30.12.2021
This article explains why a culture change is needed to be successful with employee experience improvement and how to ...
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30.11.2021
With most businesses reliant on technology for optimal business operations and customer outcomes, there’s undoubtedly a ...
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17.11.2021
While business functions might have already been educated in the enterprise service management approach and its ...
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23.09.2021
Right now, like every other CEO, you likely need your IT capabilities and the business outcomes they deliver to be ...
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15.09.2021
Too often, the system of IT service and support is geared toward maintaining the bare minimum of service. Here is an ...
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24.08.2021
Metrics are not enough for understanding whether or not your IT service is meeting the needs of your client or ...
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28.07.2021
Too often, we are measuring metrics that matter to IT service and support, but not to the business’s bottom line. This ...
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01.07.2021
Since the pandemic started, how well have remote workers been supported by IT and how does the status quo need to ...
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22.06.2021
To succeed with digital transformation, your IT department not only needs to add new or improved technological ...
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18.06.2021
In leveraging service experience improvement to help deliver digital transformation success, there’s a need to do three ...
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