Why end-user centricity
Employee Experience for IT
Global IT Experience Benchmark - Key Findings
Recreating the IT walk-in experience through Virtual Tech bars, with Sophos
Why are humans the best sensors?
Human-Centric IT - It's a journey, but easy to start
Changing the culture around IT
How to Deliver Human-centric IT Services, with BioMérieux
How does technology fit into employee experience?
Using positive feedback as motivation
Defining employee experience
How do you motivate your service desk agents?
Experience is about People, Processes and Tech - In that order
Steps to motivate your service desk agents
What do you know about your CSAT number?
User experience depth
Don’t be scared of being transparent with the data
Understanding the impact of the service
Experience data is for everyone
Using data to understand the user experience
The principles of employee experience
How to recognise problem areas when using employee experience data
What challenges does human-centric IT solve?
How CIOs use Experience Management to create organizational change
Humans are the best sensors for experience
Bringing the customer into the conversation
The Practical Guide to Experience Management
From Signals to Action with ServiceNow