9.-Happiest-Enterprise-2019---Finnish-Postal-Company
14 minute read

03.06.2019

Happiest Enterprise 2019 - Finnish Postal Company, Riikka Salonen

In this episode Pasi Nikkanen had an interview with Riikka Salonen , Service Support Lead at Posti, the Finnish Postal ...

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8.-Alan-Norris-from-ServiceNow
10 minute read

15.05.2019

8. Interview with Alan Norris from ServiceNow

In this episode Sami Kallio meets Alan Norris, ISV Consultant at ServiceNow. They discuss how employee experience and ...

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6. IT-Support-Profiles
13 minute read

06.05.2019

6. IT Support Profiles

In HappySignals measurement tool, we define employee into four different behavioural profiles. In this episode we ...

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5.-Transparency-with-Experience-Data
14 minute read

04.05.2019

5. Transparency with Experience Data

In this episode we discuss with Sami on why it's important to have transparency inside the enterprise with experience ...

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4.-Happiness-Score-in-April-2019
13 minute read

02.05.2019

4. Happiness Score™ in April 2019

Happiness Score™ is an ITSM Benchmark we gather from our customers' data. It's anonymized and updated daily and the ...

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3.-When-to-start-measuring-Employee-Experience-1

01.05.2019

When to start measuring Employee Experience

In this episode we talk about when is the right time to start measure, what are the fears related to measurement and ...

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2.-Motivation-of-Service-Desk-Agents

29.04.2019

Motivation of Service Desk Agents

How to use employee experience measurement as motivation for Service Desk teams and agents. How seeing the positive ...

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1.-Employee-Experience-in-ITSM
22 minute read

25.04.2019

Employee Experience in ITSM

In this episode Pasi & Sami talk about Employee Experience in ITSM and how HappySignals got started. Why is there a ...

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