Process to show the value of employee experience
6 minute read

24.10.2019

The Value of Employee Experience Data to Continual Improvement

Have you ever stopped to think whether your continual service improvement (CSI) – or simply continual improvement if ...

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watermelons-in-a-bowl-happysignals-1
4 minute read

23.07.2019

Why the best time to start measuring is now

Organizations put off measuring experience for any number of reasons, stating for example that the time is not right, ...

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Happiness Score™ - ITSM Benchmark for Channels
4 minute read

08.07.2019

Service Alert: Support portals are wasting employees worktime

During the last 6 months we have collected feedback from over 330.000 employees about their service experience with IT ...

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HappySignals-at-ServiceDesk-Forum---Kista-Sweden

22.05.2019

Event recording: How to improve user satisfaction and reduce lost work time?

Recording of our presentation at ServiceDesk Forum 2019 at Kista, Sweden.

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Kuva1
10 minute read

22.05.2019

Reducing IT Support Costs is a Bad IT Strategy (and This is What You Need to Do About It)

As an IT service desk manager, you’re probably often caught “between a rock and hard place.” 

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the happiness in each channel can be easily addressed when shifting from cost to business value
9 minute read

07.05.2019

It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value

Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams? 

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HappySignals founders
9 minute read

08.04.2019

The Founders’ Story – HappySignals

So, here’s the (short) story of how HappySignals started and how we are where we are. The company started about five ...

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watermelons-in-a-bowl-happysignals
8 minute read

05.03.2019

5 Tips to an Employee-Driven Way of Working in ITSM

Let’s start with costs.

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blogi-kuva
5 minute read

12.02.2019

Don’t Let Your Service Level Agreements Run Your Business

When the IT support provider sees green, but your customers see red, it’s time to transform the traditional service ...

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2 minute read

12.02.2019

What has increased productivity got to do with employee happiness?

HappySignals provides an independent benchmark for the Service Management employee experience, that we call the ...

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