07.07.2021 | 8 minute read

How to Automate the Right Processes in ServiceNow

The ServiceNow NOW Platform offers a wealth of opportunities for organizations such as yours to automate traditionally ...

Read more
Podcasts Employee Experience XLA Experience Management ServiceNow IT Strategy Service Desk Human-centric IT Automation Happiness Score Report Partners Digital Transformation MSP Productivity Reassignment
8 minute read

07.07.2021

How to Automate the Right Processes in ServiceNow

The ServiceNow NOW Platform offers a wealth of opportunities for organizations such as yours to automate traditionally ...

Read more >
5 minute read

22.01.2020

The Real Cost of Reassigning IT Service Desk Tickets

The IT Service Management (ITSM) and IT support communities are quite rightly increasingly focused on employee or ...

Read more >
16.-Make-your-Automation-Case-with-Experience-Data

31.07.2019

Make your Automation Case with Experience Data

Related Posts Reducing IT Support Costs is a Bad IT Strategy How do you make a business case for employee experience ...

Read more >
10.-Outsourcing-contracts-with-Happiness---Fujitsu-and-Tieto
2 minute read

10.06.2019

Fujitsu and Tieto, discussion on MSPs and changing world of outsourcing

Sami Kallio interviews two MSP representatives in our yearly HUG customer event. Fujitsu UK's Catriona “Cat” MacDonald ...

Read more >
9.-Happiest-Enterprise-2019---Finnish-Postal-Company
2 minute read

03.06.2019

Happiest Enterprise 2019 - Finnish Postal Company, Riikka Salonen

In this episode Pasi Nikkanen had an interview with Riikka Salonen , Service Support Lead at Posti, the Finnish Postal ...

Read more >