23.07.2021 | 11 minute read

Happiness Score™ - What would be a good score for your company?

Earlier this year, we released The Global IT Experience Benchmark H1/2021 report , previously known as the Happiness ...

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11 minute read

23.07.2021

Happiness Score™ - What would be a good score for your company?

Earlier this year, we released The Global IT Experience Benchmark H1/2021 report , previously known as the Happiness ...

Read more >
8 minute read

16.07.2021

Experience is about People, Process, and Technology - in that order

Having worked for many years myself building IT services for large organizations, I know all too well how easy it is ...

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2 minute read

02.03.2020

CIO Interview: How to Create End-User Centric Culture?

Employee experience is a big trend in ITSM for 2020, and Campari’s CIO is aiming to put this concept at the heart of ...

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q4-happiness-score
7 minute read

23.01.2020

It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value

Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams? 

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Kuva1
7 minute read

21.01.2020

Reducing IT Support Costs is a Bad IT Strategy

As an IT service desk manager, you’re probably often caught between a rock and a hard place.

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2 minute read

20.01.2020

Our Customers Increase Productivity 26% by Making People Happier

From our HappinessScore™ Report, which is built from 1 million customer responses, Pasi and Sami go through the ...

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19.-From-IT-Cost-to-Business-Value

02.09.2019

From IT Cost to Business Value using Employee Experience

Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams? ...

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Virgin Trains - John Sullivan - HappySignals
3 minute read

17.06.2019

At Avanti West Coast, Happiness is All That Matters

John Sullivan, CIO and Project Director at Avanti West Coast is passionate about happiness. 

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