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01.11.2022 | 8 minute read

The Watermelon Effect of SLAs on ITSM and IT Service Experience

What do you think about the value, and appropriateness, of IT service desk service level agreements (SLAs)? Are you ...

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8 minute read

01.11.2022

The Watermelon Effect of SLAs on ITSM and IT Service Experience

What do you think about the value, and appropriateness, of IT service desk service level agreements (SLAs)? Are you ...

Read more >
6 More Reasons Why MSPs
8 minute read

27.10.2022

6 More Reasons Why the Belief That Employee Experience Doesn’t Matter to MSPs is Flawed

In my previous blog, I challenged eight flawed assumptions or misinformed beliefs that people might have related to ...

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Experience Management MSP Outsourcing
12 minute read

18.10.2022

8 Reasons Why the Belief That Employee Experience Doesn’t Matter to MSPs is Flawed

For a managed service provider (MSP) doing its best to serve its clients, the topic of employee experience might not ...

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9 minute read

04.03.2021

MSPs and the Need for Experience Management

If you work for a managed service provider (MSP) you might be looking at the concept of employee experience management ...

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Enfo's journey to a modern IT Service Provider
5 minute read

16.03.2020

Enfo's Journey to Modern IT Service Provider (MSP)

With this tool and these discussions, we are on the same side of the table with the customer. Minna Nousiainen, SVP, ...

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10.-Outsourcing-contracts-with-Happiness---Fujitsu-and-Tieto
3 minute read

10.06.2019

Fujitsu and Tieto, discussion on MSPs and changing world of outsourcing

Sami Kallio interviews two MSP representatives in our yearly HUG customer event. Fujitsu UK's Catriona “Cat” MacDonald ...

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