17.09.2021 | 6 minute read

Ticket bouncing, frustrated end-users – what can IT do?

Have you ever called a customer service hotline, only to be passed from one service agent to the next while waiting for ...

Podcasts Employee Experience Experience Management XLA ServiceNow Service Desk Human-centric IT IT Strategy Continual Improvement Happiness Score Report Partners Automation Digital Transformation MSP ITXM Productivity Reassignment Business Case

6 minute read

17.09.2021

Have you ever called a customer service hotline, only to be passed from one service agent to the next while waiting for ...

The IT Service Management (ITSM) and IT support communities are quite rightly increasingly focused on employee or ...