Human-Centric IT Experience

The Global IT Experience Benchmark: H2/2021

35 minutes

Employee experience and the role technology can play in supporting a more flexible workforce

47 minutes

How to move from control to cooperation with your Service Providers

15 minutes

Steps to creating Human Centric IT, with bioMérieux

16 minutes

Employee Experience for IT

14 minutes

Global IT Experience Benchmark - Key Findings

45 minutes

Recreating the IT walk-in experience through Virtual Tech bars, with Sophos

10 minutes

Why are humans the best sensors?

15 minutes

Human-Centric IT - It's a journey, but easy to start

15 minutes

Changing the culture around IT

2 minutes

How to Deliver Human-centric IT Services, with BioMérieux

22 minutes

How does technology fit into employee experience?

4 minutes

Using positive feedback as motivation

2 minutes

Defining employee experience

2 minutes

How do you motivate your service desk agents?

3 minutes

Experience is about People, Processes and Tech - In that order

14 minutes

Steps to motivate your service desk agents

2 minutes

What do you know about your CSAT number?

3 minutes

User experience depth

2 minutes

SLA for processes, people and experiences should be the starting point

4 minutes

XLA rewards and sanctions

2 minutes

Don’t be scared of being transparent with the data

2 minutes

Understanding the impact of the service

3 minutes

Experience data is for everyone

3 minutes

Using data to understand the user experience

3 minutes

The principles of employee experience

2 minutes

How to recognise problem areas when using employee experience data

3 minutes

What challenges does human-centric IT solve?

8 minutes

How CIOs use Experience Management to create organizational change

1 minute

Humans are the best sensors for experience

4 minutes

Bringing the customer into the conversation

2 minutes

The Practical Guide to Experience Management

18 minutes

From Signals to Action with ServiceNow

90 minutes