12.10.2023 | 8 minute read
What do you think about the value, and appropriateness, of IT service desk service level agreements (SLAs)? Are you ...
Read more
12.10.2023
What do you think about the value, and appropriateness, of IT service desk service level agreements (SLAs)? Are you ...
Read more >
01.02.2023
Your managed service provider (MSP) might be assessing experience level agreements (XLAs) and employee experience ...
Read more >
27.10.2022
In my previous blog, I challenged eight flawed assumptions or misinformed beliefs that people might have related to ...
Read more >
18.10.2022
For a managed service provider (MSP) doing its best to serve its clients, the topic of employee experience might not ...
Read more >
16.03.2020
With this tool and these discussions, we are on the same side of the table with the customer. Minna Nousiainen, SVP, ...
Read more >
10.06.2019
Sami Kallio interviews two MSP representatives in our yearly HUG customer event. Fujitsu UK's Catriona “Cat” MacDonald ...
Read more >