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15.12.2022 | 6 minute read

The Real Cost of Reassigning IT Service Desk Tickets

The IT service management (ITSM) and IT support communities are quite rightly increasingly focused on employee or ...

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The Cost of Reassignging Tickets
The Cost of Reassignging Tickets
6 minute read

15.12.2022

The Real Cost of Reassigning IT Service Desk Tickets

The IT service management (ITSM) and IT support communities are quite rightly increasingly focused on employee or ...

Read more >
ticket bouncing
6 minute read

17.09.2021

Ticket bouncing, frustrated end-users – what can IT do?

Have you ever called a customer service hotline, only to be passed from one service agent to the next while waiting for ...

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