common-continual-improvement-opportunities-identified-through-experience-data</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_Continual%20Improvement%20(1).png</image:loc><image:caption>Blog image_Continual Improvement (1)</image:caption><image:title>Blog image_Continual Improvement (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Lost%20time-Table.png</image:loc><image:caption>Lost time-Table</image:caption><image:title>Lost time-Table</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20How%20to%20Create%20the%20Business%20Case%20for%20IT%20Experience%20Management(2).png</image:loc><image:caption>Blog image_ How to Create the Business Case for IT Experience Management(2)</image:caption><image:title>Blog image_ How to Create the Business Case for IT Experience Management(2)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Keeping%20the%20End%20-%20User%20in%20End%20-%20User%20Experience.png</image:loc><image:caption>Blog image_ Keeping the End - User in End - User Experience</image:caption><image:title>Blog image_ Keeping the End - User in End - User Experience</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Slide3-4.png</image:loc><image:caption>Slide3-4</image:caption><image:title>Slide3-4</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/blog/motivate-your-service-desk-with-experience-management</loc><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/2.-Motivation-of-Service-Desk-Agents.jpg</image:loc><image:caption>2.-Motivation-of-Service-Desk-Agents</image:caption><image:title>2.-Motivation-of-Service-Desk-Agents</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP12_Motivate%20Service%20Desk.png</image:loc><image:caption>Blog image_HI15_EP12_Motivate Service Desk</image:caption><image:title>Blog image_HI15_EP12_Motivate Service Desk</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/38.%20%23XLA%20-%20Why%20SLAs%20Miss%20the%20Reality%20of%20a%20Situation%2c%20with%20TOPdesks%20Hannah%20Price%20(TINY).png</image:loc><image:caption>38. #XLA - Why SLAs Miss the Reality of a Situation, with TOPdesks Hannah Price (TINY)</image:caption><image:title>38. #XLA - Why SLAs Miss the Reality of a Situation, with TOPdesks Hannah Price (TINY)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2024-09-26</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/itsm.tools-using-experience-feedback-to-up-it-service-desk-analyst-motivation</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/Motivator.png</image:loc><image:caption>Motivator</image:caption><image:title>Motivator</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/The%20Importance%20of%20IT%20Support%20to%20Perceptions%20of%20IT%E2%80%99s%20Value.jpeg</image:loc><image:caption>The Importance of IT Support to Perceptions of IT’s Value</image:caption><image:title>The Importance of IT Support to Perceptions of IT’s Value</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/IT%20Strategy.png</image:loc><image:caption>IT Strategy</image:caption><image:title>IT Strategy</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/enfo</loc><lastmod>2022-04-29</lastmod></url><url><loc>https://www.happysignals.com/global-it-experience-benchmark-2024</loc><image:image><image:loc>https://www.happysignals.com/hubfs/h22023-global%20it%20experience%20benchmark.png</image:loc><image:caption>Benchmark scores for internal IT Experience among HappySignals customers</image:caption><image:title>h22023-global it experience benchmark</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2023%20Global%20IT%20Experience%20Benchmark/New%20Tinified/HappySignals-IT-Experience-Benchmark-34.png</image:loc><image:caption>HappySignals-IT-Experience-Benchmark-34</image:caption><image:title>HappySignals-IT-Experience-Benchmark-34</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_5_HSReport.png</image:loc><image:caption>Chapter_5_HSReport</image:caption><image:title>Chapter_5_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2023%20Global%20IT%20Experience%20Benchmark/New%20Tinified/HappySignals-IT-Experience-Benchmark-35.png</image:loc><image:caption>HappySignals-IT-Experience-Benchmark-35</image:caption><image:title>HappySignals-IT-Experience-Benchmark-35</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_3_HSReport.png</image:loc><image:caption>Chapter_3_HSReport</image:caption><image:title>Chapter_3_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2023%20Global%20IT%20Experience%20Benchmark/New%20Tinified/HappySignals-IT-Experience-Benchmark-10.png</image:loc><image:caption>HappySignals-IT-Experience-Benchmark-10</image:caption><image:title>HappySignals-IT-Experience-Benchmark-10</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20IT%20Experience%20Benchmark%20Report%20Full%20Year%202023%20-%20%20Featured%20Image.png</image:loc><image:caption>Global IT Experience Benchmark Report Full Year 2023 -  Featured Image</image:caption><image:title>Global IT Experience Benchmark Report Full Year 2023 -  Featured Image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2023%20Global%20IT%20Experience%20Benchmark/Slide15.png</image:loc><image:caption>Slide15</image:caption><image:title>Slide15</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2023%20Global%20IT%20Experience%20Benchmark/New%20Tinified/HappySignals-IT-Experience-Benchmark-37.png</image:loc><image:caption>HappySignals-IT-Experience-Benchmark-37</image:caption><image:title>HappySignals-IT-Experience-Benchmark-37</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2023%20Global%20IT%20Experience%20Benchmark/New%20Tinified/HappySignals-IT-Experience-Benchmark-23.png</image:loc><image:caption>HappySignals-IT-Experience-Benchmark-23</image:caption><image:title>HappySignals-IT-Experience-Benchmark-23</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2023%20Global%20IT%20Experience%20Benchmark/New%20Tinified/HappySignals-IT-Experience-Benchmark-5.png</image:loc><image:caption>HappySignals-IT-Experience-Benchmark-5</image:caption><image:title>HappySignals-IT-Experience-Benchmark-5</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/benchmark_data.png</image:loc><image:caption>benchmark_data</image:caption><image:title>benchmark_data</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%20Score/line.svg</image:loc><image:caption>line</image:caption><image:title>line</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2023%20Global%20IT%20Experience%20Benchmark/HappySignals-IT-Experience-Benchmark-8.png</image:loc><image:caption>HappySignals-IT-Experience-Benchmark-8</image:caption><image:title>HappySignals-IT-Experience-Benchmark-8</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H1%202023/H1_23_Global_IT_Experience_Benchmark-Response-rate-varies-between-countries.png</image:loc><image:caption>H1_23_Global_IT_Experience_Benchmark-Response-rate-varies-between-countries</image:caption><image:title>H1_23_Global_IT_Experience_Benchmark-Response-rate-varies-between-countries</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/H12023-Global%20IT%20Experience%20Benchmark_Webinar%20Presentation.png</image:loc><image:caption>H12023-Global IT Experience Benchmark_Webinar Presentation</image:caption><image:title>H12023-Global IT Experience Benchmark_Webinar Presentation</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2023%20Global%20IT%20Experience%20Benchmark/New%20Tinified/HappySignals-IT-Experience-Benchmark-14.png</image:loc><image:caption>HappySignals-IT-Experience-Benchmark-14</image:caption><image:title>HappySignals-IT-Experience-Benchmark-14</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H1%202023/Customer-graph-12m-first-year-Benchmark-H1-2023.png</image:loc><image:caption>Customer-graph-12m-first-year-Benchmark-H1-2023</image:caption><image:title>Customer-graph-12m-first-year-Benchmark-H1-2023</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2023%20Global%20IT%20Experience%20Benchmark/HappySignals-IT-Experience-Benchmark-18.png</image:loc><image:caption>HappySignals-IT-Experience-Benchmark-18</image:caption><image:title>HappySignals-IT-Experience-Benchmark-18</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_4_HSReport.png</image:loc><image:caption>Chapter_4_HSReport</image:caption><image:title>Chapter_4_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-global-it-benchmark-hero%20(1).png</image:loc><image:caption>happysignals-global-it-benchmark-hero (1)</image:caption><image:title>happysignals-global-it-benchmark-hero (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_1_HSReport.png</image:loc><image:caption>Chapter_1_HSReport</image:caption><image:title>Chapter_1_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/2023-global%20it%20experience%20benchmark_webinar.png</image:loc><image:caption>2023-global it experience benchmark_webinar</image:caption><image:title>2023-global it experience benchmark_webinar</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2023%20Global%20IT%20Experience%20Benchmark/New%20Tinified/HappySignals-IT-Experience-Benchmark-38.png</image:loc><image:caption>HappySignals-IT-Experience-Benchmark-38</image:caption><image:title>HappySignals-IT-Experience-Benchmark-38</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2023%20Global%20IT%20Experience%20Benchmark/HappySignals-IT-Experience-Benchmark-7.png</image:loc><image:caption>HappySignals-IT-Experience-Benchmark-7</image:caption><image:title>HappySignals-IT-Experience-Benchmark-7</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2023%20Global%20IT%20Experience%20Benchmark/HappySignals-IT-Experience-Benchmark-19.png</image:loc><image:caption>HappySignals-IT-Experience-Benchmark-19</image:caption><image:title>HappySignals-IT-Experience-Benchmark-19</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2023%20Global%20IT%20Experience%20Benchmark/New%20Tinified/HappySignals-IT-Experience-Benchmark-22.png</image:loc><image:caption>HappySignals-IT-Experience-Benchmark-22</image:caption><image:title>HappySignals-IT-Experience-Benchmark-22</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/2023-Global-IT-Experience-Benchmark-Report-Download.png</image:loc><image:caption>2023-Global-IT-Experience-Benchmark-Report-Download</image:caption><image:title>2023-Global-IT-Experience-Benchmark-Report-Download</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/2023-13-80-lost-time-from-incidents.png</image:loc><image:caption>2023-13-80-lost-time-from-incidents</image:caption><image:title>2023-13-80-lost-time-from-incidents</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2023%20Global%20IT%20Experience%20Benchmark/HappySignals-IT-Experience-Benchmark-17.png</image:loc><image:caption>HappySignals-IT-Experience-Benchmark-17</image:caption><image:title>HappySignals-IT-Experience-Benchmark-17</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_2_HSReport.png</image:loc><image:caption>Chapter_2_HSReport</image:caption><image:title>Chapter_2_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Brighttalk_HSR_thumbnail.png</image:loc><image:caption>Brighttalk_HSR_thumbnail</image:caption><image:title>Brighttalk_HSR_thumbnail</image:title></image:image><lastmod>2025-05-20</lastmod></url><url><loc>https://www.happysignals.com/hug25</loc><image:image><image:loc>https://www.happysignals.com/hubfs/HUG23-1.png</image:loc><image:caption>HUG23-1</image:caption><image:title>HUG23-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hug24-25.png</image:loc><image:caption>hug24-25</image:caption><image:title>hug24-25</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Sharon.svg</image:loc><image:caption>Sharon</image:caption><image:title>Sharon</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ALDI.png</image:loc><image:caption>ALDI</image:caption><image:title>ALDI</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hug24-helsinki2.png</image:loc><image:caption>hug24-helsinki2</image:caption><image:title>hug24-helsinki2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HUG-2023-Sami.png</image:loc><image:caption>HUG-2023-Sami</image:caption><image:title>HUG-2023-Sami</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hug.png</image:loc><image:caption>hug</image:caption><image:title>hug</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Hug-2025-Header.png</image:loc><image:caption>Hug-2025-Header</image:caption><image:title>Hug-2025-Header</image:title></image:image><lastmod>2025-05-13</lastmod></url><url><loc>https://www.happysignals.com/blog/choosing-the-best-method-for-xla-introduction-in-your-organization</loc><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-founders-sami_kallio-sami_aarnio-pasi_nikkanen.png</image:loc><image:caption>happysignals-founders-sami_kallio-sami_aarnio-pasi_nikkanen</image:caption><image:title>happysignals-founders-sami_kallio-sami_aarnio-pasi_nikkanen</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Choosing%20the%20Best%20Method%20for%20XLA%20Introduction%20in%20Your%20Organization.png</image:loc><image:caption>Blog image_ Choosing the Best Method for XLA Introduction in Your Organization</image:caption><image:title>Blog image_ Choosing the Best Method for XLA Introduction in Your Organization</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/6.%20IT-Support-Profiles.jpg</image:loc><image:caption>6. IT-Support-Profiles</image:caption><image:title>6. IT-Support-Profiles</image:title></image:image><lastmod>2023-12-07</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/valmet</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/privacy-policy-whistleblowing</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Hero%20Banner%20Background%20and%20Images/happiness_score-1.png</image:loc><image:caption>happiness_score-1</image:caption><image:title>happiness_score-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2025-12-31</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/sdi-and-happysignals</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/jimmy_fitzegerald_from_servicenow_join_happysignals_experience_management.png</image:loc><image:caption>jimmy_fitzegerald_from_servicenow_join_happysignals_experience_management</image:caption><image:title>jimmy_fitzegerald_from_servicenow_join_happysignals_experience_management</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Article-SDI.png</image:loc><image:caption>Article-SDI</image:caption><image:title>Article-SDI</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/vendep-capital.png</image:loc><image:caption>vendep-capital</image:caption><image:title>vendep-capital</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2022-01-20</lastmod></url><url><loc>https://www.happysignals.com/trends-driving-it-experience-management</loc><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Market%20Trends/Market_trend_hero.png</image:loc><image:caption>Market_trend_hero</image:caption><image:title>Market_trend_hero</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20%20Trends%20Driving%20IT%20Experience%20Management.png</image:loc><image:caption>Blog image_  Trends Driving IT Experience Management</image:caption><image:title>Blog image_  Trends Driving IT Experience Management</image:title></image:image><lastmod>2024-12-19</lastmod></url><url><loc>https://www.happysignals.com/global-it-experience-benchmark-2022h1</loc><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-07-Happiness_by_Channel-1.png</image:loc><image:caption>2022-07-Happiness_by_Channel-1</image:caption><image:title>2022-07-Happiness_by_Channel-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-02-Requests_Lost_Time_Happiness.png</image:loc><image:caption>2022-02-Requests_Lost_Time_Happiness</image:caption><image:title>2022-02-Requests_Lost_Time_Happiness</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_5_HSReport.png</image:loc><image:caption>Chapter_5_HSReport</image:caption><image:title>Chapter_5_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-06-Channel_usage_Incidents-2.png</image:loc><image:caption>2022-06-Channel_usage_Incidents-2</image:caption><image:title>2022-06-Channel_usage_Incidents-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/benchmark_data.png</image:loc><image:caption>benchmark_data</image:caption><image:title>benchmark_data</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-13-Happiness_company_size%20-%20with%20lost%20time%20-%20weighted.png</image:loc><image:caption>2022-13-Happiness_company_size - with lost time - weighted</image:caption><image:title>2022-13-Happiness_company_size - with lost time - weighted</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/DEX%20&amp;%20ITXM.png</image:loc><image:caption>DEX &amp; ITXM</image:caption><image:title>DEX &amp; ITXM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%20Score/line.svg</image:loc><image:caption>line</image:caption><image:title>line</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-12-Channel%20usage%20for%20IT%20Requests-1.png</image:loc><image:caption>2022-12-Channel usage for IT Requests-1</image:caption><image:title>2022-12-Channel usage for IT Requests-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-02-Remote-Work-Happiness-Lost-Time-1.png</image:loc><image:caption>2022-02-Remote-Work-Happiness-Lost-Time-1</image:caption><image:title>2022-02-Remote-Work-Happiness-Lost-Time-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_2_HSReport.png</image:loc><image:caption>Chapter_2_HSReport</image:caption><image:title>Chapter_2_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_4_HSReport.png</image:loc><image:caption>Chapter_4_HSReport</image:caption><image:title>Chapter_4_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-02-Incidents_Lost_Time_Happiness.svg</image:loc><image:caption>2022-02-Incidents_Lost_Time_Happiness</image:caption><image:title>2022-02-Incidents_Lost_Time_Happiness</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-18-Remote_work_Factors-Positive.png</image:loc><image:caption>2022-18-Remote_work_Factors-Positive</image:caption><image:title>2022-18-Remote_work_Factors-Positive</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-01-Area%20Happiness.png</image:loc><image:caption>2022-01-Area Happiness</image:caption><image:title>2022-01-Area Happiness</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_3_HSReport.png</image:loc><image:caption>Chapter_3_HSReport</image:caption><image:title>Chapter_3_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-09-Support%20Profiles.png</image:loc><image:caption>2022-09-Support Profiles</image:caption><image:title>2022-09-Support Profiles</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-02-Incidents_Lost_Time_Happiness.png</image:loc><image:caption>2022-02-Incidents_Lost_Time_Happiness</image:caption><image:title>2022-02-Incidents_Lost_Time_Happiness</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-10-Support%20Profiles-2.png</image:loc><image:caption>2022-10-Support Profiles-2</image:caption><image:title>2022-10-Support Profiles-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/2022-02-80-percent-lost-time-from-12-percent-of-tickets-sanker.png</image:loc><image:caption>2022-02-80-percent-lost-time-from-12-percent-of-tickets-sanker</image:caption><image:title>2022-02-80-percent-lost-time-from-12-percent-of-tickets-sanker</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_1_HSReport.png</image:loc><image:caption>Chapter_1_HSReport</image:caption><image:title>Chapter_1_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-14c-Industry%20Happiness_weighted-2.png</image:loc><image:caption>2022-14c-Industry Happiness_weighted-2</image:caption><image:title>2022-14c-Industry Happiness_weighted-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HSR_pdf_download_banner.png</image:loc><image:caption>HSR_pdf_download_banner</image:caption><image:title>HSR_pdf_download_banner</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HS_Report_hero.png</image:loc><image:caption>HS_Report_hero</image:caption><image:title>HS_Report_hero</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-03b-Incidents_Factors-Neutral.png</image:loc><image:caption>2022-03b-Incidents_Factors-Neutral</image:caption><image:title>2022-03b-Incidents_Factors-Neutral</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-16-countries-2.png</image:loc><image:caption>2022-16-countries-2</image:caption><image:title>2022-16-countries-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-03-Incidents_Factors-All.png</image:loc><image:caption>2022-03-Incidents_Factors-All</image:caption><image:title>2022-03-Incidents_Factors-All</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-04-Ticket%20Reassignments.png</image:loc><image:caption>2022-04-Ticket Reassignments</image:caption><image:title>2022-04-Ticket Reassignments</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-08-LostTime_by_Channel-1.png</image:loc><image:caption>2022-08-LostTime_by_Channel-1</image:caption><image:title>2022-08-LostTime_by_Channel-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Brighttalk_HSR_thumbnail.png</image:loc><image:caption>Brighttalk_HSR_thumbnail</image:caption><image:title>Brighttalk_HSR_thumbnail</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-03a-Incidents_Factors-Positive.png</image:loc><image:caption>2022-03a-Incidents_Factors-Positive</image:caption><image:title>2022-03a-Incidents_Factors-Positive</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-19-Remote_work_Factors-Neutral-1.png</image:loc><image:caption>2022-19-Remote_work_Factors-Neutral-1</image:caption><image:title>2022-19-Remote_work_Factors-Neutral-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-15-Insourced_Outsourced_Happiness-1.png</image:loc><image:caption>2022-15-Insourced_Outsourced_Happiness-1</image:caption><image:title>2022-15-Insourced_Outsourced_Happiness-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-20-Remote_work_Factors-Negative-1.png</image:loc><image:caption>2022-20-Remote_work_Factors-Negative-1</image:caption><image:title>2022-20-Remote_work_Factors-Negative-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/2021H2-Report_Social-banner_1%20-%20tiny.png</image:loc><image:caption>2021H2-Report_Social-banner_1 - tiny</image:caption><image:title>2021H2-Report_Social-banner_1 - tiny</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/IT%20Benchmark%20report%20H1%202022/2022-03c-Incidents_Factors-Negative.png</image:loc><image:caption>2022-03c-Incidents_Factors-Negative</image:caption><image:title>2022-03c-Incidents_Factors-Negative</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/2022-02-Lost-Time-Distribution-1.png</image:loc><image:caption>2022-02-Lost-Time-Distribution-1</image:caption><image:title>2022-02-Lost-Time-Distribution-1</image:title></image:image><lastmod>2023-02-23</lastmod></url><url><loc>https://www.happysignals.com/blog/focusing-your-continual-improvement-investments-through-the-lens-of-experience</loc><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_How%20the%20ITXM%20Framework%20Integrates%20with%20Continual%20Improvement.png</image:loc><image:caption>Blog_How the ITXM Framework Integrates with Continual Improvement</image:caption><image:title>Blog_How the ITXM Framework Integrates with Continual Improvement</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_Continual%20Improvement%20Investments.png</image:loc><image:caption>Blog_Continual Improvement Investments</image:caption><image:title>Blog_Continual Improvement Investments</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20How%20to%20Create%20the%20Business%20Case%20for%20IT%20Experience%20Management(2).png</image:loc><image:caption>Blog image_ How to Create the Business Case for IT Experience Management(2)</image:caption><image:title>Blog image_ How to Create the Business Case for IT Experience Management(2)</image:title></image:image><lastmod>2022-03-17</lastmod></url><url><loc>https://www.happysignals.com/blog/kalmars-journey-from-it-metrics-to-experience-intelligence</loc><image:image><image:loc>https://www.happysignals.com/hubfs/T1YFWTBRS-U07L8HAMFJP-ed48986e46bf-192.png</image:loc><image:caption>T1YFWTBRS-U07L8HAMFJP-ed48986e46bf-192</image:caption><image:title>T1YFWTBRS-U07L8HAMFJP-ed48986e46bf-192</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/watermelons-in-a-bowl-happysignals.jpg</image:loc><image:caption>watermelons-in-a-bowl-happysignals</image:caption><image:title>watermelons-in-a-bowl-happysignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/29.%20What%20Impacts%20Employee%20Experience%20in%20ServiceNow_.jpg</image:loc><image:caption>29. What Impacts Employee Experience in ServiceNow_</image:caption><image:title>29. What Impacts Employee Experience in ServiceNow_</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20post%20-%20Is%20CSAT%20Enough_-1.png</image:loc><image:caption>Social post - Is CSAT Enough_-1</image:caption><image:title>Social post - Is CSAT Enough_-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2026-05-27</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/rb</loc><lastmod>2022-01-20</lastmod></url><url><loc>https://www.happysignals.com/blog/tips-get-started-employee-experience</loc><image:image><image:loc>https://www.happysignals.com/hubfs/7.-CIO-Interview---Virgin-Trains%2c-John-Sullivan.jpg</image:loc><image:caption>7.-CIO-Interview---Virgin-Trains,-John-Sullivan</image:caption><image:title>7.-CIO-Interview---Virgin-Trains,-John-Sullivan</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/12.%20CIOReview%20-%20Top%20Trends%202019.jpg</image:loc><image:caption>12. CIOReview - Top Trends 2019</image:caption><image:title>12. CIOReview - Top Trends 2019</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/product/analytics</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/Red%20light%2c%20green%20light.%20Where%20to%20look_.svg</image:loc><image:caption>Red light, green light. Where to look_</image:caption><image:title>Red light, green light. Where to look_</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/Open%20Feedback%20Summary.svg</image:loc><image:caption>Open Feedback Summary</image:caption><image:title>Open Feedback Summary</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/We%20deliver%20data%2c%20you%20make%20decisions.png</image:loc><image:caption>We deliver data, you make decisions</image:caption><image:title>We deliver data, you make decisions</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/See%20the%20story%20behind%20the%20score.svg</image:loc><image:caption>See the story behind the score</image:caption><image:title>See the story behind the score</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/Neg-Make%20sense%20of%20it%20all%20%E2%80%94%20fast-02.svg</image:loc><image:caption>Neg-Make sense of it all — fast-02</image:caption><image:title>Neg-Make sense of it all — fast-02</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/Anyone%20can%20be%20an%20analyst-02.svg</image:loc><image:caption>Anyone can be an analyst-02</image:caption><image:title>Anyone can be an analyst-02</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/Filter%20data%20in%20a%20few%20clicks-02-1.svg</image:loc><image:caption>Filter data in a few clicks-02-1</image:caption><image:title>Filter data in a few clicks-02-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2026-06-10</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/varian</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/blog/podcast-empathic-building-the-future-of-office-work-with-tomi-teikko</loc><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/15.-Emphatic-Building-The-Future-of-Offices-with-Tomi-Teikko.jpg</image:loc><image:caption>15.-Emphatic-Building-The-Future-of-Offices-with-Tomi-Teikko</image:caption><image:title>15.-Emphatic-Building-The-Future-of-Offices-with-Tomi-Teikko</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/13.-How-does-Service-Management-fit-into-Employee-Experience-Equation--Author-Jacob-Morgan.jpg</image:loc><image:caption>13.-How-does-Service-Management-fit-into-Employee-Experience-Equation--Author-Jacob-Morgan</image:caption><image:title>13.-How-does-Service-Management-fit-into-Employee-Experience-Equation--Author-Jacob-Morgan</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/11-Jesper-Hansen-from-Region-Midtjylland_Providing-Experience-for-Hospitals.jpg</image:loc><image:caption>11-Jesper-Hansen-from-Region-Midtjylland_Providing-Experience-for-Hospitals</image:caption><image:title>11-Jesper-Hansen-from-Region-Midtjylland_Providing-Experience-for-Hospitals</image:title></image:image><lastmod>2023-02-06</lastmod></url><url><loc>https://www.happysignals.com/fujitsu</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/RS86312_WLS%20Explainer%20Video%20-%20Customer%20Experience%20Center%20(CEC)%20(1).mp4/medium.jpg</video:thumbnail_loc><video:title>HappySignals – Supporting Fujitsu HX Workspace</video:title><video:description>RS86312_WLS Explainer Video - Customer Experience Center (CEC) (1)</video:description><video:content_loc>https://www.happysignals.com/hubfs/RS86312_WLS%20Explainer%20Video%20-%20Customer%20Experience%20Center%20(CEC)%20(1).mp4</video:content_loc><video:duration>92</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Final-How%20to%20Use%20Experience%20Data%20for%20Smarter%20IT%20Decisions%20and%20Continuous%20Improvement%20-_1.mp4/medium.jpg</video:thumbnail_loc><video:title>Final-How to Use Experience Data for Smarter IT Decisions and Continuous Improvement -_1</video:title><video:description>Final-How to Use Experience Data for Smarter IT Decisions and Continuous Improvement -_1</video:description><video:content_loc>https://www.happysignals.com/hubfs/Final-How%20to%20Use%20Experience%20Data%20for%20Smarter%20IT%20Decisions%20and%20Continuous%20Improvement%20-_1.mp4</video:content_loc><video:duration>1542</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/Employee%20Images/happysignals-melissa-email.png</image:loc><image:caption>happysignals-melissa-email</image:caption><image:title>happysignals-melissa-email</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM_Wheel.png</image:loc><image:caption>ITXM_Wheel</image:caption><image:title>ITXM_Wheel</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Fujitsu%20hero3.png</image:loc><image:caption>Fujitsu hero3</image:caption><image:title>Fujitsu hero3</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/andrew%20davis%20fujitsu.png</image:loc><image:caption>andrew davis fujitsu</image:caption><image:title>andrew davis fujitsu</image:title></image:image><lastmod>2025-06-05</lastmod></url><url><loc>https://www.happysignals.com/blog/the-it-experience-management-itxm-landscape</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20Blog%20Image_%20Using%20ITXM%20in%20Other%20Business%20Functions.png</image:loc><image:caption>Blog Image_ Blog Image_ Using ITXM in Other Business Functions</image:caption><image:title>Blog Image_ Blog Image_ Using ITXM in Other Business Functions</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20%20The%20IT%20Experience%20Management%20(ITXM)%20landscape%20in%20late%202023.png</image:loc><image:caption>Blog image_  The IT Experience Management (ITXM) landscape in late 2023</image:caption><image:title>Blog image_  The IT Experience Management (ITXM) landscape in late 2023</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/mark-and-prashant.jpg</image:loc><image:caption>mark-and-prashant</image:caption><image:title>mark-and-prashant</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-02-08</lastmod></url><url><loc>https://www.happysignals.com/blog/slas-are-green-employees-are-red-from-frustration</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image__7%20More%20Reasons(1).png</image:loc><image:caption>Blog image__7 More Reasons(1)</image:caption><image:title>Blog image__7 More Reasons(1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20SLAs%20are%20green%2c%20employees%20are%20red%20from%20frustration.png</image:loc><image:caption>Blog Image_ SLAs are green, employees are red from frustration</image:caption><image:title>Blog Image_ SLAs are green, employees are red from frustration</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20It%E2%80%99s%20Time%20for%20Your%20IT%20Service%20Desk%20Strategies%20to%20Refocus%20from%20Cost%20to%20Business%20Value.png</image:loc><image:caption>Blog image_ It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value</image:caption><image:title>Blog image_ It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_The%20Real%20Cost%20of%20Reassigning.png</image:loc><image:caption>Blog image_The Real Cost of Reassigning</image:caption><image:title>Blog image_The Real Cost of Reassigning</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2026-02-25</lastmod></url><url><loc>https://www.happysignals.com/blog/how-to-create-an-it-experience-management-itxm-strategy</loc><image:image><image:loc>https://www.happysignals.com/hubfs/AI%20in%20ITSM_%20Avoiding%20the%20Hype%20and%20Focusing%20on%20Value.png</image:loc><image:caption>AI in ITSM_ Avoiding the Hype and Focusing on Value</image:caption><image:title>AI in ITSM_ Avoiding the Hype and Focusing on Value</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Create%20an%20ITXM.png</image:loc><image:caption>Blog Image_ How to Create an ITXM</image:caption><image:title>Blog Image_ How to Create an ITXM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Make%20IT%20Experience%20Management%20(ITXM)%20Quick%20Wins.png</image:loc><image:caption>Blog Image_ How to Make IT Experience Management (ITXM) Quick Wins</image:caption><image:title>Blog Image_ How to Make IT Experience Management (ITXM) Quick Wins</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2025-02-13</lastmod></url><url><loc>https://www.happysignals.com/blog/cio-agenda-in-2023-predictions-from-roy-atkinson</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Roy%20Atkinson%20What%20IT%20talked%20about%20in%202022%20andpredictions%20for%202023%20(2).png</image:loc><image:caption>Blog image_ Roy Atkinson What IT talked about in 2022 andpredictions for 2023 (2)</image:caption><image:title>Blog image_ Roy Atkinson What IT talked about in 2022 andpredictions for 2023 (2)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/9.-Happiest-Enterprise-2019---Finnish-Postal-Company.jpg</image:loc><image:caption>9.-Happiest-Enterprise-2019---Finnish-Postal-Company</image:caption><image:title>9.-Happiest-Enterprise-2019---Finnish-Postal-Company</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/6.%20IT-Support-Profiles.jpg</image:loc><image:caption>6. IT-Support-Profiles</image:caption><image:title>6. IT-Support-Profiles</image:title></image:image><lastmod>2023-01-10</lastmod></url><url><loc>https://www.happysignals.com/blog/better-it-decision-making-through-experience-data-and-insight</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Future%20of%20support%20-%20crowdsourced%20view.png</image:loc><image:caption>Future of support - crowdsourced view</image:caption><image:title>Future of support - crowdsourced view</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Better%20IT%20Decision-Making%20Through%20Experience%20%20Data%20and%20Insight%20(2).png</image:loc><image:caption>Better IT Decision-Making Through Experience  Data and Insight (2)</image:caption><image:title>Better IT Decision-Making Through Experience  Data and Insight (2)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/A%20Practical%20Approach%20to%20Succeeding%20with%20XLAs.png</image:loc><image:caption>A Practical Approach to Succeeding with XLAs</image:caption><image:title>A Practical Approach to Succeeding with XLAs</image:title></image:image><lastmod>2024-06-13</lastmod></url><url><loc>https://www.happysignals.com/blog/podcast-from-it-cost-to-business-value-using-employee-experience</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/30.%20Camparis%20CIO%20Talks%20Employee%20Experience%20(TINY).jpg</image:loc><image:caption>30. Camparis CIO Talks Employee Experience (TINY)</image:caption><image:title>30. Camparis CIO Talks Employee Experience (TINY)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/19.-From-IT-Cost-to-Business-Value.jpg</image:loc><image:caption>19.-From-IT-Cost-to-Business-Value</image:caption><image:title>19.-From-IT-Cost-to-Business-Value</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/44.%20%23XLA%20-%20Employee%20Experience%20with%20Roy%20Atkinson%20part%202.png</image:loc><image:caption>44. #XLA - Employee Experience with Roy Atkinson part 2</image:caption><image:title>44. #XLA - Employee Experience with Roy Atkinson part 2</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/refinitiv</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/blog/at-avanti-west-coast-happiness-is-all-that-matters</loc><image:image><image:loc>https://www.happysignals.com/hubfs/IMG_0736.jpg</image:loc><image:caption>IMG_0736</image:caption><image:title>IMG_0736</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/9.-Happiest-Enterprise-2019---Finnish-Postal-Company.jpg</image:loc><image:caption>9.-Happiest-Enterprise-2019---Finnish-Postal-Company</image:caption><image:title>9.-Happiest-Enterprise-2019---Finnish-Postal-Company</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Virgin%20Trains%20-%20John%20Sullivan%20-%20next%20to%20train.png</image:loc><image:caption>Virgin Trains - John Sullivan - next to train</image:caption><image:title>Virgin Trains - John Sullivan - next to train</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Episode%2023%20-%20Steps%20to%20Happiness%20Cover.png</image:loc><image:caption>Episode 23 - Steps to Happiness Cover</image:caption><image:title>Episode 23 - Steps to Happiness Cover</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/7.-CIO-Interview---Virgin-Trains%2c-John-Sullivan.jpg</image:loc><image:caption>7.-CIO-Interview---Virgin-Trains,-John-Sullivan</image:caption><image:title>7.-CIO-Interview---Virgin-Trains,-John-Sullivan</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/itsm.tools-so-hows-remote-working-doing-in-your-organization</loc><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/The%20Importance%20of%20IT%20Support%20to%20Perceptions%20of%20IT%E2%80%99s%20Value.jpeg</image:loc><image:caption>The Importance of IT Support to Perceptions of IT’s Value</image:caption><image:title>The Importance of IT Support to Perceptions of IT’s Value</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/Remote%20Work-1.png</image:loc><image:caption>Remote Work-1</image:caption><image:title>Remote Work-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/Experience%20Management%20Culture.png</image:loc><image:caption>Experience Management Culture</image:caption><image:title>Experience Management Culture</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/learning-center/how-does-happysignals-work</loc><lastmod>2026-02-23</lastmod></url><url><loc>https://www.happysignals.com/webinar-is-your-csat-stuck</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Is%20your%20CSAT%20stuck.png</image:loc><image:caption>Is your CSAT stuck</image:caption><image:title>Is your CSAT stuck</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sd-manager-buyer-office%20(1).png</image:loc><image:caption>sd-manager-buyer-office (1)</image:caption><image:title>sd-manager-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/service-owner-buyer-office%20(1).png</image:loc><image:caption>service-owner-buyer-office (1)</image:caption><image:title>service-owner-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sdm-buyer-office%20(1).png</image:loc><image:caption>sdm-buyer-office (1)</image:caption><image:title>sdm-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Employee%20Images/pasi-nikkanen-happysignals.jpg</image:loc><image:caption>pasi-nikkanen-happysignals</image:caption><image:title>pasi-nikkanen-happysignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-mark-bewick-1000px.png</image:loc><image:caption>happysignals-mark-bewick-1000px</image:caption><image:title>happysignals-mark-bewick-1000px</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Group%201982249870.png</image:loc><image:caption>Group 1982249870</image:caption><image:title>Group 1982249870</image:title></image:image><lastmod>2026-07-01</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/itsm.tools-why-continual-improvement-needs-experience-data</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Continual%20Improvement.png</image:loc><image:caption>Continual Improvement</image:caption><image:title>Continual Improvement</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/The%20Importance%20of%20IT%20Support%20to%20Perceptions%20of%20IT%E2%80%99s%20Value.jpeg</image:loc><image:caption>The Importance of IT Support to Perceptions of IT’s Value</image:caption><image:title>The Importance of IT Support to Perceptions of IT’s Value</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/IT%20Strategy.png</image:loc><image:caption>IT Strategy</image:caption><image:title>IT Strategy</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/topic/customer-satisfaction-csat</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product%20video-02-%20validated%20surveys%20with%20benchmarking.mp4/medium.jpg</video:thumbnail_loc><video:title>Product video-02- To truly understand what your employees experience (1)</video:title><video:description>Product video-02- validated surveys with benchmarking</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product%20video-02-%20validated%20surveys%20with%20benchmarking.mp4</video:content_loc><video:duration>122</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product%20video%2001-%20The%20what%20and%20the%20why%20behind%20the%20experience-1.mp4/medium.jpg</video:thumbnail_loc><video:title>Product video 01- The what and the why behind the experience-1</video:title><video:description>Product video 01- The what and the why behind the experience-1</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product%20video%2001-%20The%20what%20and%20the%20why%20behind%20the%20experience-1.mp4</video:content_loc><video:duration>81</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product-Video-03-Productivity-measurement.mp4/medium.jpg</video:thumbnail_loc><video:title>Product-Video-03-Productivity-measurement</video:title><video:description>Product-Video-03-Productivity-measurement</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product-Video-03-Productivity-measurement.mp4</video:content_loc><video:duration>94</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product-Video-06-Segments.mp4/medium.jpg</video:thumbnail_loc><video:title>Product-Video-06-Segments</video:title><video:description>Product-Video-06-Segments</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product-Video-06-Segments.mp4</video:content_loc><video:duration>61</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product-Video-05-AI%20Summary.mp4/medium.jpg</video:thumbnail_loc><video:title>Product-Video-05-AI Summary</video:title><video:description>Product-Video-05-AI Summary</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product-Video-05-AI%20Summary.mp4</video:content_loc><video:duration>61</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product-video-04-Response%20rates.mp4/medium.jpg</video:thumbnail_loc><video:title>Product-video-04-Response rates</video:title><video:description>Product-video-04-Response rates</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product-video-04-Response%20rates.mp4</video:content_loc><video:duration>62</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/Asset%201.svg</image:loc><image:caption>Asset 1</image:caption><image:title>Asset 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-avanti-west-coast.svg</image:loc><image:caption>logo-avanti-west-coast</image:caption><image:title>logo-avanti-west-coast</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals-for-ITSM-CTA.png</image:loc><image:caption>HappySignals-for-ITSM-CTA</image:caption><image:title>HappySignals-for-ITSM-CTA</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/logo_equinor.svg</image:loc><image:caption>logo_equinor</image:caption><image:title>logo_equinor</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Shaun%20Brown%20-%20csat%20interview.png</image:loc><image:caption>Shaun Brown - csat interview</image:caption><image:title>Shaun Brown - csat interview</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/reduce-costs.svg</image:loc><image:caption>reduce-costs</image:caption><image:title>reduce-costs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ahlstrom-logo.svg</image:loc><image:caption>ahlstrom-logo</image:caption><image:title>ahlstrom-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hero-rachel-2600px-home.png</image:loc><image:caption>hero-rachel-2600px-home</image:caption><image:title>hero-rachel-2600px-home</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itsm-benchmark-channels.svg</image:loc><image:caption>itsm-benchmark-channels</image:caption><image:title>itsm-benchmark-channels</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/logo_cargotec.svg</image:loc><image:caption>logo_cargotec</image:caption><image:title>logo_cargotec</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/GW%20Logo.svg</image:loc><image:caption>GW Logo</image:caption><image:title>GW Logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/lift-csat.jpg</image:loc><image:caption>lift-csat</image:caption><image:title>lift-csat</image:title></image:image><lastmod>2026-07-17</lastmod></url><url><loc>https://www.happysignals.com/learning-center/how-nestle-it-is-modernizing-itsm-with-experience-management</loc><lastmod>2026-02-23</lastmod></url><url><loc>https://www.happysignals.com/blog/6-more-reasons-why-the-belief-that-employee-experience-doesnt-matter-to-msps-is-flawed</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image__7%20Reasons.png</image:loc><image:caption>Blog image__7 Reasons</image:caption><image:title>Blog image__7 Reasons</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image__7%20More%20Reasons(1).png</image:loc><image:caption>Blog image__7 More Reasons(1)</image:caption><image:title>Blog image__7 More Reasons(1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20MSPs%20and%20the%20Need%20for%20Experience%20Management.png</image:loc><image:caption>Blog image_ MSPs and the Need for Experience Management</image:caption><image:title>Blog image_ MSPs and the Need for Experience Management</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/webinar-practical-guide-to-experience-management</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM_pdf_banner.png</image:loc><image:caption>ITXM_pdf_banner</image:caption><image:title>ITXM_pdf_banner</image:title></image:image><lastmod>2022-01-27</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/metso</loc><lastmod>2025-12-01</lastmod></url><url><loc>https://www.happysignals.com/blog/what-ceos-need-from-their-cios-in-2024</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_Tips%20for%20starting%20ITXM.png</image:loc><image:caption>Blog image_Tips for starting ITXM</image:caption><image:title>Blog image_Tips for starting ITXM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Measure%20Share-1.png</image:loc><image:caption>Measure Share-1</image:caption><image:title>Measure Share-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20What%20CEOs%20Need%20from%20Their%20CIOs%20in%202024.png</image:loc><image:caption>Blog image_ What CEOs Need from Their CIOs in 2024</image:caption><image:title>Blog image_ What CEOs Need from Their CIOs in 2024</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Gain%20Senior%20Leadership%20Buy-in%20for%20IT%20Experience%20Management%20(ITXM)%20(1).png</image:loc><image:caption>Blog Image_ How to Gain Senior Leadership Buy-in for IT Experience Management (ITXM) (1)</image:caption><image:title>Blog Image_ How to Gain Senior Leadership Buy-in for IT Experience Management (ITXM) (1)</image:title></image:image><lastmod>2023-11-28</lastmod></url><url><loc>https://www.happysignals.com/blog/experience-and-outcome-metrics</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/35.%20Experience%20and%20Outcome%20Metrics%20with%20Barclay%20Rae.png</image:loc><image:caption>35. Experience and Outcome Metrics with Barclay Rae</image:caption><image:title>35. Experience and Outcome Metrics with Barclay Rae</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20XLA%20-%20What%20are%20Experience%20Level%20Agreements_.png</image:loc><image:caption>Blog image_ XLA - What are Experience Level Agreements_</image:caption><image:title>Blog image_ XLA - What are Experience Level Agreements_</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Top%20Tips%20for%20I%20ntroducing%20and%20A%20dopting%20ITXM.png</image:loc><image:caption>Top Tips for I ntroducing and A dopting ITXM</image:caption><image:title>Top Tips for I ntroducing and A dopting ITXM</image:title></image:image><lastmod>2021-05-24</lastmod></url><url><loc>https://www.happysignals.com/blog/a-brief-history-of-it-experience-management-itxm</loc><image:image><image:loc>https://www.happysignals.com/hubfs/A%20Brief%20History%20of%20IT%20Experience%20Management%20%20(ITXM).png</image:loc><image:caption>A Brief History of IT Experience Management  (ITXM)</image:caption><image:title>A Brief History of IT Experience Management  (ITXM)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20Crowdsourced%20Paper.png</image:loc><image:caption>Blog Image_ Crowdsourced Paper</image:caption><image:title>Blog Image_ Crowdsourced Paper</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/AI%20in%20ITSM_%20Avoiding%20the%20Hype%20and%20Focusing%20on%20Value.png</image:loc><image:caption>AI in ITSM_ Avoiding the Hype and Focusing on Value</image:caption><image:title>AI in ITSM_ Avoiding the Hype and Focusing on Value</image:title></image:image><lastmod>2024-08-08</lastmod></url><url><loc>https://www.happysignals.com/blog/how-to-solve-the-issue-of-high-it-service-desk-bounced-ticket-levels</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Forget%20CSAT%20Scores%2c%20Here%E2%80%99s%20What%20End-Users%20Really%20Think%20of%20IT%20Support.png</image:loc><image:caption>Blog image_ Forget CSAT Scores, Here’s What End-Users Really Think of IT Support</image:caption><image:title>Blog image_ Forget CSAT Scores, Here’s What End-Users Really Think of IT Support</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2023%20Global%20IT%20Experience%20Benchmark/HappySignals-IT-Experience-Benchmark-10.png</image:loc><image:caption>HappySignals-IT-Experience-Benchmark-10</image:caption><image:title>HappySignals-IT-Experience-Benchmark-10</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2023%20Global%20IT%20Experience%20Benchmark/HappySignals-IT-Experience-Benchmark-8.png</image:loc><image:caption>HappySignals-IT-Experience-Benchmark-8</image:caption><image:title>HappySignals-IT-Experience-Benchmark-8</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/How%20to%20Solve%20the%20Issue%20of%20High%20IT%20Service%20Desk%20Bounced%20Ticket%20Levels%20(1).png</image:loc><image:caption>How to Solve the Issue of High IT Service Desk Bounced Ticket Levels (1)</image:caption><image:title>How to Solve the Issue of High IT Service Desk Bounced Ticket Levels (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/vaahtokarkit.png</image:loc><image:caption>vaahtokarkit</image:caption><image:title>vaahtokarkit</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-08-15</lastmod></url><url><loc>https://www.happysignals.com/hug23-ondemand</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HUG%20Registration%202023.png</image:loc><image:caption>HUG Registration 2023</image:caption><image:title>HUG Registration 2023</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2023-09-12</lastmod></url><url><loc>https://www.happysignals.com/product/platform-overview</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product-demo%20video-2026-03-1.mp4/medium.jpg</video:thumbnail_loc><video:title>Product-demo video-2026-03-1</video:title><video:description>Product-demo video-2026-03-1</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product-demo%20video-2026-03-1.mp4</video:content_loc><video:duration>100</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Traditional%20metrics-OH-No.mp4/medium.jpg</video:thumbnail_loc><video:title>Traditional metrics-OH-No</video:title><video:description>Traditional metrics-OH-No</video:description><video:content_loc>https://www.happysignals.com/hubfs/Traditional%20metrics-OH-No.mp4</video:content_loc><video:duration>10</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/We%20measure%20happiness.mp4/medium.jpg</video:thumbnail_loc><video:title>We measure happiness</video:title><video:description>We measure happiness</video:description><video:content_loc>https://www.happysignals.com/hubfs/We%20measure%20happiness.mp4</video:content_loc><video:duration>6</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Live%20screen-for%20sharing%20page.mp4/medium.jpg</video:thumbnail_loc><video:title>Live screen-for sharing page</video:title><video:description>Live screen-for sharing page</video:description><video:content_loc>https://www.happysignals.com/hubfs/Live%20screen-for%20sharing%20page.mp4</video:content_loc><video:duration>7</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/See%20the%20story%20behind%20the%20score.svg</image:loc><image:caption>See the story behind the score</image:caption><image:title>See the story behind the score</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HS-product%20page-thumbnail%20new.png</image:loc><image:caption>HS-product page-thumbnail new</image:caption><image:title>HS-product page-thumbnail new</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><lastmod>2026-07-03</lastmod></url><url><loc>https://www.happysignals.com/drive-business-value-with-human-centric-it</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Final-Product%20video%202023.mp4/medium.jpg</video:thumbnail_loc><video:title>Final-Product video 2023</video:title><video:description>Final-Product video 2023</video:description><video:content_loc>https://www.happysignals.com/hubfs/Final-Product%20video%202023.mp4</video:content_loc><video:duration>165</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Compressed-(subtitles)Transform%20your%20Decision%20Making%20with%20Human-centric%20ITmp4_1.mp4/medium.jpg</video:thumbnail_loc><video:title>Compressed-(subtitles)Transform your Decision Making with Human-centric ITmp4_1</video:title><video:description>Compressed-(subtitles)Transform your Decision Making with Human-centric ITmp4_1</video:description><video:content_loc>https://www.happysignals.com/hubfs/Compressed-(subtitles)Transform%20your%20Decision%20Making%20with%20Human-centric%20ITmp4_1.mp4</video:content_loc><video:duration>1220</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/xla-management-happysignals-hero.png</image:loc><image:caption>xla-management-happysignals-hero</image:caption><image:title>xla-management-happysignals-hero</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/people-process-tech.png</image:loc><image:caption>people-process-tech</image:caption><image:title>people-process-tech</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Measure%20Share-1.png</image:loc><image:caption>Measure Share-1</image:caption><image:title>Measure Share-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/home-product-lift.png</image:loc><image:caption>home-product-lift</image:caption><image:title>home-product-lift</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/SLA%20V%20Reality.png</image:loc><image:caption>SLA V Reality</image:caption><image:title>SLA V Reality</image:title></image:image><lastmod>2025-12-15</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/happysignals-4.7-million-in-funding-from-nauta-capital-and-vendep-capital</loc><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals-Nexthink-Featured%20image-smiles%20(2).png</image:loc><image:caption>HappySignals-Nexthink-Featured image-smiles (2)</image:caption><image:title>HappySignals-Nexthink-Featured image-smiles (2)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/nauta-capital-and-vendep-capital-funding-for-happysignals.png</image:loc><image:caption>nauta-capital-and-vendep-capital-funding-for-happysignals</image:caption><image:title>nauta-capital-and-vendep-capital-funding-for-happysignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20raises%20%E2%82%AC12M-featured%20(1).png</image:loc><image:caption>HappySignals raises €12M-featured (1)</image:caption><image:title>HappySignals raises €12M-featured (1)</image:title></image:image><lastmod>2024-08-14</lastmod></url><url><loc>https://www.happysignals.com/blog/reassigning-it-service-desk-tickets</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20It%E2%80%99s%20Time%20for%20Your%20IT%20Service%20Desk%20Strategies%20to%20Refocus%20from%20Cost%20to%20Business%20Value.png</image:loc><image:caption>Blog image_ It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value</image:caption><image:title>Blog image_ It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/vaahtokarkit.png</image:loc><image:caption>vaahtokarkit</image:caption><image:title>vaahtokarkit</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_The%20Real%20Cost%20of%20Reassigning.png</image:loc><image:caption>Blog image_The Real Cost of Reassigning</image:caption><image:title>Blog image_The Real Cost of Reassigning</image:title></image:image><lastmod>2024-07-26</lastmod></url><url><loc>https://www.happysignals.com/blog/driving-human-centric-it-service-management-with-whyaye</loc><image:image><image:loc>https://www.happysignals.com/hubfs/44.%20%23XLA%20-%20Employee%20Experience%20with%20Roy%20Atkinson%20part%202.png</image:loc><image:caption>44. #XLA - Employee Experience with Roy Atkinson part 2</image:caption><image:title>44. #XLA - Employee Experience with Roy Atkinson part 2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_partnership_whyaye.png</image:loc><image:caption>Blog image_partnership_whyaye</image:caption><image:title>Blog image_partnership_whyaye</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Signature/signature-katie-bates.png</image:loc><image:caption>signature-katie-bates</image:caption><image:title>signature-katie-bates</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/24.%20Campari%20Goes%20a%20Sip%20Beyond%20by%20Transforming%20their%20Employee%20Experience.jpg</image:loc><image:caption>24. Campari Goes a Sip Beyond by Transforming their Employee Experience</image:caption><image:title>24. Campari Goes a Sip Beyond by Transforming their Employee Experience</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/product/productivity-measurement</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/IT%20Productivity%20Measurement%20Demo%20Final.mp4/medium.jpg</video:thumbnail_loc><video:title>IT Productivity Measurement Demo Final</video:title><video:description>IT Productivity Measurement Demo Final</video:description><video:content_loc>https://www.happysignals.com/hubfs/IT%20Productivity%20Measurement%20Demo%20Final.mp4</video:content_loc><video:duration>165</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/home-product-lift.png</image:loc><image:caption>home-product-lift</image:caption><image:title>home-product-lift</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Icons/Icon%20-%20Product%20icon.svg</image:loc><image:caption>Icon - Product icon</image:caption><image:title>Icon - Product icon</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-expose-the-watermelon-features.png</image:loc><image:caption>happysignals-expose-the-watermelon-features</image:caption><image:title>happysignals-expose-the-watermelon-features</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/13-80-image.svg</image:loc><image:caption>13-80-image</image:caption><image:title>13-80-image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/MTTR-UI.svg</image:loc><image:caption>MTTR-UI</image:caption><image:title>MTTR-UI</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Lost-Time-slider-UI.png</image:loc><image:caption>Lost-Time-slider-UI</image:caption><image:title>Lost-Time-slider-UI</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/cta-background%20(1).png</image:loc><image:caption>cta-background (1)</image:caption><image:title>cta-background (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/global-benchmark-product.svg</image:loc><image:caption>global-benchmark-product</image:caption><image:title>global-benchmark-product</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/UI-continuously-monitor-improvements.svg</image:loc><image:caption>UI-continuously-monitor-improvements</image:caption><image:title>UI-continuously-monitor-improvements</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Icons/Icon%20-%20Survey%20form.svg</image:loc><image:caption>Icon - Survey form</image:caption><image:title>Icon - Survey form</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/Icons%20800px/icon-instant-feedback-loop-800px.png</image:loc><image:caption>icon-instant-feedback-loop-800px</image:caption><image:title>icon-instant-feedback-loop-800px</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/cumulative-productivity-gains.svg</image:loc><image:caption>cumulative-productivity-gains</image:caption><image:title>cumulative-productivity-gains</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Identify-Drill%20Down.png</image:loc><image:caption>Identify-Drill Down</image:caption><image:title>Identify-Drill Down</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Icons/Icon%20-%20Happiness.svg</image:loc><image:caption>Icon - Happiness</image:caption><image:title>Icon - Happiness</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/productivity_lift%20(1).png</image:loc><image:caption>productivity_lift (1)</image:caption><image:title>productivity_lift (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Roy-Atkinson-Title.png</image:loc><image:caption>Roy-Atkinson-Title</image:caption><image:title>Roy-Atkinson-Title</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/survey-productivity-slider.svg</image:loc><image:caption>survey-productivity-slider</image:caption><image:title>survey-productivity-slider</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Dev%20Assets/filters-sorting.svg</image:loc><image:caption>filters-sorting</image:caption><image:title>filters-sorting</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Newsletter%20Icons/Icon%20-%20Webinar169x.png</image:loc><image:caption>Icon - Webinar169x</image:caption><image:title>Icon - Webinar169x</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/ahstromcase.png</image:loc><image:caption>ahstromcase</image:caption><image:title>ahstromcase</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals-Productivity-Improve-UI-2.svg</image:loc><image:caption>HappySignals-Productivity-Improve-UI-2</image:caption><image:title>HappySignals-Productivity-Improve-UI-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/productivity-hero.png</image:loc><image:caption>productivity-hero</image:caption><image:title>productivity-hero</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals-Productivity%20Measurement.png</image:loc><image:caption>HappySignals-Productivity Measurement</image:caption><image:title>HappySignals-Productivity Measurement</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/thanks-to-it.svg</image:loc><image:caption>thanks-to-it</image:caption><image:title>thanks-to-it</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/watermelon-exposed.svg</image:loc><image:caption>watermelon-exposed</image:caption><image:title>watermelon-exposed</image:title></image:image><lastmod>2026-07-17</lastmod></url><url><loc>https://www.happysignals.com/blog/podcast-john-sullivan-avanti-west-coast</loc><image:image><image:loc>https://www.happysignals.com/hubfs/7.-CIO-Interview---Virgin-Trains%2c-John-Sullivan.jpg</image:loc><image:caption>7.-CIO-Interview---Virgin-Trains,-John-Sullivan</image:caption><image:title>7.-CIO-Interview---Virgin-Trains,-John-Sullivan</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/watermelons-in-a-bowl-happysignals.jpg</image:loc><image:caption>watermelons-in-a-bowl-happysignals</image:caption><image:title>watermelons-in-a-bowl-happysignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/12.%20CIOReview%20-%20Top%20Trends%202019.jpg</image:loc><image:caption>12. CIOReview - Top Trends 2019</image:caption><image:title>12. CIOReview - Top Trends 2019</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/it-leaders-guide-to-employee-productivity</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/happysignals-watermelon-effect-square-pasi-1.mp4/medium.jpg</video:thumbnail_loc><video:title>happysignals-watermelon-effect-square-pasi-1</video:title><video:description>happysignals-watermelon-effect-square-pasi-1</video:description><video:content_loc>https://www.happysignals.com/hubfs/happysignals-watermelon-effect-square-pasi-1.mp4</video:content_loc><video:duration>56</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals-Productivity-Improve-UI-2.svg</image:loc><image:caption>HappySignals-Productivity-Improve-UI-2</image:caption><image:title>HappySignals-Productivity-Improve-UI-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/lost-money.svg</image:loc><image:caption>lost-money</image:caption><image:title>lost-money</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/The%20IT%20Leaders%20Productivity%20Guide%20Featured%20Image.png</image:loc><image:caption>The IT Leaders Productivity Guide Featured Image</image:caption><image:title>The IT Leaders Productivity Guide Featured Image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-HeroProductivityGuide.png</image:loc><image:caption>happysignals-HeroProductivityGuide</image:caption><image:title>happysignals-HeroProductivityGuide</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/benchmark-image.png</image:loc><image:caption>benchmark-image</image:caption><image:title>benchmark-image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Lost-Time-slider-UI.png</image:loc><image:caption>Lost-Time-slider-UI</image:caption><image:title>Lost-Time-slider-UI</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/benefits.png</image:loc><image:caption>benefits</image:caption><image:title>benefits</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/next-steps-pyramid.svg</image:loc><image:caption>next-steps-pyramid</image:caption><image:title>next-steps-pyramid</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/80-13-tickets.svg</image:loc><image:caption>80-13-tickets</image:caption><image:title>80-13-tickets</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/home-product-lift.png</image:loc><image:caption>home-product-lift</image:caption><image:title>home-product-lift</image:title></image:image><lastmod>2026-07-08</lastmod></url><url><loc>https://www.happysignals.com/itxm-insights</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Hero%20Banner%20Background%20and%20Images/mediakit_hero.png</image:loc><image:caption>mediakit_hero</image:caption><image:title>mediakit_hero</image:title></image:image><lastmod>2024-04-25</lastmod></url><url><loc>https://www.happysignals.com/global-it-experience-benchmark-2023h1</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H1%202023/H1_23_Global_IT_Experience_Benchmark-Incidents-Happiness-Lost-Time.png</image:loc><image:caption>H1_23_Global_IT_Experience_Benchmark-Incidents-Happiness-Lost-Time</image:caption><image:title>H1_23_Global_IT_Experience_Benchmark-Incidents-Happiness-Lost-Time</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H1%202023/H1_23_Global_IT_Experience_Benchmark-top-three-factors-incidents.png</image:loc><image:caption>H1_23_Global_IT_Experience_Benchmark-top-three-factors-incidents</image:caption><image:title>H1_23_Global_IT_Experience_Benchmark-top-three-factors-incidents</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_1_HSReport.png</image:loc><image:caption>Chapter_1_HSReport</image:caption><image:title>Chapter_1_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%20Score/line.svg</image:loc><image:caption>line</image:caption><image:title>line</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H1%202023/H1_23_Global_IT_Experience_Benchmark-Happiness-lost-time-support-profiles.png</image:loc><image:caption>H1_23_Global_IT_Experience_Benchmark-Happiness-lost-time-support-profiles</image:caption><image:title>H1_23_Global_IT_Experience_Benchmark-Happiness-lost-time-support-profiles</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H1%202023/2023H1-Hubspot-Feature-Thumbnail.png</image:loc><image:caption>2023H1-Hubspot-Feature-Thumbnail</image:caption><image:title>2023H1-Hubspot-Feature-Thumbnail</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H1%202023/H1_23_Global_IT_Experience_Benchmark-Country-differences-incididents-experience-productivity.png</image:loc><image:caption>H1_23_Global_IT_Experience_Benchmark-Country-differences-incididents-experience-productivity</image:caption><image:title>H1_23_Global_IT_Experience_Benchmark-Country-differences-incididents-experience-productivity</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_2_HSReport.png</image:loc><image:caption>Chapter_2_HSReport</image:caption><image:title>Chapter_2_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/H12023-Report_Download-CTA.png</image:loc><image:caption>H12023-Report_Download-CTA</image:caption><image:title>H12023-Report_Download-CTA</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H1%202023/FINAL-H12023-Global%20IT%20Experience%20Benchmark_Webinar%20Presentation.png</image:loc><image:caption>FINAL-H12023-Global IT Experience Benchmark_Webinar Presentation</image:caption><image:title>FINAL-H12023-Global IT Experience Benchmark_Webinar Presentation</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H1%202023/H1_23_Global_IT_Experience_Benchmark-First-two-years-of-ITXM.png</image:loc><image:caption>H1_23_Global_IT_Experience_Benchmark-First-two-years-of-ITXM</image:caption><image:title>H1_23_Global_IT_Experience_Benchmark-First-two-years-of-ITXM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H1%202023/H1_23_Global_IT_Experience_Benchmark-IT-Experience-Across-Measurement-Areas.png</image:loc><image:caption>H1_23_Global_IT_Experience_Benchmark-IT-Experience-Across-Measurement-Areas</image:caption><image:title>H1_23_Global_IT_Experience_Benchmark-IT-Experience-Across-Measurement-Areas</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/benchmark_data.png</image:loc><image:caption>benchmark_data</image:caption><image:title>benchmark_data</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H1%202023/H1_23_Global_IT_Experience_Benchmark-TTR-correlatin-score.png</image:loc><image:caption>H1_23_Global_IT_Experience_Benchmark-TTR-correlatin-score</image:caption><image:title>H1_23_Global_IT_Experience_Benchmark-TTR-correlatin-score</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H1%202023/H1_23_Global_IT_Experience_Benchmark-Time-lost-per-score.png</image:loc><image:caption>H1_23_Global_IT_Experience_Benchmark-Time-lost-per-score</image:caption><image:title>H1_23_Global_IT_Experience_Benchmark-Time-lost-per-score</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/2022-10-Support%20Profiles.png</image:loc><image:caption>2022-10-Support Profiles</image:caption><image:title>2022-10-Support Profiles</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H1%202023/2023-final-Requests_Lost_Time_Happiness.png</image:loc><image:caption>2023-final-Requests_Lost_Time_Happiness</image:caption><image:title>2023-final-Requests_Lost_Time_Happiness</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H1%202023/H1_23_Global_IT_Experience_Benchmark-Average-lost-time-is-not-typical.png</image:loc><image:caption>H1_23_Global_IT_Experience_Benchmark-Average-lost-time-is-not-typical</image:caption><image:title>H1_23_Global_IT_Experience_Benchmark-Average-lost-time-is-not-typical</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_5_HSReport.png</image:loc><image:caption>Chapter_5_HSReport</image:caption><image:title>Chapter_5_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Brighttalk_HSR_thumbnail.png</image:loc><image:caption>Brighttalk_HSR_thumbnail</image:caption><image:title>Brighttalk_HSR_thumbnail</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H1%202023/H1_23_Global_IT_Experience_Benchmark-Response-rate-varies-between-countries.png</image:loc><image:caption>H1_23_Global_IT_Experience_Benchmark-Response-rate-varies-between-countries</image:caption><image:title>H1_23_Global_IT_Experience_Benchmark-Response-rate-varies-between-countries</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H1%202023/Customer-graph-12m-first-year-Benchmark-H1-2023.png</image:loc><image:caption>Customer-graph-12m-first-year-Benchmark-H1-2023</image:caption><image:title>Customer-graph-12m-first-year-Benchmark-H1-2023</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H1%202023/H1_23_Global_IT_Experience_Benchmark-80-percent-13-tickets.png</image:loc><image:caption>H1_23_Global_IT_Experience_Benchmark-80-percent-13-tickets</image:caption><image:title>H1_23_Global_IT_Experience_Benchmark-80-percent-13-tickets</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H1%202023/H1_23_Global_IT_Experience_Benchmark-What-Areas-Impact-Overall-ITX.png</image:loc><image:caption>H1_23_Global_IT_Experience_Benchmark-What-Areas-Impact-Overall-ITX</image:caption><image:title>H1_23_Global_IT_Experience_Benchmark-What-Areas-Impact-Overall-ITX</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H1%202023/H1_23_Global_IT_Experience_Benchmark-Happiness-and-lost-time-channels.png</image:loc><image:caption>H1_23_Global_IT_Experience_Benchmark-Happiness-and-lost-time-channels</image:caption><image:title>H1_23_Global_IT_Experience_Benchmark-Happiness-and-lost-time-channels</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H1%202023/2023-IT-experience-management-people-process-tech.png</image:loc><image:caption>2023-IT-experience-management-people-process-tech</image:caption><image:title>2023-IT-experience-management-people-process-tech</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_4_HSReport.png</image:loc><image:caption>Chapter_4_HSReport</image:caption><image:title>Chapter_4_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_3_HSReport.png</image:loc><image:caption>Chapter_3_HSReport</image:caption><image:title>Chapter_3_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H1%202023/2023-Channel%20usage%20for%20IT%20Requests.png</image:loc><image:caption>2023-Channel usage for IT Requests</image:caption><image:title>2023-Channel usage for IT Requests</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H1%202023/Benchmark-The%20Impact%20of%20Reassignments.png</image:loc><image:caption>Benchmark-The Impact of Reassignments</image:caption><image:title>Benchmark-The Impact of Reassignments</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HS_Report_hero.png</image:loc><image:caption>HS_Report_hero</image:caption><image:title>HS_Report_hero</image:title></image:image><lastmod>2024-04-16</lastmod></url><url><loc>https://www.happysignals.com/global-it-experience-benchmark-2022h2</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/2022-12-Channel%20usage%20for%20IT%20Requests.png</image:loc><image:caption>2022-12-Channel usage for IT Requests</image:caption><image:title>2022-12-Channel usage for IT Requests</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/H22022-Hubspot-Thumbnail.png</image:loc><image:caption>H22022-Hubspot-Thumbnail</image:caption><image:title>H22022-Hubspot-Thumbnail</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/benchmark_data.png</image:loc><image:caption>benchmark_data</image:caption><image:title>benchmark_data</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/Slide18.png</image:loc><image:caption>Slide18</image:caption><image:title>Slide18</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/2022-Requests-Regions.png</image:loc><image:caption>2022-Requests-Regions</image:caption><image:title>2022-Requests-Regions</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Brighttalk_HSR_thumbnail.png</image:loc><image:caption>Brighttalk_HSR_thumbnail</image:caption><image:title>Brighttalk_HSR_thumbnail</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/2022-02-80-percent-lost-time-from-12-percent-of-tickets-sanker.png</image:loc><image:caption>2022-02-80-percent-lost-time-from-12-percent-of-tickets-sanker</image:caption><image:title>2022-02-80-percent-lost-time-from-12-percent-of-tickets-sanker</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/2022-10-Support%20Profiles.png</image:loc><image:caption>2022-10-Support Profiles</image:caption><image:title>2022-10-Support Profiles</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_4_HSReport.png</image:loc><image:caption>Chapter_4_HSReport</image:caption><image:title>Chapter_4_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/Slide21.png</image:loc><image:caption>Slide21</image:caption><image:title>Slide21</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/2022-Indidents-Regions.png</image:loc><image:caption>2022-Indidents-Regions</image:caption><image:title>2022-Indidents-Regions</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HS_Report_hero.png</image:loc><image:caption>HS_Report_hero</image:caption><image:title>HS_Report_hero</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/SK-EDIT-H22022-Global%20IT%20Experience%20Benchmark_Webinar%20Presentation-1.png</image:loc><image:caption>SK-EDIT-H22022-Global IT Experience Benchmark_Webinar Presentation-1</image:caption><image:title>SK-EDIT-H22022-Global IT Experience Benchmark_Webinar Presentation-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/2022-02-Support%20Profiles.png</image:loc><image:caption>2022-02-Support Profiles</image:caption><image:title>2022-02-Support Profiles</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/Slide11.png</image:loc><image:caption>Slide11</image:caption><image:title>Slide11</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_1_HSReport.png</image:loc><image:caption>Chapter_1_HSReport</image:caption><image:title>Chapter_1_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/Slide9.png</image:loc><image:caption>Slide9</image:caption><image:title>Slide9</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/Reassignments-IT-incidents-H2-22.png</image:loc><image:caption>Reassignments-IT-incidents-H2-22</image:caption><image:title>Reassignments-IT-incidents-H2-22</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/Overall%20IT%20Experience%20factors%202022-b.png</image:loc><image:caption>Overall IT Experience factors 2022-b</image:caption><image:title>Overall IT Experience factors 2022-b</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/2022-06-Channel_usage_Incidents.png</image:loc><image:caption>2022-06-Channel_usage_Incidents</image:caption><image:title>2022-06-Channel_usage_Incidents</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/H22022-Report_Download-Full-Now-CTA-square.png</image:loc><image:caption>H22022-Report_Download-Full-Now-CTA-square</image:caption><image:title>H22022-Report_Download-Full-Now-CTA-square</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/SK-EDIT-H22022-Global%20IT%20Experience%20Benchmark_Webinar%20Presentation.png</image:loc><image:caption>SK-EDIT-H22022-Global IT Experience Benchmark_Webinar Presentation</image:caption><image:title>SK-EDIT-H22022-Global IT Experience Benchmark_Webinar Presentation</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_3_HSReport.png</image:loc><image:caption>Chapter_3_HSReport</image:caption><image:title>Chapter_3_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/Slide13.png</image:loc><image:caption>Slide13</image:caption><image:title>Slide13</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/Slide15.png</image:loc><image:caption>Slide15</image:caption><image:title>Slide15</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/Slide17.png</image:loc><image:caption>Slide17</image:caption><image:title>Slide17</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/Slide3.jpeg</image:loc><image:caption>Slide3</image:caption><image:title>Slide3</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/Slide12.png</image:loc><image:caption>Slide12</image:caption><image:title>Slide12</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/Slide14.png</image:loc><image:caption>Slide14</image:caption><image:title>Slide14</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%20Score/line.svg</image:loc><image:caption>line</image:caption><image:title>line</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_2_HSReport.png</image:loc><image:caption>Chapter_2_HSReport</image:caption><image:title>Chapter_2_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/Slide23-Update.png</image:loc><image:caption>Slide23-Update</image:caption><image:title>Slide23-Update</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/DEX-and-ITXM.png</image:loc><image:caption>DEX-and-ITXM</image:caption><image:title>DEX-and-ITXM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_5_HSReport.png</image:loc><image:caption>Chapter_5_HSReport</image:caption><image:title>Chapter_5_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/2022-02-Incidents_Lost_Time_Happiness.png</image:loc><image:caption>2022-02-Incidents_Lost_Time_Happiness</image:caption><image:title>2022-02-Incidents_Lost_Time_Happiness</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/Slide19.png</image:loc><image:caption>Slide19</image:caption><image:title>Slide19</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/Slide10.png</image:loc><image:caption>Slide10</image:caption><image:title>Slide10</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/2022-02-Requests_Lost_Time_Happiness.png</image:loc><image:caption>2022-02-Requests_Lost_Time_Happiness</image:caption><image:title>2022-02-Requests_Lost_Time_Happiness</image:title></image:image><lastmod>2023-11-03</lastmod></url><url><loc>https://www.happysignals.com/blog/using-itxm-in-other-business-functions</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20How%20to%20Create%20the%20Business%20Case%20for%20IT%20Experience%20Management(1).png</image:loc><image:caption>Blog image_ How to Create the Business Case for IT Experience Management(1)</image:caption><image:title>Blog image_ How to Create the Business Case for IT Experience Management(1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20Blog%20Image_%20Using%20ITXM%20in%20Other%20Business%20Functions.png</image:loc><image:caption>Blog Image_ Blog Image_ Using ITXM in Other Business Functions</image:caption><image:title>Blog Image_ Blog Image_ Using ITXM in Other Business Functions</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20%20The%20IT%20Experience%20Management%20(ITXM)%20landscape%20in%20late%202023.png</image:loc><image:caption>Blog image_  The IT Experience Management (ITXM) landscape in late 2023</image:caption><image:title>Blog image_  The IT Experience Management (ITXM) landscape in late 2023</image:title></image:image><lastmod>2024-11-21</lastmod></url><url><loc>https://www.happysignals.com/privacy-policy</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Hero%20Banner%20Background%20and%20Images/happiness_score-1.png</image:loc><image:caption>happiness_score-1</image:caption><image:title>happiness_score-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2025-12-31</lastmod></url><url><loc>https://www.happysignals.com/blog/why-experience-management-is-needed</loc><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20ITSM%E2%80%99s%20Need%20for%20Experience%20Management%20Has%20Evolved%20(2).png</image:loc><image:caption>Blog image_ ITSM’s Need for Experience Management Has Evolved (2)</image:caption><image:title>Blog image_ ITSM’s Need for Experience Management Has Evolved (2)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/41.%20%23XLA%20-%20The%20Key%20Differences%20Between%20XLAs%20and%20SLAs.jpg</image:loc><image:caption>41. #XLA - The Key Differences Between XLAs and SLAs</image:caption><image:title>41. #XLA - The Key Differences Between XLAs and SLAs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Overcoming%20major%20Objections%20to%20ITXM.png</image:loc><image:caption>Overcoming major Objections to ITXM</image:caption><image:title>Overcoming major Objections to ITXM</image:title></image:image><lastmod>2023-04-12</lastmod></url><url><loc>https://www.happysignals.com/blog/itil-4-and-employee-experience-the-workforce-and-talent-management-practice-guide</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20ITIL%204%20and%20Employee%20Experience_%20The%20Workforce%20and%20Talent%20Management%20Practice%20Guide.png</image:loc><image:caption>Blog image_ ITIL 4 and Employee Experience_ The Workforce and Talent Management Practice Guide</image:caption><image:title>Blog image_ ITIL 4 and Employee Experience_ The Workforce and Talent Management Practice Guide</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Gain%20Senior%20Leadership%20Buy-in%20for%20IT%20Experience%20Management%20(ITXM)%20(1).png</image:loc><image:caption>Blog Image_ How to Gain Senior Leadership Buy-in for IT Experience Management (ITXM) (1)</image:caption><image:title>Blog Image_ How to Gain Senior Leadership Buy-in for IT Experience Management (ITXM) (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITIL%20Employee%20Experience.png</image:loc><image:caption>ITIL Employee Experience</image:caption><image:title>ITIL Employee Experience</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_Tips%20for%20starting%20ITXM.png</image:loc><image:caption>Blog image_Tips for starting ITXM</image:caption><image:title>Blog image_Tips for starting ITXM</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/blog/podcast-900b-was-wasted-last-year-in-digital-transformation</loc><image:image><image:loc>https://www.happysignals.com/hubfs/900B-was-wasted.jpg</image:loc><image:caption>900B-was-wasted</image:caption><image:title>900B-was-wasted</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/47.%20CIOs%20are%20the%20Driving%20Force%20for%20Cultural%20Change%2c%20with%20Karen%20Ferris.png</image:loc><image:caption>47. CIOs are the Driving Force for Cultural Change, with Karen Ferris</image:caption><image:title>47. CIOs are the Driving Force for Cultural Change, with Karen Ferris</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP2_Yearly%20Surveys.png</image:loc><image:caption>Blog image_HI15_EP2_Yearly Surveys</image:caption><image:title>Blog image_HI15_EP2_Yearly Surveys</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/moving-from-slas-to-xlas-in-itsm</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/XLA%20Guide/how-to-set-up-XLAs-video-final.mp4/medium.jpg</video:thumbnail_loc><video:title>How to set XLAs in HappySignals</video:title><video:description>how-to-set-up-XLAs-video-final</video:description><video:content_loc>https://www.happysignals.com/hubfs/XLA%20Guide/how-to-set-up-XLAs-video-final.mp4</video:content_loc><video:duration>32</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/CIO.png</image:loc><image:caption>CIO</image:caption><image:title>CIO</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/home-product-lift.png</image:loc><image:caption>home-product-lift</image:caption><image:title>home-product-lift</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/xla-experience-data.svg</image:loc><image:caption>xla-experience-data</image:caption><image:title>xla-experience-data</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/manage-xlas.png</image:loc><image:caption>manage-xlas</image:caption><image:title>manage-xlas</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-from-slas-to-xlas-featured.png</image:loc><image:caption>happysignals-from-slas-to-xlas-featured</image:caption><image:title>happysignals-from-slas-to-xlas-featured</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/XLA_card_lift.png</image:loc><image:caption>XLA_card_lift</image:caption><image:title>XLA_card_lift</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-xlas-dashboard-2.svg</image:loc><image:caption>happysignals-xlas-dashboard-2</image:caption><image:title>happysignals-xlas-dashboard-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/IT%20Service%20Manager.png</image:loc><image:caption>IT Service Manager</image:caption><image:title>IT Service Manager</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_hero_02.png</image:loc><image:caption>usecase_hero_02</image:caption><image:title>usecase_hero_02</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Head%20of%20Global%20Service%20Delivery.png</image:loc><image:caption>Head of Global Service Delivery</image:caption><image:title>Head of Global Service Delivery</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/IT%20Specialist.png</image:loc><image:caption>IT Specialist</image:caption><image:title>IT Specialist</image:title></image:image><lastmod>2023-09-19</lastmod></url><url><loc>https://www.happysignals.com/blog/podcast-jacob-morgan-how-does-service-management-fit-into-employee-experience-equation</loc><image:image><image:loc>https://www.happysignals.com/hubfs/EmployeeExperienceEquation-e1456370907784.jpg</image:loc><image:caption>EmployeeExperienceEquation-e1456370907784</image:caption><image:title>EmployeeExperienceEquation-e1456370907784</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/13.-How-does-Service-Management-fit-into-Employee-Experience-Equation--Author-Jacob-Morgan.jpg</image:loc><image:caption>13.-How-does-Service-Management-fit-into-Employee-Experience-Equation--Author-Jacob-Morgan</image:caption><image:title>13.-How-does-Service-Management-fit-into-Employee-Experience-Equation--Author-Jacob-Morgan</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/15.-Emphatic-Building-The-Future-of-Offices-with-Tomi-Teikko.jpg</image:loc><image:caption>15.-Emphatic-Building-The-Future-of-Offices-with-Tomi-Teikko</image:caption><image:title>15.-Emphatic-Building-The-Future-of-Offices-with-Tomi-Teikko</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/11-Jesper-Hansen-from-Region-Midtjylland_Providing-Experience-for-Hospitals.jpg</image:loc><image:caption>11-Jesper-Hansen-from-Region-Midtjylland_Providing-Experience-for-Hospitals</image:caption><image:title>11-Jesper-Hansen-from-Region-Midtjylland_Providing-Experience-for-Hospitals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2019-11-13</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/dg</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/blog/it-complexity-change-and-ai</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20IT%20Complexity%2c%20Change%2c%20and%20AI%20(1).png</image:loc><image:caption>Blog Image_ IT Complexity, Change, and AI (1)</image:caption><image:title>Blog Image_ IT Complexity, Change, and AI (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/signature/signature-sakari-kyro%CC%88.png</image:loc><image:caption>signature-sakari-kyrö</image:caption><image:title>signature-sakari-kyrö</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20%20Elevate%20Employee%20Experience%20in%20Your%20Organization.png</image:loc><image:caption>Blog Image_  Elevate Employee Experience in Your Organization</image:caption><image:title>Blog Image_  Elevate Employee Experience in Your Organization</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_XLA_mistakes-1.png</image:loc><image:caption>Blog_XLA_mistakes-1</image:caption><image:title>Blog_XLA_mistakes-1</image:title></image:image><lastmod>2025-04-01</lastmod></url><url><loc>https://www.happysignals.com/blog/lessons-from-old-school-metrics-the-limits-of-utilization</loc><image:image><image:loc>https://www.happysignals.com/hubfs/2.-Motivation-of-Service-Desk-Agents.jpg</image:loc><image:caption>2.-Motivation-of-Service-Desk-Agents</image:caption><image:title>2.-Motivation-of-Service-Desk-Agents</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Lessons%20from%20Old%20-%20School%20Metrics_%20The%20Limits%20of%20Utilization.png</image:loc><image:caption>Lessons from Old - School Metrics_ The Limits of Utilization</image:caption><image:title>Lessons from Old - School Metrics_ The Limits of Utilization</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Roy%20Atkinson.jpg</image:loc><image:caption>Roy Atkinson</image:caption><image:title>Roy Atkinson</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/YouTube-Clips-2025-Roy-Atkinson.png</image:loc><image:caption>YouTube-Clips-2025-Roy-Atkinson</image:caption><image:title>YouTube-Clips-2025-Roy-Atkinson</image:title></image:image><lastmod>2024-05-09</lastmod></url><url><loc>https://www.happysignals.com/blog/the-importance-of-experience-management-to-cios</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/A%20Practical%20Approach%20to%20Succeeding%20with%20XLAs.png</image:loc><image:caption>A Practical Approach to Succeeding with XLAs</image:caption><image:title>A Practical Approach to Succeeding with XLAs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/Slide3.png</image:loc><image:caption>Slide3</image:caption><image:title>Slide3</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20The%20Importance%20of%20Experience%20Management%20to%20CIOs.png</image:loc><image:caption>Blog image_ The Importance of Experience Management to CIOs</image:caption><image:title>Blog image_ The Importance of Experience Management to CIOs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20share%20image-1.png</image:loc><image:caption>Social share image-1</image:caption><image:title>Social share image-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/2022-06-Channel_usage_Incidents.png</image:loc><image:caption>2022-06-Channel_usage_Incidents</image:caption><image:title>2022-06-Channel_usage_Incidents</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/blog/why-should-you-be-using-xlas</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Setting%20Service%20Expectations.png</image:loc><image:caption>Setting Service Expectations</image:caption><image:title>Setting Service Expectations</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_XLA_mistakes-1.png</image:loc><image:caption>Blog_XLA_mistakes-1</image:caption><image:title>Blog_XLA_mistakes-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Why%20Should%20You%20Be%20Using%20XLAs_%20(1).png</image:loc><image:caption>Why Should You Be Using XLAs_ (1)</image:caption><image:title>Why Should You Be Using XLAs_ (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Roy%20Atkinson.jpg</image:loc><image:caption>Roy Atkinson</image:caption><image:title>Roy Atkinson</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/43.%20%23XLA%20-%20Experience%20is%20More%20Than%20an%20Agreement.png</image:loc><image:caption>43. #XLA - Experience is More Than an Agreement</image:caption><image:title>43. #XLA - Experience is More Than an Agreement</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Proactive%20IT.png</image:loc><image:caption>Proactive IT</image:caption><image:title>Proactive IT</image:title></image:image><lastmod>2023-09-13</lastmod></url><url><loc>https://www.happysignals.com/blog/best-practice-for-dex</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20Build%20your%20DEX%20stack%20with%20Nexthink%20%2B%20HappySignals%20(1).png</image:loc><image:caption>Blog Image_ Build your DEX stack with Nexthink + HappySignals (1)</image:caption><image:title>Blog Image_ Build your DEX stack with Nexthink + HappySignals (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/signature/signature-sakari-kyro%CC%88.png</image:loc><image:caption>signature-sakari-kyrö</image:caption><image:title>signature-sakari-kyrö</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/DEX%20&amp;%20ITXM-1.png</image:loc><image:caption>DEX &amp; ITXM-1</image:caption><image:title>DEX &amp; ITXM-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20HappySignals%20x%20Nexthink_%20Better%20together%20for%20DEX.png</image:loc><image:caption>Blog Image_ HappySignals x Nexthink_ Better together for DEX</image:caption><image:title>Blog Image_ HappySignals x Nexthink_ Better together for DEX</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image__Dex%20(1).png</image:loc><image:caption>Blog image__Dex (1)</image:caption><image:title>Blog image__Dex (1)</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/what-is-happysignals</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/happysignals-sami-kallio-3.7-csat-story.mov/medium.jpg</video:thumbnail_loc><video:title>happysignals-sami-kallio-3.7-csat-story</video:title><video:description>happysignals-sami-kallio-3.7-csat-story</video:description><video:content_loc>https://www.happysignals.com/hubfs/happysignals-sami-kallio-3.7-csat-story.mov</video:content_loc><video:duration>235</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/hero-happysignals-ask-video.mp4/medium.jpg</video:thumbnail_loc><video:title>hero-happysignals-ask-video</video:title><video:description>hero-happysignals-ask-video</video:description><video:content_loc>https://www.happysignals.com/hubfs/hero-happysignals-ask-video.mp4</video:content_loc><video:duration>59</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/people-process-tech.png</image:loc><image:caption>people-process-tech</image:caption><image:title>people-process-tech</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/intelligence-bento.png</image:loc><image:caption>intelligence-bento</image:caption><image:title>intelligence-bento</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals-website-thumbnail-1.png</image:loc><image:caption>HappySignals-website-thumbnail-1</image:caption><image:title>HappySignals-website-thumbnail-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/How%20do%20you%20measure.svg</image:loc><image:caption>How do you measure</image:caption><image:title>How do you measure</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/cta-background%20(1).png</image:loc><image:caption>cta-background (1)</image:caption><image:title>cta-background (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Icon%20-%20Webinar169x.png</image:loc><image:caption>Icon - Webinar169x</image:caption><image:title>Icon - Webinar169x</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/the-watermelon-effect-described.png</image:loc><image:caption>the-watermelon-effect-described</image:caption><image:title>the-watermelon-effect-described</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/logo-ahlstrom.svg</image:loc><image:caption>logo-ahlstrom</image:caption><image:title>logo-ahlstrom</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/Icons%20800px/icon-instant-feedback-loop-800px.png</image:loc><image:caption>icon-instant-feedback-loop-800px</image:caption><image:title>icon-instant-feedback-loop-800px</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/bento-dashboard.png</image:loc><image:caption>bento-dashboard</image:caption><image:title>bento-dashboard</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/5%20Pillars%20of%20Experience%20Intelligence.png</image:loc><image:caption>5 Pillars of Experience Intelligence</image:caption><image:title>5 Pillars of Experience Intelligence</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/campari-group-uses-happysignals-logo.svg</image:loc><image:caption>campari-group-uses-happysignals-logo</image:caption><image:title>campari-group-uses-happysignals-logo</image:title></image:image><lastmod>2026-07-16</lastmod></url><url><loc>https://www.happysignals.com/blog/how-the-itxm-framework-integrates-with-continual-improvement</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_How%20to%20Leverage%20EX%20Data%20to%20Drive%20Continual%20Improvement.png</image:loc><image:caption>Blog_How to Leverage EX Data to Drive Continual Improvement</image:caption><image:title>Blog_How to Leverage EX Data to Drive Continual Improvement</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Drive%20Continual%20Improvement%20with%20IT%20Experience%20Data.png</image:loc><image:caption>Blog Image_ How to Drive Continual Improvement with IT Experience Data</image:caption><image:title>Blog Image_ How to Drive Continual Improvement with IT Experience Data</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_How%20the%20ITXM%20Framework%20Integrates%20with%20Continual%20Improvement.png</image:loc><image:caption>Blog_How the ITXM Framework Integrates with Continual Improvement</image:caption><image:title>Blog_How the ITXM Framework Integrates with Continual Improvement</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM_wheel.svg</image:loc><image:caption>ITXM_wheel</image:caption><image:title>ITXM_wheel</image:title></image:image><lastmod>2022-04-19</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/ceoworld-digital-transformation-and-the-need-for-a-better-service-experience-0-1-0-0</loc><image:image><image:loc>https://www.happysignals.com/hubfs/brains.jpg</image:loc><image:caption>brains</image:caption><image:title>brains</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HS.png</image:loc><image:caption>HS</image:caption><image:title>HS</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Digital-Transformation.jpg</image:loc><image:caption>Digital-Transformation</image:caption><image:title>Digital-Transformation</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/SITS-HS-SITS%20newsletter%20(4.11)%202560x1710%20-%20BLOG%20IMAGE-1.png</image:loc><image:caption>SITS-HS-SITS newsletter (4.11) 2560x1710 - BLOG IMAGE-1</image:caption><image:title>SITS-HS-SITS newsletter (4.11) 2560x1710 - BLOG IMAGE-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/blog/how-to-create-the-business-case-for-it-experience-management-thirdera</loc><image:image><image:loc>https://www.happysignals.com/hubfs/H22021-09-Support%20Profiles.png</image:loc><image:caption>H22021-09-Support Profiles</image:caption><image:title>H22021-09-Support Profiles</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/H22021-05-Impact_of_Reassignment.png</image:loc><image:caption>H22021-05-Impact_of_Reassignment</image:caption><image:title>H22021-05-Impact_of_Reassignment</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20%20The%20IT%20Experience%20Management%20(ITXM)%20landscape%20in%20late%202023.png</image:loc><image:caption>Blog image_  The IT Experience Management (ITXM) landscape in late 2023</image:caption><image:title>Blog image_  The IT Experience Management (ITXM) landscape in late 2023</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20How%20to%20Create%20the%20Business%20Case%20for%20IT%20Experience%20Management(1).png</image:loc><image:caption>Blog image_ How to Create the Business Case for IT Experience Management(1)</image:caption><image:title>Blog image_ How to Create the Business Case for IT Experience Management(1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20Blog%20Image_%20Using%20ITXM%20in%20Other%20Business%20Functions.png</image:loc><image:caption>Blog Image_ Blog Image_ Using ITXM in Other Business Functions</image:caption><image:title>Blog Image_ Blog Image_ Using ITXM in Other Business Functions</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/H22021-01-Measurement-Areas(1).png</image:loc><image:caption>H22021-01-Measurement-Areas(1)</image:caption><image:title>H22021-01-Measurement-Areas(1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/H22021-08-LostTime_by_Channel(1).png</image:loc><image:caption>H22021-08-LostTime_by_Channel(1)</image:caption><image:title>H22021-08-LostTime_by_Channel(1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Signature/signature-katie-bates.png</image:loc><image:caption>signature-katie-bates</image:caption><image:title>signature-katie-bates</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/customers/scottish-government</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Screenshot%202026-06-22%20at%2010.24.25.png</image:loc><image:caption>Screenshot 2026-06-22 at 10.24.25</image:caption><image:title>Screenshot 2026-06-22 at 10.24.25</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ScotGov.jpg</image:loc><image:caption>ScotGov</image:caption><image:title>ScotGov</image:title></image:image><lastmod>2026-06-22</lastmod></url><url><loc>https://www.happysignals.com/product/reporting-and-sharing</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Live%20screen-for%20sharing%20page-1.mp4/medium.jpg</video:thumbnail_loc><video:title>Live screen-for sharing page-1</video:title><video:description>Live screen-for sharing page-1</video:description><video:content_loc>https://www.happysignals.com/hubfs/Live%20screen-for%20sharing%20page-1.mp4</video:content_loc><video:duration>7</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Sharing%20isnt%20just%20caring.%20Its%20power..png</image:loc><image:caption>Sharing isnt just caring. Its power.</image:caption><image:title>Sharing isnt just caring. Its power.</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/Spread%20the%20word%20about%20how%20people%20feel-purple.svg</image:loc><image:caption>Spread the word about how people feel-purple</image:caption><image:title>Spread the word about how people feel-purple</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/Report-pink.svg</image:loc><image:caption>Report-pink</image:caption><image:title>Report-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/Show%20what%20youve%20done-02-pink.svg</image:loc><image:caption>Show what youve done-02-pink</image:caption><image:title>Show what youve done-02-pink</image:title></image:image><lastmod>2026-06-10</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/avanti-west-coast</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/services/customer-support</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/Say%20goodbye%20to%20yearly%20surveys-1.svg</image:loc><image:caption>Say goodbye to yearly surveys-1</image:caption><image:title>Say goodbye to yearly surveys-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/G2-2023.svg</image:loc><image:caption>G2-2023</image:caption><image:title>G2-2023</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hero-template.png</image:loc><image:caption>hero-template</image:caption><image:title>hero-template</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2025-10-28</lastmod></url><url><loc>https://www.happysignals.com/website-privacy-notice</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Hero%20Banner%20Background%20and%20Images/happiness_score-1.png</image:loc><image:caption>happiness_score-1</image:caption><image:title>happiness_score-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-11-19</lastmod></url><url><loc>https://www.happysignals.com/itxm-summit</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/ITXM%20Summit%20Video%2006-Our%20Journey%20(1).mp4/medium.jpg</video:thumbnail_loc><video:title>ITXM Summit Video 06-Our Journey (1)</video:title><video:description>ITXM Summit Video 06-Our Journey (1)</video:description><video:content_loc>https://www.happysignals.com/hubfs/ITXM%20Summit%20Video%2006-Our%20Journey%20(1).mp4</video:content_loc><video:duration>120</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/ITXM%20Summit%20Video%2005-ASK%20Demo%20and%20trial%20customers_COMPRESSED.mp4/medium.jpg</video:thumbnail_loc><video:title>ITXM Summit Video 05-ASK Demo and trial customers_COMPRESSED</video:title><video:description>ITXM Summit Video 05-ASK Demo and trial customers_COMPRESSED</video:description><video:content_loc>https://www.happysignals.com/hubfs/ITXM%20Summit%20Video%2005-ASK%20Demo%20and%20trial%20customers_COMPRESSED.mp4</video:content_loc><video:duration>1995</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/ITXM%20Summit%20Video%2003-%20Nexthink-People%2c%20Process%20Tech.mp4/medium.jpg</video:thumbnail_loc><video:title>ITXM Summit Video 03- Nexthink-People, Process Tech</video:title><video:description>ITXM Summit Video 03- Nexthink-People, Process Tech</video:description><video:content_loc>https://www.happysignals.com/hubfs/ITXM%20Summit%20Video%2003-%20Nexthink-People%2c%20Process%20Tech.mp4</video:content_loc><video:duration>1497</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/ITXM%20Summit%20Video%2004-%20Intelligence.mp4/medium.jpg</video:thumbnail_loc><video:title>ITXM Summit Video 04- Intelligence</video:title><video:description>ITXM Summit Video 04- Intelligence</video:description><video:content_loc>https://www.happysignals.com/hubfs/ITXM%20Summit%20Video%2004-%20Intelligence.mp4</video:content_loc><video:duration>536</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/ITXM%20Summit%20Video%2001-From%20Insights%20to%20Intelligence%20with%20&amp;%20Real%20stories%20from%20real%20customers-COMPRESSED.mp4/medium.jpg</video:thumbnail_loc><video:title>ITXM Summit Video 01-From Insights to Intelligence with &amp; Real stories from real customers-COMPRESSED</video:title><video:description>ITXM Summit Video 01-From Insights to Intelligence with &amp; Real stories from real customers-COMPRESSED</video:description><video:content_loc>https://www.happysignals.com/hubfs/ITXM%20Summit%20Video%2001-From%20Insights%20to%20Intelligence%20with%20&amp;%20Real%20stories%20from%20real%20customers-COMPRESSED.mp4</video:content_loc><video:duration>2660</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/Mark%20Butcher-1.png</image:loc><image:caption>Mark Butcher-1</image:caption><image:title>Mark Butcher-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Donna.png</image:loc><image:caption>Donna</image:caption><image:title>Donna</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM-On-Demand-Featured%20(3).png</image:loc><image:caption>ITXM-On-Demand-Featured (3)</image:caption><image:title>ITXM-On-Demand-Featured (3)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Partner-sponsors26.png</image:loc><image:caption>Partner-sponsors26</image:caption><image:title>Partner-sponsors26</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Shaun%20Brown-1.png</image:loc><image:caption>Shaun Brown-1</image:caption><image:title>Shaun Brown-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chris%20Fazey-1.png</image:loc><image:caption>Chris Fazey-1</image:caption><image:title>Chris Fazey-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM-ON-DEMAND%20FEATURED%20IMAGE%20PINK%20(1).png</image:loc><image:caption>ITXM-ON-DEMAND FEATURED IMAGE PINK (1)</image:caption><image:title>ITXM-ON-DEMAND FEATURED IMAGE PINK (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Sharon.png</image:loc><image:caption>Sharon</image:caption><image:title>Sharon</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Tracy%20Downer.png</image:loc><image:caption>Tracy Downer</image:caption><image:title>Tracy Downer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Martin%20Beecher-1.png</image:loc><image:caption>Martin Beecher-1</image:caption><image:title>Martin Beecher-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Robin%20Marchand-1.png</image:loc><image:caption>Robin Marchand-1</image:caption><image:title>Robin Marchand-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Neil%20Keating.png</image:loc><image:caption>Neil Keating</image:caption><image:title>Neil Keating</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Sami%20Kallio.png</image:loc><image:caption>Sami Kallio</image:caption><image:title>Sami Kallio</image:title></image:image><lastmod>2026-05-27</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/happysignals-strengthens-its-position-as-the-leader-in-it-experience-management-itxm</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Images/ITXM_blog.png</image:loc><image:caption>ITXM_blog</image:caption><image:title>ITXM_blog</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20raises%20%E2%82%AC12M-featured%20(1).png</image:loc><image:caption>HappySignals raises €12M-featured (1)</image:caption><image:title>HappySignals raises €12M-featured (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Form_image_HSR.png</image:loc><image:caption>Form_image_HSR</image:caption><image:title>Form_image_HSR</image:title></image:image><lastmod>2022-12-15</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/elisa</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/customers/enfo</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Enfo%20Hero%20video.mp4/medium.jpg</video:thumbnail_loc><video:title>Enfo Hero video</video:title><video:description>Enfo Hero video</video:description><video:content_loc>https://www.happysignals.com/hubfs/Enfo%20Hero%20video.mp4</video:content_loc><video:duration>95</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Enfo%20Customer%20Case%20(Short).mp4/medium.jpg</video:thumbnail_loc><video:title>Enfo Customer Case (Short)</video:title><video:description>Enfo Customer Case (Short)</video:description><video:content_loc>https://www.happysignals.com/hubfs/Enfo%20Customer%20Case%20(Short).mp4</video:content_loc><video:duration>520</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/Dev%20Assets/brand-layers.svg</image:loc><image:caption>brand-layers</image:caption><image:title>brand-layers</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ENFO%20benefits%20(2).png</image:loc><image:caption>ENFO benefits (2)</image:caption><image:title>ENFO benefits (2)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/image%20(1)-1.png</image:loc><image:caption>image (1)-1</image:caption><image:title>image (1)-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Enfo%20SVG%20Logo.svg</image:loc><image:caption>Enfo SVG Logo</image:caption><image:title>Enfo SVG Logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Minna-pink.png</image:loc><image:caption>Minna-pink</image:caption><image:title>Minna-pink</image:title></image:image><lastmod>2025-06-25</lastmod></url><url><loc>https://www.happysignals.com/blog/what-the-new-itil-version-5-gets-right-about-experience</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20ITIL%204%20and%20Employee%20Experience_%20The%20Workforce%20and%20Talent%20Management%20Practice%20Guide.png</image:loc><image:caption>Blog image_ ITIL 4 and Employee Experience_ The Workforce and Talent Management Practice Guide</image:caption><image:title>Blog image_ ITIL 4 and Employee Experience_ The Workforce and Talent Management Practice Guide</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/signature/signature-sakari-kyro%CC%88.png</image:loc><image:caption>signature-sakari-kyrö</image:caption><image:title>signature-sakari-kyrö</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20share%20image-2.png</image:loc><image:caption>Social share image-2</image:caption><image:title>Social share image-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image__7%20More%20Reasons(1).png</image:loc><image:caption>Blog image__7 More Reasons(1)</image:caption><image:title>Blog image__7 More Reasons(1)</image:title></image:image><lastmod>2026-06-25</lastmod></url><url><loc>https://www.happysignals.com/blog/top-tips-for-introducing-and-adopting-itxm</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20XLA%20-%20What%20are%20Experience%20Level%20Agreements_.png</image:loc><image:caption>Blog image_ XLA - What are Experience Level Agreements_</image:caption><image:title>Blog image_ XLA - What are Experience Level Agreements_</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Top%20Tips%20for%20I%20ntroducing%20and%20A%20dopting%20ITXM.png</image:loc><image:caption>Top Tips for I ntroducing and A dopting ITXM</image:caption><image:title>Top Tips for I ntroducing and A dopting ITXM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ExperienceCollab.png</image:loc><image:caption>ExperienceCollab</image:caption><image:title>ExperienceCollab</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Greg%20Golding.png</image:loc><image:caption>Greg Golding</image:caption><image:title>Greg Golding</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/35.%20Experience%20and%20Outcome%20Metrics%20with%20Barclay%20Rae.png</image:loc><image:caption>35. Experience and Outcome Metrics with Barclay Rae</image:caption><image:title>35. Experience and Outcome Metrics with Barclay Rae</image:title></image:image><lastmod>2024-10-17</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/hdi-why-service-desk-managers-and-their-it-service-desks-need-xlas</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/Motivator.png</image:loc><image:caption>Motivator</image:caption><image:title>Motivator</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/nick-fewings-S7cyjr_3prc-unsplash.jpg</image:loc><image:caption>nick-fewings-S7cyjr_3prc-unsplash</image:caption><image:title>nick-fewings-S7cyjr_3prc-unsplash</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/smileys-gbca5f1b34_1280.jpg</image:loc><image:caption>smileys-gbca5f1b34_1280</image:caption><image:title>smileys-gbca5f1b34_1280</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/leading-experience-management-platform-for-it-happysignals</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product-video-04-Response%20rates.mp4/medium.jpg</video:thumbnail_loc><video:title>Product-video-04-Response rates</video:title><video:description>Product-video-04-Response rates</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product-video-04-Response%20rates.mp4</video:content_loc><video:duration>62</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product-Video-06-Segments.mp4/medium.jpg</video:thumbnail_loc><video:title>Product-Video-06-Segments</video:title><video:description>Product-Video-06-Segments</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product-Video-06-Segments.mp4</video:content_loc><video:duration>61</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product-Video-03-Productivity-measurement.mp4/medium.jpg</video:thumbnail_loc><video:title>Product-Video-03-Productivity-measurement</video:title><video:description>Product-Video-03-Productivity-measurement</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product-Video-03-Productivity-measurement.mp4</video:content_loc><video:duration>94</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product-Video-05-AI%20Summary.mp4/medium.jpg</video:thumbnail_loc><video:title>Product-Video-05-AI Summary</video:title><video:description>Product-Video-05-AI Summary</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product-Video-05-AI%20Summary.mp4</video:content_loc><video:duration>61</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/IT%20is%20Emotions%2046s.mp4/medium.jpg</video:thumbnail_loc><video:title>IT is Emotions 46s</video:title><video:description>IT is Emotions 46s</video:description><video:content_loc>https://www.happysignals.com/hubfs/IT%20is%20Emotions%2046s.mp4</video:content_loc><video:duration>46</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product%20video-02-%20validated%20surveys%20with%20benchmarking.mp4/medium.jpg</video:thumbnail_loc><video:title>Product video-02- To truly understand what your employees experience (1)</video:title><video:description>Product video-02- validated surveys with benchmarking</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product%20video-02-%20validated%20surveys%20with%20benchmarking.mp4</video:content_loc><video:duration>122</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Product%20video%2001-%20The%20what%20and%20the%20why%20behind%20the%20experience-1.mp4/medium.jpg</video:thumbnail_loc><video:title>Product video 01- The what and the why behind the experience-1</video:title><video:description>Product video 01- The what and the why behind the experience-1</video:description><video:content_loc>https://www.happysignals.com/hubfs/Product%20video%2001-%20The%20what%20and%20the%20why%20behind%20the%20experience-1.mp4</video:content_loc><video:duration>81</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/logo_fujitsu.svg</image:loc><image:caption>logo_fujitsu</image:caption><image:title>logo_fujitsu</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sdm-buyer-office%20(1).png</image:loc><image:caption>sdm-buyer-office (1)</image:caption><image:title>sdm-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/cio-buyer-office%20(1).png</image:loc><image:caption>cio-buyer-office (1)</image:caption><image:title>cio-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Icons/partners_icon.svg</image:loc><image:caption>partners_icon</image:caption><image:title>partners_icon</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/process-owner-buyer-office%20(1).png</image:loc><image:caption>process-owner-buyer-office (1)</image:caption><image:title>process-owner-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/campari-group-uses-happysignals-logo.svg</image:loc><image:caption>campari-group-uses-happysignals-logo</image:caption><image:title>campari-group-uses-happysignals-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/siemens-healthineers-uses-happysignals-logo.svg</image:loc><image:caption>siemens-healthineers-uses-happysignals-logo</image:caption><image:title>siemens-healthineers-uses-happysignals-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Tests/Unto_Rautio_Happysignals_2235_full-edit.png</image:loc><image:caption>Unto_Rautio_Happysignals_2235_full-edit</image:caption><image:title>Unto_Rautio_Happysignals_2235_full-edit</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hero-rachel-2600px-home.png</image:loc><image:caption>hero-rachel-2600px-home</image:caption><image:title>hero-rachel-2600px-home</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/case_thumbnail_Campari.png</image:loc><image:caption>case_thumbnail_Campari</image:caption><image:title>case_thumbnail_Campari</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/suntory-uses-happysignals-logo.svg</image:loc><image:caption>Suntory uses HappySignals</image:caption><image:title>suntory-uses-happysignals-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Tests/c86daca80a7555f0e0e1bfaefc55f0763478499b.png</image:loc><image:caption>c86daca80a7555f0e0e1bfaefc55f0763478499b</image:caption><image:title>c86daca80a7555f0e0e1bfaefc55f0763478499b</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sd-manager-buyer-office%20(1).png</image:loc><image:caption>sd-manager-buyer-office (1)</image:caption><image:title>sd-manager-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/G2-Badges-Winter2026.svg</image:loc><image:caption>G2-Badges-Winter2026</image:caption><image:title>G2-Badges-Winter2026</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals-website-thumbnail-1.png</image:loc><image:caption>HappySignals-website-thumbnail-1</image:caption><image:title>HappySignals-website-thumbnail-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/wiley_logo.svg</image:loc><image:caption>wiley_logo</image:caption><image:title>wiley_logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ANU.png</image:loc><image:caption>ANU</image:caption><image:title>ANU</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Nestle.png</image:loc><image:caption>Nestle</image:caption><image:title>Nestle</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/home-product-lift.png</image:loc><image:caption>home-product-lift</image:caption><image:title>home-product-lift</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/service-owner-buyer-office%20(1).png</image:loc><image:caption>service-owner-buyer-office (1)</image:caption><image:title>service-owner-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/nestle-uses-happysignals-logo.svg.svg</image:loc><image:caption>nestle-uses-happysignals-logo.svg</image:caption><image:title>nestle-uses-happysignals-logo.svg</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals-for-ITSM-CTA.png</image:loc><image:caption>HappySignals-for-ITSM-CTA</image:caption><image:title>HappySignals-for-ITSM-CTA</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Partner-Logos-Q2-2024v2.png</image:loc><image:caption>Partner-Logos-Q2-2024v2</image:caption><image:title>Partner-Logos-Q2-2024v2</image:title></image:image><lastmod>2026-03-20</lastmod></url><url><loc>https://www.happysignals.com/itxm-summit-2024-us-replays</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Final-Computacenter.Adopting%20IT%20Experience.mp4/medium.jpg</video:thumbnail_loc><video:title>Final-Computacenter.Adopting IT Experience</video:title><video:description>Final-Computacenter.Adopting IT Experience</video:description><video:content_loc>https://www.happysignals.com/hubfs/Final-Computacenter.Adopting%20IT%20Experience.mp4</video:content_loc><video:duration>1272</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Compressed%20Final-How%20PepsiCo%20is%20Transforming.mp4/medium.jpg</video:thumbnail_loc><video:title>Compressed Final-How PepsiCo is Transforming</video:title><video:description>Compressed Final-How PepsiCo is Transforming</video:description><video:content_loc>https://www.happysignals.com/hubfs/Compressed%20Final-How%20PepsiCo%20is%20Transforming.mp4</video:content_loc><video:duration>2127</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Final%20Decison%20making.mp4/medium.jpg</video:thumbnail_loc><video:title>Final Decison making</video:title><video:description>Final Decison making</video:description><video:content_loc>https://www.happysignals.com/hubfs/Final%20Decison%20making.mp4</video:content_loc><video:duration>1289</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/FInal%20Benchmark.mp4/medium.jpg</video:thumbnail_loc><video:title>FInal Benchmark</video:title><video:description>FInal Benchmark</video:description><video:content_loc>https://www.happysignals.com/hubfs/FInal%20Benchmark.mp4</video:content_loc><video:duration>1047</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Final-What%20XLAs%20Are%20Not.mp4/medium.jpg</video:thumbnail_loc><video:title>Final-What XLAs Are Not</video:title><video:description>Final-What XLAs Are Not</video:description><video:content_loc>https://www.happysignals.com/hubfs/Final-What%20XLAs%20Are%20Not.mp4</video:content_loc><video:duration>2168</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Summit%20September%202024.png</image:loc><image:caption>ITXM Summit September 2024</image:caption><image:title>ITXM Summit September 2024</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/January%202024%20itxm-summit%20replays2.png</image:loc><image:caption>January 2024 itxm-summit replays2</image:caption><image:title>January 2024 itxm-summit replays2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Header%20bannerITXM%20US%20Summit%20Outcomes%20banner.png</image:loc><image:caption>Header bannerITXM US Summit Outcomes banner</image:caption><image:title>Header bannerITXM US Summit Outcomes banner</image:title></image:image><lastmod>2025-05-28</lastmod></url><url><loc>https://www.happysignals.com/on-demand-may-2020-remote-experience-with-campari-rb-and-sophos</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Screenshot%202020-05-14%20at%2015.44.50.png</image:loc><image:caption>Screenshot 2020-05-14 at 15.44.50</image:caption><image:title>Screenshot 2020-05-14 at 15.44.50</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2020-05-14</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/happysignals-welcomes-former-servicenow-gsvp-jimmy-fitzgerald-as-a-board-member-and-investor</loc><image:image><image:loc>https://www.happysignals.com/hubfs/BrightTalk_ServiceNow-3.png</image:loc><image:caption>BrightTalk_ServiceNow-3</image:caption><image:title>BrightTalk_ServiceNow-3</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Article-SDI.png</image:loc><image:caption>Article-SDI</image:caption><image:title>Article-SDI</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/vendep-capital.png</image:loc><image:caption>vendep-capital</image:caption><image:title>vendep-capital</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Jimmy_Fitzgerald-HappySignals-Board-Member-S-1.jpg</image:loc><image:caption>Jimmy_Fitzgerald-HappySignals-Board-Member-S-1</image:caption><image:title>Jimmy_Fitzgerald-HappySignals-Board-Member-S-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/jimmy_fitzegerald_from_servicenow_join_happysignals_experience_management.png</image:loc><image:caption>jimmy_fitzegerald_from_servicenow_join_happysignals_experience_management</image:caption><image:title>jimmy_fitzegerald_from_servicenow_join_happysignals_experience_management</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2022-12-15</lastmod></url><url><loc>https://www.happysignals.com/blog/pepsico-driving-transformative-it-and-gbs-experiences-prashant-arora</loc><image:image><image:loc>https://www.happysignals.com/hubfs/mark-and-prashant.jpg</image:loc><image:caption>mark-and-prashant</image:caption><image:title>mark-and-prashant</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20How%20to%20Create%20the%20Business%20Case%20for%20IT%20Experience%20Management(1).png</image:loc><image:caption>Blog image_ How to Create the Business Case for IT Experience Management(1)</image:caption><image:title>Blog image_ How to Create the Business Case for IT Experience Management(1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Signature/happysignals-mark-bewick-email.png</image:loc><image:caption>happysignals-mark-bewick-email</image:caption><image:title>happysignals-mark-bewick-email</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20%20The%20IT%20Experience%20Management%20(ITXM)%20landscape%20in%20late%202023.png</image:loc><image:caption>Blog image_  The IT Experience Management (ITXM) landscape in late 2023</image:caption><image:title>Blog image_  The IT Experience Management (ITXM) landscape in late 2023</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Summit%20Prashant%20Arora.png</image:loc><image:caption>ITXM Summit Prashant Arora</image:caption><image:title>ITXM Summit Prashant Arora</image:title></image:image><lastmod>2024-11-08</lastmod></url><url><loc>https://www.happysignals.com/webinar-kalmar-journey-with-happysignals</loc><image:image><image:loc>https://www.happysignals.com/hubfs/kimmo-kalmar.png</image:loc><image:caption>kimmo-kalmar</image:caption><image:title>kimmo-kalmar</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/kalmar-logo-white.svg</image:loc><image:caption>kalmar-logo-white</image:caption><image:title>kalmar-logo-white</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/service-owner-buyer-office%20(1).png</image:loc><image:caption>service-owner-buyer-office (1)</image:caption><image:title>service-owner-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sdm-buyer-office%20(1).png</image:loc><image:caption>sdm-buyer-office (1)</image:caption><image:title>sdm-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sd-manager-buyer-office%20(1).png</image:loc><image:caption>sd-manager-buyer-office (1)</image:caption><image:title>sd-manager-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20post%20square%20-%20Events%20-%20no%20people%20-%20title%2Bsub%2Bbutton%20(1).png</image:loc><image:caption>Social post square - Events - no people - title+sub+button (1)</image:caption><image:title>Social post square - Events - no people - title+sub+button (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/How%20Kalmar%20Improved%20IT%20Support%20Experience%20with%20HappySignals.png</image:loc><image:caption>How Kalmar Improved IT Support Experience with HappySignals</image:caption><image:title>How Kalmar Improved IT Support Experience with HappySignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-jana-email.png</image:loc><image:caption>happysignals-jana-email</image:caption><image:title>happysignals-jana-email</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2026-04-13</lastmod></url><url><loc>https://www.happysignals.com/use-cases/reduce-mttr-with-reassignment-count</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/logo_cargotec.svg</image:loc><image:caption>logo_cargotec</image:caption><image:title>logo_cargotec</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-avanti-west-coast.svg</image:loc><image:caption>logo-avanti-west-coast</image:caption><image:title>logo-avanti-west-coast</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ahlstrom-logo.svg</image:loc><image:caption>ahlstrom-logo</image:caption><image:title>ahlstrom-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals-for-ITSM-CTA.png</image:loc><image:caption>HappySignals-for-ITSM-CTA</image:caption><image:title>HappySignals-for-ITSM-CTA</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Group%201982251101.svg</image:loc><image:caption>Group 1982251101</image:caption><image:title>Group 1982251101</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/where%20(1).svg</image:loc><image:caption>where (1)</image:caption><image:title>where (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/mark-reassignemtns.png</image:loc><image:caption>mark-reassignemtns</image:caption><image:title>mark-reassignemtns</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Asset%201.svg</image:loc><image:caption>Asset 1</image:caption><image:title>Asset 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/maria%20wammen%20andersen2.png</image:loc><image:caption>maria wammen andersen2</image:caption><image:title>maria wammen andersen2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/logo_equinor.svg</image:loc><image:caption>logo_equinor</image:caption><image:title>logo_equinor</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Tests/Group%201982249866.png</image:loc><image:caption>Group 1982249866</image:caption><image:title>Group 1982249866</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/H22021-04-Ticket%20Reassignments.png</image:loc><image:caption>H22021-04-Ticket Reassignments</image:caption><image:title>H22021-04-Ticket Reassignments</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/GW%20Logo.svg</image:loc><image:caption>GW Logo</image:caption><image:title>GW Logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/reassigment-vs-ai-summary.svg</image:loc><image:caption>reassigment-vs-ai-summary</image:caption><image:title>reassigment-vs-ai-summary</image:title></image:image><lastmod>2026-02-23</lastmod></url><url><loc>https://www.happysignals.com/blog/xla-what-are-the-benefits-of-experience-level-agreements</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Gain%20Senior%20Leadership%20Buy-in%20for%20IT%20Experience%20Management%20(ITXM).png</image:loc><image:caption>Blog Image_ How to Gain Senior Leadership Buy-in for IT Experience Management (ITXM)</image:caption><image:title>Blog Image_ How to Gain Senior Leadership Buy-in for IT Experience Management (ITXM)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/43.%20%23XLA%20-%20Experience%20is%20More%20Than%20an%20Agreement.png</image:loc><image:caption>43. #XLA - Experience is More Than an Agreement</image:caption><image:title>43. #XLA - Experience is More Than an Agreement</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20XLA%20-%20The%20Benefits%20of%20Experience%20Level%20Agreements.png</image:loc><image:caption>Blog image_ XLA - The Benefits of Experience Level Agreements</image:caption><image:title>Blog image_ XLA - The Benefits of Experience Level Agreements</image:title></image:image><lastmod>2024-08-14</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/yit</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/solution-bridging-the-gap-between-hr-and-it</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Head%20of%20Global%20Service%20Delivery.png</image:loc><image:caption>Head of Global Service Delivery</image:caption><image:title>Head of Global Service Delivery</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/IT%20Specialist.png</image:loc><image:caption>IT Specialist</image:caption><image:title>IT Specialist</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/use_cases_thumbnail_.png</image:loc><image:caption>use_cases_thumbnail_</image:caption><image:title>use_cases_thumbnail_</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_team-tiny.png</image:loc><image:caption>usecase_team-tiny</image:caption><image:title>usecase_team-tiny</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_target-tiny.png</image:loc><image:caption>usecase_target-tiny</image:caption><image:title>usecase_target-tiny</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_celebrate-tiny.png</image:loc><image:caption>usecase_celebrate-tiny</image:caption><image:title>usecase_celebrate-tiny</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/solution-hr-it.png</image:loc><image:caption>solution-hr-it</image:caption><image:title>solution-hr-it</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/CIO.png</image:loc><image:caption>CIO</image:caption><image:title>CIO</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_everyonecanuse-tiny.png</image:loc><image:caption>usecase_everyonecanuse-tiny</image:caption><image:title>usecase_everyonecanuse-tiny</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><lastmod>2022-10-21</lastmod></url><url><loc>https://www.happysignals.com/blog/csat-comes-too-late-shaun-brown-on-what-to-measure-instead</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Where%20the%20Core%20ITIL%204%20Practice%20s%20Link%20to%20Experience.png</image:loc><image:caption>Blog image_ Where the Core ITIL 4 Practice s Link to Experience</image:caption><image:title>Blog image_ Where the Core ITIL 4 Practice s Link to Experience</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20ITIL%204%20and%20Employee%20Experience_%20The%20Workforce%20and%20Talent%20Management%20Practice%20Guide.png</image:loc><image:caption>Blog image_ ITIL 4 and Employee Experience_ The Workforce and Talent Management Practice Guide</image:caption><image:title>Blog image_ ITIL 4 and Employee Experience_ The Workforce and Talent Management Practice Guide</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Shaun%20Brown%20-%20csat%20interview.png</image:loc><image:caption>Shaun Brown - csat interview</image:caption><image:title>Shaun Brown - csat interview</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Signature/happysignals-mark-bewick-email.png</image:loc><image:caption>happysignals-mark-bewick-email</image:caption><image:title>happysignals-mark-bewick-email</image:title></image:image><lastmod>2026-02-20</lastmod></url><url><loc>https://www.happysignals.com/blog/how-to-make-it-experience-management-itxm-quick-wins</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/AI%20in%20ITSM_%20Avoiding%20the%20Hype%20and%20Focusing%20on%20Value.png</image:loc><image:caption>AI in ITSM_ Avoiding the Hype and Focusing on Value</image:caption><image:title>AI in ITSM_ Avoiding the Hype and Focusing on Value</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Create%20an%20ITXM.png</image:loc><image:caption>Blog Image_ How to Create an ITXM</image:caption><image:title>Blog Image_ How to Create an ITXM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Make%20IT%20Experience%20Management%20(ITXM)%20Quick%20Wins.png</image:loc><image:caption>Blog Image_ How to Make IT Experience Management (ITXM) Quick Wins</image:caption><image:title>Blog Image_ How to Make IT Experience Management (ITXM) Quick Wins</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2025-02-20</lastmod></url><url><loc>https://www.happysignals.com/webinar-connect-happysignals-to-servicenow</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Connect%20HappySignals%20to%20ServiceNow-1.png</image:loc><image:caption>Connect HappySignals to ServiceNow-1</image:caption><image:title>Connect HappySignals to ServiceNow-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Employee%20Images/happysignals-jp_lehtonen.png</image:loc><image:caption>happysignals-jp_lehtonen</image:caption><image:title>happysignals-jp_lehtonen</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sdm-buyer-office%20(1).png</image:loc><image:caption>sdm-buyer-office (1)</image:caption><image:title>sdm-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sd-manager-buyer-office%20(1).png</image:loc><image:caption>sd-manager-buyer-office (1)</image:caption><image:title>sd-manager-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Group%201982249777%20(1).png</image:loc><image:caption>Group 1982249777 (1)</image:caption><image:title>Group 1982249777 (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Employee%20Images/pasi-nikkanen-happysignals.jpg</image:loc><image:caption>pasi-nikkanen-happysignals</image:caption><image:title>pasi-nikkanen-happysignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/service-owner-buyer-office%20(1).png</image:loc><image:caption>service-owner-buyer-office (1)</image:caption><image:title>service-owner-buyer-office (1)</image:title></image:image><lastmod>2026-07-14</lastmod></url><url><loc>https://www.happysignals.com/top-7-use-cases-for-itsm</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20post%20-%20ITSM%20webinar%20(1).png</image:loc><image:caption>Social post - ITSM webinar (1)</image:caption><image:title>Social post - ITSM webinar (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Top-7-use-cases-hero-bg.png</image:loc><image:caption>Top-7-use-cases-hero-bg</image:caption><image:title>Top-7-use-cases-hero-bg</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2026-07-17</lastmod></url><url><loc>https://www.happysignals.com/itxm-summit-2025-replays</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/ITXM%20Summit%202025/Final%20-%20Founders%20Keynote%20-%20Decision-making%20with%20Human-Centric%20IT%20Experience%20-%20Sami%20Kallio.mp4/medium.jpg</video:thumbnail_loc><video:title>Final - Founders Keynote - Decision-making with Human-Centric IT Experience - Sami Kallio</video:title><video:description>Final - Founders Keynote - Decision-making with Human-Centric IT Experience - Sami Kallio</video:description><video:content_loc>https://www.happysignals.com/hubfs/ITXM%20Summit%202025/Final%20-%20Founders%20Keynote%20-%20Decision-making%20with%20Human-Centric%20IT%20Experience%20-%20Sami%20Kallio.mp4</video:content_loc><video:duration>1221</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/ITXM%20Summit%202025/Final%20-%20ITXM%20in%20Action-%20The%20GEA%20Group%20Experience%20Management%20Journey%20-%20Shaun%20Brown%20-%20GEA.mp4/medium.jpg</video:thumbnail_loc><video:title>Final - ITXM in Action- The GEA Group Experience Management Journey - Shaun Brown - GEA</video:title><video:description>Final - ITXM in Action- The GEA Group Experience Management Journey - Shaun Brown - GEA</video:description><video:content_loc>https://www.happysignals.com/hubfs/ITXM%20Summit%202025/Final%20-%20ITXM%20in%20Action-%20The%20GEA%20Group%20Experience%20Management%20Journey%20-%20Shaun%20Brown%20-%20GEA.mp4</video:content_loc><video:duration>1372</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Final-How%20to%20Use%20Experience%20Data%20for%20Smarter%20IT%20Decisions%20and%20Continuous%20Improvement%20-_1.mp4/medium.jpg</video:thumbnail_loc><video:title>Final-How to Use Experience Data for Smarter IT Decisions and Continuous Improvement -_1</video:title><video:description>Final-How to Use Experience Data for Smarter IT Decisions and Continuous Improvement -_1</video:description><video:content_loc>https://www.happysignals.com/hubfs/Final-How%20to%20Use%20Experience%20Data%20for%20Smarter%20IT%20Decisions%20and%20Continuous%20Improvement%20-_1.mp4</video:content_loc><video:duration>1542</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/ITXM%20Summit%202025/Final%20-%20Global%20IT%20Benchmark%202025%20-%20Key%20Findings.mp4/medium.jpg</video:thumbnail_loc><video:title>Final - Global IT Benchmark 2025 - Key Findings</video:title><video:description>Final - Global IT Benchmark 2025 - Key Findings</video:description><video:content_loc>https://www.happysignals.com/hubfs/ITXM%20Summit%202025/Final%20-%20Global%20IT%20Benchmark%202025%20-%20Key%20Findings.mp4</video:content_loc><video:duration>1056</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXm%20Gherkin.png</image:loc><image:caption>ITXm Gherkin</image:caption><image:title>ITXm Gherkin</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/January%202024%20itxm-summit%20replays2.png</image:loc><image:caption>January 2024 itxm-summit replays2</image:caption><image:title>January 2024 itxm-summit replays2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Summit%202025/ITXM%20Summit%202024%20September%20replays.png</image:loc><image:caption>ITXM Summit 2024 September replays</image:caption><image:title>ITXM Summit 2024 September replays</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20post%20-%20The%20ITXM%20Summit%202025-general%20(3).png</image:loc><image:caption>Social post - The ITXM Summit 2025-general (3)</image:caption><image:title>Social post - The ITXM Summit 2025-general (3)</image:title></image:image><lastmod>2026-03-12</lastmod></url><url><loc>https://www.happysignals.com/blog/humans-are-the-best-sensors-for-it</loc><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP8_Human%20sensors.png</image:loc><image:caption>Blog image_HI15_EP8_Human sensors</image:caption><image:title>Blog image_HI15_EP8_Human sensors</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP1_IT%20Challenges_small-1.png</image:loc><image:caption>Blog image_HI15_EP1_IT Challenges_small-1</image:caption><image:title>Blog image_HI15_EP1_IT Challenges_small-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Email%20thumbnail-Happy-in-15-08.png</image:loc><image:caption>Email thumbnail-Happy-in-15-08</image:caption><image:title>Email thumbnail-Happy-in-15-08</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happiness%20productivity-png.png</image:loc><image:caption>happiness productivity-png</image:caption><image:title>happiness productivity-png</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP7_Human-centric%20IT%20Journey.png</image:loc><image:caption>Blog image_HI15_EP7_Human-centric IT Journey</image:caption><image:title>Blog image_HI15_EP7_Human-centric IT Journey</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/human%20sensors%20(1).png</image:loc><image:caption>human sensors (1)</image:caption><image:title>human sensors (1)</image:title></image:image><lastmod>2024-04-03</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/it-chronicles-why-your-digital-transformation-strategy-needs-experience-management</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/brains.jpg</image:loc><image:caption>brains</image:caption><image:title>brains</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Continual%20Improvement.png</image:loc><image:caption>Continual Improvement</image:caption><image:title>Continual Improvement</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/Digital%20transformation%20strategy.jpeg</image:loc><image:caption>Digital transformation strategy</image:caption><image:title>Digital transformation strategy</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/blog/44.-xla-employee-experience-with-roy-atkinson-part-2</loc><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/30.%20Camparis%20CIO%20Talks%20Employee%20Experience%20(TINY).jpg</image:loc><image:caption>30. Camparis CIO Talks Employee Experience (TINY)</image:caption><image:title>30. Camparis CIO Talks Employee Experience (TINY)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/44.%20%23XLA%20-%20Employee%20Experience%20with%20Roy%20Atkinson%20part%202.png</image:loc><image:caption>44. #XLA - Employee Experience with Roy Atkinson part 2</image:caption><image:title>44. #XLA - Employee Experience with Roy Atkinson part 2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/24.%20Campari%20Goes%20a%20Sip%20Beyond%20by%20Transforming%20their%20Employee%20Experience.jpg</image:loc><image:caption>24. Campari Goes a Sip Beyond by Transforming their Employee Experience</image:caption><image:title>24. Campari Goes a Sip Beyond by Transforming their Employee Experience</image:title></image:image><lastmod>2020-12-02</lastmod></url><url><loc>https://www.happysignals.com/guides-and-reports-for-experience-management</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Guides-and-Reports-Covers-Global-IT-Benchmark-2026.png</image:loc><image:caption>Guides-and-Reports-Covers-Global-IT-Benchmark-2026</image:caption><image:title>Guides-and-Reports-Covers-Global-IT-Benchmark-2026</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/The%20Definitive%20Guide%20to%20using%20IT%20Profiles.svg</image:loc><image:caption>The Definitive Guide to using IT Profiles</image:caption><image:title>The Definitive Guide to using IT Profiles</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/How%20to%20Incorporate%20XLAs%20into%20Outsourcing%20Contracts.svg</image:loc><image:caption>How to Incorporate XLAs into Outsourcing Contracts</image:caption><image:title>How to Incorporate XLAs into Outsourcing Contracts</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/solutions_hero.png</image:loc><image:caption>solutions_hero</image:caption><image:title>solutions_hero</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/The%20Practical%20Guide%20to%20XLAs.svg</image:loc><image:caption>The Practical Guide to XLAs</image:caption><image:title>The Practical Guide to XLAs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/From%20IT%20Service%20Management%20to%20IT%20Experience%20Management.svg</image:loc><image:caption>From IT Service Management to IT Experience Management</image:caption><image:title>From IT Service Management to IT Experience Management</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/How%20Customers%20and%20MSPs%20Benefit%20from%20Experience%20Management.svg</image:loc><image:caption>How Customers and MSPs Benefit from Experience Management</image:caption><image:title>How Customers and MSPs Benefit from Experience Management</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/The%20IT%20Leaders%20Guide%20to%20Employee%20Productivity.svg</image:loc><image:caption>The IT Leaders Guide to Employee Productivity</image:caption><image:title>The IT Leaders Guide to Employee Productivity</image:title></image:image><lastmod>2026-06-23</lastmod></url><url><loc>https://www.happysignals.com/blog/lost-time-is-lost-money</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20ITIL%204%20and%20Employee%20Experience_%20The%20Workforce%20and%20Talent%20Management%20Practice%20Guide.png</image:loc><image:caption>Blog image_ ITIL 4 and Employee Experience_ The Workforce and Talent Management Practice Guide</image:caption><image:title>Blog image_ ITIL 4 and Employee Experience_ The Workforce and Talent Management Practice Guide</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Gain%20Senior%20Leadership%20Buy-in%20for%20IT%20Experience%20Management%20(ITXM)%20(1).png</image:loc><image:caption>Blog Image_ How to Gain Senior Leadership Buy-in for IT Experience Management (ITXM) (1)</image:caption><image:title>Blog Image_ How to Gain Senior Leadership Buy-in for IT Experience Management (ITXM) (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2025%20Benchmark%20Report/Benchmark%20across%20ticket-based.svg</image:loc><image:caption>Benchmark across ticket-based</image:caption><image:title>Benchmark across ticket-based</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/T1YFWTBRS-U0AS8Q99WCT-6f7071e5f865-512.jpg</image:loc><image:caption>T1YFWTBRS-U0AS8Q99WCT-6f7071e5f865-512</image:caption><image:title>T1YFWTBRS-U0AS8Q99WCT-6f7071e5f865-512</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20share%20image-3.png</image:loc><image:caption>Social share image-3</image:caption><image:title>Social share image-3</image:title></image:image><lastmod>2026-06-26</lastmod></url><url><loc>https://www.happysignals.com/blog/adding-xlas-to-contractual-agreements-the-four-main-options-in-detail</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Overcoming%20major%20Objections%20to%20ITXM.png</image:loc><image:caption>Overcoming major Objections to ITXM</image:caption><image:title>Overcoming major Objections to ITXM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/41.%20%23XLA%20-%20The%20Key%20Differences%20Between%20XLAs%20and%20SLAs.jpg</image:loc><image:caption>41. #XLA - The Key Differences Between XLAs and SLAs</image:caption><image:title>41. #XLA - The Key Differences Between XLAs and SLAs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Adding%20XLAs%20To%20Contractual%20Agreements.png</image:loc><image:caption>Blog image_ Adding XLAs To Contractual Agreements</image:caption><image:title>Blog image_ Adding XLAs To Contractual Agreements</image:title></image:image><lastmod>2024-02-15</lastmod></url><url><loc>https://www.happysignals.com/blog/what-impacts-employee-experience-in-servicenow</loc><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/29.%20What%20Impacts%20Employee%20Experience%20in%20ServiceNow_.jpg</image:loc><image:caption>29. What Impacts Employee Experience in ServiceNow_</image:caption><image:title>29. What Impacts Employee Experience in ServiceNow_</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image__7%20More%20Reasons(1).png</image:loc><image:caption>Blog image__7 More Reasons(1)</image:caption><image:title>Blog image__7 More Reasons(1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20post%20-%20Is%20CSAT%20Enough_-1.png</image:loc><image:caption>Social post - Is CSAT Enough_-1</image:caption><image:title>Social post - Is CSAT Enough_-1</image:title></image:image><lastmod>2024-09-26</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/ceoworld-digital-transformation-and-the-need-for-a-better-service-experience-0-1</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/technology-g716f297f8_1280.jpg</image:loc><image:caption>technology-g716f297f8_1280</image:caption><image:title>technology-g716f297f8_1280</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Digital-Transformation.jpg</image:loc><image:caption>Digital-Transformation</image:caption><image:title>Digital-Transformation</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Meeting-in-office.jpg</image:loc><image:caption>Meeting-in-office</image:caption><image:title>Meeting-in-office</image:title></image:image><lastmod>2024-08-14</lastmod></url><url><loc>https://www.happysignals.com/solutions-for-it-experience-management</loc><image:image><image:loc>https://www.happysignals.com/hubfs/product_contact.png</image:loc><image:caption>product_contact</image:caption><image:title>product_contact</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_thumbnail_6.png</image:loc><image:caption>usecase_thumbnail_6</image:caption><image:title>usecase_thumbnail_6</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_thumbnail_7.png</image:loc><image:caption>usecase_thumbnail_7</image:caption><image:title>usecase_thumbnail_7</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_thumbnail_8.png</image:loc><image:caption>usecase_thumbnail_8</image:caption><image:title>usecase_thumbnail_8</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_thumbnail_5.png</image:loc><image:caption>usecase_thumbnail_5</image:caption><image:title>usecase_thumbnail_5</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/solutions_hero.png</image:loc><image:caption>solutions_hero</image:caption><image:title>solutions_hero</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_thumbnail_3.png</image:loc><image:caption>usecase_thumbnail_3</image:caption><image:title>usecase_thumbnail_3</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_thumbnail_2.png</image:loc><image:caption>usecase_thumbnail_2</image:caption><image:title>usecase_thumbnail_2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_thumbnail_1.png</image:loc><image:caption>usecase_thumbnail_1</image:caption><image:title>usecase_thumbnail_1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_thumbnail_4.png</image:loc><image:caption>usecase_thumbnail_4</image:caption><image:title>usecase_thumbnail_4</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><lastmod>2023-06-13</lastmod></url><url><loc>https://www.happysignals.com/automation-benefits-from-employee-experience-data</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Hero%20Banner%20Background%20and%20Images/happysignals-automation.png</image:loc><image:caption>happysignals-automation</image:caption><image:title>happysignals-automation</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Side%20Images/side-image-sami_kallio.jpg</image:loc><image:caption>side-image-sami_kallio</image:caption><image:title>side-image-sami_kallio</image:title></image:image><lastmod>2024-08-14</lastmod></url><url><loc>https://www.happysignals.com/product/experience-surveys</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Traditional%20metrics-OH-No.mp4/medium.jpg</video:thumbnail_loc><video:title>Traditional metrics-OH-No</video:title><video:description>Traditional metrics-OH-No</video:description><video:content_loc>https://www.happysignals.com/hubfs/Traditional%20metrics-OH-No.mp4</video:content_loc><video:duration>10</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Experience%20Surveys-Demo.mp4/medium.jpg</video:thumbnail_loc><video:title>Experience Surveys-Demo</video:title><video:description>Experience Surveys-Demo</video:description><video:content_loc>https://www.happysignals.com/hubfs/Experience%20Surveys-Demo.mp4</video:content_loc><video:duration>65</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/Out-of%20the%20box-02%20(1).svg</image:loc><image:caption>Out-of the box-02 (1)</image:caption><image:title>Out-of the box-02 (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/Any%20language-02.svg</image:loc><image:caption>Any language-02</image:caption><image:title>Any language-02</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/Say%20goodbye%20to%20yearly%20surveys-1.svg</image:loc><image:caption>Say goodbye to yearly surveys-1</image:caption><image:title>Say goodbye to yearly surveys-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/Focus-Get-Started%20(1).svg</image:loc><image:caption>Focus-Get-Started (1)</image:caption><image:title>Focus-Get-Started (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/Additional%20Questions-02.svg</image:loc><image:caption>Additional Questions-02</image:caption><image:title>Additional Questions-02</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Say%20goodbye%20to%20yearly%20surveys.png</image:loc><image:caption>Say goodbye to yearly surveys</image:caption><image:title>Say goodbye to yearly surveys</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/You%E2%80%99ll%20love%20it.%20They%20love%20it%2c%20to-G2-2.svg</image:loc><image:caption>You’ll love it. They love it, to-G2-2</image:caption><image:title>You’ll love it. They love it, to-G2-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/Dynamic-02.svg</image:loc><image:caption>Dynamic-02</image:caption><image:title>Dynamic-02</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/Data%20won%E2%80%99t%20stop%20flowing-02-1.svg</image:loc><image:caption>Data won’t stop flowing-02-1</image:caption><image:title>Data won’t stop flowing-02-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/Right%20question-01.svg</image:loc><image:caption>Right question-01</image:caption><image:title>Right question-01</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/Whenever-03.svg</image:loc><image:caption>Whenever-03</image:caption><image:title>Whenever-03</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><lastmod>2026-06-10</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/varma</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/biomerieux</loc><lastmod>2022-04-27</lastmod></url><url><loc>https://www.happysignals.com/customers/anu</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/ANU%20customer%20case-1.mp4/medium.jpg</video:thumbnail_loc><video:title>ANU customer case-1</video:title><video:description>ANU customer case-1</video:description><video:content_loc>https://www.happysignals.com/hubfs/ANU%20customer%20case-1.mp4</video:content_loc><video:duration>1796</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/Screenshot%202025-06-24%20at%209-38-23-png.png</image:loc><image:caption>Screenshot 2025-06-24 at 9-38-23-png</image:caption><image:title>Screenshot 2025-06-24 at 9-38-23-png</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Screenshot%202025-06-24%20at%2016-00-05-png.png</image:loc><image:caption>Screenshot 2025-06-24 at 16-00-05-png</image:caption><image:title>Screenshot 2025-06-24 at 16-00-05-png</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ANU_Primary_Horizontal_GoldBlack.png</image:loc><image:caption>ANU_Primary_Horizontal_GoldBlack</image:caption><image:title>ANU_Primary_Horizontal_GoldBlack</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Screenshot%202025-07-03%20at%2012.28.37.png</image:loc><image:caption>Screenshot 2025-07-03 at 12.28.37</image:caption><image:title>Screenshot 2025-07-03 at 12.28.37</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2025-07-07</lastmod></url><url><loc>https://www.happysignals.com/service-management-world-2024</loc><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals-pink-cap.jpg</image:loc><image:caption>HappySignals-pink-cap</image:caption><image:title>HappySignals-pink-cap</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/xla-management-happysignals-hero.png</image:loc><image:caption>xla-management-happysignals-hero</image:caption><image:title>xla-management-happysignals-hero</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Hero%20Banner%20Background%20and%20Images/Hero%20Founder%20Images/happysignals-samik-resized.png</image:loc><image:caption>happysignals-samik-resized</image:caption><image:title>happysignals-samik-resized</image:title></image:image><lastmod>2024-11-05</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/itsm.tools-so-hows-remote-working-doing-in-your-organization-1</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/Experience%20Management%20Culture.png</image:loc><image:caption>Experience Management Culture</image:caption><image:title>Experience Management Culture</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Untitled-design-64-2.png</image:loc><image:caption>Untitled-design-64-2</image:caption><image:title>Untitled-design-64-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/The%20Importance%20of%20IT%20Support%20to%20Perceptions%20of%20IT%E2%80%99s%20Value.jpeg</image:loc><image:caption>The Importance of IT Support to Perceptions of IT’s Value</image:caption><image:title>The Importance of IT Support to Perceptions of IT’s Value</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/SITS%20Insight.png</image:loc><image:caption>SITS Insight</image:caption><image:title>SITS Insight</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/nexthink-and-happysignals-better-together</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Signature/signature-katie-bates.png</image:loc><image:caption>signature-katie-bates</image:caption><image:title>signature-katie-bates</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-with-nexthink-data.svg</image:loc><image:caption>happysignals-with-nexthink-data</image:caption><image:title>happysignals-with-nexthink-data</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20raises%20%E2%82%AC12M-featured%20(1).png</image:loc><image:caption>HappySignals raises €12M-featured (1)</image:caption><image:title>HappySignals raises €12M-featured (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/nauta-capital-and-vendep-capital-funding-for-happysignals.png</image:loc><image:caption>nauta-capital-and-vendep-capital-funding-for-happysignals</image:caption><image:title>nauta-capital-and-vendep-capital-funding-for-happysignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals-Nexthink-Featured%20image-smiles%20(2).png</image:loc><image:caption>HappySignals-Nexthink-Featured image-smiles (2)</image:caption><image:title>HappySignals-Nexthink-Featured image-smiles (2)</image:title></image:image><lastmod>2025-10-09</lastmod></url><url><loc>https://www.happysignals.com/blog/chris-fazey-on-leading-it-transformation-at-campari-group</loc><image:image><image:loc>https://www.happysignals.com/hubfs/chris-fazey-campari-june2023.00_00_00_00.Still001.png</image:loc><image:caption>chris-fazey-campari-june2023.00_00_00_00.Still001</image:caption><image:title>chris-fazey-campari-june2023.00_00_00_00.Still001</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Screenshot%202019-07-08%2009.22.09.png</image:loc><image:caption>Screenshot 2019-07-08 09.22.09</image:caption><image:title>Screenshot 2019-07-08 09.22.09</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happiness_score_internal_vs_external.png</image:loc><image:caption>happiness_score_internal_vs_external</image:caption><image:title>happiness_score_internal_vs_external</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/chris-fazey-happysignals-campari-group.jpg</image:loc><image:caption>chris-fazey-happysignals-campari-group</image:caption><image:title>chris-fazey-happysignals-campari-group</image:title></image:image><lastmod>2024-11-21</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/ahlstrom-munksjo</loc><lastmod>2024-03-13</lastmod></url><url><loc>https://www.happysignals.com/blog/5.-transparency-with-experience-data</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/5.-Transparency-with-Experience-Data.jpg</image:loc><image:caption>5.-Transparency-with-Experience-Data</image:caption><image:title>5.-Transparency-with-Experience-Data</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/2.-Motivation-of-Service-Desk-Agents.jpg</image:loc><image:caption>2.-Motivation-of-Service-Desk-Agents</image:caption><image:title>2.-Motivation-of-Service-Desk-Agents</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/YouTube-Clips-2025-Roy-Atkinson.png</image:loc><image:caption>YouTube-Clips-2025-Roy-Atkinson</image:caption><image:title>YouTube-Clips-2025-Roy-Atkinson</image:title></image:image><lastmod>2019-11-06</lastmod></url><url><loc>https://www.happysignals.com/blog/build-your-dex-stack-with-nexthink-happysignals</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20Build%20your%20DEX%20stack%20with%20Nexthink%20%2B%20HappySignals%20(1).png</image:loc><image:caption>Blog Image_ Build your DEX stack with Nexthink + HappySignals (1)</image:caption><image:title>Blog Image_ Build your DEX stack with Nexthink + HappySignals (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image__Dex%20(1).png</image:loc><image:caption>Blog image__Dex (1)</image:caption><image:title>Blog image__Dex (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20HappySignals%20x%20Nexthink_%20Better%20together%20for%20DEX.png</image:loc><image:caption>Blog Image_ HappySignals x Nexthink_ Better together for DEX</image:caption><image:title>Blog Image_ HappySignals x Nexthink_ Better together for DEX</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2025-10-21</lastmod></url><url><loc>https://www.happysignals.com/blog/showing-value-of-servicenow-usage-with-employee-experience</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_SN%20Flow%20Designer%20(1)-1.png</image:loc><image:caption>Blog image_SN Flow Designer (1)-1</image:caption><image:title>Blog image_SN Flow Designer (1)-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/20.-Showing-Value-of-ServiceNow-Usage-with-Employee-Experience.jpg</image:loc><image:caption>20.-Showing-Value-of-ServiceNow-Usage-with-Employee-Experience</image:caption><image:title>20.-Showing-Value-of-ServiceNow-Usage-with-Employee-Experience</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/31.%20Enfos%20Journey%20to%20Modern%20IT%20Service%20Provider.jpg</image:loc><image:caption>31. Enfos Journey to Modern IT Service Provider</image:caption><image:title>31. Enfos Journey to Modern IT Service Provider</image:title></image:image><lastmod>2024-11-12</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/kemira</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/customers/wiley</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Wiley-trimmed-Edit.mp4/medium.jpg</video:thumbnail_loc><video:title>Wiley-trimmed-Edit</video:title><video:description>Wiley-trimmed-Edit</video:description><video:content_loc>https://www.happysignals.com/hubfs/Wiley-trimmed-Edit.mp4</video:content_loc><video:duration>943</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/Group%202079%20(2).png</image:loc><image:caption>Group 2079 (2)</image:caption><image:title>Group 2079 (2)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Wiley_benefits.png</image:loc><image:caption>Wiley_benefits</image:caption><image:title>Wiley_benefits</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Dev%20Assets/brand-layers.svg</image:loc><image:caption>brand-layers</image:caption><image:title>brand-layers</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/image%20(2).png</image:loc><image:caption>image (2)</image:caption><image:title>image (2)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Asset%201-2.svg</image:loc><image:caption>Asset 1-2</image:caption><image:title>Asset 1-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Campari-1.png</image:loc><image:caption>Campari-1</image:caption><image:title>Campari-1</image:title></image:image><lastmod>2023-07-21</lastmod></url><url><loc>https://www.happysignals.com/blog/refocus-from-cost-to-business-value</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_The%20Real%20Cost%20of%20Reassigning.png</image:loc><image:caption>Blog image_The Real Cost of Reassigning</image:caption><image:title>Blog image_The Real Cost of Reassigning</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20It%E2%80%99s%20Time%20for%20Your%20IT%20Service%20Desk%20Strategies%20to%20Refocus%20from%20Cost%20to%20Business%20Value.png</image:loc><image:caption>Blog image_ It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value</image:caption><image:title>Blog image_ It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/By%20Ticket%20Submission.png</image:loc><image:caption>By Ticket Submission</image:caption><image:title>By Ticket Submission</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/vaahtokarkit.png</image:loc><image:caption>vaahtokarkit</image:caption><image:title>vaahtokarkit</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><lastmod>2024-07-26</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/valtori</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/hug25-save-the-date</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HUG23-1.png</image:loc><image:caption>HUG23-1</image:caption><image:title>HUG23-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hug24-helsinki2.png</image:loc><image:caption>hug24-helsinki2</image:caption><image:title>hug24-helsinki2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hug.png</image:loc><image:caption>hug</image:caption><image:title>hug</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Hug-2025-Header.png</image:loc><image:caption>Hug-2025-Header</image:caption><image:title>Hug-2025-Header</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HUG-card.png</image:loc><image:caption>HUG-card</image:caption><image:title>HUG-card</image:title></image:image><lastmod>2025-03-21</lastmod></url><url><loc>https://www.happysignals.com/gain-competitive-advantage-with-sentiment-data</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2025-06-26</lastmod></url><url><loc>https://www.happysignals.com/blog/why-the-best-time-to-start-measuring-employee-experience-is-now</loc><image:image><image:loc>https://www.happysignals.com/hubfs/watermelons-in-a-bowl-happysignals-1.jpg</image:loc><image:caption>watermelons-in-a-bowl-happysignals-1</image:caption><image:title>watermelons-in-a-bowl-happysignals-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/13.-How-does-Service-Management-fit-into-Employee-Experience-Equation--Author-Jacob-Morgan.jpg</image:loc><image:caption>13.-How-does-Service-Management-fit-into-Employee-Experience-Equation--Author-Jacob-Morgan</image:caption><image:title>13.-How-does-Service-Management-fit-into-Employee-Experience-Equation--Author-Jacob-Morgan</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/11-Jesper-Hansen-from-Region-Midtjylland_Providing-Experience-for-Hospitals.jpg</image:loc><image:caption>11-Jesper-Hansen-from-Region-Midtjylland_Providing-Experience-for-Hospitals</image:caption><image:title>11-Jesper-Hansen-from-Region-Midtjylland_Providing-Experience-for-Hospitals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2024-07-26</lastmod></url><url><loc>https://www.happysignals.com/experience-management-for-servicenow</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20SLAs%20are%20green%2c%20employees%20are%20red%20from%20frustration.png</image:loc><image:caption>Blog Image_ SLAs are green, employees are red from frustration</image:caption><image:title>Blog Image_ SLAs are green, employees are red from frustration</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/SN_02.png</image:loc><image:caption>SN_02</image:caption><image:title>SN_02</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Looking%20at%20data%20(resized).jpg</image:loc><image:caption>Looking at data (resized)</image:caption><image:title>Looking at data (resized)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/case_thumbnail_Campari-1.png</image:loc><image:caption>case_thumbnail_Campari-1</image:caption><image:title>case_thumbnail_Campari-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/case_thumbnail_Campari.png</image:loc><image:caption>case_thumbnail_Campari</image:caption><image:title>case_thumbnail_Campari</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/SN_03.png</image:loc><image:caption>SN_03</image:caption><image:title>SN_03</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ServiceNow%20Build%20Badge.png</image:loc><image:caption>ServiceNow Build Badge</image:caption><image:title>ServiceNow Build Badge</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20CSAT%20is%20not%20enough.png</image:loc><image:caption>Blog Image_ CSAT is not enough</image:caption><image:title>Blog Image_ CSAT is not enough</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/bento-dashboard.png</image:loc><image:caption>bento-dashboard</image:caption><image:title>bento-dashboard</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/SN_01.png</image:loc><image:caption>SN_01</image:caption><image:title>SN_01</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Tests/Group%201982249866.png</image:loc><image:caption>Group 1982249866</image:caption><image:title>Group 1982249866</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/service_now.png</image:loc><image:caption>service_now</image:caption><image:title>service_now</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HS-SN-thumbnail.png</image:loc><image:caption>HS-SN-thumbnail</image:caption><image:title>HS-SN-thumbnail</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/example-hero-card-image.png</image:loc><image:caption>example-hero-card-image</image:caption><image:title>example-hero-card-image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/case_thumbnail_Regionmidt.png</image:loc><image:caption>case_thumbnail_Regionmidt</image:caption><image:title>case_thumbnail_Regionmidt</image:title></image:image><lastmod>2026-07-14</lastmod></url><url><loc>https://www.happysignals.com/blog/experience-is-about-people-process-and-tech</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Screenshot%202021-07-13%20at%2015.19.12.png</image:loc><image:caption>Screenshot 2021-07-13 at 15.19.12</image:caption><image:title>Screenshot 2021-07-13 at 15.19.12</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/38.%20%23XLA%20-%20Why%20SLAs%20Miss%20the%20Reality%20of%20a%20Situation%2c%20with%20TOPdesks%20Hannah%20Price%20(TINY).png</image:loc><image:caption>38. #XLA - Why SLAs Miss the Reality of a Situation, with TOPdesks Hannah Price (TINY)</image:caption><image:title>38. #XLA - Why SLAs Miss the Reality of a Situation, with TOPdesks Hannah Price (TINY)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP4_People%20Process%20Technology-02.png</image:loc><image:caption>Blog image_HI15_EP4_People Process Technology-02</image:caption><image:title>Blog image_HI15_EP4_People Process Technology-02</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Screenshot%202021-07-13%20at%2017.19.17.png</image:loc><image:caption>Screenshot 2021-07-13 at 17.19.17</image:caption><image:title>Screenshot 2021-07-13 at 17.19.17</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Email%20thumbnail-Happy-in-15-04%202.png</image:loc><image:caption>Email thumbnail-Happy-in-15-04 2</image:caption><image:title>Email thumbnail-Happy-in-15-04 2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Screenshot%202021-07-13%20at%2015.19.53.png</image:loc><image:caption>Screenshot 2021-07-13 at 15.19.53</image:caption><image:title>Screenshot 2021-07-13 at 15.19.53</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/End%20-%20User%20Personas%20are%20Changing%3B%20What%20About%20Your%20IT%20Support%20Capabilities%20and%20Targets_.png</image:loc><image:caption>End - User Personas are Changing; What About Your IT Support Capabilities and Targets_</image:caption><image:title>End - User Personas are Changing; What About Your IT Support Capabilities and Targets_</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Screenshot%202021-07-13%20at%2015.18.41.png</image:loc><image:caption>Screenshot 2021-07-13 at 15.18.41</image:caption><image:title>Screenshot 2021-07-13 at 15.18.41</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Screenshot%202021-07-13%20at%2015.20.03.png</image:loc><image:caption>Screenshot 2021-07-13 at 15.20.03</image:caption><image:title>Screenshot 2021-07-13 at 15.20.03</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/blog/how-to-create-instant-feedback-loops-with-flow-designer-in-servicenow</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/SN%20Flow%20Designer_2.png</image:loc><image:caption>SN Flow Designer_2</image:caption><image:title>SN Flow Designer_2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_SN%20Flow%20Designer%20(1)-1.png</image:loc><image:caption>Blog image_SN Flow Designer (1)-1</image:caption><image:title>Blog image_SN Flow Designer (1)-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Enfo%20BA.png</image:loc><image:caption>Enfo BA</image:caption><image:title>Enfo BA</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/SN%20Flow%20Designer_1.png</image:loc><image:caption>SN Flow Designer_1</image:caption><image:title>SN Flow Designer_1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP13_Ticket%20Bouncing.png</image:loc><image:caption>Blog image_HI15_EP13_Ticket Bouncing</image:caption><image:title>Blog image_HI15_EP13_Ticket Bouncing</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/SN%20Flow%20Designer_4.png</image:loc><image:caption>SN Flow Designer_4</image:caption><image:title>SN Flow Designer_4</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/learning-center/product-video-03</loc><lastmod>2026-02-23</lastmod></url><url><loc>https://www.happysignals.com/blog/the-financial-impact-of-interruptions</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Roy%20Atkinson.jpg</image:loc><image:caption>Roy Atkinson</image:caption><image:title>Roy Atkinson</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Make%20IT%20Experience%20Management%20(ITXM)%20Quick%20Wins.png</image:loc><image:caption>Blog Image_ How to Make IT Experience Management (ITXM) Quick Wins</image:caption><image:title>Blog Image_ How to Make IT Experience Management (ITXM) Quick Wins</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Gain%20Senior%20Leadership%20Buy-in%20for%20IT%20Experience%20Management%20(ITXM)%20(1).png</image:loc><image:caption>Blog Image_ How to Gain Senior Leadership Buy-in for IT Experience Management (ITXM) (1)</image:caption><image:title>Blog Image_ How to Gain Senior Leadership Buy-in for IT Experience Management (ITXM) (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20The%20Financial%20Impact%20of%20Interruptions.png</image:loc><image:caption>Blog image_ The Financial Impact of Interruptions</image:caption><image:title>Blog image_ The Financial Impact of Interruptions</image:title></image:image><lastmod>2024-03-21</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/itsm.tools-so-hows-remote-working-doing-in-your-organization-0</loc><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/Remote%20Work-1.png</image:loc><image:caption>Remote Work-1</image:caption><image:title>Remote Work-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/2022.png</image:loc><image:caption>2022</image:caption><image:title>2022</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/What%20Employee%20Experience%20Really%20Means%20for%20IT%20Support.png</image:loc><image:caption>What Employee Experience Really Means for IT Support</image:caption><image:title>What Employee Experience Really Means for IT Support</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/Experience%20Management%20Culture.png</image:loc><image:caption>Experience Management Culture</image:caption><image:title>Experience Management Culture</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/webinar-refinitiv</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2021-01-20</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/posti</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/blog/perception-vs.-technical-performance-data-heres-why-and-where-they-commonly-differ</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Perception%20vs.%20Technical%20Performance%20Data.png</image:loc><image:caption>Blog image_ Perception vs. Technical Performance Data</image:caption><image:title>Blog image_ Perception vs. Technical Performance Data</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Why%20IT%20Support%20is%20Really%20People%20Support.png</image:loc><image:caption>Why IT Support is Really People Support</image:caption><image:title>Why IT Support is Really People Support</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Devices.png</image:loc><image:caption>Devices</image:caption><image:title>Devices</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Are%20You%20Overly%20Focused%20on%20Not%20Failing%2c%20Rather%20Than%20Succeeding%2c%20with%20IT%20Support_.png</image:loc><image:caption>Blog image_ Are You Overly Focused on Not Failing, Rather Than Succeeding, with IT Support_</image:caption><image:title>Blog image_ Are You Overly Focused on Not Failing, Rather Than Succeeding, with IT Support_</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/H22021-16-countries.png</image:loc><image:caption>H22021-16-countries</image:caption><image:title>H22021-16-countries</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Incidents_lost-time.png</image:loc><image:caption>Incidents_lost-time</image:caption><image:title>Incidents_lost-time</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/blog/which-are-the-most-important-kpis-for-help-desk-managers</loc><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Which%20are%20t%20he%20Most%20Important%20KPIs%20for%20Help%20Desk%20Managers%20_.png</image:loc><image:caption>Blog image_ Which are t he Most Important KPIs for Help Desk Managers _</image:caption><image:title>Blog image_ Which are t he Most Important KPIs for Help Desk Managers _</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happiness_score_internal_vs_external.png</image:loc><image:caption>happiness_score_internal_vs_external</image:caption><image:title>happiness_score_internal_vs_external</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Drive%20Continual%20Improvement%20with%20IT%20Experience%20Data%20(1).png</image:loc><image:caption>Blog Image_ How to Drive Continual Improvement with IT Experience Data (1)</image:caption><image:title>Blog Image_ How to Drive Continual Improvement with IT Experience Data (1)</image:title></image:image><lastmod>2024-09-26</lastmod></url><url><loc>https://www.happysignals.com/the-workplace-series</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2026-06-24</lastmod></url><url><loc>https://www.happysignals.com/become-partner</loc><image:image><image:loc>https://www.happysignals.com/hubfs/james_round.png</image:loc><image:caption>james_round</image:caption><image:title>james_round</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/partners_servicenow_3.png</image:loc><image:caption>partners_servicenow_3</image:caption><image:title>partners_servicenow_3</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Katie.png</image:loc><image:caption>Katie</image:caption><image:title>Katie</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/home-product-lift.png</image:loc><image:caption>home-product-lift</image:caption><image:title>home-product-lift</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Measurement%20Areas_new-450px.png</image:loc><image:caption>Measurement Areas_new-450px</image:caption><image:title>Measurement Areas_new-450px</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/company-image-people.png</image:loc><image:caption>company-image-people</image:caption><image:title>company-image-people</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/partners_servicenow.png</image:loc><image:caption>partners_servicenow</image:caption><image:title>partners_servicenow</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/partners_msp_3.png</image:loc><image:caption>partners_msp_3</image:caption><image:title>partners_msp_3</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/partners_msp_1.png</image:loc><image:caption>partners_msp_1</image:caption><image:title>partners_msp_1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/partners_servicenow_2.png</image:loc><image:caption>partners_servicenow_2</image:caption><image:title>partners_servicenow_2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/XLA_advisory.png</image:loc><image:caption>XLA_advisory</image:caption><image:title>XLA_advisory</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Employee%20Images/happysignals-melissa-email.png</image:loc><image:caption>happysignals-melissa-email</image:caption><image:title>happysignals-melissa-email</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Measure-final-1.gif</image:loc><image:caption>Measure-final-1</image:caption><image:title>Measure-final-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/partners_hero.png</image:loc><image:caption>partners_hero</image:caption><image:title>partners_hero</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/partners_msp_2.png</image:loc><image:caption>partners_msp_2</image:caption><image:title>partners_msp_2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/fujitsu-steve.png</image:loc><image:caption>fujitsu-steve</image:caption><image:title>fujitsu-steve</image:title></image:image><lastmod>2025-12-15</lastmod></url><url><loc>https://www.happysignals.com/blog/internal-service-desk-make-employees-more-productive-with-xla</loc><image:image><image:loc>https://www.happysignals.com/hubfs/happiness_score_internal_vs_external.png</image:loc><image:caption>happiness_score_internal_vs_external</image:caption><image:title>happiness_score_internal_vs_external</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/chris-fazey-campari-june2023.00_00_00_00.Still001.png</image:loc><image:caption>chris-fazey-campari-june2023.00_00_00_00.Still001</image:caption><image:title>chris-fazey-campari-june2023.00_00_00_00.Still001</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Screenshot%202019-07-08%2009.22.09.png</image:loc><image:caption>Screenshot 2019-07-08 09.22.09</image:caption><image:title>Screenshot 2019-07-08 09.22.09</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2023-02-01</lastmod></url><url><loc>https://www.happysignals.com/lc-form-124b34sf35</loc><lastmod>2021-08-18</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/aws</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/about-happysignals</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Icons/Icon%20-%20Happiness%20score.svg</image:loc><image:caption>Icon - Happiness score</image:caption><image:title>Icon - Happiness score</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Icons/Icon%20-%20Analytics.svg</image:loc><image:caption>Icon - Analytics</image:caption><image:title>Icon - Analytics</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Hero%20Banner%20Background%20and%20Images/Hero%20Founder%20Images/happysignals-samik-resized.png</image:loc><image:caption>happysignals-samik-resized</image:caption><image:title>happysignals-samik-resized</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Icons/Icon%20-%20Book%20a%20demo.svg</image:loc><image:caption>Icon - Book a demo</image:caption><image:title>Icon - Book a demo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2026-03-26</lastmod></url><url><loc>https://www.happysignals.com/blog/agentic-ai-and-experience-data-theyre-better-together</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20%20%204%20Key%20IT%20Support%20Trends%20and%20the%20Importance%20of%20Experience%20Data.png</image:loc><image:caption>Blog image_   4 Key IT Support Trends and the Importance of Experience Data</image:caption><image:title>Blog image_   4 Key IT Support Trends and the Importance of Experience Data</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/A%20Practical%20Approach%20to%20Succeeding%20with%20XLAs.png</image:loc><image:caption>A Practical Approach to Succeeding with XLAs</image:caption><image:title>A Practical Approach to Succeeding with XLAs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20Agentic%20AI%20and%20Experience%20Data%20%E2%80%93%20They%E2%80%99re%20Better%20Together.png</image:loc><image:caption>Blog Image_ Agentic AI and Experience Data – They’re Better Together</image:caption><image:title>Blog Image_ Agentic AI and Experience Data – They’re Better Together</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/signature/signature-sakari-kyro%CC%88.png</image:loc><image:caption>signature-sakari-kyrö</image:caption><image:title>signature-sakari-kyrö</image:title></image:image><lastmod>2025-02-27</lastmod></url><url><loc>https://www.happysignals.com/itsm-itxm</loc><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM_Wheel_hero_image.png</image:loc><image:caption>ITXM_Wheel_hero_image</image:caption><image:title>ITXM_Wheel_hero_image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-kallio.jpg</image:loc><image:caption>sami-kallio</image:caption><image:title>sami-kallio</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/contributor-neil-keating.jpg</image:loc><image:caption>contributor-neil-keating</image:caption><image:title>contributor-neil-keating</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/contributor-rea-ann-bruno.jpg</image:loc><image:caption>contributor-rea-ann-bruno</image:caption><image:title>contributor-rea-ann-bruno</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Antonina%20Klentsova.png</image:loc><image:caption>Antonina Klentsova</image:caption><image:title>Antonina Klentsova</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Why%20the%20Improvement%20of%20ITSM%20in%202023%20and%20beyond%20Needs%20Experience%20Management-Download%20(2).png</image:loc><image:caption>Why the Improvement of ITSM in 2023 and beyond Needs Experience Management-Download (2)</image:caption><image:title>Why the Improvement of ITSM in 2023 and beyond Needs Experience Management-Download (2)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/contributor-alan-nance.jpg</image:loc><image:caption>contributor-alan-nance</image:caption><image:title>contributor-alan-nance</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/contributor-doug-rabold.jpg</image:loc><image:caption>contributor-doug-rabold</image:caption><image:title>contributor-doug-rabold</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/contributor-roy-atkinson.jpg</image:loc><image:caption>contributor-roy-atkinson</image:caption><image:title>contributor-roy-atkinson</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/contributor-phyllis-drucker.jpg</image:loc><image:caption>contributor-phyllis-drucker</image:caption><image:title>contributor-phyllis-drucker</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/contributor-katrina-macdermid.jpg</image:loc><image:caption>contributor-katrina-macdermid</image:caption><image:title>contributor-katrina-macdermid</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Croedsourced-Table.jpg</image:loc><image:caption>Croedsourced-Table</image:caption><image:title>Croedsourced-Table</image:title></image:image><lastmod>2023-06-07</lastmod></url><url><loc>https://www.happysignals.com/blog/ai-in-itsm-avoiding-the-hype-and-focusing-on-value</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Create%20an%20ITXM.png</image:loc><image:caption>Blog Image_ How to Create an ITXM</image:caption><image:title>Blog Image_ How to Create an ITXM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/AI%20in%20ITSM_%20Avoiding%20the%20Hype%20and%20Focusing%20on%20Value.png</image:loc><image:caption>AI in ITSM_ Avoiding the Hype and Focusing on Value</image:caption><image:title>AI in ITSM_ Avoiding the Hype and Focusing on Value</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Make%20IT%20Experience%20Management%20(ITXM)%20Quick%20Wins.png</image:loc><image:caption>Blog Image_ How to Make IT Experience Management (ITXM) Quick Wins</image:caption><image:title>Blog Image_ How to Make IT Experience Management (ITXM) Quick Wins</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/signature/signature-sakari-kyro%CC%88.png</image:loc><image:caption>signature-sakari-kyrö</image:caption><image:title>signature-sakari-kyrö</image:title></image:image><lastmod>2024-11-07</lastmod></url><url><loc>https://www.happysignals.com/onboarding-service</loc><image:image><image:loc>https://www.happysignals.com/hubfs/hero_book_a_demo.png</image:loc><image:caption>hero_book_a_demo</image:caption><image:title>hero_book_a_demo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/G2-2023.svg</image:loc><image:caption>G2-2023</image:caption><image:title>G2-2023</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-implemented.svg</image:loc><image:caption>itxm-implemented</image:caption><image:title>itxm-implemented</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/onboarding.svg</image:loc><image:caption>onboarding</image:caption><image:title>onboarding</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/included-with-license.svg</image:loc><image:caption>included-with-license</image:caption><image:title>included-with-license</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/cumulative-productivity-gains.svg</image:loc><image:caption>cumulative-productivity-gains</image:caption><image:title>cumulative-productivity-gains</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2023-10-13</lastmod></url><url><loc>https://www.happysignals.com/blog/45.-xla-experience-management-benefits-all-business-roles</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/What%20IT%20Service%20Quality%20Means%20in%202024%20and%20%20Beyond.png</image:loc><image:caption>What IT Service Quality Means in 2024 and  Beyond</image:caption><image:title>What IT Service Quality Means in 2024 and  Beyond</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_XLA_mistakes-1.png</image:loc><image:caption>Blog_XLA_mistakes-1</image:caption><image:title>Blog_XLA_mistakes-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/45.%20%23XLA%20-%20Experience%20Management%20Benefits%20all%20Business%20Roles.jpg</image:loc><image:caption>45. #XLA - Experience Management Benefits all Business Roles</image:caption><image:title>45. #XLA - Experience Management Benefits all Business Roles</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><lastmod>2024-08-15</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/deloitte-fastest-growing</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/deloitte_50_feature.png</image:loc><image:caption>deloitte_50_feature</image:caption><image:title>deloitte_50_feature</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Fast-50-1.png</image:loc><image:caption>Fast-50-1</image:caption><image:title>Fast-50-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals-feature-thumbnail.png</image:loc><image:caption>HappySignals-feature-thumbnail</image:caption><image:title>HappySignals-feature-thumbnail</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20raises%20%E2%82%AC12M-featured%20(1).png</image:loc><image:caption>HappySignals raises €12M-featured (1)</image:caption><image:title>HappySignals raises €12M-featured (1)</image:title></image:image><lastmod>2022-12-15</lastmod></url><url><loc>https://www.happysignals.com/blog/how-to-gain-senior-leadership-buy-in-for-it-experience-management-itxm</loc><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_Tips%20for%20starting%20ITXM.png</image:loc><image:caption>Blog image_Tips for starting ITXM</image:caption><image:title>Blog image_Tips for starting ITXM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20ITIL%204%20and%20Employee%20Experience_%20The%20Workforce%20and%20Talent%20Management%20Practice%20Guide.png</image:loc><image:caption>Blog image_ ITIL 4 and Employee Experience_ The Workforce and Talent Management Practice Guide</image:caption><image:title>Blog image_ ITIL 4 and Employee Experience_ The Workforce and Talent Management Practice Guide</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Gain%20Senior%20Leadership%20Buy-in%20for%20IT%20Experience%20Management%20(ITXM)%20(1).png</image:loc><image:caption>Blog Image_ How to Gain Senior Leadership Buy-in for IT Experience Management (ITXM) (1)</image:caption><image:title>Blog Image_ How to Gain Senior Leadership Buy-in for IT Experience Management (ITXM) (1)</image:title></image:image><lastmod>2025-03-13</lastmod></url><url><loc>https://www.happysignals.com/xla-institute</loc><image:image><image:loc>https://www.happysignals.com/hubfs/robin%20marchand.png</image:loc><image:caption>robin marchand</image:caption><image:title>robin marchand</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/XLA-Institute-partner-hero.png</image:loc><image:caption>XLA-Institute-partner-hero</image:caption><image:title>XLA-Institute-partner-hero</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Signature/signature-katie-bates.png</image:loc><image:caption>signature-katie-bates</image:caption><image:title>signature-katie-bates</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2026-05-03</lastmod></url><url><loc>https://www.happysignals.com/blog/podcast-make-your-automation-case-with-experience-data</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/14.-How-do-you-make-a-business-case-for-employee-experience-measurement-compressed.jpg</image:loc><image:caption>14.-How-do-you-make-a-business-case-for-employee-experience-measurement-compressed</image:caption><image:title>14.-How-do-you-make-a-business-case-for-employee-experience-measurement-compressed</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/16.-Make-your-Automation-Case-with-Experience-Data.jpg</image:loc><image:caption>16.-Make-your-Automation-Case-with-Experience-Data</image:caption><image:title>16.-Make-your-Automation-Case-with-Experience-Data</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Remote%20First%20Culture%20Thumbnail.png</image:loc><image:caption>Remote First Culture Thumbnail</image:caption><image:title>Remote First Culture Thumbnail</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/use-cases/support-channel-optimization</loc><image:image><image:loc>https://www.happysignals.com/hubfs/maria%20wammen%20andersen2.png</image:loc><image:caption>maria wammen andersen2</image:caption><image:title>maria wammen andersen2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Asset%201.svg</image:loc><image:caption>Asset 1</image:caption><image:title>Asset 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ahlstrom-logo.svg</image:loc><image:caption>ahlstrom-logo</image:caption><image:title>ahlstrom-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/mark-says-channels.png</image:loc><image:caption>mark-says-channels</image:caption><image:title>mark-says-channels</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-avanti-west-coast.svg</image:loc><image:caption>logo-avanti-west-coast</image:caption><image:title>logo-avanti-west-coast</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals-for-ITSM-CTA.png</image:loc><image:caption>HappySignals-for-ITSM-CTA</image:caption><image:title>HappySignals-for-ITSM-CTA</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/GW%20Logo.svg</image:loc><image:caption>GW Logo</image:caption><image:title>GW Logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/logo_equinor.svg</image:loc><image:caption>logo_equinor</image:caption><image:title>logo_equinor</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itsm-benchmark-channels.svg</image:loc><image:caption>itsm-benchmark-channels</image:caption><image:title>itsm-benchmark-channels</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/logo_cargotec.svg</image:loc><image:caption>logo_cargotec</image:caption><image:title>logo_cargotec</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/reduce-costs.svg</image:loc><image:caption>reduce-costs</image:caption><image:title>reduce-costs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hero-channel-development.svg</image:loc><image:caption>hero-channel-development</image:caption><image:title>hero-channel-development</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/channel-employee-data%20(1).svg</image:loc><image:caption>channel-employee-data (1)</image:caption><image:title>channel-employee-data (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2025-12-17</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/hdi-why-xlas-might-be-better-than-traditional-metrics-for-measuring-it-business-alignment-0</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/jimmy_fitzegerald_from_servicenow_join_happysignals_experience_management.png</image:loc><image:caption>jimmy_fitzegerald_from_servicenow_join_happysignals_experience_management</image:caption><image:title>jimmy_fitzegerald_from_servicenow_join_happysignals_experience_management</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Partnership%20HappySignals%20and%20CTMS.png</image:loc><image:caption>Partnership HappySignals and CTMS</image:caption><image:title>Partnership HappySignals and CTMS</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/nick-fewings-S7cyjr_3prc-unsplash.jpg</image:loc><image:caption>nick-fewings-S7cyjr_3prc-unsplash</image:caption><image:title>nick-fewings-S7cyjr_3prc-unsplash</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/technology-g716f297f8_1280.jpg</image:loc><image:caption>technology-g716f297f8_1280</image:caption><image:title>technology-g716f297f8_1280</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/happysignals-and-ctms-service-management-launch-new-integration-for-ivanti-neurons-for-itsm</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20zispl.png</image:loc><image:caption>Blog image_ zispl</image:caption><image:title>Blog image_ zispl</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Benchmark%20image.svg</image:loc><image:caption>Benchmark image</image:caption><image:title>Benchmark image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Signature/signature-katie-bates.png</image:loc><image:caption>signature-katie-bates</image:caption><image:title>signature-katie-bates</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Partnership%20HappySignals%20and%20CTMS.png</image:loc><image:caption>Partnership HappySignals and CTMS</image:caption><image:title>Partnership HappySignals and CTMS</image:title></image:image><lastmod>2024-08-05</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/ceoworld-digital-transformation-and-the-need-for-a-better-service-experience-0-1-0</loc><image:image><image:loc>https://www.happysignals.com/hubfs/SITS-HS-SITS%20newsletter%20(4.11)%202560x1710%20-%20BLOG%20IMAGE-1.png</image:loc><image:caption>SITS-HS-SITS newsletter (4.11) 2560x1710 - BLOG IMAGE-1</image:caption><image:title>SITS-HS-SITS newsletter (4.11) 2560x1710 - BLOG IMAGE-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/brains.jpg</image:loc><image:caption>brains</image:caption><image:title>brains</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Digital-Transformation.jpg</image:loc><image:caption>Digital-Transformation</image:caption><image:title>Digital-Transformation</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HS.png</image:loc><image:caption>HS</image:caption><image:title>HS</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/solutions/digital-workplace</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Annual%20Savings-01.svg</image:loc><image:caption>Annual Savings-01</image:caption><image:title>Annual Savings-01</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/How%20do%20AI%20tools%20impact%20productivity_-01%20(1).png</image:loc><image:caption>How do AI tools impact productivity_-01 (1)</image:caption><image:title>How do AI tools impact productivity_-01 (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Tests/Group%201982249866.png</image:loc><image:caption>Group 1982249866</image:caption><image:title>Group 1982249866</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Tests/Enterprise%20service.svg</image:loc><image:caption>Enterprise service</image:caption><image:title>Enterprise service</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20Build%20your%20DEX%20stack%20with%20Nexthink%20%2B%20HappySignals%20(1).png</image:loc><image:caption>Blog Image_ Build your DEX stack with Nexthink + HappySignals (1)</image:caption><image:title>Blog Image_ Build your DEX stack with Nexthink + HappySignals (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Technical%20data%20tells%20half%20the%20story.%20Experience%20intelligence%20shows%20the%20impact..png</image:loc><image:caption>Technical data tells half the story. Experience intelligence shows the impact.</image:caption><image:title>Technical data tells half the story. Experience intelligence shows the impact.</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/cta-background%20(1).png</image:loc><image:caption>cta-background (1)</image:caption><image:title>cta-background (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/nexthink-happysignals-better-together-screens.png</image:loc><image:caption>nexthink-happysignals-better-together-screens</image:caption><image:title>nexthink-happysignals-better-together-screens</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20XLA%20-%20The%20Dangers%20of%20Relying%20on%20DEX%20Tools%20Alone.png</image:loc><image:caption>Blog image_ XLA - The Dangers of Relying on DEX Tools Alone</image:caption><image:title>Blog image_ XLA - The Dangers of Relying on DEX Tools Alone</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-nexthink-ui-together.svg</image:loc><image:caption>happysignals-nexthink-ui-together</image:caption><image:title>happysignals-nexthink-ui-together</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image__Dex%20(1).png</image:loc><image:caption>Blog image__Dex (1)</image:caption><image:title>Blog image__Dex (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Icons/icon-free%20webinars.svg</image:loc><image:caption>icon-free webinars</image:caption><image:title>icon-free webinars</image:title></image:image><lastmod>2026-07-03</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/itsm.tools-so-hows-remote-working-doing-in-your-organization-0-1</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/What%20Employee%20Experience%20Really%20Means%20for%20IT%20Support.png</image:loc><image:caption>What Employee Experience Really Means for IT Support</image:caption><image:title>What Employee Experience Really Means for IT Support</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Partnership%20HappySignals%20and%20CTMS.png</image:loc><image:caption>Partnership HappySignals and CTMS</image:caption><image:title>Partnership HappySignals and CTMS</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/Remote%20Work-1.png</image:loc><image:caption>Remote Work-1</image:caption><image:title>Remote Work-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20zispl.png</image:loc><image:caption>Blog image_ zispl</image:caption><image:title>Blog image_ zispl</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/blog/ticket-bouncing-frustrated-end-users-what-can-it-do</loc><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_Real-time%20Experience%20Data%20in%20ServiceNow.png</image:loc><image:caption>Blog image_Real-time Experience Data in ServiceNow</image:caption><image:title>Blog image_Real-time Experience Data in ServiceNow</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_end-user%20touchpoints%20in%20ServiceNow.png</image:loc><image:caption>Blog image_end-user touchpoints in ServiceNow</image:caption><image:title>Blog image_end-user touchpoints in ServiceNow</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP13_Ticket%20Bouncing.png</image:loc><image:caption>Blog image_HI15_EP13_Ticket Bouncing</image:caption><image:title>Blog image_HI15_EP13_Ticket Bouncing</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sample%20data.jpeg</image:loc><image:caption>sample data</image:caption><image:title>sample data</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H1%202023/Global-IT-Experience-Benchmark-H1-23-The-Impact-of-Reassignments.png</image:loc><image:caption>Global-IT-Experience-Benchmark-H1-23-The-Impact-of-Reassignments</image:caption><image:title>Global-IT-Experience-Benchmark-H1-23-The-Impact-of-Reassignments</image:title></image:image><lastmod>2024-03-14</lastmod></url><url><loc>https://www.happysignals.com/learning-center</loc><image:image><image:loc>https://www.happysignals.com/hubfs/LC%20Thumbnail-XLA25-Sami-Kallio.png</image:loc><image:caption>LC Thumbnail-XLA25-Sami-Kallio</image:caption><image:title>LC Thumbnail-XLA25-Sami-Kallio</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Ensuring%20Successful%20XLA%20Contracts.png</image:loc><image:caption>Ensuring Successful XLA Contracts</image:caption><image:title>Ensuring Successful XLA Contracts</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Screenshot%202025-07-17%20at%209.40.12-2.png</image:loc><image:caption>Screenshot 2025-07-17 at 9.40.12-2</image:caption><image:title>Screenshot 2025-07-17 at 9.40.12-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-product-unique-1.png</image:loc><image:caption>happysignals-product-unique-1</image:caption><image:title>happysignals-product-unique-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-product-unique-2.png</image:loc><image:caption>happysignals-product-unique-2</image:caption><image:title>happysignals-product-unique-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/How%20Nestle%20IT%20is%20modernizing%20ITSM%20with%20Experience%20Management.png</image:loc><image:caption>How Nestle IT is modernizing ITSM with Experience Management</image:caption><image:title>How Nestle IT is modernizing ITSM with Experience Management</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Leading%20IT%20%20with%20Experience%20Management.png</image:loc><image:caption>Leading IT  with Experience Management</image:caption><image:title>Leading IT  with Experience Management</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/demo-thumbnail.webp</image:loc><image:caption>demo-thumbnail</image:caption><image:title>demo-thumbnail</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Screenshot%202025-07-17%20at%209.40.12.png</image:loc><image:caption>Screenshot 2025-07-17 at 9.40.12</image:caption><image:title>Screenshot 2025-07-17 at 9.40.12</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-product-unique-3.png</image:loc><image:caption>happysignals-product-unique-3</image:caption><image:title>happysignals-product-unique-3</image:title></image:image><lastmod>2026-02-23</lastmod></url><url><loc>https://www.happysignals.com/blog/ai-adoption-through-experimentation</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20AI%20Adoption%20Through%20Experimentation.png</image:loc><image:caption>Blog Image_ AI Adoption Through Experimentation</image:caption><image:title>Blog Image_ AI Adoption Through Experimentation</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/A%20Practical%20Approach%20to%20Succeeding%20with%20XLAs.png</image:loc><image:caption>A Practical Approach to Succeeding with XLAs</image:caption><image:title>A Practical Approach to Succeeding with XLAs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/signature/signature-sakari-kyro%CC%88.png</image:loc><image:caption>signature-sakari-kyrö</image:caption><image:title>signature-sakari-kyrö</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20Employee%20Statistics.png</image:loc><image:caption>Blog Image_ Employee Statistics</image:caption><image:title>Blog Image_ Employee Statistics</image:title></image:image><lastmod>2025-04-07</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/wiley</loc><lastmod>2023-02-06</lastmod></url><url><loc>https://www.happysignals.com/blog/common-xla-mistakes-and-how-to-avoid-them</loc><image:image><image:loc>https://www.happysignals.com/hubfs/43.%20%23XLA%20-%20Experience%20is%20More%20Than%20an%20Agreement.png</image:loc><image:caption>43. #XLA - Experience is More Than an Agreement</image:caption><image:title>43. #XLA - Experience is More Than an Agreement</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Images/Common%20XLA%20mistakes%20blog%20post/XLA%20Guide%20HappySignals.png</image:loc><image:caption>XLA Guide HappySignals</image:caption><image:title>XLA Guide HappySignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_XLA_mistakes-1.png</image:loc><image:caption>Blog_XLA_mistakes-1</image:caption><image:title>Blog_XLA_mistakes-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_XLA_mistakes.png</image:loc><image:caption>Blog_XLA_mistakes</image:caption><image:title>Blog_XLA_mistakes</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20XLA%20-%20The%20Benefits%20of%20Experience%20Level%20Agreements.png</image:loc><image:caption>Blog image_ XLA - The Benefits of Experience Level Agreements</image:caption><image:title>Blog image_ XLA - The Benefits of Experience Level Agreements</image:title></image:image><lastmod>2024-08-14</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/itsm.tools-so-hows-remote-working-doing-in-your-organization-0-1-0-0</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/Remote%20Work-1.png</image:loc><image:caption>Remote Work-1</image:caption><image:title>Remote Work-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/The%20Importance%20of%20IT%20Support%20to%20Perceptions%20of%20IT%E2%80%99s%20Value.jpeg</image:loc><image:caption>The Importance of IT Support to Perceptions of IT’s Value</image:caption><image:title>The Importance of IT Support to Perceptions of IT’s Value</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/IT%20Strategy.png</image:loc><image:caption>IT Strategy</image:caption><image:title>IT Strategy</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/regionmidt</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/hcltech</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hcltech-services.png</image:loc><image:caption>hcltech-services</image:caption><image:title>hcltech-services</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2025-05-23</lastmod></url><url><loc>https://www.happysignals.com/blog/trends-driving-itxm-in-2024</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Roy%20Atkinson.jpg</image:loc><image:caption>Roy Atkinson</image:caption><image:title>Roy Atkinson</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/YouTube-Clips-2025-Roy-Atkinson.png</image:loc><image:caption>YouTube-Clips-2025-Roy-Atkinson</image:caption><image:title>YouTube-Clips-2025-Roy-Atkinson</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Trends.png</image:loc><image:caption>Trends</image:caption><image:title>Trends</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image__7%20More%20Reasons(1).png</image:loc><image:caption>Blog image__7 More Reasons(1)</image:caption><image:title>Blog image__7 More Reasons(1)</image:title></image:image><lastmod>2024-12-19</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/qlik</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/prog-leasing</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/vaisala</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/the-practical-guide-to-experience-level-agreements-xlas</loc><image:image><image:loc>https://www.happysignals.com/hubfs/XLA-Why%20ITXM%20is%20needed%3F.png</image:loc><image:caption>XLA-Why ITXM is needed?</image:caption><image:title>XLA-Why ITXM is needed?</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Artboard%201%20copy%203.png</image:loc><image:caption>Artboard 1 copy 3</image:caption><image:title>Artboard 1 copy 3</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Ipad.png</image:loc><image:caption>Ipad</image:caption><image:title>Ipad</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/nestle-uses-logo-logo.svg</image:loc><image:caption>nestle-uses-logo-logo</image:caption><image:title>nestle-uses-logo-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/XLA%20image.png</image:loc><image:caption>XLA image</image:caption><image:title>XLA image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/xla-2023-from%20SLAs%20to%20XLAs%20in%203%20simple%20steps.png</image:loc><image:caption>xla-2023-from SLAs to XLAs in 3 simple steps</image:caption><image:title>xla-2023-from SLAs to XLAs in 3 simple steps</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Feature%20image-XLA%20Guide.png</image:loc><image:caption>Feature image-XLA Guide</image:caption><image:title>Feature image-XLA Guide</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/XLA-Product-survey.svg</image:loc><image:caption>XLA-Product-survey</image:caption><image:title>XLA-Product-survey</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/XLA-triangle.svg</image:loc><image:caption>XLA-triangle</image:caption><image:title>XLA-triangle</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/XLA%20Guide/XLAs%20%5BRecovered%5D-01.svg</image:loc><image:caption>XLAs [Recovered]-01</image:caption><image:title>XLAs [Recovered]-01</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/XLA-Lady.png</image:loc><image:caption>XLA-Lady</image:caption><image:title>XLA-Lady</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/XLA-Survey%20selection.svg</image:loc><image:caption>XLA-Survey selection</image:caption><image:title>XLA-Survey selection</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Talking%20over%20coffee-pink.jpg</image:loc><image:caption>Talking over coffee-pink</image:caption><image:title>Talking over coffee-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ANU_Primary_Horizontal_blue.png</image:loc><image:caption>ANU_Primary_Horizontal_blue</image:caption><image:title>ANU_Primary_Horizontal_blue</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/XLAs%20%5BRecovered%5D-02.svg</image:loc><image:caption>XLAs [Recovered]-02</image:caption><image:title>XLAs [Recovered]-02</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Customer.png</image:loc><image:caption>Customer</image:caption><image:title>Customer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/XLA-ITXM.svg</image:loc><image:caption>XLA-ITXM</image:caption><image:title>XLA-ITXM</image:title></image:image><lastmod>2026-07-01</lastmod></url><url><loc>https://www.happysignals.com/blog/how-experience-management-ties-in-with-other-itsm-trends</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20share%20image-1.png</image:loc><image:caption>Social share image-1</image:caption><image:title>Social share image-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/A%20Practical%20Approach%20to%20Succeeding%20with%20XLAs.png</image:loc><image:caption>A Practical Approach to Succeeding with XLAs</image:caption><image:title>A Practical Approach to Succeeding with XLAs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20%20%204%20Key%20IT%20Support%20Trends%20and%20the%20Importance%20of%20Experience%20Data.png</image:loc><image:caption>Blog image_   4 Key IT Support Trends and the Importance of Experience Data</image:caption><image:title>Blog image_   4 Key IT Support Trends and the Importance of Experience Data</image:title></image:image><lastmod>2024-08-01</lastmod></url><url><loc>https://www.happysignals.com/blog/42.-xla-employee-experience-with-roy-atkinson-part-1</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Experience%20Management%20Acronyms%20Explained.png</image:loc><image:caption>Blog image_ Experience Management Acronyms Explained</image:caption><image:title>Blog image_ Experience Management Acronyms Explained</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/42.%20%23XLA%20-%20Employee%20Experience%2c%20with%20Roy%20Atkinson.png</image:loc><image:caption>42. #XLA - Employee Experience, with Roy Atkinson</image:caption><image:title>42. #XLA - Employee Experience, with Roy Atkinson</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/mark-and-prashant.jpg</image:loc><image:caption>mark-and-prashant</image:caption><image:title>mark-and-prashant</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2020-11-26</lastmod></url><url><loc>https://www.happysignals.com/on-demand-employee-experience-in-itsm</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Screenshot%202020-05-14%20at%2015.44.50.png</image:loc><image:caption>Screenshot 2020-05-14 at 15.44.50</image:caption><image:title>Screenshot 2020-05-14 at 15.44.50</image:title></image:image><lastmod>2020-06-25</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/ceoworld</loc><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/transformation-gb18a8de88_1280.jpg</image:loc><image:caption>transformation-gb18a8de88_1280</image:caption><image:title>transformation-gb18a8de88_1280</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/Importance%20of%20XLAs.jpg</image:loc><image:caption>Importance of XLAs</image:caption><image:title>Importance of XLAs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/CIOs%202022.jpg</image:loc><image:caption>CIOs 2022</image:caption><image:title>CIOs 2022</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/blog/validate-improvements-closing-the-loop-in-your-digital-workplace</loc><image:image><image:loc>https://www.happysignals.com/hubfs/happiness_score_internal_vs_external.png</image:loc><image:caption>happiness_score_internal_vs_external</image:caption><image:title>happiness_score_internal_vs_external</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Which%20are%20t%20he%20Most%20Important%20KPIs%20for%20Help%20Desk%20Managers%20_.png</image:loc><image:caption>Blog image_ Which are t he Most Important KPIs for Help Desk Managers _</image:caption><image:title>Blog image_ Which are t he Most Important KPIs for Help Desk Managers _</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Drive%20Continual%20Improvement%20with%20IT%20Experience%20Data%20(1).png</image:loc><image:caption>Blog Image_ How to Drive Continual Improvement with IT Experience Data (1)</image:caption><image:title>Blog Image_ How to Drive Continual Improvement with IT Experience Data (1)</image:title></image:image><lastmod>2025-10-21</lastmod></url><url><loc>https://www.happysignals.com/itxm-summit-2026-london</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Sakari%20Kyr%C3%B6%20HappySignals.png</image:loc><image:caption>Sakari Kyrö HappySignals</image:caption><image:title>Sakari Kyrö HappySignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-summit-2026-venue.png</image:loc><image:caption>itxm-summit-2026-venue</image:caption><image:title>itxm-summit-2026-venue</image:title></image:image><lastmod>2026-03-05</lastmod></url><url><loc>https://www.happysignals.com/blog/xla-why-slas-miss-the-reality-of-situation</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP4_People%20Process%20Technology-02.png</image:loc><image:caption>Blog image_HI15_EP4_People Process Technology-02</image:caption><image:title>Blog image_HI15_EP4_People Process Technology-02</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP12_Motivate%20Service%20Desk.png</image:loc><image:caption>Blog image_HI15_EP12_Motivate Service Desk</image:caption><image:title>Blog image_HI15_EP12_Motivate Service Desk</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/38.%20%23XLA%20-%20Why%20SLAs%20Miss%20the%20Reality%20of%20a%20Situation%2c%20with%20TOPdesks%20Hannah%20Price%20(TINY).png</image:loc><image:caption>38. #XLA - Why SLAs Miss the Reality of a Situation, with TOPdesks Hannah Price (TINY)</image:caption><image:title>38. #XLA - Why SLAs Miss the Reality of a Situation, with TOPdesks Hannah Price (TINY)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2024-09-26</lastmod></url><url><loc>https://www.happysignals.com/your-xla-journey-starts-here-2026</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/XLA%20Institute%20Live%20(1).png</image:loc><image:caption>XLA Institute Live (1)</image:caption><image:title>XLA Institute Live (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Frame%208319.png</image:loc><image:caption>Frame 8319</image:caption><image:title>Frame 8319</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Create%20new%20XLA.png</image:loc><image:caption>Create new XLA</image:caption><image:title>Create new XLA</image:title></image:image><lastmod>2026-06-18</lastmod></url><url><loc>https://www.happysignals.com/webinars</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Hero%20Banner%20Background%20and%20Images/happysignals-pink-avocado.png</image:loc><image:caption>happysignals-pink-avocado</image:caption><image:title>happysignals-pink-avocado</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2021-01-27</lastmod></url><url><loc>https://www.happysignals.com/cio-guide-to-employee-experience-management</loc><image:image><image:loc>https://www.happysignals.com/hubfs/shopping_cart_with_watermelon-proper-size.png</image:loc><image:caption>shopping_cart_with_watermelon-proper-size</image:caption><image:title>shopping_cart_with_watermelon-proper-size</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/logo_equinor.svg</image:loc><image:caption>logo_equinor</image:caption><image:title>logo_equinor</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/logo-orbis.svg</image:loc><image:caption>logo-orbis</image:caption><image:title>logo-orbis</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/maturity-diagram.svg</image:loc><image:caption>maturity-diagram</image:caption><image:title>maturity-diagram</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-avanti-west-coast.svg</image:loc><image:caption>logo-avanti-west-coast</image:caption><image:title>logo-avanti-west-coast</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sponsored-cio.png</image:loc><image:caption>sponsored-cio</image:caption><image:title>sponsored-cio</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Logos/reckitt-logo.svg</image:loc><image:caption>reckitt-logo</image:caption><image:title>reckitt-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Metso_Logo_2023.svg</image:loc><image:caption>Metso_Logo_2023</image:caption><image:title>Metso_Logo_2023</image:title></image:image><lastmod>2021-05-06</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/lost-employee-productivity-sits</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/SITS-HS-SITS%20newsletter%20(4.11)%202560x1710%20-%20BLOG%20IMAGE-1.png</image:loc><image:caption>SITS-HS-SITS newsletter (4.11) 2560x1710 - BLOG IMAGE-1</image:caption><image:title>SITS-HS-SITS newsletter (4.11) 2560x1710 - BLOG IMAGE-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/Remote%20Work-1.png</image:loc><image:caption>Remote Work-1</image:caption><image:title>Remote Work-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/brains.jpg</image:loc><image:caption>brains</image:caption><image:title>brains</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HS.png</image:loc><image:caption>HS</image:caption><image:title>HS</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/blog/4-key-it-support-trends-and-the-importance-of-experience-data</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20%20%204%20Key%20IT%20Support%20Trends%20and%20the%20Importance%20of%20Experience%20Data.png</image:loc><image:caption>Blog image_   4 Key IT Support Trends and the Importance of Experience Data</image:caption><image:title>Blog image_   4 Key IT Support Trends and the Importance of Experience Data</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20share%20image-1.png</image:loc><image:caption>Social share image-1</image:caption><image:title>Social share image-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/A%20Practical%20Approach%20to%20Succeeding%20with%20XLAs.png</image:loc><image:caption>A Practical Approach to Succeeding with XLAs</image:caption><image:title>A Practical Approach to Succeeding with XLAs</image:title></image:image><lastmod>2024-04-24</lastmod></url><url><loc>https://www.happysignals.com/blog/xla-what-are-experience-level-agreements</loc><image:image><image:loc>https://www.happysignals.com/hubfs/35.%20Experience%20and%20Outcome%20Metrics%20with%20Barclay%20Rae.png</image:loc><image:caption>35. Experience and Outcome Metrics with Barclay Rae</image:caption><image:title>35. Experience and Outcome Metrics with Barclay Rae</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Side%20Images/side-image-sami_kallio.jpg</image:loc><image:caption>side-image-sami_kallio</image:caption><image:title>side-image-sami_kallio</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Top%20Tips%20for%20I%20ntroducing%20and%20A%20dopting%20ITXM.png</image:loc><image:caption>Top Tips for I ntroducing and A dopting ITXM</image:caption><image:title>Top Tips for I ntroducing and A dopting ITXM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20XLA%20-%20What%20are%20Experience%20Level%20Agreements_.png</image:loc><image:caption>Blog image_ XLA - What are Experience Level Agreements_</image:caption><image:title>Blog image_ XLA - What are Experience Level Agreements_</image:title></image:image><lastmod>2024-08-14</lastmod></url><url><loc>https://www.happysignals.com/blog/the-glassdoor-effect-what-itxm-tells-your-future-innovators</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20The%20Glassdoor%20Effect_%20What%20ITXM%20Tells%20Your%20Future%20Innovators%20(1).png</image:loc><image:caption>Blog Image_ The Glassdoor Effect_ What ITXM Tells Your Future Innovators (1)</image:caption><image:title>Blog Image_ The Glassdoor Effect_ What ITXM Tells Your Future Innovators (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-2.png</image:loc><image:caption>itxm-2</image:caption><image:title>itxm-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20post%20-%20Is%20CSAT%20Enough_-1.png</image:loc><image:caption>Social post - Is CSAT Enough_-1</image:caption><image:title>Social post - Is CSAT Enough_-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/29.%20What%20Impacts%20Employee%20Experience%20in%20ServiceNow_.jpg</image:loc><image:caption>29. What Impacts Employee Experience in ServiceNow_</image:caption><image:title>29. What Impacts Employee Experience in ServiceNow_</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Roy%20Atkinson.jpg</image:loc><image:caption>Roy Atkinson</image:caption><image:title>Roy Atkinson</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HDI%20CSAT.png</image:loc><image:caption>HDI CSAT</image:caption><image:title>HDI CSAT</image:title></image:image><lastmod>2025-04-10</lastmod></url><url><loc>https://www.happysignals.com/blog/it-experience-management-see-your-image-not-your-reflection</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Why%20XLAs.png</image:loc><image:caption>Blog image_ Why XLAs</image:caption><image:title>Blog image_ Why XLAs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_XLAs%20in%20SN-1.png</image:loc><image:caption>Blog image_XLAs in SN-1</image:caption><image:title>Blog image_XLAs in SN-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Roy%20Atkinson.jpg</image:loc><image:caption>Roy Atkinson</image:caption><image:title>Roy Atkinson</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/IT%20Experience%20Management_%20See%20Your%20Image%2c%20Not%20Your%20Reflection.png</image:loc><image:caption>IT Experience Management_ See Your Image, Not Your Reflection</image:caption><image:title>IT Experience Management_ See Your Image, Not Your Reflection</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Areas%20of%20Measurement.png</image:loc><image:caption>ITXM Areas of Measurement</image:caption><image:title>ITXM Areas of Measurement</image:title></image:image><lastmod>2024-10-10</lastmod></url><url><loc>https://www.happysignals.com/itxm-best-practice-negative-feedback-handling</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/rca-method-service-desk.png</image:loc><image:caption>rca-method-service-desk</image:caption><image:title>rca-method-service-desk</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-best-practice-bad-feedback-handling.png</image:loc><image:caption>itxm-best-practice-bad-feedback-handling</image:caption><image:title>itxm-best-practice-bad-feedback-handling</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Framework/ITXM_pdf_banner_without_CTA.png</image:loc><image:caption>ITXM_pdf_banner_without_CTA</image:caption><image:title>ITXM_pdf_banner_without_CTA</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-certification-hero-card.png</image:loc><image:caption>itxm-certification-hero-card</image:caption><image:title>itxm-certification-hero-card</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-itxm-best-practice-negative-feedback-handling-sharing.png</image:loc><image:caption>happysignals-itxm-best-practice-negative-feedback-handling-sharing</image:caption><image:title>happysignals-itxm-best-practice-negative-feedback-handling-sharing</image:title></image:image><lastmod>2023-10-09</lastmod></url><url><loc>https://www.happysignals.com/london-seminar-delivering-business-success-with-experience-data-videos</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/1-min.Barclay%20Rae.mp4/medium.jpg</video:thumbnail_loc><video:title>1-min.Barclay Rae</video:title><video:description>1-min.Barclay Rae</video:description><video:content_loc>https://www.happysignals.com/hubfs/1-min.Barclay%20Rae.mp4</video:content_loc><video:duration>73</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/1-min-Matt%20Hall%20of%20Quilter.mp4/medium.jpg</video:thumbnail_loc><video:title>1-min-Matt Hall of Quilter</video:title><video:description>1-min-Matt Hall of Quilter</video:description><video:content_loc>https://www.happysignals.com/hubfs/1-min-Matt%20Hall%20of%20Quilter.mp4</video:content_loc><video:duration>78</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/Dean%20Underwood%20-%20London%20Seminar.png</image:loc><image:caption>Dean Underwood - London Seminar</image:caption><image:title>Dean Underwood - London Seminar</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/london_seminar_videos.png</image:loc><image:caption>london_seminar_videos</image:caption><image:title>london_seminar_videos</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2024-05-02</lastmod></url><url><loc>https://www.happysignals.com/fix-the-watermelon-effect-in-it</loc><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_hero_03.png</image:loc><image:caption>usecase_hero_03</image:caption><image:title>usecase_hero_03</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_factors.png</image:loc><image:caption>usecase_factors</image:caption><image:title>usecase_factors</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/use_cases_thumbnail_.png</image:loc><image:caption>use_cases_thumbnail_</image:caption><image:title>use_cases_thumbnail_</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/CIO.png</image:loc><image:caption>CIO</image:caption><image:title>CIO</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP2_Yearly%20Surveys.png</image:loc><image:caption>Blog image_HI15_EP2_Yearly Surveys</image:caption><image:title>Blog image_HI15_EP2_Yearly Surveys</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_data2-tiny-1.png</image:loc><image:caption>usecase_data2-tiny-1</image:caption><image:title>usecase_data2-tiny-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Head%20of%20Global%20Service%20Delivery.png</image:loc><image:caption>Head of Global Service Delivery</image:caption><image:title>Head of Global Service Delivery</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_sharedata.png</image:loc><image:caption>usecase_sharedata</image:caption><image:title>usecase_sharedata</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/whats-with-the-watermelon.png</image:loc><image:caption>whats-with-the-watermelon</image:caption><image:title>whats-with-the-watermelon</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/IT%20Specialist.png</image:loc><image:caption>IT Specialist</image:caption><image:title>IT Specialist</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/IT%20Service%20Manager.png</image:loc><image:caption>IT Service Manager</image:caption><image:title>IT Service Manager</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Employee%20Images/happysignals-sami_kallio.png</image:loc><image:caption>happysignals-sami_kallio</image:caption><image:title>happysignals-sami_kallio</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP10_SLAs.png</image:loc><image:caption>Blog image_HI15_EP10_SLAs</image:caption><image:title>Blog image_HI15_EP10_SLAs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_celebrate-tiny.png</image:loc><image:caption>usecase_celebrate-tiny</image:caption><image:title>usecase_celebrate-tiny</image:title></image:image><lastmod>2024-08-14</lastmod></url><url><loc>https://www.happysignals.com/extend-servicenow-with-experience-measurement-and-analytics</loc><image:image><image:loc>https://www.happysignals.com/hubfs/servicenow-store-for-happysignals.png</image:loc><image:caption>servicenow-store-for-happysignals</image:caption><image:title>servicenow-store-for-happysignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_partnership_whyaye.png</image:loc><image:caption>Blog image_partnership_whyaye</image:caption><image:title>Blog image_partnership_whyaye</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Icons/Icon%20-%20Analytics.svg</image:loc><image:caption>Icon - Analytics</image:caption><image:title>Icon - Analytics</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_automate%20processes%20ServiceNow-02.png</image:loc><image:caption>Blog image_automate processes ServiceNow-02</image:caption><image:title>Blog image_automate processes ServiceNow-02</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_SN%20Flow%20Designer%20(1)-1.png</image:loc><image:caption>Blog image_SN Flow Designer (1)-1</image:caption><image:title>Blog image_SN Flow Designer (1)-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_XLAs%20in%20SN-1.png</image:loc><image:caption>Blog image_XLAs in SN-1</image:caption><image:title>Blog image_XLAs in SN-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_develop%20channels%20ServiceNow.png</image:loc><image:caption>Blog image_develop channels ServiceNow</image:caption><image:title>Blog image_develop channels ServiceNow</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/29.%20What%20Impacts%20Employee%20Experience%20in%20ServiceNow_.jpg</image:loc><image:caption>29. What Impacts Employee Experience in ServiceNow_</image:caption><image:title>29. What Impacts Employee Experience in ServiceNow_</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Icons/Icon%20-%20Integrations.svg</image:loc><image:caption>Icon - Integrations</image:caption><image:title>Icon - Integrations</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Hero%20Banner%20Background%20and%20Images/bg-avocado_opened_with_hands-large.png</image:loc><image:caption>bg-avocado_opened_with_hands-large</image:caption><image:title>bg-avocado_opened_with_hands-large</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_end-user%20touchpoints%20in%20ServiceNow.png</image:loc><image:caption>Blog image_end-user touchpoints in ServiceNow</image:caption><image:title>Blog image_end-user touchpoints in ServiceNow</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_Real-time%20Experience%20Data%20in%20ServiceNow.png</image:loc><image:caption>Blog image_Real-time Experience Data in ServiceNow</image:caption><image:title>Blog image_Real-time Experience Data in ServiceNow</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/26.%20Impact%20of%20ServiceNows%20Reassignment%20Count%20on%20Employees%20Productivity.jpg</image:loc><image:caption>26. Impact of ServiceNows Reassignment Count on Employees Productivity</image:caption><image:title>26. Impact of ServiceNows Reassignment Count on Employees Productivity</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Icons/Icon%20-%20Book%20a%20demo.svg</image:loc><image:caption>Icon - Book a demo</image:caption><image:title>Icon - Book a demo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Icons/Icon%20-%20Happiness%20score.svg</image:loc><image:caption>Icon - Happiness score</image:caption><image:title>Icon - Happiness score</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP9_Mistake%20ServiceNow.png</image:loc><image:caption>Blog image_HI15_EP9_Mistake ServiceNow</image:caption><image:title>Blog image_HI15_EP9_Mistake ServiceNow</image:title></image:image><lastmod>2020-08-12</lastmod></url><url><loc>https://www.happysignals.com/blog/podcast-step-by-step-guide-to-empowering-employee-experience-with-oscar-berg</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Episode%2023%20-%20Steps%20to%20Happiness%20Cover.png</image:loc><image:caption>Episode 23 - Steps to Happiness Cover</image:caption><image:title>Episode 23 - Steps to Happiness Cover</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/25.%20ITSM%20Trends%20with%20Stephen%20Mann%20(TINY).jpg</image:loc><image:caption>25. ITSM Trends with Stephen Mann (TINY)</image:caption><image:title>25. ITSM Trends with Stephen Mann (TINY)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/17.-Digital-Work-Place-with-Oscar-Berg.jpg</image:loc><image:caption>17.-Digital-Work-Place-with-Oscar-Berg</image:caption><image:title>17.-Digital-Work-Place-with-Oscar-Berg</image:title></image:image><lastmod>2020-01-07</lastmod></url><url><loc>https://www.happysignals.com/blog/end-user-personas-are-changing-what-about-your-it-support-capabilities-and-targets</loc><image:image><image:loc>https://www.happysignals.com/hubfs/38.%20%23XLA%20-%20Why%20SLAs%20Miss%20the%20Reality%20of%20a%20Situation%2c%20with%20TOPdesks%20Hannah%20Price%20(TINY).png</image:loc><image:caption>38. #XLA - Why SLAs Miss the Reality of a Situation, with TOPdesks Hannah Price (TINY)</image:caption><image:title>38. #XLA - Why SLAs Miss the Reality of a Situation, with TOPdesks Hannah Price (TINY)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2023%20Global%20IT%20Experience%20Benchmark/New%20Tinified/HappySignals-IT-Experience-Benchmark-14.png</image:loc><image:caption>HappySignals-IT-Experience-Benchmark-14</image:caption><image:title>HappySignals-IT-Experience-Benchmark-14</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP12_Motivate%20Service%20Desk.png</image:loc><image:caption>Blog image_HI15_EP12_Motivate Service Desk</image:caption><image:title>Blog image_HI15_EP12_Motivate Service Desk</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/End%20-%20User%20Personas%20are%20Changing%3B%20What%20About%20Your%20IT%20Support%20Capabilities%20and%20Targets_.png</image:loc><image:caption>End - User Personas are Changing; What About Your IT Support Capabilities and Targets_</image:caption><image:title>End - User Personas are Changing; What About Your IT Support Capabilities and Targets_</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2023%20Global%20IT%20Experience%20Benchmark/New%20Tinified/HappySignals-IT-Experience-Benchmark-15.png</image:loc><image:caption>HappySignals-IT-Experience-Benchmark-15</image:caption><image:title>HappySignals-IT-Experience-Benchmark-15</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/signature/signature-sakari-kyro%CC%88.png</image:loc><image:caption>signature-sakari-kyrö</image:caption><image:title>signature-sakari-kyrö</image:title></image:image><lastmod>2024-05-23</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20The%20Importance%20of%20Experience%20Management%20to%20CIOs.png</image:loc><image:caption>Blog image_ The Importance of Experience Management to CIOs</image:caption><image:title>Blog image_ The Importance of Experience Management to CIOs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals-Nexthink-Featured%20image-smiles%20(2).png</image:loc><image:caption>HappySignals-Nexthink-Featured image-smiles (2)</image:caption><image:title>HappySignals-Nexthink-Featured image-smiles (2)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HS.png</image:loc><image:caption>HS</image:caption><image:title>HS</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Partnership%20HappySignals%20and%20CTMS.png</image:loc><image:caption>Partnership HappySignals and CTMS</image:caption><image:title>Partnership HappySignals and CTMS</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Benchmark%20image.svg</image:loc><image:caption>Benchmark image</image:caption><image:title>Benchmark image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/brains.jpg</image:loc><image:caption>brains</image:caption><image:title>brains</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20raises%20%E2%82%AC12M-featured%20(1).png</image:loc><image:caption>HappySignals raises €12M-featured (1)</image:caption><image:title>HappySignals raises €12M-featured (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/The%20Importance%20of%20IT%20Support%20to%20Perceptions%20of%20IT%E2%80%99s%20Value.jpeg</image:loc><image:caption>The Importance of IT Support to Perceptions of IT’s Value</image:caption><image:title>The Importance of IT Support to Perceptions of IT’s Value</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Hero%20Banner%20Background%20and%20Images/mediakit_hero.png</image:loc><image:caption>mediakit_hero</image:caption><image:title>mediakit_hero</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/SITS-HappySignals-Image.png</image:loc><image:caption>SITS-HappySignals-Image</image:caption><image:title>SITS-HappySignals-Image</image:title></image:image><lastmod>2026-01-22</lastmod></url><url><loc>https://www.happysignals.com/hexaware</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Jatin%20Manchanda.png</image:loc><image:caption>Jatin Manchanda</image:caption><image:title>Jatin Manchanda</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Signature/signature-katie-bates.png</image:loc><image:caption>signature-katie-bates</image:caption><image:title>signature-katie-bates</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Hexaware%20and%20HappySignals%20IT%20Experience%20ITXM.png</image:loc><image:caption>Hexaware and HappySignals IT Experience ITXM</image:caption><image:title>Hexaware and HappySignals IT Experience ITXM</image:title></image:image><lastmod>2026-07-02</lastmod></url><url><loc>https://www.happysignals.com/blog/5-practical-steps-to-start-your-human-centric-it-journey</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP10_SLAs.png</image:loc><image:caption>Blog image_HI15_EP10_SLAs</image:caption><image:title>Blog image_HI15_EP10_SLAs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Email%20thumbnail-Happy-in-15-07.png</image:loc><image:caption>Email thumbnail-Happy-in-15-07</image:caption><image:title>Email thumbnail-Happy-in-15-07</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Slide4-1.png</image:loc><image:caption>Slide4-1</image:caption><image:title>Slide4-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP7_Human-centric%20IT%20Journey.png</image:loc><image:caption>Blog image_HI15_EP7_Human-centric IT Journey</image:caption><image:title>Blog image_HI15_EP7_Human-centric IT Journey</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP8_Human%20sensors.png</image:loc><image:caption>Blog image_HI15_EP8_Human sensors</image:caption><image:title>Blog image_HI15_EP8_Human sensors</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/solutions-for-continual-service-improvement</loc><image:image><image:loc>https://www.happysignals.com/hubfs/CIO.png</image:loc><image:caption>CIO</image:caption><image:title>CIO</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_impact-tiny.png</image:loc><image:caption>usecase_impact-tiny</image:caption><image:title>usecase_impact-tiny</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_wheel.png</image:loc><image:caption>usecase_wheel</image:caption><image:title>usecase_wheel</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_sharedata.png</image:loc><image:caption>usecase_sharedata</image:caption><image:title>usecase_sharedata</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_improve-tiny.png</image:loc><image:caption>usecase_improve-tiny</image:caption><image:title>usecase_improve-tiny</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Head%20of%20Global%20Service%20Delivery.png</image:loc><image:caption>Head of Global Service Delivery</image:caption><image:title>Head of Global Service Delivery</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/cotinual_improvement_ebook.png</image:loc><image:caption>cotinual_improvement_ebook</image:caption><image:title>cotinual_improvement_ebook</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_hero_05.png</image:loc><image:caption>usecase_hero_05</image:caption><image:title>usecase_hero_05</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/cotinual_improvement_ebook2.png</image:loc><image:caption>cotinual_improvement_ebook2</image:caption><image:title>cotinual_improvement_ebook2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/cotinual_improvement_ebook_form.png</image:loc><image:caption>cotinual_improvement_ebook_form</image:caption><image:title>cotinual_improvement_ebook_form</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/IT%20Specialist.png</image:loc><image:caption>IT Specialist</image:caption><image:title>IT Specialist</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/use_cases_thumbnail_.png</image:loc><image:caption>use_cases_thumbnail_</image:caption><image:title>use_cases_thumbnail_</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/usecase_survey-tiny-1.png</image:loc><image:caption>usecase_survey-tiny-1</image:caption><image:title>usecase_survey-tiny-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/cotinual_improvement_ebook_form%202.png</image:loc><image:caption>cotinual_improvement_ebook_form 2</image:caption><image:title>cotinual_improvement_ebook_form 2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/IT%20Service%20Manager.png</image:loc><image:caption>IT Service Manager</image:caption><image:title>IT Service Manager</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><lastmod>2022-10-21</lastmod></url><url><loc>https://www.happysignals.com/media</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Employee%20Images/happysignals-sami_kallio-round.png</image:loc><image:caption>happysignals-sami_kallio-round</image:caption><image:title>happysignals-sami_kallio-round</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Hero%20Banner%20Background%20and%20Images/transparent.png</image:loc><image:caption>transparent</image:caption><image:title>transparent</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Hero%20Banner%20Background%20and%20Images/mediakit_hero.png</image:loc><image:caption>mediakit_hero</image:caption><image:title>mediakit_hero</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Box-Logo-Pink-1.png</image:loc><image:caption>Box-Logo-Pink-1</image:caption><image:title>Box-Logo-Pink-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Pink-Logo-100px.png</image:loc><image:caption>Pink-Logo-100px</image:caption><image:title>Pink-Logo-100px</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Hero%20Banner%20Background%20and%20Images/MediaKit/thumbnail.png</image:loc><image:caption>thumbnail</image:caption><image:title>thumbnail</image:title></image:image><lastmod>2026-03-11</lastmod></url><url><loc>https://www.happysignals.com/itxm-best-practice-experience-management-office-xmo</loc><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-certification-hero-card.png</image:loc><image:caption>itxm-certification-hero-card</image:caption><image:title>itxm-certification-hero-card</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-best-practice-xmo-square.png</image:loc><image:caption>itxm-best-practice-xmo-square</image:caption><image:title>itxm-best-practice-xmo-square</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-best-practice-xmo-sharing.png</image:loc><image:caption>itxm-best-practice-xmo-sharing</image:caption><image:title>itxm-best-practice-xmo-sharing</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Framework/ITXM_pdf_banner_without_CTA.png</image:loc><image:caption>ITXM_pdf_banner_without_CTA</image:caption><image:title>ITXM_pdf_banner_without_CTA</image:title></image:image><lastmod>2023-10-09</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/danish-crown</loc><lastmod>2024-03-14</lastmod></url><url><loc>https://www.happysignals.com/customers/biomerieux</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Biomerieux%20Happy%20in%2015-1.mp4/medium.jpg</video:thumbnail_loc><video:title>Biomerieux Happy in 15-1</video:title><video:description>Biomerieux Happy in 15-1</video:description><video:content_loc>https://www.happysignals.com/hubfs/Biomerieux%20Happy%20in%2015-1.mp4</video:content_loc><video:duration>916</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/BIo-x3.png</image:loc><image:caption>BIo-x3</image:caption><image:title>BIo-x3</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Dev%20Assets/brand-layers.svg</image:loc><image:caption>brand-layers</image:caption><image:title>brand-layers</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Biomerieux_benefits.png</image:loc><image:caption>Biomerieux_benefits</image:caption><image:title>Biomerieux_benefits</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Domique-Pink.png</image:loc><image:caption>Domique-Pink</image:caption><image:title>Domique-Pink</image:title></image:image><lastmod>2023-07-21</lastmod></url><url><loc>https://www.happysignals.com/product/xla-management</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Final%20how%20to%20manage%20XLAs%20on%20Happysignals.mp4/medium.jpg</video:thumbnail_loc><video:title>Final how to manage XLAs on Happysignals</video:title><video:description>Final how to manage XLAs on Happysignals</video:description><video:content_loc>https://www.happysignals.com/hubfs/Final%20how%20to%20manage%20XLAs%20on%20Happysignals.mp4</video:content_loc><video:duration>203</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/ahstromcase.png</image:loc><image:caption>ahstromcase</image:caption><image:title>ahstromcase</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/xla-human-sensors.svg</image:loc><image:caption>xla-human-sensors</image:caption><image:title>xla-human-sensors</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/XLA%20Management.png</image:loc><image:caption>XLA Management</image:caption><image:title>XLA Management</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/xla-change.svg</image:loc><image:caption>xla-change</image:caption><image:title>xla-change</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Share_Automated%20Reporting.png</image:loc><image:caption>Share_Automated Reporting</image:caption><image:title>Share_Automated Reporting</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/wilhelmesncase.png</image:loc><image:caption>wilhelmesncase</image:caption><image:title>wilhelmesncase</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/manage-xlas.png</image:loc><image:caption>manage-xlas</image:caption><image:title>manage-xlas</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/xla-management-happysignals-hero.png</image:loc><image:caption>xla-management-happysignals-hero</image:caption><image:title>xla-management-happysignals-hero</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Improve_Notes.png</image:loc><image:caption>Improve_Notes</image:caption><image:title>Improve_Notes</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/xla-vendor-management.svg</image:loc><image:caption>xla-vendor-management</image:caption><image:title>xla-vendor-management</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/xla-management-happysignals-itxm.svg</image:loc><image:caption>xla-management-happysignals-itxm</image:caption><image:title>xla-management-happysignals-itxm</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/update-xla-targets.png</image:loc><image:caption>update-xla-targets</image:caption><image:title>update-xla-targets</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/xla-happiness-metric.png</image:loc><image:caption>xla-happiness-metric</image:caption><image:title>xla-happiness-metric</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2025-11-25</lastmod></url><url><loc>https://www.happysignals.com/itxm-best-practice-objective-setting</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-best-practice-experience-objective-setting.png</image:loc><image:caption>itxm-best-practice-experience-objective-setting</image:caption><image:title>itxm-best-practice-experience-objective-setting</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-certification-hero-card.png</image:loc><image:caption>itxm-certification-hero-card</image:caption><image:title>itxm-certification-hero-card</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Framework/ITXM_pdf_banner_without_CTA.png</image:loc><image:caption>ITXM_pdf_banner_without_CTA</image:caption><image:title>ITXM_pdf_banner_without_CTA</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-best-practice-objective-setting-sharing.png</image:loc><image:caption>itxm-best-practice-objective-setting-sharing</image:caption><image:title>itxm-best-practice-objective-setting-sharing</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2023-10-09</lastmod></url><url><loc>https://www.happysignals.com/blog/how-to-automate-the-right-processes-in-servicenow</loc><image:image><image:loc>https://www.happysignals.com/hubfs/16.-Make-your-Automation-Case-with-Experience-Data.jpg</image:loc><image:caption>16.-Make-your-Automation-Case-with-Experience-Data</image:caption><image:title>16.-Make-your-Automation-Case-with-Experience-Data</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_automate%20processes%20ServiceNow-02.png</image:loc><image:caption>Blog image_automate processes ServiceNow-02</image:caption><image:title>Blog image_automate processes ServiceNow-02</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_SN%20Flow%20Designer%20(1)-1.png</image:loc><image:caption>Blog image_SN Flow Designer (1)-1</image:caption><image:title>Blog image_SN Flow Designer (1)-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/product/ai-features</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/Mentions%20detected-02.svg</image:loc><image:caption>Mentions detected-02</image:caption><image:title>Mentions detected-02</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/Data%20Explanations-PH-02.svg</image:loc><image:caption>Data Explanations-PH-02</image:caption><image:title>Data Explanations-PH-02</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Would%20you%20like%20to%20speak%20to%20a%20human_%20Probably%20not!.png</image:loc><image:caption>Would you like to speak to a human_ Probably not!</image:caption><image:title>Would you like to speak to a human_ Probably not!</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Images/Data%20insights.svg</image:loc><image:caption>Data insights</image:caption><image:title>Data insights</image:title></image:image><lastmod>2026-06-10</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/itsm.tools-so-hows-remote-working-doing-in-your-organization-0-1-0</loc><image:image><image:loc>https://www.happysignals.com/hubfs/IT%20Strategy.png</image:loc><image:caption>IT Strategy</image:caption><image:title>IT Strategy</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Continual%20Improvement.png</image:loc><image:caption>Continual Improvement</image:caption><image:title>Continual Improvement</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/Remote%20Work-1.png</image:loc><image:caption>Remote Work-1</image:caption><image:title>Remote Work-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/The%20Importance%20of%20IT%20Support%20to%20Perceptions%20of%20IT%E2%80%99s%20Value.jpeg</image:loc><image:caption>The Importance of IT Support to Perceptions of IT’s Value</image:caption><image:title>The Importance of IT Support to Perceptions of IT’s Value</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/blog/it-trends-for-2025</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Lessons%20from%20Old%20-%20School%20Metrics_%20The%20Limits%20of%20Utilization.png</image:loc><image:caption>Lessons from Old - School Metrics_ The Limits of Utilization</image:caption><image:title>Lessons from Old - School Metrics_ The Limits of Utilization</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/signature/signature-sakari-kyro%CC%88.png</image:loc><image:caption>signature-sakari-kyrö</image:caption><image:title>signature-sakari-kyrö</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/2.-Motivation-of-Service-Desk-Agents.jpg</image:loc><image:caption>2.-Motivation-of-Service-Desk-Agents</image:caption><image:title>2.-Motivation-of-Service-Desk-Agents</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/YouTube-Clips-2025-Roy-Atkinson.png</image:loc><image:caption>YouTube-Clips-2025-Roy-Atkinson</image:caption><image:title>YouTube-Clips-2025-Roy-Atkinson</image:title></image:image><lastmod>2024-12-19</lastmod></url><url><loc>https://www.happysignals.com/blog/why-your-organization-needs-xlas</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Gain%20Senior%20Leadership%20Buy-in%20for%20IT%20Experience%20Management%20(ITXM).png</image:loc><image:caption>Blog Image_ How to Gain Senior Leadership Buy-in for IT Experience Management (ITXM)</image:caption><image:title>Blog Image_ How to Gain Senior Leadership Buy-in for IT Experience Management (ITXM)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_XLAs%20in%20SN-1.png</image:loc><image:caption>Blog image_XLAs in SN-1</image:caption><image:title>Blog image_XLAs in SN-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Why%20XLAs.png</image:loc><image:caption>Blog image_ Why XLAs</image:caption><image:title>Blog image_ Why XLAs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><lastmod>2023-07-06</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/statkraft</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/blog/podcast-employee-experience-in-itsm</loc><image:image><image:loc>https://www.happysignals.com/hubfs/1.-Employee-Experience-in-ITSM.jpg</image:loc><image:caption>1.-Employee-Experience-in-ITSM</image:caption><image:title>1.-Employee-Experience-in-ITSM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/9.-Happiest-Enterprise-2019---Finnish-Postal-Company.jpg</image:loc><image:caption>9.-Happiest-Enterprise-2019---Finnish-Postal-Company</image:caption><image:title>9.-Happiest-Enterprise-2019---Finnish-Postal-Company</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/37.%20Is%20Happiness%20Overrated%20with%20Giarte%20CEO%2c%20Marco%20Gianotten%20(TINY).png</image:loc><image:caption>37. Is Happiness Overrated with Giarte CEO, Marco Gianotten (TINY)</image:caption><image:title>37. Is Happiness Overrated with Giarte CEO, Marco Gianotten (TINY)</image:title></image:image><lastmod>2019-11-07</lastmod></url><url><loc>https://www.happysignals.com/milestone-technologies</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Milestone%20video%2011-07-24.mp4/medium.jpg</video:thumbnail_loc><video:title>Milestone video 11-07-24</video:title><video:description>Milestone video 11-07-24</video:description><video:content_loc>https://www.happysignals.com/hubfs/Milestone%20video%2011-07-24.mp4</video:content_loc><video:duration>96</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/katie-bates-round.png</image:loc><image:caption>katie-bates-round</image:caption><image:title>katie-bates-round</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Dale%20Birkley%20Milestone2.png</image:loc><image:caption>Dale Birkley Milestone2</image:caption><image:title>Dale Birkley Milestone2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Milestone%20partnership%20with%20HappySignals3.png</image:loc><image:caption>Milestone partnership with HappySignals3</image:caption><image:title>Milestone partnership with HappySignals3</image:title></image:image><lastmod>2024-11-13</lastmod></url><url><loc>https://www.happysignals.com/solutions/digital-employee-experience-dex</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Customer%20Cases/Orbis_benefits.png</image:loc><image:caption>Orbis_benefits</image:caption><image:title>Orbis_benefits</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20XLA%20-%20The%20Dangers%20of%20Relying%20on%20DEX%20Tools%20Alone.png</image:loc><image:caption>Blog image_ XLA - The Dangers of Relying on DEX Tools Alone</image:caption><image:title>Blog image_ XLA - The Dangers of Relying on DEX Tools Alone</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-nexthink-ui-together.svg</image:loc><image:caption>happysignals-nexthink-ui-together</image:caption><image:title>happysignals-nexthink-ui-together</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image__Dex%20(1).png</image:loc><image:caption>Blog image__Dex (1)</image:caption><image:title>Blog image__Dex (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/social%20post.png</image:loc><image:caption>social post</image:caption><image:title>social post</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hero-human-centric-dex.png</image:loc><image:caption>hero-human-centric-dex</image:caption><image:title>hero-human-centric-dex</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/nexthink-happysignals-better-together-screens.png</image:loc><image:caption>nexthink-happysignals-better-together-screens</image:caption><image:title>nexthink-happysignals-better-together-screens</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20Build%20your%20DEX%20stack%20with%20Nexthink%20%2B%20HappySignals%20(1).png</image:loc><image:caption>Blog Image_ Build your DEX stack with Nexthink + HappySignals (1)</image:caption><image:title>Blog Image_ Build your DEX stack with Nexthink + HappySignals (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2026-06-23</lastmod></url><url><loc>https://www.happysignals.com/partnership-in-it-experience-management</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Partner%20Page/ITSM_Partners_3.png</image:loc><image:caption>ITSM_Partners_3</image:caption><image:title>ITSM_Partners_3</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/XLAinstitute.png</image:loc><image:caption>XLAinstitute</image:caption><image:title>XLAinstitute</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/partners_servicenow_3.png</image:loc><image:caption>partners_servicenow_3</image:caption><image:title>partners_servicenow_3</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/partners_msp.png</image:loc><image:caption>partners_msp</image:caption><image:title>partners_msp</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/XLA_advisory.png</image:loc><image:caption>XLA_advisory</image:caption><image:title>XLA_advisory</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/partners_msp_2.png</image:loc><image:caption>partners_msp_2</image:caption><image:title>partners_msp_2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/partners_msp_1.png</image:loc><image:caption>partners_msp_1</image:caption><image:title>partners_msp_1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Employee%20Images/happysignals-melissa-email.png</image:loc><image:caption>happysignals-melissa-email</image:caption><image:title>happysignals-melissa-email</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/home-product-lift.png</image:loc><image:caption>home-product-lift</image:caption><image:title>home-product-lift</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Barclay-Rae-logo.png</image:loc><image:caption>Barclay-Rae-logo</image:caption><image:title>Barclay-Rae-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Partner%20Page/ITSM_Partners_1.png</image:loc><image:caption>ITSM_Partners_1</image:caption><image:title>ITSM_Partners_1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Measurement%20Areas_new-450px.png</image:loc><image:caption>Measurement Areas_new-450px</image:caption><image:title>Measurement Areas_new-450px</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-james-2025-email.png</image:loc><image:caption>happysignals-james-2025-email</image:caption><image:title>happysignals-james-2025-email</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Bright-Horse-partners.png</image:loc><image:caption>Bright-Horse-partners</image:caption><image:title>Bright-Horse-partners</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Asset%203.png</image:loc><image:caption>Asset 3</image:caption><image:title>Asset 3</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/partners_hero.png</image:loc><image:caption>partners_hero</image:caption><image:title>partners_hero</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/partners_servicenow.png</image:loc><image:caption>partners_servicenow</image:caption><image:title>partners_servicenow</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Partner%20Page/ITSM_Partners_2.png</image:loc><image:caption>ITSM_Partners_2</image:caption><image:title>ITSM_Partners_2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Asset%204.png</image:loc><image:caption>Asset 4</image:caption><image:title>Asset 4</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/partners_msp_3.png</image:loc><image:caption>partners_msp_3</image:caption><image:title>partners_msp_3</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Partner-2024-01-2.png</image:loc><image:caption>Partner-2024-01-2</image:caption><image:title>Partner-2024-01-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/katie-bates-round.png</image:loc><image:caption>katie-bates-round</image:caption><image:title>katie-bates-round</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/partners_servicenow_2.png</image:loc><image:caption>partners_servicenow_2</image:caption><image:title>partners_servicenow_2</image:title></image:image><lastmod>2025-12-15</lastmod></url><url><loc>https://www.happysignals.com/blog/how-to-drive-continual-improvement-with-it-experience-data</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_How%20the%20ITXM%20Framework%20Integrates%20with%20Continual%20Improvement.png</image:loc><image:caption>Blog_How the ITXM Framework Integrates with Continual Improvement</image:caption><image:title>Blog_How the ITXM Framework Integrates with Continual Improvement</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20Image_%20How%20to%20Drive%20Continual%20Improvement%20with%20IT%20Experience%20Data.png</image:loc><image:caption>Blog Image_ How to Drive Continual Improvement with IT Experience Data</image:caption><image:title>Blog Image_ How to Drive Continual Improvement with IT Experience Data</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_How%20to%20Leverage%20EX%20Data%20to%20Drive%20Continual%20Improvement.png</image:loc><image:caption>Blog_How to Leverage EX Data to Drive Continual Improvement</image:caption><image:title>Blog_How to Leverage EX Data to Drive Continual Improvement</image:title></image:image><lastmod>2025-04-26</lastmod></url><url><loc>https://www.happysignals.com/customers/nestle</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/How%20Nestle%20IT%20is%20modernizing%20ITSM%20with%20Experience%20Management.mp4/medium.jpg</video:thumbnail_loc><video:title>How Nestle IT is modernizing ITSM with Experience Management</video:title><video:description>How Nestle IT is modernizing ITSM with Experience Management</video:description><video:content_loc>https://www.happysignals.com/hubfs/How%20Nestle%20IT%20is%20modernizing%20ITSM%20with%20Experience%20Management.mp4</video:content_loc><video:duration>1482</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/nestle-uses-happysignals-logo.svg.svg</image:loc><image:caption>nestle-uses-happysignals-logo.svg</image:caption><image:title>nestle-uses-happysignals-logo.svg</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/osvaldo-santos-fullbody-nestle.png</image:loc><image:caption>osvaldo-santos-fullbody-nestle</image:caption><image:title>osvaldo-santos-fullbody-nestle</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><lastmod>2024-10-30</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/sdi-why-your-digital-transformation-needs-xlas</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/Importance%20of%20XLAs.jpg</image:loc><image:caption>Importance of XLAs</image:caption><image:title>Importance of XLAs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/CIOs%202022.jpg</image:loc><image:caption>CIOs 2022</image:caption><image:title>CIOs 2022</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/transformation-gb18a8de88_1280.jpg</image:loc><image:caption>transformation-gb18a8de88_1280</image:caption><image:title>transformation-gb18a8de88_1280</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2022-12-15</lastmod></url><url><loc>https://www.happysignals.com/webinar-ahlstrom-munksjo-replay</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2020-11-12</lastmod></url><url><loc>https://www.happysignals.com/blog/measuring-servicenow-reassignment-counts-on-employee-productivity</loc><image:image><image:loc>https://www.happysignals.com/hubfs/26.%20Impact%20of%20ServiceNows%20Reassignment%20Count%20on%20Employees%20Productivity.jpg</image:loc><image:caption>26. Impact of ServiceNows Reassignment Count on Employees Productivity</image:caption><image:title>26. Impact of ServiceNows Reassignment Count on Employees Productivity</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/27.%20Our%20Customers%20Increase%20Employee%20Productivity%2026%25%20by%20Making%20People%20Happier-2.jpg</image:loc><image:caption>27. Our Customers Increase Employee Productivity 26% by Making People Happier-2</image:caption><image:title>27. Our Customers Increase Employee Productivity 26% by Making People Happier-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP13_Ticket%20Bouncing.png</image:loc><image:caption>Blog image_HI15_EP13_Ticket Bouncing</image:caption><image:title>Blog image_HI15_EP13_Ticket Bouncing</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2020-01-23</lastmod></url><url><loc>https://www.happysignals.com/xlabs</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Ensuring%20Successful%20XLA%20Contracts-Neil%20Keating%2c%20Bright%20Horse.mp4/medium.jpg</video:thumbnail_loc><video:title>Ensuring Successful XLA Contracts-Neil Keating, Bright Horse</video:title><video:description>Ensuring Successful XLA Contracts-Neil Keating, Bright Horse</video:description><video:content_loc>https://www.happysignals.com/hubfs/Ensuring%20Successful%20XLA%20Contracts-Neil%20Keating%2c%20Bright%20Horse.mp4</video:content_loc><video:duration>1572</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-xlas-dashboard-2.svg</image:loc><image:caption>happysignals-xlas-dashboard-2</image:caption><image:title>happysignals-xlas-dashboard-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Signature/signature-katie-bates.png</image:loc><image:caption>signature-katie-bates</image:caption><image:title>signature-katie-bates</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/neil%20keating%20brighthorse.png</image:loc><image:caption>neil keating brighthorse</image:caption><image:title>neil keating brighthorse</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/XLABS%20partnership%20with%20HappySignals.png</image:loc><image:caption>XLABS partnership with HappySignals</image:caption><image:title>XLABS partnership with HappySignals</image:title></image:image><lastmod>2026-05-28</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/sophos</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/blog/keeping-the-end-user-in-end-user-experience</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP3_Global%20IT%20Experience%20(1).png</image:loc><image:caption>Blog image_HI15_EP3_Global IT Experience (1)</image:caption><image:title>Blog image_HI15_EP3_Global IT Experience (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_Case%20Study_%20Continual%20Improvement%20Success%20Through%20End%20-%20User%20Happiness.png</image:loc><image:caption>Blog_Case Study_ Continual Improvement Success Through End - User Happiness</image:caption><image:title>Blog_Case Study_ Continual Improvement Success Through End - User Happiness</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Roy%20Atkinson.jpg</image:loc><image:caption>Roy Atkinson</image:caption><image:title>Roy Atkinson</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM.png</image:loc><image:caption>ITXM</image:caption><image:title>ITXM</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Keeping%20the%20End%20-%20User%20in%20End%20-%20User%20Experience.png</image:loc><image:caption>Blog image_ Keeping the End - User in End - User Experience</image:caption><image:title>Blog image_ Keeping the End - User in End - User Experience</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2023-03-01</lastmod></url><url><loc>https://www.happysignals.com/q3-happiness-score-webinar-replay</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2020-09-25</lastmod></url><url><loc>https://www.happysignals.com/blog/why-it-service-desks-need-xlas</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Why%20XLAs%20(1).png</image:loc><image:caption>Blog image_ Why XLAs (1)</image:caption><image:title>Blog image_ Why XLAs (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/Slide22.png</image:loc><image:caption>Slide22</image:caption><image:title>Slide22</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/Slide6.png</image:loc><image:caption>Slide6</image:caption><image:title>Slide6</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20share%20image.png</image:loc><image:caption>Social share image</image:caption><image:title>Social share image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/43.%20%23XLA%20-%20Experience%20is%20More%20Than%20an%20Agreement.png</image:loc><image:caption>43. #XLA - Experience is More Than an Agreement</image:caption><image:title>43. #XLA - Experience is More Than an Agreement</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/2022-06-Channel_usage_Incidents.png</image:loc><image:caption>2022-06-Channel_usage_Incidents</image:caption><image:title>2022-06-Channel_usage_Incidents</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H2%202022/Slide21.png</image:loc><image:caption>Slide21</image:caption><image:title>Slide21</image:title></image:image><lastmod>2023-11-01</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/valio</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/gpt-test</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/HappySignals%20Human-Centric%20IT%20Experience%20Management%20webinar.mp4/medium.jpg</video:thumbnail_loc><video:title>HappySignals Human-Centric IT Experience Management webinar</video:title><video:description>HappySignals Human-Centric IT Experience Management webinar</video:description><video:content_loc>https://www.happysignals.com/hubfs/HappySignals%20Human-Centric%20IT%20Experience%20Management%20webinar.mp4</video:content_loc><video:duration>1550</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/human-centric-it-experience-management-square-short-sami-1.mp4/medium.jpg</video:thumbnail_loc><video:title>human-centric-it-experience-management-square-short-sami-1</video:title><video:description>human-centric-it-experience-management-square-short-sami-1</video:description><video:content_loc>https://www.happysignals.com/hubfs/human-centric-it-experience-management-square-short-sami-1.mp4</video:content_loc><video:duration>67</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/people-process-tech.png</image:loc><image:caption>people-process-tech</image:caption><image:title>people-process-tech</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Product%20Bentobox.svg</image:loc><image:caption>Product Bentobox</image:caption><image:title>Product Bentobox</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hero-spacer.gif</image:loc><image:caption>hero-spacer</image:caption><image:title>hero-spacer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hero_new_2021.jpg</image:loc><image:caption>hero_new_2021</image:caption><image:title>hero_new_2021</image:title></image:image><lastmod>2025-09-05</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/new-experience-data-from-happysignals-offers-valuable-insights-into-it-performance</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HSReport.png</image:loc><image:caption>Blog image_HSReport</image:caption><image:title>Blog image_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20The%20Importance%20of%20Experience%20Management%20to%20CIOs.png</image:loc><image:caption>Blog image_ The Importance of Experience Management to CIOs</image:caption><image:title>Blog image_ The Importance of Experience Management to CIOs</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Form_image_HSR.png</image:loc><image:caption>Form_image_HSR</image:caption><image:title>Form_image_HSR</image:title></image:image><lastmod>2022-12-15</lastmod></url><url><loc>https://www.happysignals.com/blog/why-it-support-is-really-people-support</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Watermelon-2.png</image:loc><image:caption>Watermelon-2</image:caption><image:title>Watermelon-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_%20Forget%20CSAT%20Scores%2c%20Here%E2%80%99s%20What%20End-Users%20Really%20Think%20of%20IT%20Support.png</image:loc><image:caption>Blog image_ Forget CSAT Scores, Here’s What End-Users Really Think of IT Support</image:caption><image:title>Blog image_ Forget CSAT Scores, Here’s What End-Users Really Think of IT Support</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Why%20IT%20Support%20is%20Really%20People%20Support.png</image:loc><image:caption>Why IT Support is Really People Support</image:caption><image:title>Why IT Support is Really People Support</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-10-03</lastmod></url><url><loc>https://www.happysignals.com/whistleblowing-channel</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Hero%20Banner%20Background%20and%20Images/mediakit_hero.png</image:loc><image:caption>mediakit_hero</image:caption><image:title>mediakit_hero</image:title></image:image><lastmod>2026-01-09</lastmod></url><url><loc>https://www.happysignals.com/ai-transformation</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/Video-Which%20business%20units%20are%20getting%20the%20most%20value%20from%20AI%20today-%201080x1350.mp4/medium.jpg</video:thumbnail_loc><video:title>Video-Which business units are getting the most value from AI today- 1080x1350</video:title><video:description>Video-Which business units are getting the most value from AI today- 1080x1350</video:description><video:content_loc>https://www.happysignals.com/hubfs/Video-Which%20business%20units%20are%20getting%20the%20most%20value%20from%20AI%20today-%201080x1350.mp4</video:content_loc><video:duration>13</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/cta-background%20(1).png</image:loc><image:caption>cta-background (1)</image:caption><image:title>cta-background (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Icons/icon-free%20webinars.svg</image:loc><image:caption>icon-free webinars</image:caption><image:title>icon-free webinars</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/AI%20Adoption.svg</image:loc><image:caption>AI Adoption</image:caption><image:title>AI Adoption</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/the-workplace/Cast/cio-buyer-office.png</image:loc><image:caption>cio-buyer-office</image:caption><image:title>cio-buyer-office</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Tests/Enterprise%20service.svg</image:loc><image:caption>Enterprise service</image:caption><image:title>Enterprise service</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/shaun.png</image:loc><image:caption>shaun</image:caption><image:title>shaun</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Newsletter%20Icons/Icon%20-%20Webinar169x.png</image:loc><image:caption>Icon - Webinar169x</image:caption><image:title>Icon - Webinar169x</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/Icons%20800px/icon-instant-feedback-loop-800px.png</image:loc><image:caption>icon-instant-feedback-loop-800px</image:caption><image:title>icon-instant-feedback-loop-800px</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Tests/Group%201982249866.png</image:loc><image:caption>Group 1982249866</image:caption><image:title>Group 1982249866</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/the-workplace/Cast/process-owner-buyer-office.png</image:loc><image:caption>process-owner-buyer-office</image:caption><image:title>process-owner-buyer-office</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Icons/Icon%20-%20Analytics.svg</image:loc><image:caption>Icon - Analytics</image:caption><image:title>Icon - Analytics</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ai-employee-data-happysignals.png</image:loc><image:caption>ai-employee-data-happysignals</image:caption><image:title>ai-employee-data-happysignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ready-to-deploy-bg-image.png</image:loc><image:caption>ready-to-deploy-bg-image</image:caption><image:title>ready-to-deploy-bg-image</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sdm-buyer-office%20(1).png</image:loc><image:caption>sdm-buyer-office (1)</image:caption><image:title>sdm-buyer-office (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Icons/Icon%20-%20Agent%20feedback.svg</image:loc><image:caption>Icon - Agent feedback</image:caption><image:title>Icon - Agent feedback</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20post%20-%20Human-centric%20approach%20to%20AI%20transformation%20(1)-1.png</image:loc><image:caption>Social post - Human-centric approach to AI transformation (1)-1</image:caption><image:title>Social post - Human-centric approach to AI transformation (1)-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Icons/Icon%20-%20Book%20a%20demo.svg</image:loc><image:caption>Icon - Book a demo</image:caption><image:title>Icon - Book a demo</image:title></image:image><lastmod>2026-07-03</lastmod></url><url><loc>https://www.happysignals.com/global-it-experience-benchmark-2021h2</loc><image:image><image:loc>https://www.happysignals.com/hubfs/2021H2-Report_Social-banner_1%20-%20tiny.png</image:loc><image:caption>2021H2-Report_Social-banner_1 - tiny</image:caption><image:title>2021H2-Report_Social-banner_1 - tiny</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%20Score/H22021-06-Channel_usage_Incidents.png</image:loc><image:caption>H22021-06-Channel_usage_Incidents</image:caption><image:title>H22021-06-Channel_usage_Incidents</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%20Score/H22021-17-Remote_work%20Happiness.png</image:loc><image:caption>H22021-17-Remote_work Happiness</image:caption><image:title>H22021-17-Remote_work Happiness</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%20Score/H22021-02-Incidents_Lost_Time_Happiness.png</image:loc><image:caption>H22021-02-Incidents_Lost_Time_Happiness</image:caption><image:title>H22021-02-Incidents_Lost_Time_Happiness</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_4_HSReport.png</image:loc><image:caption>Chapter_4_HSReport</image:caption><image:title>Chapter_4_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%20Score/H22021-03c-Incidents_Factors-Negative.png</image:loc><image:caption>H22021-03c-Incidents_Factors-Negative</image:caption><image:title>H22021-03c-Incidents_Factors-Negative</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%20Score/H22021-10-Support%20Profiles.png</image:loc><image:caption>H22021-10-Support Profiles</image:caption><image:title>H22021-10-Support Profiles</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_1_HSReport.png</image:loc><image:caption>Chapter_1_HSReport</image:caption><image:title>Chapter_1_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_5_HSReport.png</image:loc><image:caption>Chapter_5_HSReport</image:caption><image:title>Chapter_5_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%20Score/H22021-08-LostTime_by_Channel.png</image:loc><image:caption>H22021-08-LostTime_by_Channel</image:caption><image:title>H22021-08-LostTime_by_Channel</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HS_Report_hero.png</image:loc><image:caption>HS_Report_hero</image:caption><image:title>HS_Report_hero</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Form_image_HSR.png</image:loc><image:caption>Form_image_HSR</image:caption><image:title>Form_image_HSR</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_2_HSReport.png</image:loc><image:caption>Chapter_2_HSReport</image:caption><image:title>Chapter_2_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%20Score/H22021-12-Channel%20usage%20for%20IT%20Requests.png</image:loc><image:caption>H22021-12-Channel usage for IT Requests</image:caption><image:title>H22021-12-Channel usage for IT Requests</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%20Score/H22021-07-Happiness_by_Channel.png</image:loc><image:caption>H22021-07-Happiness_by_Channel</image:caption><image:title>H22021-07-Happiness_by_Channel</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%20Score/H22021-11-Happiness_and_Losttime_Requests.png</image:loc><image:caption>H22021-11-Happiness_and_Losttime_Requests</image:caption><image:title>H22021-11-Happiness_and_Losttime_Requests</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%20Score/H22021-20-Remote_work_Factors-Negative.png</image:loc><image:caption>H22021-20-Remote_work_Factors-Negative</image:caption><image:title>H22021-20-Remote_work_Factors-Negative</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%20Score/H22021-15-Insourced_Outsourced_Happiness.png</image:loc><image:caption>H22021-15-Insourced_Outsourced_Happiness</image:caption><image:title>H22021-15-Insourced_Outsourced_Happiness</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%20Score/H22021-16-countries.png</image:loc><image:caption>H22021-16-countries</image:caption><image:title>H22021-16-countries</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%20Score/H22021-04-Ticket%20Reassignments.png</image:loc><image:caption>H22021-04-Ticket Reassignments</image:caption><image:title>H22021-04-Ticket Reassignments</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/H22021-01-Measurement-Areas.png</image:loc><image:caption>H22021-01-Measurement-Areas</image:caption><image:title>H22021-01-Measurement-Areas</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%20Score/H22021-13-Happiness_company_size.png</image:loc><image:caption>H22021-13-Happiness_company_size</image:caption><image:title>H22021-13-Happiness_company_size</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%20Score/H22021-19-Remote_work_Factors-Neutral.png</image:loc><image:caption>H22021-19-Remote_work_Factors-Neutral</image:caption><image:title>H22021-19-Remote_work_Factors-Neutral</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%20Score/H22021-09-Support%20Profiles.png</image:loc><image:caption>H22021-09-Support Profiles</image:caption><image:title>H22021-09-Support Profiles</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%20Score/line.svg</image:loc><image:caption>line</image:caption><image:title>line</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HSR_pdf_download_banner.png</image:loc><image:caption>HSR_pdf_download_banner</image:caption><image:title>HSR_pdf_download_banner</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Brighttalk_HSR_thumbnail.png</image:loc><image:caption>Brighttalk_HSR_thumbnail</image:caption><image:title>Brighttalk_HSR_thumbnail</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%20Score/H22021-14b-Industry%20Happiness_weighted%20and%20direct.png</image:loc><image:caption>H22021-14b-Industry Happiness_weighted and direct</image:caption><image:title>H22021-14b-Industry Happiness_weighted and direct</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%20Score/H22021-18-Remote_work_Factors-Positive.png</image:loc><image:caption>H22021-18-Remote_work_Factors-Positive</image:caption><image:title>H22021-18-Remote_work_Factors-Positive</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_3_HSReport.png</image:loc><image:caption>Chapter_3_HSReport</image:caption><image:title>Chapter_3_HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Happiness%20Score/H22021-05-Impact_of_Reassignment.png</image:loc><image:caption>H22021-05-Impact_of_Reassignment</image:caption><image:title>H22021-05-Impact_of_Reassignment</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/benchmark_data.png</image:loc><image:caption>benchmark_data</image:caption><image:title>benchmark_data</image:title></image:image><lastmod>2022-09-12</lastmod></url><url><loc>https://www.happysignals.com/cognizant</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Employee%20Images/happysignals-melissa-email.png</image:loc><image:caption>happysignals-melissa-email</image:caption><image:title>happysignals-melissa-email</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Ellipse%203.png</image:loc><image:caption>Ellipse 3</image:caption><image:title>Ellipse 3</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Group%201931.png</image:loc><image:caption>Group 1931</image:caption><image:title>Group 1931</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><lastmod>2025-05-12</lastmod></url><url><loc>https://www.happysignals.com/blog/podcast-when-to-start-measuring-employee-experience</loc><image:image><image:loc>https://www.happysignals.com/hubfs/pasi-blog-author-img-150.png</image:loc><image:caption>pasi-blog-author-img-150</image:caption><image:title>pasi-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/3.-When-to-start-measuring-Employee-Experience-compressed.jpg</image:loc><image:caption>3.-When-to-start-measuring-Employee-Experience-compressed</image:caption><image:title>3.-When-to-start-measuring-Employee-Experience-compressed</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP7_Human-centric%20IT%20Journey.png</image:loc><image:caption>Blog image_HI15_EP7_Human-centric IT Journey</image:caption><image:title>Blog image_HI15_EP7_Human-centric IT Journey</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/35.%20Experience%20and%20Outcome%20Metrics%20with%20Barclay%20Rae.png</image:loc><image:caption>35. Experience and Outcome Metrics with Barclay Rae</image:caption><image:title>35. Experience and Outcome Metrics with Barclay Rae</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2020-12-22</lastmod></url><url><loc>https://www.happysignals.com/learning-center/sits25-keynote-experience-data</loc><lastmod>2026-02-23</lastmod></url><url><loc>https://www.happysignals.com/blog/how-to-improve-your-it-service-portal-with-experience-data</loc><image:image><image:loc>https://www.happysignals.com/hubfs/How%20to%20Improve%20Your%20IT%20Service%20Portal%20with%20Experience%20Data(1).png</image:loc><image:caption>How to Improve Your IT Service Portal with Experience Data(1)</image:caption><image:title>How to Improve Your IT Service Portal with Experience Data(1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/11-Jesper-Hansen-from-Region-Midtjylland_Providing-Experience-for-Hospitals.jpg</image:loc><image:caption>11-Jesper-Hansen-from-Region-Midtjylland_Providing-Experience-for-Hospitals</image:caption><image:title>11-Jesper-Hansen-from-Region-Midtjylland_Providing-Experience-for-Hospitals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog_How%20the%20ITXM%20Framework%20Integrates%20with%20Continual%20Improvement.png</image:loc><image:caption>Blog_How the ITXM Framework Integrates with Continual Improvement</image:caption><image:title>Blog_How the ITXM Framework Integrates with Continual Improvement</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2023%20Global%20IT%20Experience%20Benchmark/HappySignals-IT-Experience-Benchmark-11.png</image:loc><image:caption>HappySignals-IT-Experience-Benchmark-11</image:caption><image:title>HappySignals-IT-Experience-Benchmark-11</image:title></image:image><lastmod>2024-12-05</lastmod></url><url><loc>https://www.happysignals.com/blog/getting-ready-for-remote-working</loc><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP12_Motivate%20Service%20Desk.png</image:loc><image:caption>Blog image_HI15_EP12_Motivate Service Desk</image:caption><image:title>Blog image_HI15_EP12_Motivate Service Desk</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/38.%20%23XLA%20-%20Why%20SLAs%20Miss%20the%20Reality%20of%20a%20Situation%2c%20with%20TOPdesks%20Hannah%20Price%20(TINY).png</image:loc><image:caption>38. #XLA - Why SLAs Miss the Reality of a Situation, with TOPdesks Hannah Price (TINY)</image:caption><image:title>38. #XLA - Why SLAs Miss the Reality of a Situation, with TOPdesks Hannah Price (TINY)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Employee%20Images/niku-yliluoma-happysignals.jpg</image:loc><image:caption>niku-yliluoma-happysignals</image:caption><image:title>niku-yliluoma-happysignals</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-11-12</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/gw</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/use-cases</loc><image:image><image:loc>https://www.happysignals.com/hubfs/campari-group-uses-happysignals-logo.svg</image:loc><image:caption>campari-group-uses-happysignals-logo</image:caption><image:title>campari-group-uses-happysignals-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/wiley_logo.svg</image:loc><image:caption>wiley_logo</image:caption><image:title>wiley_logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20OLD/Icons%20800px/icon-instant-feedback-loop-800px.png</image:loc><image:caption>icon-instant-feedback-loop-800px</image:caption><image:title>icon-instant-feedback-loop-800px</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/suntory-uses-happysignals-logo.svg</image:loc><image:caption>Suntory uses HappySignals</image:caption><image:title>suntory-uses-happysignals-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/nestle-uses-happysignals-logo.svg.svg</image:loc><image:caption>nestle-uses-happysignals-logo.svg</image:caption><image:title>nestle-uses-happysignals-logo.svg</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/9usecase.png</image:loc><image:caption>9usecase</image:caption><image:title>9usecase</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/8usecase-1.png</image:loc><image:caption>8usecase-1</image:caption><image:title>8usecase-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Tests/Group%201982249866.png</image:loc><image:caption>Group 1982249866</image:caption><image:title>Group 1982249866</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/10usecase.png</image:loc><image:caption>10usecase</image:caption><image:title>10usecase</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/ITSM%20Social%20Sharing%20Image-1.png</image:loc><image:caption>ITSM Social Sharing Image-1</image:caption><image:title>ITSM Social Sharing Image-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/1usecase.png</image:loc><image:caption>1usecase</image:caption><image:title>1usecase</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/3usecase.png</image:loc><image:caption>3usecase</image:caption><image:title>3usecase</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/5usecase-2.png</image:loc><image:caption>5usecase-2</image:caption><image:title>5usecase-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Newsletter%20Icons/Icon%20-%20Webinar.png</image:loc><image:caption>Icon - Webinar</image:caption><image:title>Icon - Webinar</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/cta-background%20(1).png</image:loc><image:caption>cta-background (1)</image:caption><image:title>cta-background (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/2usecase.png</image:loc><image:caption>2usecase</image:caption><image:title>2usecase</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/4usecase-2.png</image:loc><image:caption>4usecase-2</image:caption><image:title>4usecase-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/siemens-healthineers-uses-happysignals-logo.svg</image:loc><image:caption>siemens-healthineers-uses-happysignals-logo</image:caption><image:title>siemens-healthineers-uses-happysignals-logo</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/5usecase.png</image:loc><image:caption>5usecase</image:caption><image:title>5usecase</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/7usecase.png</image:loc><image:caption>7usecase</image:caption><image:title>7usecase</image:title></image:image><lastmod>2026-07-16</lastmod></url><url><loc>https://www.happysignals.com/itxm-foundation</loc><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20Course/ITXM-Foundation-Course-Identifying.mp4/medium.jpg</video:thumbnail_loc><video:title>ITXM-Foundation-Course-Identifying</video:title><video:description>ITXM-Foundation-Course-Identifying</video:description><video:content_loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20Course/ITXM-Foundation-Course-Identifying.mp4</video:content_loc><video:duration>431</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20Course/ITXM-Foundation-Course-Measuring.mp4/medium.jpg</video:thumbnail_loc><video:title>ITXM-Foundation-Course-Measuring</video:title><video:description>ITXM-Foundation-Course-Measuring</video:description><video:content_loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20Course/ITXM-Foundation-Course-Measuring.mp4</video:content_loc><video:duration>377</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20Course/ITXM-Foundation-Course-Frameworks.mp4/medium.jpg</video:thumbnail_loc><video:title>ITXM-Foundation-Course-Frameworks</video:title><video:description>ITXM-Foundation-Course-Frameworks</video:description><video:content_loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20Course/ITXM-Foundation-Course-Frameworks.mp4</video:content_loc><video:duration>128</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20Course/ITXM-Foundation-Course-Improving.mp4/medium.jpg</video:thumbnail_loc><video:title>ITXM-Foundation-Course-Improving</video:title><video:description>ITXM-Foundation-Course-Improving</video:description><video:content_loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20Course/ITXM-Foundation-Course-Improving.mp4</video:content_loc><video:duration>373</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20Course/ITXM-Foundation-Course-Sharing.mp4/medium.jpg</video:thumbnail_loc><video:title>ITXM-Foundation-Course-Sharing</video:title><video:description>ITXM-Foundation-Course-Sharing</video:description><video:content_loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20Course/ITXM-Foundation-Course-Sharing.mp4</video:content_loc><video:duration>239</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20Course/ITXM-Foundation-Course-XLAs.mp4/medium.jpg</video:thumbnail_loc><video:title>ITXM-Foundation-Course-XLAs</video:title><video:description>ITXM-Foundation-Course-XLAs</video:description><video:content_loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20Course/ITXM-Foundation-Course-XLAs.mp4</video:content_loc><video:duration>330</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><video:video><video:thumbnail_loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20Course/ITXM-Foundation-Course-Introduction.mp4/medium.jpg</video:thumbnail_loc><video:title>ITXM-Foundation-Course-Introduction</video:title><video:description>ITXM-Foundation-Course-Introduction</video:description><video:content_loc>https://www.happysignals.com/hubfs/ITXM%20Foundation%20Course/ITXM-Foundation-Course-Introduction.mp4</video:content_loc><video:duration>213</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20ITXM%20Foundation%20Course.png</image:loc><image:caption>HappySignals ITXM Foundation Course</image:caption><image:title>HappySignals ITXM Foundation Course</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Lesson%201%20-%20extra%20slide%20-%20watermelon.png</image:loc><image:caption>Lesson 1 - extra slide - watermelon</image:caption><image:title>Lesson 1 - extra slide - watermelon</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Lesson%205%20-%20improve%20-%20Slide%209.png</image:loc><image:caption>Lesson 5 - improve - Slide 9</image:caption><image:title>Lesson 5 - improve - Slide 9</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Lesson%201%20-%20Human%20sensor.png</image:loc><image:caption>Lesson 1 - Human sensor</image:caption><image:title>Lesson 1 - Human sensor</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Lesson%206%20-%20XLA%20-%20Extra-slide-for-web.png</image:loc><image:caption>Lesson 6 - XLA - Extra-slide-for-web</image:caption><image:title>Lesson 6 - XLA - Extra-slide-for-web</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Lesson%204%20-%20Identify%20-%20Slide%209.png</image:loc><image:caption>Lesson 4 - Identify - Slide 9</image:caption><image:title>Lesson 4 - Identify - Slide 9</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Lesson%201%20-%20Introduction%20-%20Slide%2011.png</image:loc><image:caption>Lesson 1 - Introduction - Slide 11</image:caption><image:title>Lesson 1 - Introduction - Slide 11</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Lesson%203%20-%20Share%20-%20Slide%2011.png</image:loc><image:caption>Lesson 3 - Share - Slide 11</image:caption><image:title>Lesson 3 - Share - Slide 11</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Lesson%202%20-%20Measure%20-%20Slide%2011.png</image:loc><image:caption>Lesson 2 - Measure - Slide 11</image:caption><image:title>Lesson 2 - Measure - Slide 11</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Lesson%204%20-%20Identify%20-%20Slide%208.png</image:loc><image:caption>Lesson 4 - Identify - Slide 8</image:caption><image:title>Lesson 4 - Identify - Slide 8</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Lesson%205%20-%20improve%20-%20Slide%2010.png</image:loc><image:caption>Lesson 5 - improve - Slide 10</image:caption><image:title>Lesson 5 - improve - Slide 10</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Lesson%204%20-%20Identify%20-%20Slide%2010.png</image:loc><image:caption>Lesson 4 - Identify - Slide 10</image:caption><image:title>Lesson 4 - Identify - Slide 10</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Lesson%206%20-%20XLA%20-%20Slide%207.png</image:loc><image:caption>Lesson 6 - XLA - Slide 7</image:caption><image:title>Lesson 6 - XLA - Slide 7</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Lesson%203%20-%20Share%20-%20Slide%2012.png</image:loc><image:caption>Lesson 3 - Share - Slide 12</image:caption><image:title>Lesson 3 - Share - Slide 12</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Lesson%206%20-%20XLA%20-%20Slide%208.png</image:loc><image:caption>Lesson 6 - XLA - Slide 8</image:caption><image:title>Lesson 6 - XLA - Slide 8</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/hero-itxm-foundation-2023.png</image:loc><image:caption>hero-itxm-foundation-2023</image:caption><image:title>hero-itxm-foundation-2023</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Lesson%205%20-%20improve%20-%20Slide%2011.png</image:loc><image:caption>Lesson 5 - improve - Slide 11</image:caption><image:title>Lesson 5 - improve - Slide 11</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Lesson%202%20-%20Measure%20-%20Slide%2010.png</image:loc><image:caption>Lesson 2 - Measure - Slide 10</image:caption><image:title>Lesson 2 - Measure - Slide 10</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Lesson%202%20-%20Measure%20-%20Slide%2012.png</image:loc><image:caption>Lesson 2 - Measure - Slide 12</image:caption><image:title>Lesson 2 - Measure - Slide 12</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Lesson%203%20-%20Share%20-%20Slide%2013.png</image:loc><image:caption>Lesson 3 - Share - Slide 13</image:caption><image:title>Lesson 3 - Share - Slide 13</image:title></image:image><lastmod>2025-05-06</lastmod></url><url><loc>https://www.happysignals.com/customer-cases/wartsila</loc><lastmod>2020-11-23</lastmod></url><url><loc>https://www.happysignals.com/itxm-best-practices-library</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-best-practices-hero-2024.png</image:loc><image:caption>itxm-best-practices-hero-2024</image:caption><image:title>itxm-best-practices-hero-2024</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-best-practice-experience-officer.png</image:loc><image:caption>itxm-best-practice-experience-officer</image:caption><image:title>itxm-best-practice-experience-officer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-certification-hero-card.png</image:loc><image:caption>itxm-certification-hero-card</image:caption><image:title>itxm-certification-hero-card</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/HappySignals%20Platform.png</image:loc><image:caption>HappySignals Platform</image:caption><image:title>HappySignals Platform</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-best-practice-recognize-job-well-done.png</image:loc><image:caption>itxm-best-practice-recognize-job-well-done</image:caption><image:title>itxm-best-practice-recognize-job-well-done</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-monthly-experience-meetings.png</image:loc><image:caption>itxm-monthly-experience-meetings</image:caption><image:title>itxm-monthly-experience-meetings</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-best-practice-library-2024.png</image:loc><image:caption>itxm-best-practice-library-2024</image:caption><image:title>itxm-best-practice-library-2024</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-best-practice-you-said-we-did.png</image:loc><image:caption>itxm-best-practice-you-said-we-did</image:caption><image:title>itxm-best-practice-you-said-we-did</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-best-practice-weekly-operational-meeting.png</image:loc><image:caption>itxm-best-practice-weekly-operational-meeting</image:caption><image:title>itxm-best-practice-weekly-operational-meeting</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-best-practice-bad-feedback-handling.png</image:loc><image:caption>itxm-best-practice-bad-feedback-handling</image:caption><image:title>itxm-best-practice-bad-feedback-handling</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Unto_Rautio_Happysignals_1983_web%201.png</image:loc><image:caption>Unto_Rautio_Happysignals_1983_web 1</image:caption><image:title>Unto_Rautio_Happysignals_1983_web 1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Contact%20Sales.png</image:loc><image:caption>Contact Sales</image:caption><image:title>Contact Sales</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-best-practice-experience-objective-setting.png</image:loc><image:caption>itxm-best-practice-experience-objective-setting</image:caption><image:title>itxm-best-practice-experience-objective-setting</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Social%20Suggested%20Images/www.happysignals.comhs-fshubfsITXM_pdf_banner-1.png</image:loc><image:caption>www.happysignals.comhs-fshubfsITXM_pdf_banner-1</image:caption><image:title>www.happysignals.comhs-fshubfsITXM_pdf_banner-1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/itxm-best-practice-xmo-square.png</image:loc><image:caption>itxm-best-practice-xmo-square</image:caption><image:title>itxm-best-practice-xmo-square</image:title></image:image><lastmod>2024-03-13</lastmod></url><url><loc>https://www.happysignals.com/learning-center/leading-it-with-experience-management-campari-group</loc><lastmod>2026-02-23</lastmod></url><url><loc>https://www.happysignals.com/blog/remote-work-experience-sneak-peek</loc><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_Real-time%20Experience%20Data%20in%20ServiceNow.png</image:loc><image:caption>Blog image_Real-time Experience Data in ServiceNow</image:caption><image:title>Blog image_Real-time Experience Data in ServiceNow</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Remote%20Work%20Ex%20%20-%20Sneak%20Peek-2.png</image:loc><image:caption>Remote Work Ex  - Sneak Peek-2</image:caption><image:title>Remote Work Ex  - Sneak Peek-2</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Blog%20image_HI15_EP3_Global%20IT%20Experience%20(1).png</image:loc><image:caption>Blog image_HI15_EP3_Global IT Experience (1)</image:caption><image:title>Blog image_HI15_EP3_Global IT Experience (1)</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><lastmod>2024-01-29</lastmod></url><url><loc>https://www.happysignals.com/news-and-press-releases/sdi-employee-experience-and-enterprise-service-management</loc><image:image><image:loc>https://www.happysignals.com/hubfs/What%20Employee%20Experience%20Really%20Means%20for%20IT%20Support.png</image:loc><image:caption>What Employee Experience Really Means for IT Support</image:caption><image:title>What Employee Experience Really Means for IT Support</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Archive%20(delete%20later)/2021%20Assets/HappySignals_footer.svg</image:loc><image:caption>HappySignals_footer</image:caption><image:title>HappySignals_footer</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Third%20Party/Unity.png</image:loc><image:caption>Unity</image:caption><image:title>Unity</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/sami-blog-author-img-150.png</image:loc><image:caption>sami-blog-author-img-150</image:caption><image:title>sami-blog-author-img-150</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/logo-pink.svg</image:loc><image:caption>logo-pink</image:caption><image:title>logo-pink</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Untitled-design-64-2.png</image:loc><image:caption>Untitled-design-64-2</image:caption><image:title>Untitled-design-64-2</image:title></image:image><lastmod>2022-12-15</lastmod></url></urlset>