22.01.2020 | 5 minute read

The Real Cost of Reassigning IT Service Desk Tickets

The IT Service Management (ITSM) and IT support communities are quite rightly increasingly focused on employee or ...

Podcasts Employee Experience Service Desk XLA IT Strategy ServiceNow Automation Digital Transformation Happiness Score Report Productivity Reassignment

5 minute read

22.01.2020

The IT Service Management (ITSM) and IT support communities are quite rightly increasingly focused on employee or ...

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In this episode Pasi Nikkanen had an interview with Riikka Salonen , Service Support Lead at Posti, the Finnish Postal ...