Use Case for Employee Experience
There’s the steady increase in workload – thanks to the growing corporate reliance and spend on technology – while the corporate IT strategy is often to reduce IT support costs year on year (or at least to limit budget growth).
What should you do about this, see this video where Sami and Pasi talk about taking IT from Cost Unit reputation into Value providing unit.
If you wish to read, Sami also wrote a full blog article called Reducing IT Support Costs is a Bad IT Strategy (and This is What You Need to Do About It) .
– Pasi Nikkanen, CPO of HappySignals
Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams? ...Learn more
As an IT service desk manager, you’re probably often caught “between a rock and hard place.”Learn more