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News and Press Releases


 

30.09.2021

ITSM.tools: Using Experience Feedback to Up IT Service Desk Analyst Motivation

In this article, we explain what exactly is wrong with using existing IT service desk metrics as an analyst motivator.

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29.07.2021

ITSM.tools: Why Continual Improvement Needs Experience Data

This article explains how experience data can be employed not only to measure outcomes and value, but also to highlight ...

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