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22.11.2022 | 5 minute read

What is the total cost of a ticket in your IT Service Desk?

What’s the difference between an incident and a ticket? On the surface, this feels like an odd question and not one you ...

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the-total-cost-of-a-ticket-in-your-IT-service-desk
5 minute read

22.11.2022

What is the total cost of a ticket in your IT Service Desk?

What’s the difference between an incident and a ticket? On the surface, this feels like an odd question and not one you ...

Read more >
8 minute read

01.11.2022

The Watermelon Effect of SLAs on ITSM and IT Service Experience

What do you think about the value, and appropriateness, of IT service desk service level agreements (SLAs)? Are you ...

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9 minute read

17.10.2022

How to Get a Better Understanding of All End-User IT Touchpoints in ServiceNow

Modern IT service delivery and support capabilities – offered by solutions such as ServiceNow – have widened the ...

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8 minute read

03.10.2022

Best Practice for DEX: People, Process and Tech - In That Order

Once an IT organization understands the value of end-user experience and the insight provided by experience data, it ...

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9 minute read

07.12.2021

15 Tips for Starting with IT Experience Management

Employee, or end-user, experience management is a hot topic in IT right now, particularly when a productivity-based ...

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5 minute read

29.09.2020

Forgetting about end-users of IT services can be costly

IT is most beneficial when users can take advantage of the opportunities offered by IT services — as efficiently and ...

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8 minute read

23.01.2020

It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value

Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams? 

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Kuva1
7 minute read

21.01.2020

Reducing IT Support Costs is a Bad IT Strategy

As an IT service desk manager, you’re probably often caught between a rock and a hard place.

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9 minute read

05.12.2019

The Founders’ Story – HappySignals

So, here’s the (short) story of how HappySignals started and how we are where we are. The company started about five ...

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4 minute read

23.07.2019

Why the best time to start measuring is now

Organizations put off measuring experience for any number of reasons, stating for example that the time is not right, ...

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