How to Get a Better Understanding of All End-User IT Touchpoints in ServiceNow

17.10.2022

Modern IT service delivery and support capabilities – offered by solutions such as ServiceNow – have widened the ...

30.03.2022

This isn’t going to be the first blog you’ve read that talks to a performance, expectations, or experience gap between ...

13.08.2021

At the core of why HappySignals exists is our vision for IT Service Management to be more human-centric — to listen to ...

06.08.2021

With the other co-founders of HappySignals, we realised years ago (and still now) that rather than understanding how ...

16.07.2021

Having worked for many years myself building IT services for large organizations, I know all too well how easy it is ...

13.07.2021

I am thrilled to be part of a company who abide by their morals and promote internally what they sell to customers. We ...

09.07.2021

In the past year, the COVID-19 pandemic has forced organisations to rapidly transition to remote work. Measuring, ...

02.07.2021

Since early-2020, we have already completely overturned the way we live, work, move, and socialise. If anything though, ...

30.06.2021

There has long been a disconnect between the corporate IT department’s view of their service and support capabilities ...

25.06.2021

When we founded HappySignals six years ago, we had spoken to service desk service providers and CIOs, and identified ...