How to Create the Business Case for IT Experience Management 

23.06.2022

Employee or end-user happiness has a business case. Yes, really. In this blog, I explain why and how IT experience ...

30.07.2021

Enterprises today have increasingly complex IT environments with different touchpoints and end-users in different ...

23.07.2021

Earlier this year, we released The Global IT Experience Benchmark H1/2021 report , previously known as the Happiness ...

16.07.2021

Having worked for many years myself building IT services for large organizations, I know all too well how easy it is ...

02.03.2020

Employee experience is a big trend in ITSM for 2020, and Campari’s CIO is aiming to put this concept at the heart of ...

23.01.2020

Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams? 

21.01.2020

As an IT service desk manager, you’re probably often caught between a rock and a hard place.

20.01.2020

From our HappinessScore™ Report, which is built from 1 million customer responses, Pasi and Sami go through the ...

02.09.2019

Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams? ...

17.06.2019

John Sullivan, CIO and Project Director at Avanti West Coast is passionate about happiness.