23.02.2023
This article dives into the data from the latest HappySignals Global IT Experience Report, based on 1,642, 555 end-user ...
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31.10.2022
The latest insights from our Global IT Experience Benchmark data shows that 68.6% of tickets account for just 6% of ...
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30.06.2022
This article provides four tips for driving productivity and improving decisions with employee data.
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08.06.2022
Struggling to demonstrate IT's value to the business? This article explains how using experience data helps to drive ...
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13.05.2022
In this podcast Sami Kallio talks with Status Go about Experience Level Agreements (XLAs) vs. the more traditional SLA ...
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03.05.2022
This blog explains how experience data is useful when measuring outcomes (or value) and recognising the issues ...
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30.03.2022
If you work in, manage, or are responsible for the performance of an IT support team – whether in-house or outsourced – ...
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15.03.2022
IT self service holds a lot of promise, but only if it meets the needs of your end user. Here we share some tips for ...
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24.02.2022
This article shares five key insights from The Global IT Experience Benchmark Report™ H2/2021, starting with the ...
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11.01.2022
As organizations continue to execute their digital transformation strategies, making greater use of technology and data ...
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