Customer Cases

Hear from our customers, how they have used Experience Management to be succesfull.

Succeeding with Experience Level Agreements, with Dean Underwood

Cargotec's Story - Creating an Experience Management Culture

11 minutes

Cargotec's Story - How to implement Experience Management Framework

21 minutes

Wilhelmsen - Enabling your offshore service provider to succeed

50 minutes

How HappySignals works and what it delivers

4 minutes

Three practical tips to implementing experience level agreements

1 minute

Create a baseline measurement before outsourcing

1 minute

Shifting from SLAs to XLAs

1 minute

From Signals to Action with ServiceNow

90 minutes

How Reckitt adopted Experience Level Agreements (XLAs)?

46 minutes

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