blogi-kuva
5 minute read

12.02.2019

Don’t Let Your Service Level Agreements Run Your Business

When the IT support provider sees green, but your customers see red, it’s time to transform the traditional service ...

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2 minute read

12.02.2019

What has increased productivity got to do with employee happiness?

HappySignals provides an independent benchmark for the Service Management employee experience, that we call the ...

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vaahtokarkit
4 minute read

29.01.2019

What is the total cost of a ticket in your Service Desk?

What is the difference between an incident and a ticket? On the surface, this feels like an odd question and not one ...

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4 minute read

04.10.2017

Employee Experience vs Customer Satisfaction: Why you need to know the difference

For many years, businesses have agonised over understanding and improving customer satisfaction. From ‘putting ...

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7 minute read

30.06.2017

Tips to get started on your journey to Employee Experience excellence

We know employee and customer experience is important to you, we hear customers and friends tell us about their huge ...

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happysignals-employee-wasting-time
4 minute read

03.12.2014

Employee-driven Enterprise

In 2013 we started HappySignals to bring solutions to a very important and rising topic in the consumerisation of ...

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