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News and Press Releases


 

The Importance of IT Support to Perceptions of IT’s Value

23.02.2023

ITSM.tools: The Importance of IT Support to Perceptions of IT’s Value

This article dives into the data from the latest HappySignals Global IT Experience Report, based on 1,642, 555 end-user ...

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80% lost time

31.10.2022

SITS Insight: 80% of the Employee Lost Productivity Caused by IT Support Comes from Just 12.6% of Tickets

The latest insights from our Global IT Experience Benchmark data shows that 68.6% of tickets account for just 6% of ...

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IT Strategy

30.06.2022

ITSM.tools: IT Strategy Needs to Focus More on Employee Productivity

This article provides four tips for driving productivity and improving decisions with employee data.

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How IT Experience Data Drives Improvement

08.06.2022

CEOWorld: How IT Experience Data Drives Improvement

Struggling to demonstrate IT's value to the business? This article explains how using experience data helps to drive ...

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Status Go Podcast

13.05.2022

Status Go: Happiness is...End User Experience

In this podcast Sami Kallio talks with Status Go about Experience Level Agreements (XLAs) vs. the more traditional SLA ...

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The Value of Employee Experience

03.05.2022

SITS Insight: The Value of Experience Data to Continual Improvement

This blog explains how experience data is useful when measuring outcomes (or value) and recognising the issues ...

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What Employee Experience Really Means for IT Support

30.03.2022

ITSM.tools: What Employee Experience Really Means for IT Support

If you work in, manage, or are responsible for the performance of an IT support team – whether in-house or outsourced – ...

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How do you help people Shift-Left to self-service?

15.03.2022

HDI: How do you help people Shift-Left to self-service?

IT self service holds a lot of promise, but only if it meets the needs of your end user. Here we share some tips for ...

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Employee Experience in 2022

24.02.2022

ITSM.tools: What 2022 Needs to Know About Employee Experience

This article shares five key insights from The Global IT Experience Benchmark Report™ H2/2021, starting with the ...

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11.01.2022

IT Chronicles: Why Your Digital Transformation Strategy Needs Experience Management

As organizations continue to execute their digital transformation strategies, making greater use of technology and data ...

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