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07.12.2021 | 9 minute read

15 Tips for Starting with IT Experience Management

Employee, or end-user, experience management is a hot topic in IT right now, particularly when a productivity-based ...

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9 minute read

07.12.2021

15 Tips for Starting with IT Experience Management

Employee, or end-user, experience management is a hot topic in IT right now, particularly when a productivity-based ...

Read more >
5 minute read

29.09.2020

Forgetting about end-users of IT services can be costly

IT is most beneficial when users can take advantage of the opportunities offered by IT services — as efficiently and ...

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q4-happiness-score
8 minute read

23.01.2020

It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value

Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams? 

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Kuva1
7 minute read

21.01.2020

Reducing IT Support Costs is a Bad IT Strategy

As an IT service desk manager, you’re probably often caught between a rock and a hard place.

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4 minute read

13.01.2020

The Watermelon effect of SLAs on ITSM and IT Service Experience

What do you think about the value, and appropriateness, of IT service desk service level agreements (SLAs)? Are you ...

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happysignals-founders-sami_kallio-sami_aarnio-pasi_nikkanen
9 minute read

05.12.2019

The Founders’ Story – HappySignals

So, here’s the (short) story of how HappySignals started and how we are where we are. The company started about five ...

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watermelons-in-a-bowl-happysignals-1
4 minute read

23.07.2019

Why the best time to start measuring is now

Organizations put off measuring experience for any number of reasons, stating for example that the time is not right, ...

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Happiness Score™ - ITSM Benchmark for Channels
4 minute read

08.07.2019

Service Alert: Support portals are wasting employees worktime

During the last 6 months we have collected feedback from over 330.000 employees about their service experience with IT ...

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HappySignals-at-ServiceDesk-Forum---Kista-Sweden

22.05.2019

Event recording: How to improve user satisfaction and reduce lost work time?

Recording of our presentation at ServiceDesk Forum 2019 at Kista, Sweden.

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watermelons-in-a-bowl-happysignals
8 minute read

05.03.2019

5 Tips to an Employee-Driven Way of Working in ITSM

Let’s start with costs.

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